Who Uses This Software?

Time Rack® is trusted by numerous industry sectors such as but not limited to CPA firms, staffing agencies, healthcare, manufacturing & logistics, grocery businesses and construction.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Time Rack
  • www.timerack.com
  • Founded 2013
  • United States

About Time Rack

Time Rack provides cloud-based time and attendance software, time clock hardware and an all-in-one HR module that streamlines workforce management by minimizing data-entry and calculation errors. Time Rack meets the needs of any organization, being robust and customizable for large organizations yet economical for small businesses. Time Rack cloud time tracking software integrates with Thomson Reuters Accounting CS and has the ability to generate payroll file bridges for any payroll software.


Time Rack Features

  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

Time Rack Reviews Recently Reviewed!


Payroll Processors Friend

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy for employees to use, both for clocking and for review of hours. The accessibility is easy to customize for your companies needs, and changeable by level. The overtime settings ensure that even the oddest pay periods are DOL compliant. Easy access to historical time cards and the hours feed well into our payroll system.

Cons: Scheduling by individual is limited, but groups are easy. Lock outs due to wrong passwords can happen, but are easy to fix.

Overall: This software has saved hours of time and confusion, for both me as the processor and the managers who have to verify the hours. The numerous reports make it possible to answer just about any question the employee or owner may have for the payroll processor.

Time Rack review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatility-there are multiple ways for employee time to be entered.

Cons: Like most software, it can't do everything you'd like it to. Some client-specific scenarios involving overtime and holidays worked don't calculate as per the client's needs.

Overall: Ghost punches is a big problem solved with Time Rack. I like the ease of sending the hours to the payroll system. The support staff at Time Rack are always helpful.

Time Rack Review

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time Rack is very easy to work with. Running reports is simple. My staff has no issued with clocking in and requesting time off.

Cons: I do not have any items that I do not like about Time Rack.

Overall: My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing. This is automated and simple. Payroll is a ease to run now.

Nice features but needs some tweaking of the time sheets

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the app. I like that our employees can make time off requests with Time Rack 365.

Cons: I do not like how the time sheets look...especially for the employees. The total time should not include time out for lunch. This is very confusion to employees. The Time Sheets are too busy and have too much information. They were much simpler in TR5. Something needs to be done about the way the time sheets look and it needs to not include the time employees were out for lunch. This has cause a lot of frustration for our employees.

Easy to use but there are bugs in design

Mar 06, 2019
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: 1. Web based

2. Availability of remote clock in feature, with geo-fencing option.

Cons: 1. Not cheap. Subscription based fee based on number of employee registered to the clock.

2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel.

3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.

Overall: Does not recommend. Unless the issues mentioned above have been addressed. The support wasn't responsive. It took days before you will get any response from the support team.

Vendor Response

by Time Rack on March 29, 2019

Hi John,

We pride ourselves on our ability to meet the needs of our customers, we always try to provide a great experience. We have corrected the PTO accrual calculation programming problem.

Regarding our clocks, they meet industry standards and we use the leading clock manufacture. As with any software, training and correct use are always at the top of our lists for a best product experience. Looks like we may have needed to provide an improved training process based on the descriptions provided. We have upped our training for our clocks and specific software solution navigation and thankfully, since you were last on our service, user satisfaction has substantially improved.

Please come see us again, and let us prove that we take customer feedback like yours, seriously.

Capterra loader

User Friendly

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use.

Access.

Tracking of Time Off.

Cons: PTO Tracking. We have 3 different renewal rates.

Overall: I think this has been a great investment compared to paper time sheets.

Capterra loader

Hassle free system

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super simple. Non of my employees had a single issue in the past three years

Cons: Doesn't work best with Mac but I believe it's getting better

Simple and efficient

Oct 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity of adding new employees makes my life easier. We interface with mypay and it works very well.

Cons: There was confusion in the beginning about what Timerack was sending and how the payroll system read the information.

Overall: We have been successful in managing time for all employees and decreasing overtime.

Training

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The options that the software offers, functionality if used properly.

Cons: Still needs work on the accruable benefits when mapping to ACS.

Overall: Great - the ability to work with ACS is excellent.

Functional product

Oct 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up and use. Good for keeping track of employee hours.

Cons: If bad wifi connection then you can not use the software

Excellent Product and service

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast customer service

great product

great integration

Cons: Support only on west coast

training is a little over whelming

Overall: Great customer service