# Page 8 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Bókun the right Tour Operator solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 8 - Reviews of Bókun ## Showing most helpful reviews Showing 176-200 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Helen S. Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Help!" June 14, 2019 5.0 The chance to have all our reservations in only one service no matter their origin has been the best Bokun has done for us. Bokun also give us the opportunity to grow in the online markets in ways we did not spect at first sight, now we know that all the tools at Bokun will increase our sales. Pros I totally like Bokun becouse it came to fix a great problem we had with our OTA and our website management and the chance to make other bussiness trough the contacts in the Bokun network is a really good chance to grow on our sales. Cons I guess at the beginning it was a little bit difficult to catch up with all the improvements week by week, but overall I think we are geetting to it. Review Source Response from Bókun, A TripAdvisor Company June 17, 2019 Thank you for your review! We are so happy to see that you have been able to grow in the online markets and increase your sales. Please do not hesitate to reach out if you have any questions or suggestions for product improvements -- support@bokun.io TŠ Toni Š. Tour Guide Entertainment Used the software for: 6-12 months ### "Very good software, but a bit hard to get around" December 15, 2019 4.0 Best benefit is sponsored placement on Tripadvisor for me now. But am planing to use other sites that Bokun supports and I believe it will be extremely useful to have it all managed from one place. Will continue using it, just needs some more simplification. Pros Its very nice to have all my booking sites linked to one site and have additional benefits like getting sponsored placements at Tripadvisor. Support team is great. Cons Its a bit hard to get around. I am never sure if its in sync with other sites like Tripadvisor. I dont know what affects what, so very often i need the help from the support. Reason for choosing Bókun Sponsored placement on Tripadvisor. Review Source Response from Bókun, A TripAdvisor Company December 23, 2019 Hi Toni, Thank you for your review and your feedback. We understand your concerns and feedback around the ease of use and visibility into what is syncing with the distribution partners and when. We will continue to work on making Bokun easier to use and understand. Best, Bokun Support GB Gary B. Owner Sports Used the software for: 6-12 months ### "Bokun saves us endless hours" August 22, 2019 5.0 Bokun allowed us to move two staff off the phones and into more profitable jobs. Pros Our business was growing beyond the ability of my staff to keep up with reservations. We first heard about Bokun through TripAdvisor so thought - this may be a workable solution to our problem. Indeed it is! Bokun was easy to set up and started working flawlessly on the first day. If we had any questions, they were quickly answered. Adding Bokun to our system was the most productive thing we did in 2019. Cons We haven't experienced any issues even during our roll-out of the system. Reason for choosing Bókun Communication Review Source Response from Bókun, A TripAdvisor Company August 26, 2019 Hi Gary, We are so happy to hear that Bokun has been productive and helpful for your business! Thank you for your review, and do not hesitate to reach out to our support team if you have any questions or feedback. Best, Bokun Support JB Jacqueline B. Product and Distribution Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "It makes your life easier, good results with less time spent" February 18, 2020 4.0 Is a great system, a lot a features that help grow business, connecting API to other OTA's is very easy and what I like the best is the customer service, it has been excellent, not just the response time the information provided, it has always been very good. Pros We operate different destinations within the country, and the system have the availability to have one master account and the sub-markets, all in one single account, this help a lot because with other systems we need to have different account for each market. Cons The contract area, Im still learning but I find it a little confusing at times, and having a tool to chat with client once a contract has been finalized will be excellent, because the only choices I find is to amend contract, but not just a message option, without making an amendment . Review Source Response from Bókun, A TripAdvisor Company February 20, 2020 Hi Jacqueline, Thank you for your review and your feedback! We greatly appreciate your suggestion of being able to send messages in the Marketplace, after a contract is complete, without making changes to the contract. It's a great idea, and we've passed it onto our team. Best, Bokun Support AC Anthony C. Owner Translation and Localization Used the software for: 2+ years ### "Best travel site!" April 24, 2020 5.0 Bokun has the most helpful and friendliest staff, whenever I have a