# MirrorWave Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MirrorWave Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/178597/MirrorWave-Feedback-Management-Software

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# 

 MirrorWave Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MirrorWave

## What is MirrorWave?

MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked.

## What is MirrorWave used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for MirrorWave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mirrorwave.com&name=MirrorWave)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MirrorWave

5.0 (3)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

4.7 (1,549)

Value For Money

5.0 (3)

Value For Money

4.5 (1,211)

Customer Service

5.0 (2)

Customer Service

4.5 (1,143)

## MirrorWave alternatives

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Complaint Monitoring

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Data Analysis Tools

Analyze survey results via statistical testing or crosstabs directly within the software

Data Import/Export

Import and export data to and from software applications

MirrorWave 22 features

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Process of dividing customers into groups based on common characteristics

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Create and send email blasts/campaigns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Distribute a survey via mobile devices

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Identify, track, and respond to negative feedback

Practice of collecting data and responses for market research/surveys without an internet connection

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Limit the number of participants with certain characteristics you want to complete the survey

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and manage surveys

Create and administer polls and surveys

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Modifying a website's URL to enhance readability, branding, or campaign alignment

Get Advice

We can help you find the software with the features you need.

Features

5.0 (3)

5.0

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (3)

5.0

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MW

Mark W.

Director

Human Resources

### "MirrorWave\_Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2019

At the moment I am using MirrorWave to "follow" individuals on their path through Career Transition/Outplacement. I am gaining many benefits from this: Really understanding what works and what does not work in order to provide the most benefit to these individuals; being able to intervene even after the formal process has finished to continue to assist these individuals (and their current or new organisations) achieve the best possible outcome - this is proving to be very powerful; great stories to use with clients, candidates and potential clients.

Pros

Ease of use. Clarity of information. Excellent fit to the overall concept of MirrorWave, that is, following over time. The software allows you to easily access the journey. Ability to use the software to share information easily with stakeholders.

Cons

Nothing springs to mind. I am looking forward to seeing the new enhancements to the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Alan N.

Director

Logistics and Supply Chain

### "Mirrorwave"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2018

My personal overall experience has been exceptional. From the support when the product was installed through to continued day to day results that we see from using the product within the business and major global clients.

Pros

The product enabled myself and the business to clearly understand where our customers felt the relationship was between our two teams and also areas that were not working as well as they should. This crucial information allowed us to bring new solutions to the table and also identify any areas of concern that we were not previously aware existed. Customer support was also exceptional.

Cons

No concerns come immediately to mind. I do remember a couple of small issues early on but once advised the team was quick to create new functionality to make the process work more seamlessly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Patrick M.

Senior Manager - Wholesale Relationships

Insurance

### "Best in Class - MirrorWave"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 26, 2018

Not only am I a big advocate of the software and its use for measuring, analyzing and improving relationships but I am also a big advocate of the team at Mirror Wave. The customer representative adds immense value to your business through their advice on running customer/relationship program's, what to do with the data, and how to get the best out of your relationships. They are constantly seeking feedback on the software itself and as a result of feedback given to them have made a number of enhancements which in turn continues to ensure they are market leaders in this space.

Pros

The software is from a user standpoint is very easy to use and intuitive. The ability to dive deep into the data and produce a range of analysis is first class. It enables the user and the organisation to access customers responses almost instantly and be able to take hold of the clients feedback and address it immediately which clients value immensely. The software enables a 'story' of the relationship to be told and to show how the relationship has evolved, how the customers responses have been actioned and as a result how value has been added back into the relationship which in turn has lead to deeper, more productive, and profitable relationships. The reporting outputs of the software are excellent and reports can be easily downloaded and transferred into client or management presentations.

Cons

There is nothing I did not like about the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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