--- title: "Clutch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clutch Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/178609/Clutch/" page_type: "product" language: "en" publication_date: "2026-11-10" --- # Clutch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Clutch ## What is Clutch? Clutchs loyalty + CDP solution offers enterprise-level features for data driven, personalized loyalty programs that drive higher lifetime value and increased retention. Real time engagement is possible with fully integrated solutions for stored value, mobile, email and direct mail functionality. Establish rules-based or points programs as well as unstructured loyalty initiatives and start seeing the value of loyalty done right. ## What is Clutch used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Customer Retention](https://www.capterra.com/customer-retention-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3000 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clutch?[Manage this product listing](https://www.g2.com/products/clutch/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clutch 5.0 (4) VS. [### Solitics](https://www.capterra.com/p/205331/Solitics/) [4.2 (11)](https://www.capterra.com/p/205331/Solitics/reviews/) Starting Price $3000 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.2 (11) Value For Money 4.7 (3) Value For Money 4.4 (5) Customer Service 4.7 (3) Customer Service 4.6 (10) ## Clutch alternatives [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (1,151)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [MoEngage](https://www.capterra.com/p/164687/Sherpa/) [4.3 (58)](https://www.capterra.com/p/164687/Sherpa/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164687/Sherpa/) [Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) [4.4 (21)](https://www.capterra.com/p/163449/Pushwoosh/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163449/Pushwoosh/) Highest Rated [WebEngage](https://www.capterra.com/p/143401/WebEngage/) [4.5 (32)](https://www.capterra.com/p/143401/WebEngage/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143401/WebEngage/) [View all alternatives](https://www.capterra.com/p/178609/Clutch/alternatives/) ## FAQs about Clutch Overview ### What company size and specific industries is Clutch built for? Clutch is designed for brands with both online and offline operations that have 25 or more locations. It targets retail, grocery, hospitality, healthcare and pharma, and automotive companies, making it a fit for multi-location businesses in those sectors. Features and Usability ### What are the key features of Clutch? Clutch offers CRM, customer database, and customer profiles for tracking contacts and activity. It includes campaign management, campaign planning, segmentation, and multi-campaign support for targeted marketing. Communication tools cover email marketing, SMS marketing, and multi-channel communication, while analytics features include campaign analytics, real-time analytics, reporting/analytics, and activity dashboards. Integrations ### Which third-party tools and platforms does Clutch integrate with? Clutch integrates with 8 third-party platforms, including Adobe Commerce, NetSuite, SAP Business One, Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, and Shopify Plus. These catalog integrations cover ecommerce, ERP, and Salesforce-based sales and service environments. Getting Started and Support ### What training and onboarding options does Clutch offer? Clutch provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars offer scheduled group instruction, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Clutch offer? Clutch provides email/help desk support, a knowledge base, and phone support. These channels give users direct contact options and self-service help for common questions and setup issues. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Clutch supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve customer retention and create more consistent buyer experiences. Loyalty Program 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Gift Card Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Member Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Clutch 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.7 (3) Basic $3,000 Per Feature,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful AD Android Developer Android Developer Used the software for: Less than 1 year ### "Clutch review" 5.0 September 6, 2018 Pros Nice design, good search among a huge amount of registered companies Cons Sometimes it is buggy and companies opens in the new tab :) GM General Merchandise Manager General Merchandise Manager Used the software for: 3-5 years ### "Clutch Gift Cards" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2018 Overall, I think Clutch has been a useful resource and a good company to work with. We haven't had a lot of issues with the program itself, and when a problem has come up- we can usually work it out ourselves by utilizing the online portal. Pros I like that we have an online portal that we can access to check gift card balances, check to see whether or not a gift card was loaded, what date the gift card was loaded, what amount was initially loaded onto the gift card, and which of our 5 locations was the inital seller of the gift card. Cons At first, I wasn't able to get access to the online portal and that made it very difficult when having to deal with gift card discrepancies. FO Founder Founder Used the software for: Less than 1 year ### "Clutch won't disappoint you" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 14, 2018 Pros Clutch is a complete marketing platform for B2C that lets you run targeted loyalty campaigns, marketing campaigns, and more. - Easy to use and get started. - Customer segmentation provides you with tons of data. - Grow your business and revenue. - Use data to create buyer personas to use across all marketing channels. Cons The platform is still developing and needs a lot of new features. Besides, as of now, it is a bit pricey. Mohip P. developer Used the software for: Less than 1 year ### "Clutch provides detailed information about each company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 Pros Clutch offers a range of additional resources and insights for businesses, including market research reports and industry analysis. These resources can be valuable for businesses looking to stay up-to-date on industry trends and make informed decisions about their service providers. Cons In Clutch, can be challenging to find the information they are looking for or to navigate the site's various sections ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.