question or issue. The interaction between West Hollywood limousine and Bokun promises clients a red carpet / five star service. Pros Bukon puts my projects and activities in front of a huge international community looking for our products. The great thing about them, is that their clients are looking for superior service and smile when they receive it. Cons Nobody likes change, but learning and navigating the Bokun site was a bit tricky in parts. Review Source NR NICOLAS R. Sales Manager International Affairs Used the software for: 6-12 months ### "A practical and effective tool" November 26, 2019 4.0 I have had a good experience with the use of the platform and the reception of executives. Pros Intuitive and easy to use, A simple and integrated way to load products, Cons The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered. Alternatives considered [Affinity Designer](https://www.capterra.com/p/110533/WebPlus-X4/) Reason for choosing Bókun recommendation Review Source Response from Bókun, A TripAdvisor Company November 28, 2019 Hi Nicolas, Thank you for your review. Great to hear that you've had success integrating your products. You can add categories and attributes to your experiences in Bokun in the product setup settings. Don't hesitate to reach out to support@bokun.io if you need any further information or support. All the best, Bokun Support BL Bobby L. Manager Hospitality Used the software for: 1-2 years ### "Bokun is easy to use, and support is excellent" December 19, 2019 5.0 Problems are usually minor, and can be resolved with just one quick email to a support staff and response is usually within hours. Pros Easy to use; features (full spectrum) that suits my business (private tours), compatible with my website (Wordpress) Cons Pricing catalog - conversion between USD and CAD features hard to get right. Reason for choosing Bókun Features and ease of use, and pricing. Review Source Response from Bókun, A TripAdvisor Company December 23, 2019 Hi Bobby, Thank you for your feedback about the pricing catalog and conversion from one currency to another. We are always enhancing the Bokun product, and we appreciate your suggestion and feedback! Best, Bokun Support NH Nicholas H. Owner Entertainment Used the software for: 1-2 years ### "Great Product, Bit of a learning curve" April 27, 2020 5.0 Over all, worth it. Pros This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website. Cons Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) This site works with TripAdvisor and offered more exposure by using both of their products. Review Source TA Tim A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Used daily for online bookings and its perfect" April 24, 2020 5.0 Excellent. A very good move for me Pros The interface is clean and responsive - simple to view and use Cons More 3rd party payment portals would help. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Better features, cleaner interface Review Source Response from Bókun, A TripAdvisor Company April 27, 2020 Hi Tim, Thank you for your review and your feedback! Thank you for your suggestion on adding more 3rd party payment portals. We are continually adding more partners as well as overall feature updates to Bokun, and we will keep you posted with all of our updates. Best, Bokun Support EK Ekaterina K. marketing Hospitality Used the software for: 2+ years ### "Robust tours & activities system" March 30, 2021 5.0 Using Bokun for more than 2 years. The competition in the field is fierce but Bokun manages to innovate and stay to be one of the leading companies. I hope that their paid plans would not discourage operators from around the world. Pros Easiness of use and connect with partners to resell our tours. Robust system with all functionalities for tours and activities business. Cons Nothing really! I like it all! Very easy to use, lots of features, site builder, great widgets for partners. Review Source FK Franziska K. owner Hospitality Used the software for: 2+ years ### "Bokun" November 26, 2019 5.0 Once all is in place it safes time that you usually use for the handling fron bookings, collecting money etc. It all goes automatically. I highes the company's visibility and therefore you get more sales Pros Great software to share products and get sales! Fantastic support 24h hours. Cons Widgets that are very easy to integrate in an existing webpage Review Source Response from Bókun, A TripAdvisor Company November 28, 2019 Hi Franziska, Thank you for your review. Great to hear that you're enjoying Bokun and our online booking engines. All the best, Bokun Support VHM Vitor Hugo M. Sales manager Airlines/Aviation Used the software for: 1-2 years ### "Price / value good option" August 11, 2022 4.0 Pros For an operator that sales on viator , bokun is a good partner and engine Cons Lot of non developed features! Specially for resources management Review Source AW Adi W. Director Hospitality Used the software for: Less than 6 months ### "Best Reservation System" June 17, 2023 5.0 Pros integrated with friendly use website builder Cons Customer support always ready anytime to