# HelloID Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HelloID Software - reviews, pricing plans, popular comparisons to other Identity Management products and more.

Source: https://www.capterra.com/p/178560/HelloID

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# 

 HelloID Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HelloID

## What is HelloID?

HelloID is a complete, cloud-based IDaaS solution that streamlines user provisioning, self-service, and single sign-on processes within your organization or educational institution. Automate the entire user lifecycle process with HelloID by connecting your HR/SIS data to all your downstream systems. Account details and usage rights are automatically kept up-to-date, which reduces human error and increases security. HelloID puts the power of IDM into your hands to meet current and future needs.

## What is HelloID used for?

[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Management](https://www.capterra.com/identity-management-software/)[Privileged Access Management](https://www.capterra.com/privileged-access-management-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2.18

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for HelloID?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tools4ever.com&name=HelloID)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HelloID

4.7 (17)

VS.

[4.7 (136)](https://www.capterra.com/p/154900/Auth0/reviews/)

Starting Price

$2.18

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (17)

Ease Of Use

4.5 (136)

Value For Money

4.6 (15)

Value For Money

4.3 (115)

Customer Service

4.8 (17)

Customer Service

4.4 (117)

## HelloID alternatives

Highest Rated

[4.7 (929)](https://www.capterra.com/p/119653/Okta/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (34)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

[4.7 (548)](https://www.capterra.com/p/228827/Duo-Security/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/228827/Duo-Security/)

[View all alternatives](https://www.capterra.com/p/178560/HelloID/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Certification

Verify user access rights within systems to confirm each user has appropriate and authorized access to resources

Access Control

Regulate who can view information within the system

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Access Management

Control and manage access to company resources

Active Directory Integration

Integrates with Active Directory

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

HelloID 49 features

Verify user access rights within systems to confirm each user has appropriate and authorized access to resources

Regulate who can view information within the system

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Define levels of authorization for access to specific applications

Track, manage and store the applications of potential future members, customers or candidates

Manage the process of evaluating documents or requests submitted for approval

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Add customized logos and colors to align with company branding

Protect sensitive data for digital privacy

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Process of familiarizing new employees with the company, their position, and responsibilities

Accounts held by members of an organization

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Request two or more credentials to prove user's identity before granting access to systems

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Create, manage, and track policies and procedures within an organization

Control, monitor, and secure privileged accounts and their access to critical data and IT applications

Trigger clickable pop-up messages

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Systematic evaluation of the security of a company's overall security system and situation

Online portal through which end users can access the system, manage tasks, or obtain information

Enable end users to request access or request changes to their account privileges

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Store, modify, and track user accounts and access in a centralized directory

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (17)

4.5

Based on 17 reviews

## Pricing

Value for money

4.6 (15)

Free Trial

Basic

$2.18

Per User,Per Month

Value for money

4.6 (15)

4.6

Based on 15 reviews

## Integrations

[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

MySQL](https://www.capterra.com/p/11482/MySQL/)[

Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (17)

4.8

Based on 17 reviews

## User reviews

Overall rating

4.7

Based on 17 reviews

Filter by rating

5(12)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

VS

Victoria S.

Database Admin

Education Management

### "HBCSD Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 1, 2020

it has been good so far, I appreciate all the help from the on boarding team.

Pros

Easy to use, was able to roster the students/

Cons

I don't have any dislikes at the moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Simon d.

Directory Of Technology

Education Management

### "Seamless Intergration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2020

It has been great overall.

Pros

Easy of use for students. Has a great amount of documentation. Top tier customer support!

Cons

App compatibility including the technical aspect to get things working on the backend.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Barb M.

Director of Technology , Assessment & Data

Education Management

### "Ease of Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2020

My job is to teach others how to use HelloID and not only is the product easy to use, it is easy to teach others how to use it too.

Pros

I love the fact that I can click on a site button on my HelloID dashboard and I am automatically logged in. What a timesaver!!! Plus, I do not have to remember all of my passwords. Yay!!!

Cons

I do not believe I have anything I don't like about this product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MV

Marlo V.

Software/Technical Support Specialist

Computer & Network Security

### "Hello ID - Works well, great customer support when it is needed"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 12, 2020

I have found that when I have any issues with HelloID, or even ones that might not be HelloID related, the HelloID team is quick to help. They are helpful in figuring out what might be causing my issue even if it isn't caused by HelloID. They don't just leave you hanging.

Pros

It makes life easier for our students and staff. They don't have to remember so many passwords. They only have to login at one place.

Cons

I wish that credentials would automatically update in all places, but I understand why they have to be manually updated in certain ones. I do not believe that is Hello ID's fault. If there was a way to fix this, it would be fantastic though!

Reasons for choosing HelloID

I was not on the committee of making the actual final decision.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

jeff c.

Network Admin

Primary/Secondary Education

### "HelloID for Schools"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 12, 2020

Pretty good solution with a good amount of options

Pros

The automation is pretty good. The password management tools are very helpful for us.

Cons

Some parts were a little hard to implement due to limits in the API.

Reasons for choosing HelloID

Better value

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Christopher S.

Director of Technology

Primary/Secondary Education

### "HelloID is an excellent choice for student and staff portal in the K12 market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2020

HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place to go to get logged into their apps without having to remember links or enter user names and passwords for multiple sites.

Pros

What I like most about HelloID is the ability to customize it to fit our needs. They are able to work with almost any platform for Single Sign On and can customize the data sent to ensure the integration works correctly. Their support has always been great, we have always received quick responses and any issue we have has been solved expediently.

Cons

There is always room to grow in adding more third party platforms and having templates for them to make adding a new app faster.

Reasons for choosing HelloID

HelloID gave us the most flexibility in being able to add apps that were not common or were specific to us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Ryan G.

Director of Technology

Education Management

### "A true Single Sign-On!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 12, 2020

Pros

What drew us from using HelloID is its capability to do SAML integration that works with the applications that our organization predominantly uses. It also makes the user experience seamless as the Azure AD login that they use to sign-in to their school-issued devices automatically logs them into their Hello ID through Microsoft oauth. Making HelloID as the homepage for all of our browsers automatically takes them to their dashboard which they use as a springboard to all the applications in our organization -- this is the true definition of an SSO!

Cons

Their support was lackluster at the beginning since we were an early adopter of this product. But I noticed a significant improvement in customer support overtime. I just hope that Tools4ever start to integrate with more educational applications!

Reasons for choosing HelloID

A much more robust Azure AD integration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Cynthia H.

Dept Chair of Instructional Technology

Education Management

### "New Rollout for Hello ID "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 12, 2020

Our representative has worked very hard to install this in our environment. His customer service has been top notch!

Pros

This software makes it exceptionally easy for all of our students to log in to their devices. Self service password changing is a breeze

Cons

Every morning this software tends to be unresponsive about 9:40 AM. However, our rep has been notified and is looking into it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Susan G.

Director of Technology

Education Management

### "School District SSO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2020

HelloID is the district's Single Sign on software. It is used by all teachers, administrators, and students. We rarely have an issue; it has been smooth sailing since the implementation.

Pros

The customer service is amazing. Calls are answered quickly and the solutions offered work!

Cons

It would be helpful if teachers could print their students QR codes.

Reasons for choosing HelloID

Customer service and implementation model.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Chera H.

Technology/Instructional Resource Coordinator

Education Management

### "SSO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2020

Pros

The software is very easy to use and I am able to make changes these changes show up for the end user immediately with little to no wait time.

Cons

The waiting on added feature requests. That teachers are not able to print their own QR codes for their students.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/178560/HelloID/reviews/)

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