--- title: "HelloID Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelloID Software - reviews, pricing plans, popular comparisons to other Identity Management products and more." source_url: "https://www.capterra.com/p/178560/HelloID/" page_type: "product" language: "en" --- # HelloID Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelloID ## What is HelloID? HelloID is a complete, cloud-based IDaaS solution that streamlines user provisioning, self-service, and single sign-on processes within your organization or educational institution. Automate the entire user lifecycle process with HelloID by connecting your HR/SIS data to all your downstream systems. Account details and usage rights are automatically kept up-to-date, which reduces human error and increases security. HelloID puts the power of IDM into your hands to meet current and future needs. ## What is HelloID used for? [Directory](https://www.capterra.com/directory-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Identity Management](https://www.capterra.com/identity-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2.18 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloID?[Manage this product listing](https://www.g2.com/products/helloid/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloID 4.7 (17) VS. [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting Price $2.18 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (17) Ease Of Use 4.5 (147) Value For Money 4.6 (15) Value For Money 4.3 (125) Customer Service 4.8 (17) Customer Service 4.4 (127) ## HelloID alternatives [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) [4.7 (548)](https://www.capterra.com/p/228827/Duo-Security/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228827/Duo-Security/) [View all alternatives](https://www.capterra.com/p/178560/HelloID/alternatives/) ## FAQs about HelloID Overview ### Which roles and teams benefit most from HelloID? HelloID is most used by IT leaders, system administrators, and cloud or network infrastructure teams that manage identity, access, and automation. Education technology coordinators and data-focused staff use it to streamline onboarding, provisioning, and account lifecycle tasks, while service owners and support teams improve access governance, efficiency, and end-user support. Answer based on 17 reviews Overview ### What company size and specific industries is HelloID built for? HelloID is designed for small to midsize organizations in the K-12, higher education, and commercial sectors. It fits companies and institutions that need cloud-based identity management, user lifecycle management, and single sign-on across education and business environments. Features and Usability ### What are the key features of HelloID? HelloID offers access control, identity federation, single sign-on, multi-factor authentication, and role-based permissions for managing user access. It also includes user provisioning, self-service access requests, approval process control, audit trail, reporting and analytics, Active Directory integration, and workflow management for identity and access administration. Integrations ### Which third-party tools and platforms does HelloID integrate with? HelloID integrates with over 20 third-party tools and platforms, including identity, HR, and education systems such as Microsoft Entra ID, Microsoft 365, Microsoft Teams, Google Workspace, Dropbox, Freshservice, Salesforce Platform, SAP SuccessFactors HCM, BambooHR, ADP Workforce Now, and PowerSchool SIS. Getting Started and Support ### What training and onboarding options does HelloID offer? HelloID provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for setup steps and feature review. Getting Started and Support ### What customer support options does HelloID offer? HelloID offers Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 894 Identity Management reviews Capterra data shows that buyers of Identity Management rank the following features as their top priorities: - **Access Management** (**57%** of reviewers rated this feature as critical) - **Password Management** (**65%**) - **Secure Login** (**58%**) HelloID supports all three features reviewers value most: **Access Management**, **Password Management**, and **Secure Login**. Together, these capabilities help businesses control user permissions, manage credentials more efficiently, and protect account access, allowing teams to improve security while keeping day-to-day access simple and reliable. Access Certification Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Access Control Regulate who can view information within the system Access Controls/Permissions Define levels of authorization for access to specific files or systems Access Management Control and manage access to company resources Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities HelloID 49 features ### All Features - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Access Control: Define levels of authorization for access to specific applications - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Member Accounts: Accounts held by members of an organization - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Policy Management: Create, manage, and track policies and procedures within an organization - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Push Notifications: Trigger clickable pop-up messages - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.6 (15) Free Trial Basic $2.18 Per User,Per Month Value for money 4.6 (15) 4.6 Based on 15 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 17 reviews Filter by rating 5(12) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VS Victoria S. Database Admin Education Management ### "HBCSD Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 it has been good so far, I appreciate all the help from the on boarding team. Pros Easy to use, was able to roster the students/ Cons I don't have any dislikes at the moment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Simon D. Directory Of Technology Education Management ### "Seamless Intergration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 It has been great overall. Pros Easy of use for students. Has a great amount of documentation. Top tier customer support! Cons App compatibility including the technical aspect to get things working on the backend. