# Xplor Pay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xplor Pay the right Payment Processing solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178639/Infor-EAM/reviews --- Xplor Pay 4.3 (21) [View alternatives](https://www.capterra.com/p/178639/Clearent-Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Xplor Pay Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews HB Hanna B Vice President of DevelopmentConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “good customer service - no waiting time, clear guidance on how to fix the issue we were having“ November 8, 2024 LV Lynn V TreasurerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Reps can't be reached so i feel that they just worry about their money and not about the actual customer.“ September 16, 2024 NP Natalie P CSRAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the fact you can tap and use apple pay or google pay it is very easy to use and install“ September 20, 2024 EZ Erika Z OwnerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Costs are higher than some processing I have been offered.“ September 13, 2024 JW Jacki W Director of OperationsConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to integrate, easy to use, great support when i have an issue to resolve, and their charges were cheaper than the merchant services Co. we were using prior to finding Clearent.“ November 8, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Trena B. Office Manager Retail Used the software for: 2+ years ### "Excellent Service" November 11, 2024 5.0 Reliable processing a representative that is helpful. Pros Our funds are available the next day. Our rep \[sensitive content hidden\] is awsome! Cons We do like our total experience with Clearent Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Poor service and high rates with previous processer Review Source Response from Xplor Technologies November 13, 2024 We appreciate your kind words. VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Excellent Customer Service " November 15, 2024 5.0 Overall I'm very happy with Clearnet. Their rates are acceptable and their customer service is excellent Pros The phone in help desk is especially helpful. Thankfully i don't have to call in frequently but when i do they are always friendly courteous and solve my problem within minutes. Cons The PCI compliance questions are often hard to navigate especially for a person with little tech knowledge Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Very expensive processing company very hard to work with Review Source Response from Xplor Technologies November 21, 2024 Thank you for your feedback! KC Kyle C. Owner Food & Beverages Used the software for: 2+ years ### "Terrible company " March 12, 2025 1.0 Terrible customer service. No communication. Stole hundreds of dollars Pros They are scam artists that bills for additional fees Cons They are scam artists. Stole money while I had an account with them. Stole money after I ended my contract. Alternatives considered [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Reason for choosing Xplor Pay More convenient until I found out they were stealing money Review Source Response from Xplor Technologies March 14, 2025 Thank you for sharing your feedback, and we deeply apologize for the experience you've had. We understand how frustrating it can be, and we are truly sorry for any inconvenience or frustration this has caused you. Please know that we take your concerns very seriously, and we would appreciate the opportunity to investigate this matter further and resolve it as quickly as possible. Could you kindly reach out to our customer service team directly with details about your experience at customersupport@clearent.com? We want to make sure that we address your concerns and find a fair solution. Again, we sincerely apologize for any inconvenience caused and hope we can regain your trust. KB Katie B. Manager and Co Owner Retail Used the software for: 1-2 years ### "Manager/Coowner" September 20, 2024 4.0 Overall they are helpful and straightforward. Pros Ease and compatibility. Support is helpful and walks me through things that are challenging for me. Cons The fee's..... so many fees. The PCI compliance is frustrating to complete- although support is very helpful in resolving issues. Alternatives considered [Lovingly POS](https://www.capterra.com/p/173065/Lovingly-Store/) Reason for choosing Xplor Pay Compatibility requirement with software and website Switched from [Lovingly POS](https://www.capterra.com/p/173065/Lovingly-Store/) Compatibility requirement from new software Hana Review Source Response from Xplor Technologies September 25, 2024 Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. DJ Dana J. Owner Food & Beverages Used the software for: 2+ years ### "Clearent is clearly one of the BEST!" September 6, 2024 5.0 I have always had great experiences with Clearent. There are some limiting factors to the app/program, but overall I LOVE it! Pros The customer service is amazing. The specialists are always VERY helpful, going above and beyond to answer questions and find solutions for issues or questions! Cons There are some limiting factors that could be very beneficial for small businesses if they were addressed, like the ability to change prices, the ability to split purchases between cash & card, and now the ability to manipulate taxes for food versus non-food items (bc of the recent change to food taxes in OK). Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Xplor Pay Price point, ease of use, and the agent that introduced it to me was and still is always easy to contact in case of a problem and is quick to solve for me or point me in the right direction with the right information to proceed. Review Source Response from Xplor Technologies September 25, 2024 Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. MA Matthew A. President Construction Used the software for: 2+ years ### "RIP OFF service" January 6, 2026 1.0 Horrible Barely used the service, they kept adding charges to our account and made it impossible to remove the charges. Cons Rip Off company. Added additional features/costs to our account without our authorization. Tried to get them removed, continued to bill us for the additional features and would not remove from our bill. Cancelled our service. WOULD NOT RECOMMEND Alternatives considered [ContentCatcher](https://www.capterra.com/p/178083/CLEARNETWORK/) Reason for choosing Xplor Pay was good under Clearnet, when it became Xplor Pay they increased costs, added features/cost not requested. Review Source CW Cayla W. Owner Retail Used the software for: 2+ years ### "Good product for my needs. " October 7, 2024 4.0 I like Clearent. My redo is great and easy to get ahold of people when needed Pros Ease of use. Whether on terminal or online it’s simple enough. Cons Wish if it was run as debit it wouldn’t charge customer fee. Worried about legalities of that. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Using a different POS that didn’t come with its own ability to take cards. Review Source Response from Xplor Technologies October 21, 2024 Thanks for the wonderful review! Our team works hard to deliver great service, and it’s fantastic to hear it’s appreciated. NP Natalie P. CSR Automotive Used the software for: Less than 6 months ### "Great Experience " September 20, 2024 5.0 Great experience when called for help about receipt paper I was helped immediately. They were polite and courteous the rep made sure she resolved any issues before we got off the phone which was great. Pros I like the fact you can tap and use apple pay or google pay it is very easy to use and install Cons There is nothing I like least everything works well and the transition was easy. Review Source Response from Xplor Technologies September 25, 2024 Thanks for the wonderful review! Our team works hard to deliver great service, and it’s fantastic to hear it’s appreciated. JAG Jo Ann G. Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Quick Customer Service" November 8, 2024 5.0 Quick & efficient. Live representative to talk to. Pros Customer service was quick and efficient at answering my question. Get a live person and no unending recordings Cons Glitch online with my "Virtual terminal" tab on left drop down doesn't appear all the time like it used to. I have to select different merchant at top and then it pops up. Switched from [Acowin](https://www.capterra.com/p/5844/Acowin/) software issues, credit card processing high Review Source Response from Xplor Technologies November 13, 2024 We appreciate your kind words. HB Hanna B. Vice President of Development Consumer Services Used the software for: 2+ years ### "A+ Service " November 8, 2024 5.0 Positive... easy to work with and clear instructions on how to fix issue Pros good customer service - no waiting time, clear guidance on how to fix the issue we were having Cons This category does not apply as we were completely satisfied with the serice Review Source Response from Xplor Technologies November 13, 2024 Thanks for the wonderful review! Our team works hard to deliver great service, and it’s fantastic to hear it’s appreciated. WS Wendy S. Patient Care and Insurance Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Service" October 25, 2024 5.0 The agents are courteous and knowledgeable, walking you through the steps to get your issue resolved. Pros We have had no problem getting customer service on the rare occasion that we have needed help. That is huge in an era when automated messages seem to be fighting with you to keep you from speaking to a human! Cons No complaints. I cannot recall any hiccups in the past two years. Review Source Response from Xplor Technologies October 29, 2024 Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. GJ Greg J. Owner Wholesale Used the software for: 1-2 years ### "Clearent Help Line" September 30, 2024 5.0 Pros everyone was polite and helpful. they were able to direct me to the right people to talk to about my issues Cons everything was good. they handled my call very easy Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) because we switched our HVAC Programming Review Source Response from Xplor Technologies October 3, 2024 Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. EZ Erika Z. Owner Automotive Used the software for: 1-2 years ### "Highly recommend Clearent " September 13, 2024 5.0 I would never change from Clearent. I own 6 stores that all use it. When someone forgets to enter a payment I can just log in and quickly find their error. Before Clearent I was in the dark. Pros I love the ease of use and the transparency. I love that it is integrated with CCC. Cons Costs are higher than some processing I have been offered. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Clearent was recommended by a co-worker, and it works with CCC. Review Source Response from Xplor Technologies September 25, 2024 Thanks for the wonderful review! LV Lynn V. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "Would change" September 16, 2024 4.0 Reps can't be reached so i feel that they just worry about their money and not about the actual customer. Pros Good reports when i log in. Machine is easy to use. Cons Unsure who or what Clearant even is. Lack of communication. There was an update but we were not contacted and lost many credit card sales. Review Source Response from Xplor Technologies September 25, 2024 We appreciate your feedback and welcome any chance to improve our customer experiences. AM Anthony M. On-Site Property Manager Warehousing Used the software for: Less than 6 months ### "Clearent- Great Experience " September 13, 2024 5.0 Top Notch- very satisfied to be associated with and have services provided by Clearent. Thanks Pros Everyone is very helpful and professional, with great attention to detail, especially \[sensitive content hidden\]. He's taken me step by step through the application process. Cons The lengthy application and review process, but I understand the legality aspect, I'm not complaining. Review Source Response from Xplor Technologies September 25, 2024 We’re delighted you loved your experience! JW Jacki W. Director of Operations Consumer Services Used the software for: 1-2 years ### "Integrates with CRM and POS made easy!" November 8, 2022 5.0 Easy to integrate, easy to use, great support when i have an issue to resolve, and their charges were cheaper than the merchant services Co. we were using prior to finding Clearent. Pros The thing that sold us the quickest on using Clearent's services was that it integrates with our CRM software making streamlining a cinch, from documenting/scheduling the appt to closing the service/invoice and collecting payment at POS Cons The devices provided for collecting payment are not very reliable. WE had to pay for them, yet our service staff sometimes have to enter #s manually due to failing equipment Reason for choosing Xplor Pay Easy to integrate, easy to use, great support when i have an issue to resolve, and their charges were cheaper than the merchant services Co. we were using prior to finding Clearent. Review Source CH Chris H. Owner Construction Used the software for: 2+ years ### "Sore Losers" April 10, 2024 4.0 Horrible customer service!!! Our company was purchased and we were switched to their processing company. When I asked to close the account they were happy to do so, and then sent a 400.00 early closing fee. I called to inquire and they said I closed our account two months before our agreement ended. They never gave me that warning when closing. But they also said some of their customer service people aren’t the best. I AGREE!!! Pros System did as it should. I cannot think of anything super positive or negative. Cons Nothing I can think of. It did what it was intended for. Review Source Response from Xplor Technologies April 15, 2024 We sincerely apologize for the inconvenience you have experienced and ask you to please contact our Customer Support team at customersupport@clearent.com in reference to a potential ETF refund. Please be assured that we take your feedback seriously and are committed to improving our services to ensure such issues do not occur in the future. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding in this matter. NC Nichole C. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "High fees and automatic contract renewal" December 5, 2023 3.0 Pros Technical support was helpful if you needed it. Cons I have used clearent since 2018 and the fees have gone up annually. I called to talk about what I could do to lower my merchant fees and they said nothing. They even charge a statement fee even if you are paperless. I cancelled my account and after 6 years of being with them was told I was automatically renewed for an annual contract so I would be charged $395 to shut down the account. I would not recommend this company. Review Source HP Heather P. General Manager Hospitality Used the software for: 1-2 years ### "Good processor" July 1, 2022 5.0 Clearent is a good credit card processor overall. Pros I liked that Clearent seemed to work with us to get the credit card fees pretty low. Cons I feel like their customer portal could have some better user functions. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Fees Review Source JW Jennifer W. Office Manager Consumer Services Used the software for: 6-12 months ### "Clearent - Easy to Use" October 7, 2021 5.0 Pros The reporting features. Several to choose from. Cons Customer support. You may get a rep that doesn't know much or seem to care, but then you may get somebody that is on top of it and really makes you feel as though the care and understand. Reason for choosing Xplor Pay The integration with our new operation program and techs ability to collect in the field. Review Source AG Alex G. Technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Overall Good System" January 3, 2020 5.0 Overall this is a good system to use as it makes collecting from customers much easier as it is integrated with coolfront. With a few changes made to this system we believe it would be much better. Pros The thing our company likes the most about this system is the ease of use. Cons We have not received any card readers since we have been a customer of Clearent and being charged a higher rate due to not having them. Not having the ability to search a transaction by customer name. Switched from [QuickBooks Money](https://www.capterra.com/p/170065/QuickBooks-Money/) The lack of integration with the new invoicing software we began using. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.