Who Uses This Software?

If you work in a heavily regulated, high risk & compliance group or business, stand up and support your Center of Excellence (CoE) with the iGrafx platform to help gain and maintain compliance.


Average Ratings

16 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • iGrafx
  • www.igrafx.com
  • Founded 1991
  • United States

About iGrafx

iGrafx delivers proven ROI to the largest enterprises in the world. Our Digital Transformation Engine is a platform that captures, communicates and automates the alignment of strategy, people, processes, and technology. This is why millions of users worldwide, including 2/3 of the Fortune 100 and 5 of 10 largest banks, use iGrafx to unite and transform their organizations: modeling operations, identifying and mitigating risks, achieving compliance and automating business processes.


iGrafx Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Ad hoc Analysis
  • Ad Hoc Reports
  • Budgeting & Forecasting
  • Consolidation / Roll-Up
  • Dashboard
  • Key Performance Indicators
  • Predictive Analytics
  • Qualitative Analysis
  • Quantitative Analysis
  • Scorecarding
  • Strategic Planning
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Data Source Integrations
  • Data Visualization
  • Functions/Calculations
  • KPI Monitoring
  • Private Dashboards
  • Public Dashboards
  • Scorecards
  • Widgets
  • Collaboration
  • Data Import / Export
  • Drag & Drop
  • Flowchart
  • Mind Map
  • Organizational Charting
  • Templates
  • Access Control
  • Consent Management
  • Data Mapping
  • Incident Management
  • PIA / DPIA
  • Policy Management
  • Risk Management
  • Sensitive Data Identification
  • Application Development
  • Big Data Analytics
  • Configuration Management
  • Connectivity Management
  • Data Collection
  • Data Management
  • Device Management
  • Performance Management
  • Prototyping
  • Visualization
  • Color Codes/Icons
  • Compliance Tracking
  • Device Auto Discovery
  • Hierarchical Mapping
  • Location-Based Mapping
  • Map Exporting
  • On-Demand Mapping
  • Reporting/Analytics
  • Self-Updating Maps
  • Customizable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Drill Down
  • Financial Reports
  • Forecasting
  • Marketing Reports
  • OLAP
  • Report Export
  • Sales Reports
  • Scheduled / Automated Reports
  • Alerts/Notifications
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Exceptions Management
  • Internal Controls Management
  • IT Risk Management
  • Legal Risk Management
  • Mobile Access
  • Operational Risk Management
  • Predictive Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Assessment
  • 3D Modeling
  • Agent-Based Modeling
  • Continuous Modeling
  • Design Analysis
  • Direct Manipulation
  • Discrete Event Modeling
  • Dynamic Modeling
  • Graphical Modeling
  • Industry Specific Database
  • Monte Carlo Simulation
  • Motion Modeling
  • Presentation Tools
  • Stochastic Modeling
  • Turbulence Modeling
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

iGrafx Reviews Recently Reviewed!


Process for Six Sigma is great

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes.

Cons: The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses.

Overall: Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning curve is not steep yet the product is quite powerful. It is clearly a mature product because I could not think of a process scenario that would not be able to be configured in the product. The ability to define variables within the software allowed me to customize it to exactly suit my use-case with specific clients. The on-screen simulation execution is an impressive thing to show to clients.

Vendor Response

by iGrafx on December 14, 2018

Hello Patrick

We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx.

It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us.

Very easy to use and incredibly intuitive for a BPM Software

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy-to-use user interface and the possibility to easily capture new processes. The object framework is very smart and really allows to display all relevant information for one process in one place.

The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access.

If you want to improve a process, the simulation of iGrafx is very powerful and really helps you to test your what-if scenarios.

Cons: There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of.

Overall: My organization could easily provide a whole process landscape to all relevant people by using the online platform and the reporting. We soon also plan to use the Human Workflow component to make it easier for people to work in a process and provide all relevant information in standardized forms.

Vendor Response

by iGrafx on December 22, 2018

Thank You Katharina for the wonderful review and for your support and use of iGrafx.

iGrafx Review

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. It is easy to create flowcharts

2. There is flexibility with how to document your processes

3. The repository can store flowcharts and documents

4. There is an approval process in place

5. Document Risk and Controls

Cons: Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions.

Overall: I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

Vendor Response

by iGrafx on December 20, 2018

Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support.

Capterra loader

Tool that grows with your organization

Dec 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption. More flexible than other BPMN tools to create your diagrams.

Cons: It would be helpful if there was better integration between the desktop and web versions of the software.

Overall: Great partnership to help us be successful.

Vendor Response

by iGrafx on December 26, 2018

Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web.

Capterra loader

Best Support for Implementation of Process-Based Management

Dec 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, focus on features and function that enable businesses to work better

Cons: We have had no issues with the installation or use of the software

Overall: 4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Vendor Response

by iGrafx on December 27, 2018

Paul
Thank You for your continued use and support of iGrafx.