solve our problem Reason for choosing Bókun Many benefit we got as PRO Bokun Subscription Review Source VR Verified Reviewer Manager of folie Leisure, Travel & Tourism Used the software for: 6-12 months ### "Best of use " July 30, 2019 5.0 Clearly all my booking on the platforms Pros Easy to use , customer services is great , Cons The connections with ota ,best connection to contract with relative programming Reason for choosing Bókun Yes I do Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Thank you for your review and for your feedback. Please do not hesitate to reach out to us at support@bokun.io with more specific feedback on how we can improve the product. Best, Bokun Support JG Jason G. Owner Hospitality Used the software for: Less than 6 months ### "Bokun has made my life easy...... well easier." January 23, 2020 5.0 Pros Being a brand new business, I was trying to keep track of my bookings on my own and create relationships with providers that could sell my products-- it was too difficult to handle on my own. I came across Bokun and it has truly made running my business easier. I still have a lot of work to do, but I do not have to worry about my supply as I know precisely how many bookings I have each day. It has also opened up so many more avenues to sell my products. I am learning more and more each day, and I am excited where this can take my business. Cons Having never used a product like this, it was a bit intimidating at first. Initial instructions could have been a little better.... although in all honesty it could just be my lack of technical knowledge. Review Source Response from Bókun, A TripAdvisor Company January 24, 2020 Hi Jason, Thank you for your review and your feedback. Your insight about the ramp up period and learning about the product is super helpful, so thank you for that! We're glad to hear Bokun has made your life a bit easier, and we appreciate your feedback. We're always working to improve Bokun, and we'll use your input here to make it better. Best, Bokun Support aN angele N. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great support for users" November 26, 2019 5.0 It has helped us to increase our business! Pros If I have any issues I can call or have a chat with Bokun representatives and they will try and sort out your issues step by step! Cons At first we did not know where to start however the more we used it the better we understand. Then there is the great support staff that have assisted us Reason for choosing Bókun We chose Bokun because of the services it offered Review Source Response from Bókun, A TripAdvisor Company November 28, 2019 Hi Angele, Thank you for your review! We're happy to hear you have been able to increase your business. Thank you for the kind words about our support team, we're always ready to assist. Best, Bokun Support RB Robert B. General manager Events Services Used the software for: 6-12 months ### "Great platform" November 27, 2019 4.0 Pros It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform. Cons It has limited payment providers. I would love to have also Izettle as a payment provider. Review Source Response from Bókun, A TripAdvisor Company December 2, 2019 Hi Robert, Thank you for your feedback! We've passed on your request for adding iZettle as an additional payment provider to the team. (Here is the latest list of payment service providers we work with: https://helpdesk.bokun.io/en/articles/2829618-payment-providers) Best, Bokun Support Putu A. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy To Set Up and Great CS" April 24, 2020 5.0 Pros The software is easy to embeded to each pages in our website. The marketplace they provided give us more chance to sell our product and service widely. And the support of customer service are very promptly and helpful. Cons There are no rating and review of each product that we can show to our customers. Review Source Kažo C. Business owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great system with excellent support! " July 15, 2019 5.0 Pros The Bokun system is allowing me to easily control changes in bookings and close outs for tours instantly. Helped connecting with new sellers and find partners. One thing i would like to accent is their support staff which is exceptional. I would recommend everyone, especially if you are just starting the business. Cons I am pretty convinced that there will be an app soon that will make the whole experience even more easy. Review Source Response from Bókun, A TripAdvisor Company July 17, 2019 Thank you for your review! As you noted, we are continuously working to improve the Bokun product and releasing new features to make your experience even easier. Please do not hesitate to reach out to us with your suggestions, in addition to the app suggestion! Best, Bokun Support EC Emmah C. