--- title: "MirrorWave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MirrorWave Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/178597/MirrorWave-Feedback-Management-Software/" page_type: "product" language: "en" --- # MirrorWave Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MirrorWave ## What is MirrorWave? MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked. ## What is MirrorWave used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MirrorWave?[Manage this product listing](https://www.g2.com/products/mirrorwave/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MirrorWave 5.0 (3) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (10,499) Value For Money 5.0 (3) Value For Money 4.4 (6,536) Customer Service 5.0 (2) Customer Service 4.3 (5,845) ## MirrorWave alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about MirrorWave Overview ### What company size and specific industries is MirrorWave built for? MirrorWave is designed for medium-sized organizations that manage complex relationships and partnerships. It is built for companies in financial services, distribution, industrial B2B, technology, and consulting, making it suitable for sectors that need structured relationship management across multiple stakeholders. Features and Usability ### What are the key features of MirrorWave? MirrorWave offers complaint monitoring, feedback management, and negative feedback management for tracking customer input. It includes survey builder, survey/poll management, customizable templates, response quotas, and response validation, plus multi-channel data collection and distribution, mobile survey, offline response collection, reporting/analytics, sentiment analysis, and predictive analytics. Getting Started and Support ### What training and onboarding options does MirrorWave offer? MirrorWave provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct guidance, live online sessions and webinars offer instructor-led learning, and documentation gives written reference material for self-paced review and setup. ## Features AI summary Based on 10,704 Survey reviews Not all survey tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) MirrorWave includes **Survey Builder**, giving teams a way to create and organize surveys in one place. However, it does not include **Customizable Questions** or **Surveys & Feedback**. Instead, it offers **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), which can still support survey programs by helping businesses review response trends and move data between systems, providing teams with clearer insights and easier data handling. Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export Import and export data to and from software applications MirrorWave 22 features ### All Features - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Negative Feedback Management: Identify, track, and respond to negative feedback - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Mark W. Director Human Resources ### "MirrorWave\_Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2019 At the moment I am using MirrorWave to "follow" individuals on their path through Career Transition/Outplacement. I am gaining many benefits from this: Really understanding what works and what does not work in order to provide the most benefit to these individuals; being able to intervene even after the formal process has finished to continue to assist these individuals (and their current or new organisations) achieve the best possible outcome - this is proving to be very powerful; great stories to use with clients, candidates and potential clients. Pros Ease of use. Clarity of information. Excellent fit to the overall concept of MirrorWave, that is, following over time. The software allows you to easily access the journey. Ability to use the software to share information easily with stakeholders. Cons Nothing springs to mind. I am looking forward to seeing the new enhancements to the system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Alan N. Director Logistics and Supply Chain ### "Mirrorwave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2018 My personal overall experience has been exceptional. From the support when the product was installed through to continued day to day results that we see from using the product within the business and major global clients. Pros The product enabled myself and the business to clearly understand where our customers felt the relationship was between our two teams and also areas that were not working as well as they should. This crucial information allowed us to bring new solutions to the table and also identify any areas of concern that we were not previously aware existed. Customer support was also exceptional. Cons No concerns come immediately to mind. I do remember a couple of small issues early on but once advised the team was quick to create new functionality to make the process work more seamlessly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Patrick M. Senior Manager - Wholesale Relationships Insurance ### "Best in Class - MirrorWave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 26, 2018 Not only am I a big advocate of the software and its use for measuring, analyzing and improving relationships but I am also a big advocate of the team at Mirror Wave. The customer representative adds immense value to your business through their advice on running customer/relationship program's, what to do with the data, and how to get the best out of your relationships. They are constantly seeking feedback on the software itself and as a result of feedback given to them have made a number of enhancements which in turn continues to ensure they are market leaders in this space. Pros The software is from a user standpoint is very easy to use and intuitive. The ability to dive deep into the data and produce a range of analysis is first class. It enables the user and the organisation to access customers responses almost instantly and be able to take hold of the clients feedback and address it immediately which clients value immensely. The software enables a 'story' of the relationship to be told and to show how the relationship has evolved, how the customers responses have been actioned and as a result how value has been added back into the relationship which in turn has lead to deeper, more productive, and profitable relationships. The reporting outputs of the software are excellent and reports can be easily downloaded and transferred into client or management presentations. Cons There is nothing I did not like about the software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.