Amazing workflow diagrams!

Dec 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a student, I have been using IGrafx for a couple of years now. It makes creating diagrams and flow charts easy and clear to understand. The software helps me to organize my ideas and thoughts rspecially when I am working on my big school projects. Working with IGrafx is very easy and editing charts is straight forward. The app offers great variety of features and functionality.

Cons: One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

Overall: Great experience in creating models and diagrams to organize my projects.

iGrafx Review

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We use iGrafx for a specific software to create workflow diagrams. Since iGrafx is easy to use and works well with our software, I like it a lot.

Cons: I have not had a problem with iGrafx. The only thing I can think of to make it easier to get to is when you click on the folder of a saved workflow, it will open up iGrafx. Instead, you have to have iGrafx already open to get to a saved workflow.

Overall: We use it to create the workflow with our account opening and account maintenance systems. We have not had any issue using it and will continue to use it.

Vendor Response

by iGrafx on December 14, 2018

Hello Shreve

Thank you for the kind words and for your support of iGrafx. We would like to talk with you to understand more about the issue you mentioned with opening files. Please feel free to contact us.

Capterra loader

iGrafx is easy to use and great tool for documentation.

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

Cons: It lacks sometime in basic elements structure

Overall: IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively.The Product is simple and easy to use and it enables a wide variety of model types.

Vendor Response

by iGrafx on December 27, 2018

Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention.

Ease of use

Dec 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use when it comes to creating flowcharts. Couple hours of touching to tool and you should be able to create flowcharts at ease.

Cons: I wouldn`t say there is a major issue with this software but would love to see more elements added to the web version.

Vendor Response

by iGrafx on January 04, 2019

Yusei

Thank you so much for the kind review. You will be pleased to know that we just released iGrafx 17.5 which incorporated even more functionality into the web, including our Process Narrative.

Easy sales process and price is excellent

Dec 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easy to implement, learn and use.

Cons: Still trying to figure out how to effectively use the shapes library and toolbar.

Overall: Excellent company to work with.

Vendor Response

by iGrafx on December 14, 2018

Hey Brian
Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know.

Wonderful software and stellar customer service

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability for process models to be more dynamic based on the information you can capture.

Cons: When more users join the performance is impacted.

Overall: Wonderful experience from contract to implementation. Great customer support and wonderful product.

Capterra loader

The best tool for your business

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has the capacity to link all the elements that you need for your business, because you can create schemes and workflows that shows you all the activities that you, all the departments involves and you can see how the process runs, and determine is everything is has been doing well or it will requires modifications.

Cons: I do not have any complain about this software, maybe the price can be a limitation for some business, but it worths every penny.

Overall: I like a lot this software, the way you can display and represent your work is unique.

Vendor Response

by iGrafx on March 20, 2019

Thank You Cesar for the great review.

iGrafx is a powerful flowchart software

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Simple layout and easy to use on a regular basis.

-Easy way to build flowcharts.

-Few tutorials may be needed , very easy to learn.

-Easy to create graphical presentations.

-You can easily limit access to certain users.

Cons: I didn't face any problem with iGrafx but some printing issues for example sometimes the texts are too small.

Overall: iGrafx is a great tool for creating flowcharts especially hierarical organization charts.

Vendor Response

by iGrafx on January 17, 2019

Thank you Caroline for the great review. We wish you all the best in your studies.

Capterra loader

Financial Services - Lean Coach

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to create detailed process maps with several swimlanes. My client love the output and can easily update live during meetings. I also went to the OPEX conference and the iGrafx's team told me about their cloud service which I'm going to look into.

Cons: At first, the interface is intimidating and has a learning curve, if you don't receive training.

Vendor Response

by iGrafx on January 23, 2019

Chase

Thank you for the kind reciew. We would happy to talk to you more about the benefits of iGrafx cloud.

Efficient tool for flowcharts

Mar 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very useful for documentation. It has a simple layout that helps me to document my process in a short time. The video tutorials are very helpful; they helped me to get familiar with the available features.

Cons: Didn't experience any issue so far with iGrafx.

Overall: Effective and efficient tool that makes my process easier and faster. It is a great tool for creating flowcharts. Highly recommended.

Vendor Response

by iGrafx on March 20, 2019

Thank You Daniella for the kind review.

Excellent Software for flowcharts

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly with a simple layout that helps me to easily document my work. I was able to use it without even watching any video tutorial. I use it to create graphical presentations and workflow diagrams.

Cons: I didn't find any issue with using iGrafx.

Overall: I highly recommend iGrafx for creating flowcharts.

Vendor Response

by iGrafx on February 14, 2019

Thank You Daniel for the kind review. We wish you all the best in your studies and future business career.