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "So confusing not user friendly " November 22, 2022 2.0 The Customer Support team just sends you articles I never received a demo someone to show me how to use the system Pros No the system is not user friendly and urs expensive Cons Booking calendar widget i totally love it Review Source Response from Bókun, A TripAdvisor Company December 2, 2022 Hi, Thank you for taking the time to leave a review. We're sorry to hear that you feel our platform is not user-friendly and is not up to your expectations, and that you have not received a demo as expected. Our charges are on the lower end in the industry, and we will be happy to discuss your feedback and concerns further and will reach out to you directly for further information. We've tried to find out more about your previous customer service request and saw that you may now have scheduled a demo with one of our experts to get further help and additional information on your account. Many thanks, Valerie - Bókun Support MS Mounir S. Director Events Services Used the software for: 6-12 months ### "Highly appreciated and recommended " September 1, 2020 5.0 Great! Efficient, pleasent, quite easy once I got used to the system and best is that they have solutions for everything! Pros No more worries of overlookings nor missed bookings. On top of that Bokun customer service team is really outstanding. I have dealt with several amongst the team and with no exception, they all proved to be attentive, helpful, patient and resourceful! Bokun is a great solution for small-size companies like us. Their booking system is effective, efficient and trustworthy. It's with confidence and pleasure that I recommend Bokun! Cons On the sales feed section, the default listing is arranged as per booking date, I would rather prefered it to be arranged as per departure date. Review Source PZ Peter Z. Ownee Hospitality Used the software for: 6-12 months ### "Exceptional service" July 30, 2019 5.0 This software is ideal for operators that run business on different selling channels as it connects and gathers data from all of them. Pros It does a huge job by connecting different selling platforms into one user friendly channel. Cons There is no cons till now. As it seems there will not be any in future as well. Alternatives considered [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing Bókun Because of the supplier support that is very efficient and is working smoothly. Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Peter, Thank you for your review! Do not hesitate to reach out if you have questions or suggestions in the future. Best, Bokun Support TTM Tatenda Tarzan M. Sales Marketing manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Delighted with efficiency " April 24, 2020 5.0 Pros When we launched our company, we know we could not do alone we need a reservation system. We started our research and we found out bokun is all what we want. The crew helped us from the bottom and make us a better company. I want to make a special thanks to \[SENSITIVE CONTENT HIDDEN\] for her support. I recommend Bokun so highly . Cons Maybe if they can reduce steps taken for a customer to complete a booking online. Review Source Response from Bókun, A TripAdvisor Company April 27, 2020 Hi Tatenda Tarzan, Thank you for your review and your feedback. And thank you so much for recognizing our team for their support! We are making improvements to our online booking engine booking flow to make the process even easier for your customers. We will keep you posted with those developments! Best, The Bokun Team BP Brittany P. Business Development Manager Hospitality Used the software for: 6-12 months ### "Lifesaver!" September 1, 2020 5.0 I use bokun as a channel manager with a direct API connection into my custom booking software. No other system was able to accomonadte this for me. The support team has been amazing along the way. Pros At first, Bokun may seem to lack a few features. I promise you it is there! After doing some digging and reaching out to my account manager, I was able to discover all the possibilities that Bokun can do. Cons Like any reservation software, there will always be some kinks or things that arent quite like you wish they were Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Review Source JM Jorge M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "The best software" November 22, 2019 5.0 Pros the ease of seeing reservations and the link with other programs Cons change language and availability change Review Source Response from Bókun, A TripAdvisor Company November 25, 2019 Hi Jorge, Thank you for your review. We appreciate your feedback about changing your language and availability. Are you looking to change the language in which you view your Bokun account or in how you display your tour information on your website or other channels? Please see https://helpdesk.bokun.io/en/articles/474493-company-settings and https://helpdesk.bokun.io/en/articles/106940-how-to-translate-content-to-a-different-language for more information about how to do both. And see our Helpdesk article about editing availability here: https://helpdesk.bokun.io/en/articles/2740905-how-to-add-availability-to-experiences And please email do us at support@bokun.io if we can help. Best, Bokun Support Talk to a Capterra advisor for free and get results within 15 minutes.