MirrorWave

MirrorWave Feedback Management System


5 / 5
3 reviews

Who Uses This Software?

Medium sized organisations who manage deep complex relationships & partnerships. Covering a variety of industries including financial services, distribution, industrial B2B, technology & consulting.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • MirrorWave
  • www.mirrorwave.com
  • Founded 2009
  • New Zealand

About MirrorWave Feedback Management System

MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked.


MirrorWave Feedback Management System Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

MirrorWave Feedback Management System Reviews Recently Reviewed!


Capterra loader

Best in Class - MirrorWave

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is from a user standpoint is very easy to use and intuitive. The ability to dive deep into the data and produce a range of analysis is first class. It enables the user and the organisation to access customers responses almost instantly and be able to take hold of the clients feedback and address it immediately which clients value immensely.

The software enables a 'story' of the relationship to be told and to show how the relationship has evolved, how the customers responses have been actioned and as a result how value has been added back into the relationship which in turn has lead to deeper, more productive, and profitable relationships.

The reporting outputs of the software are excellent and reports can be easily downloaded and transferred into client or management presentations.

Cons: There is nothing I did not like about the software.

Overall: Not only am I a big advocate of the software and its use for measuring, analyzing and improving relationships but I am also a big advocate of the team at Mirror Wave. The customer representative adds immense value to your business through their advice on running customer/relationship program's, what to do with the data, and how to get the best out of your relationships.

They are constantly seeking feedback on the software itself and as a result of feedback given to them have made a number of enhancements which in turn continues to ensure they are market leaders in this space.

MirrorWave_Review

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Clarity of information. Excellent fit to the overall concept of MirrorWave, that is, following over time. The software allows you to easily access the journey. Ability to use the software to share information easily with stakeholders.

Cons: Nothing springs to mind. I am looking forward to seeing the new enhancements to the system.

Overall: At the moment I am using MirrorWave to "follow" individuals on their path through Career Transition/Outplacement. I am gaining many benefits from this: Really understanding what works and what does not work in order to provide the most benefit to these individuals; being able to intervene even after the formal process has finished to continue to assist these individuals (and their current or new organisations) achieve the best possible outcome - this is proving to be very powerful; great stories to use with clients, candidates and potential clients.

Capterra loader

Mirrorwave

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product enabled myself and the business to clearly understand where our customers felt the relationship was between our two teams and also areas that were not working as well as they should. This crucial information allowed us to bring new solutions to the table and also identify any areas of concern that we were not previously aware existed. Customer support was also exceptional.

Cons: No concerns come immediately to mind. I do remember a couple of small issues early on but once advised the team was quick to create new functionality to make the process work more seamlessly.

Overall: My personal overall experience has been exceptional. From the support when the product was installed through to continued day to day results that we see from using the product within the business and major global clients.