Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Pros
I think this has been a great investment compared to paper time sheets.
We have been successful in managing time for all employees and decreasing overtime.
Great - the ability to work with ACS is excellent.
My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing.
Cons
PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel.
Something needs to be done about the way the time sheets look and it needs to not include the time employees were out for lunch. This has cause a lot of frustration for our employees.
This is very confusion to employees. The Time Sheets are too busy and have too much information.
If bad wifi connection then you can not use the software.
Showing Most Helpful
Showing 12 of 12 reviews
"User Friendly"
Overall: I think this has been a great investment compared to paper time sheets.
Pros: Ease of Use. Access. Tracking of Time Off.
Cons: PTO Tracking. We have 3 different renewal rates.
"Payroll Processors Friend"
Overall: This software has saved hours of time and confusion, for both me as the processor and the managers who have to verify the hours. The numerous reports make it possible to answer just about any question the employee or owner may have for the payroll processor.
Pros: The software is easy for employees to use, both for clocking and for review of hours. The accessibility is easy to customize for your companies needs, and changeable by level. The overtime settings ensure that even the oddest pay periods are DOL compliant. Easy access to historical time cards and the hours feed well into our payroll system.
Cons: Scheduling by individual is limited, but groups are easy. Lock outs due to wrong passwords can happen, but are easy to fix.
"Easy to use but there are bugs in design"
Overall: Does not recommend. Unless the issues mentioned above have been addressed. The support wasn't responsive. It took days before you will get any response from the support team.
Pros: 1. Web based 2. Availability of remote clock in feature, with geo-fencing option.
Cons: 1. Not cheap. Subscription based fee based on number of employee registered to the clock. 2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel. 3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.
Vendor Response
"Time Rack review"
Overall: Ghost punches is a big problem solved with Time Rack. I like the ease of sending the hours to the payroll system. The support staff at Time Rack are always helpful.
Pros: Versatility-there are multiple ways for employee time to be entered.
Cons: Like most software, it can't do everything you'd like it to. Some client-specific scenarios involving overtime and holidays worked don't calculate as per the client's needs.
"Time Rack Review"
Overall: My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing. This is automated and simple. Payroll is a ease to run now.
Pros: Time Rack is very easy to work with. Running reports is simple. My staff has no issued with clocking in and requesting time off.
Cons: I do not have any items that I do not like about Time Rack.
"Nice features but needs some tweaking of the time sheets"
Pros: I like the app. I like that our employees can make time off requests with Time Rack 365.
Cons: I do not like how the time sheets look...especially for the employees. The total time should not include time out for lunch. This is very confusion to employees. The Time Sheets are too busy and have too much information. They were much simpler in TR5. Something needs to be done about the way the time sheets look and it needs to not include the time employees were out for lunch. This has cause a lot of frustration for our employees.
"Hassle free system"
Pros: Super simple. Non of my employees had a single issue in the past three years
Cons: Doesn’t work best with Mac but I believe it’s getting better
"TimeRack"
Overall: Very good experience. Very useful software. No negative review.
Pros: It's a very good payroll software. I have no problem punching in and out my work hours. Highly recommended.
Cons: There is no negative review about this software. The software is very useful. I can view it online and mobile apps.
"Simple and efficient"
Overall: We have been successful in managing time for all employees and decreasing overtime.
Pros: The simplicity of adding new employees makes my life easier. We interface with mypay and it works very well.
Cons: There was confusion in the beginning about what Timerack was sending and how the payroll system read the information.
"Training"
Overall: Great - the ability to work with ACS is excellent.
Pros: The options that the software offers, functionality if used properly.
Cons: Still needs work on the accruable benefits when mapping to ACS.
"Functional product "
Pros: Easy to set up and use. Good for keeping track of employee hours.
Cons: If bad wifi connection then you can not use the software
"Excellent Product and service"
Overall: Great customer service
Pros: Fast customer service great product great integration
Cons: Support only on west coast training is a little over whelming