MirrorWave Feedback Management Software

5 / 5
1 review

Who Uses This Software?

Medium sized organisations who manage deep complex relationships & partnerships. Covering a variety of industries including financial services, distribution, industrial B2B, technology & consulting.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • MirrorWave
  • www.mirrorwave.com
  • Founded 2009
  • New Zealand

About MirrorWave Feedback Management Software

MirrorWave feedback software drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or two-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked.

MirrorWave Feedback Management Software Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

MirrorWave Feedback Management Software Reviews Recently Reviewed!

Capterra loader

Best in Class - MirrorWave

Sep 25, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The software is from a user standpoint is very easy to use and intuitive. The ability to dive deep into the data and produce a range of analysis is first class. It enables the user and the organisation to access customers responses almost instantly and be able to take hold of the clients feedback and address it immediately which clients value immensely.

The software enables a 'story' of the relationship to be told and to show how the relationship has evolved, how the customers responses have been actioned and as a result how value has been added back into the relationship which in turn has lead to deeper, more productive, and profitable relationships.

The reporting outputs of the software are excellent and reports can be easily downloaded and transferred into client or management presentations.

Cons: There is nothing I did not like about the software.

Overall: Not only am I a big advocate of the software and its use for measuring, analyzing and improving relationships but I am also a big advocate of the team at Mirror Wave. The customer representative adds immense value to your business through their advice on running customer/relationship program's, what to do with the data, and how to get the best out of your relationships.

They are constantly seeking feedback on the software itself and as a result of feedback given to them have made a number of enhancements which in turn continues to ensure they are market leaders in this space.