SSRPM Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About SSRPM

Tools4evers Self-Service Reset Password Manager (SSRPM) has stood the test of time allowing end-users to easily reset their Active Directory password 24/7 based on simple, predefined questions. The Forgot My Password button is integrated seamlessly into the Windows login screen so there's no need to call or submit a support ticket. Android and iOS mobile app as well as a web interface for resets. Additional features for a secure onboarding account claiming process for new user accounts. Learn more about SSRPM

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Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Dave R.
Systems Administrator
Higher Education, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 18, 2019

“A must have!”

ProsSSRPM is an excellent product that saves us time, money, and enhances our user experience. It is by far the best investment we have made to help reduce IT Service Desk call volume. Every organization needs a self-service password management solution!
ConsA streamlined process for managing product branding and customizations during upgrades would be beneficial.
Reviewer Source 
Source: Capterra
June 18, 2019
James R.
Network Administrator
Education Management, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Set it and forget it”

OverallAs with other products from Tools4Ever, support is fantastic!
ProsWe use groups and OU's for a lot of our security needs SSRPM works so well with our environment. Once you have configured the settings for the various levels of users, you don't need to do anything else. Great product.
ConsI cannot think of anything to say on SSRPM that I do not like.
Reviewer Source 
Source: Capterra
June 18, 2019
Jeff S.
SVP/CISO
Banking, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Excellent Domain Network User Password Reset Tool”

OverallNever had a single issue in over 10+ years. Very stable product.
ProsWe have used product for over 10 years and it simply does exactly what it says it does and does it very well.
ConsEarly on version had issue where Administrators accounts could not be added, but feature added later and works perfectly.
Reviewer Source 
Source: Capterra
June 17, 2019
Israel F.
Computer System Administrator
Utilities, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Reduce your service desk calls!”

OverallSSRPM is very reliable and just works. There is very little maintenance involved except for the expected upgrades to enhance functionality.
ProsThe setup from start to finish was quick and easy/
ConsReporting only available as HTML. Would prefer .CSV version.
Reviewer Source 
Source: Capterra
June 18, 2019
Brian C.
Sr Project Manager
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Simple and Easy”

OverallOverall this product gives us a simple secure method to give users a way to reset their passwords when they forget them.
ProsSimple to set up and maintain. Effective and secure.
ConsCleaning up disabled users could be easier.
Reviewer Source 
Source: Capterra
June 17, 2019
marius l.
director endpoint security
Financial Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 18, 2019

“SSRPM”

OverallGreat product
Prosease of use and great flexibility on configuring the feature as per our needs
Consno complains so far; the product is solid and we did not have any outages in years
Reviewer Source 
Source: Capterra
June 18, 2019
Daniel L.
Team Leader Support
Government Administration, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Team KLeader Support”

OverallPassword reset. Save about 33% of users calling to reset their password.
ProsSave about 33% of users calling to reset their password
ConsNothing so far every thing we were looking for is available
Reviewer Source 
Source: Capterra
June 17, 2019
Carl L.
Account Analyst
Education Management, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Great Product”

ProsI've set it up and never have to worry about it.
ConsI've had some issues in the past updating it but the staff at Tools4ever are always very helpful.
Reviewer Source 
Source: Capterra
June 18, 2019
Matt B.
Network Administrator
Higher Education, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Great Product”

OverallGreat Support!
ProsBeing able to reset your password with security questions.
ConsThe software required some custom programming
Reviewer Source 
Source: Capterra
June 18, 2019
Lanny E.
IT Director
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Great product”

ProsSupport for the product and service is very easy.
ConsI have used the products in various environments and have not found any cons.
Reviewer Source 
Source: Capterra
June 17, 2019
Seth G.
Network Administrator
Education Management, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
2/5
Customer Service
1/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 18, 2019

“SSRPM”

ProsIt does exactly what I purchased it for.
ConsIt's a little complicated to have setup.
Reviewer Source 
Source: Capterra
June 18, 2019