--- title: "XEBO.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XEBO.ai Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/178584/Survey2Connect/" page_type: "product" language: "en" --- # XEBO.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XEBO.ai ## What is XEBO.ai? XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. XEBO.ai can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows you to collect feedback ## What is XEBO.ai used for? [Market Research](https://www.capterra.com/market-research-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹25 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XEBO.ai?[Manage this product listing](https://www.g2.com/products/xebo-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XEBO.ai 4.5 (19) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price ₹25 Flat Rate, Per Year Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (19) Ease Of Use 4.6 (122) Value For Money 4.6 (17) Value For Money 4.4 (110) Customer Service 4.8 (17) Customer Service 4.3 (111) ## XEBO.ai alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168823/SurveySparrow/) Highest Rated [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) ## FAQs about XEBO.ai Overview ### Which roles and teams benefit most from XEBO.ai? XEBO.ai is most used by insights leaders, data analysts, and research teams that need to uncover patterns, interpret feedback, and support decision-making. Business managers, directors, and digital leaders use it to track performance and guide strategy, while operational roles apply it to streamline reporting, monitoring, and cross-functional planning. Answer based on 19 reviews Overview ### What company size and specific industries is XEBO.ai built for? XEBO.ai is designed for businesses of all sizes that need a cloud-based platform for managing surveys and customer feedback. It suits small businesses, mid-market teams, and enterprise organizations across industries that collect feedback, analyze trends, support multiple languages, and recover dissatisfied customers. Features and Usability ### What are the key features of XEBO.ai? XEBO.ai offers AI-Powered Insights, predictive analytics, and sentiment analysis for interpreting customer feedback. It includes customer journey mapping, customer experience management, and negative feedback management for tracking interactions. Core survey/poll management, multi-channel data collection, dashboards, benchmarking, CRM, reporting/analytics, monitoring, and text analysis support customer data review. Integrations ### Which third-party tools and platforms does XEBO.ai integrate with? XEBO.ai connects natively to Freshdesk, Google Analytics 360, HubSpot Service Hub, and Zapier. These integrations cover customer support, analytics, and service operations, while Zapier extends connectivity to additional third-party apps. Getting Started and Support ### What training and onboarding options does XEBO.ai offer? XEBO.ai provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled learning, documentation offers written reference material, and videos allow self-paced review of product topics. Getting Started and Support ### What customer support options does XEBO.ai offer? XEBO.ai offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience details such as response times, helpfulness, or common frustrations cannot be described from the provided data. ## Features AI summary Based on 2,092 NPS reviews Capterra reviewers highlight these as the features buyers value most when choosing customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) XEBO.ai supports **Customer Experience Management**, which covers one of the top priorities for customer satisfaction buyers. However, it does not include **Customizable Forms** or **Feedback Management**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), giving teams other ways to collect customer input and review trends in satisfaction data. These features help businesses track customer sentiment, spot recurring issues, and make better decisions based on measurable feedback. Survey/Poll Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Sentiment Analysis 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Benchmarking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compare key metrics for the business against prominent players in the industry Multi-Channel Data Collection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collect information from multiple sources XEBO.ai 14 features ### All Features - AI-Powered Insights: Automates summary, trend detection, clustering, and insights generation. - Benchmarking: Compare key metrics for the business against prominent players in the industry - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. Features 4.2 (19) 4.2 Based on 19 reviews ## Pricing Value for money 4.6 (17) Free Trial Free Version Basic ₹25.00 Flat Rate,Per Year Value for money 4.6 (17) 4.6 Based on 17 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating 5(11) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent IA Ibrahim A. Automotive equipment seller Accounting ### " The idea of ​​the site and its contents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2024 It was a valuable experience and I benefited a lot from it Pros We can write surveys and publish them among people Cons I like everything about the site so there is nothing I don't like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. William B. Professional Nurse Hospital & Health Care ### "Flexible surveys to take" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 15, 2023 Carrying out this type of study through surveys, you can connect more closely with the client, allowing them to give their opinion of their experience with our company in order to improve the weak points that are noticed and provide solutions so that the client is better pleased. Pros I improved the interaction with the client by knowing better the opinion that they have about our services and being able to know what should be improved with each survey carried out, it is possible to better analyze the weaknesses that can be had against clients who are not satisfied, With the data that is obtained digitally, it is possible to have a broader understanding of the position that one has in front of the client and the competition. This has helped us to improve the creation of marketing campaigns and improve our services. Their customer service is excellent, they are always willing with great kindness, they respond very efficiently. Cons There is nothing that I have come to dislike about Survey2Connect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Vikas B. Chief Manager - DigiTech Insurance ### "Feedback of S2C" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2022 We have explored on the various option and found S2C in budget, easy to use and operate, team is professional and provide support whenever called - even after office hours Pros Easy to Use, Customer Friendly, Survey creation, reports and Dashboard feature, Can be used through SMS, Email and now Whatsapp too Cons though most of the features are easy to use, some times we stuck with requirement of the other teams where some changes are required in the software. Though team always supported in closure but changes take time. Reasons for choosing XEBO.ai S2C servers are in India. As per IRDA Norms, for any services, Data servers should be in INDIA Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JZ jelena Z. Head of DP Market Research ### "Masmi belgrade" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2022 Support is great Pros support that we have from \[SENSITIVE CONTENT\] and her commitment Cons not having JS for additional requirement and making complex conditions are very time consuming Reasons for choosing XEBO.ai Recommendation from another company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jovias B. Associate Director - Insights Market Research ### "An ever evolving platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2022 Pros The team works closely with you no matter the size of the study to help in overall success. Cons Text Analysis can be improved and I'm sure the team is exploring on the same. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Manoj Kumar M. Senior Manager - Insights Market Research ### "S2C Feedback - Dashboards" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 2, 2022 So far, pretty good. But can be a lot better. I feel S2C does the simple things great. But when some elements of complexity are there, the software is NOT very flexible. Pros LIVE dashboards including implementing basic derived calculations (say a Brand Health Score) from multiple parameters is a BIG plus. That's the best part about using this S2C. Cons Some of the features are still basic/ not developed. A simple example: A trend chart could require a quarterly label in-between monthly labels. In current context, i would need to create two separate trend charts. One for month, one for quarters. Makes the already slow dashboard clumsy as well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Madhura M. Management Trainee Market Research ### "Simplistic DIY Platform, Great Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 24, 2020 It was a very good experience, the staff is very helpful, and it is very good as a DIY platform Pros I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good. Cons Certain filters and features were not available such as data entry in regional language Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IT Isaac T. Manager Food & Beverages ### "I Love this software!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2020 It is very professional and easy to use. It is also really useful when recording mystery shoppers experience. Pros It is is inexpensive and a really easy way to make some quick cash. I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet! Cons There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do. I Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YE Yvonne E. Telecommunications Telecommunications ### "Basic Sofeware" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 30, 2019 Overall it was ok just the times it ran slow or didnt carry out all the parts of the survey. Pros I liked that it was very easy to use. It provided several options as far as purchase plans but the more used it. Cons During the survey it would go slow during certain times unsure why this would happen. It was on other devices not just one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Aman A. Associate Management Consulting ### "Want solution to be perfect choose Survey2Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2019 We give all our surveys in the company through survey to connect. If really doesn't look like any other normal survey platform which is more of just plain questions and answers but is more of visually effective and helps user you relate things and join dots while filling up the survey. Pros The analytical engine and the visual user interface is so helpful in deriving results form the users you want the survey to be filled in. Cons May be a bit of pre existing templates can be increased Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/178584/Survey2Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.