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BM Barb M. Director of Technology , Assessment & Data Education Management ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 My job is to teach others how to use HelloID and not only is the product easy to use, it is easy to teach others how to use it too. Pros I love the fact that I can click on a site button on my HelloID dashboard and I am automatically logged in. What a timesaver!!! Plus, I do not have to remember all of my passwords. Yay!!! Cons I do not believe I have anything I don't like about this product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MV Marlo V. Software/Technical Support Specialist Computer & Network Security ### "Hello ID - Works well, great customer support when it is needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 12, 2020 I have found that when I have any issues with HelloID, or even ones that might not be HelloID related, the HelloID team is quick to help. They are helpful in figuring out what might be causing my issue even if it isn't caused by HelloID. They don't just leave you hanging. Pros It makes life easier for our students and staff. They don't have to remember so many passwords. They only have to login at one place. Cons I wish that credentials would automatically update in all places, but I understand why they have to be manually updated in certain ones. I do not believe that is Hello ID's fault. If there was a way to fix this, it would be fantastic though! Reasons for choosing HelloID I was not on the committee of making the actual final decision. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC jeff C. Network Admin Primary/Secondary Education ### "HelloID for Schools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 12, 2020 Pretty good solution with a good amount of options Pros The automation is pretty good. The password management tools are very helpful for us. Cons Some parts were a little hard to implement due to limits in the API. Reasons for choosing HelloID Better value Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Christopher S. Director of Technology Primary/Secondary Education ### "HelloID is an excellent choice for student and staff portal in the K12 market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place to go to get logged into their apps without having to remember links or enter user names and passwords for multiple sites. Pros What I like most about HelloID is the ability to customize it to fit our needs. They are able to work with almost any platform for Single Sign On and can customize the data sent to ensure the integration works correctly. Their support has always been great, we have always received quick responses and any issue we have has been solved expediently. Cons There is always room to grow in adding more third party platforms and having templates for them to make adding a new app faster. Reasons for choosing HelloID HelloID gave us the most flexibility in being able to add apps that were not common or were specific to us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Ryan G. Director of Technology Education Management ### "A true Single Sign-On!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 12, 2020 Pros What drew us from using HelloID is its capability to do SAML integration that works with the applications that our organization predominantly uses. It also makes the user experience seamless as the Azure AD login that they use to sign-in to their school-issued devices automatically logs them into their Hello ID through Microsoft oauth. Making HelloID as the homepage for all of our browsers automatically takes them to their dashboard which they use as a springboard to all the applications in our organization -- this is the true definition of an SSO! Cons Their support was lackluster at the beginning since we were an early adopter of this product. But I noticed a significant improvement in customer support overtime. I just hope that Tools4ever start to integrate with more educational applications! Reasons for choosing HelloID A much more robust Azure AD integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Cynthia H. Dept Chair of Instructional Technology Education Management ### "New Rollout for Hello ID " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2020 Our representative has worked very hard to install this in our environment. His customer service has been top notch! Pros This software makes it exceptionally easy for all of our students to log in to their devices. Self service password changing is a breeze Cons Every morning this software tends to be unresponsive about 9:40 AM. However, our rep has been notified and is looking into it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Susan G. Director of Technology Education Management ### "School District SSO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 HelloID is the district's Single Sign on software. It is used by all teachers, administrators, and students. We rarely have an issue; it has been smooth sailing since the implementation. Pros The customer service is amazing. Calls are answered quickly and the solutions offered work! Cons It would be helpful if teachers could print their students QR codes. Reasons for choosing HelloID Customer service and implementation model. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Chera H. Technology/Instructional Resource Coordinator Education Management ### "SSO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Pros The software is very easy to use and I am able to make changes these changes show up for the end user immediately with little to no wait time. Cons The waiting on added feature requests. That teachers are not able to print their own QR codes for their students. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/178560/HelloID/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.