# AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AfterShip the right Shipment Tracking solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (468) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Reviews of AfterShip Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews RN Rebecca N Head of Events and TikTok SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “sensitive content hidden\] from the customer service team went above and beyond to fix a syncing issue, working together with TikTok to solve a very urgent problem.“ September 24, 2025 TS Tyler S Execution GuyConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “There is a dual layer navigation menu and the pricing is a bit confusing, you have alot of add ons.“ May 20, 2026 HH Hieu H Shopify ExpertFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months. “AfterShip help my Canada Shopify store solve our problem with accurate Shipment Tracking.“ June 16, 2025 AB Angelo B E-commerce managerRetail, Self-employedUsed the software for: Less than 6 months. “I also have a few other concerns, but unfortunately they can’t be addressed – for example, customizing the color of your cookie bar on my homepage.“ June 12, 2025 HH Hieu H Shopify ExpertFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The Customer Support team is super fast and knowlegable, I usually got an answer after 15m and they always solve my problem, shout out to \[sensitive content hidden\]“ June 16, 2025 DM Dara M Project ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “That said, the platform itself is not very intuitive when it comes to explaining why orders fail to sync.“ August 8, 2025 Kevin V PresidentBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 1-2 years. “It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically.“ August 4, 2025 DM Dara M Project ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The platform itself is not very intuitive when it comes to explaining why orders fail to sync.“ August 8, 2025 ## Showing most helpful reviews Showing 1-25 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evan C. CEO Retail Used the software for: I used a free trial ### "Strong functionality, good support" February 17, 2026 5.0 Support has been very helpful. \[sensitive content hidden\] hopped on a call with me to help me resolve a couple of questions that I had. Thank you! Pros Very complete solution. Setup is not always intuitive, but good support helped me get through the tough spots. Cons Complexity of setup. The UI itself is not always obvious how to do things like translations, etc. An AI with a quick start guide would be helpful, based on yoru custom use case. Alternatives considered [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) Reason for choosing AfterShip ReturnGO didn't do SKU mapping. My SKUs were not the same between Amazon and Shopify Review Source Response from AfterShip March 27, 2026 Thank you for your detailed feedback! We're glad to hear that our support team was able to assist you through the setup process. We understand that the complexity of the setup and UI can be challenging, and we appreciate your suggestion for an AI-driven quick start guide tailored to custom use cases. Your experience helps us improve, and we're committed to making our solution more intuitive. Thank you for choosing AfterShip! GA Gurwin A. President Automotive Used the software for: 1-2 years ### "Excellent Support Staff" January 14, 2026 5.0 Excellent support team. \[sensitive content hidden\] helped me overcome a significant challenge with my Aftership connection. Their support is significantly better than their competitor Loop Returns. Cons The UI is a little clunky. I wish it were a bit more streamlined and clean. They offer a lot of apps that we do not use in one dashboard, which hurts the overall UI experience. Alternatives considered [Loop](https://www.capterra.com/p/10009156/Loop/) Reason for choosing AfterShip The platform is more flexible and far better customer support than Loop Returns. Loop has a slightly better UI, but their customer support and usability is much worse as compared to Aftership Review Source Response from AfterShip January 16, 2026 Thank you for taking the time to share your thoughts! We're thrilled to hear that you rated our overall quality 5 stars and found our support team to be excellent. We're particularly glad that we could assist you with your AfterShip connection and make a difference during your experience. We truly appreciate your feedback regarding our user interface. We understand that a streamlined and clean UI is important for enhancing the overall experience, and we're always looking for ways to improve. Your comments about the dashboard and the number of apps will definitely be taken into consideration as we work on updates. Thank you again for choosing AfterShip over Loop Returns. Your insight helps us continue to provide the best service possible. If you have any more suggestions or need further assistance, please don’t hesitate to reach out! TS Tyler S. Execution Guy Consumer Goods Used the software for: Less than 6 months ### "Great CS (so far) in a robust (yet complex) tool" May 20, 2026 4.0 I will call out their customer service - i conencted wtih \[sensitive content hidden\] very quickly during a chat to resolve and get some questions answered about their Affiliate tool. He was very helpful and clear and action oriented \*\*\*\*\* (five stars on \[sensitive content hidden\]) Pros So far so good. the tool itself is complex with alot of 'rabbit holes' that you can get lost in, which leads to a learning curve and a time commitment I wasn't expecting but the feature sets are robust. Cons Complexity. There is a dual layer navigation menu and the pricing is a bit confusing, you have alot of add ons. For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. Alternatives considered [TikTok](https://www.capterra.com/p/237591/TikTok/) Reason for choosing AfterShip I was mainly looking at integrations for tiktok shop publishing shippping sync and affiliate management - this was one of the best options i could find. Review Source Response from AfterShip May 28, 2026 Thank you for your detailed review! We're glad to hear that you're finding our tool robust and appreciate your shoutout to our customer service team. We understand that the complexity and pricing structure can be challenging, and we appreciate your feedback as we continue to improve the user experience. If you have any further questions or need assistance navigating the features, don't hesitate to reach out. We’re here to help! LR Lukas R. IT Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "General Review" April 12, 2023 3.0 Pros We love that Aftership can offer tracking for multiple carriers and we do not need to waste time to search for alternative sources to get tracking back. Cons That tracking event interpretation is not always accurate. Review Source MH Mighael H. Customer Solutions and Lead Retail Used the software for: 1-2 years ### "Quick & Easy Solution!" March 19, 2026 5.0 Amazing! We signed on with them and had to work through a few things, but since then everything has been pretty top notch! They respond in a timely fashion, are constantly improving their systems, and offer the most value for your money. Pros \[sensitive content hidden\] did an awesome job answering my questions about the new return process we are introducing! He thoroughly explained the process in detail. included visuals, and resources I could reference later. Cons There's not many bad things I can say about Aftership at this point. They are always looking to improve! Switched from [Loop](https://www.capterra.com/p/10014948/Loop/) Pricing was a huge motivator for us to find an alternative platform Review Source Response from AfterShip March 27, 2026 Thank you for your thoughtful review! We're thrilled to hear that our support team could assist you effectively with the new return process and that you find the resources helpful. It's also great to know that our pricing and ongoing improvements have met your expectations. We appreciate your feedback and look forward to continuing to provide you with top-notch service! HH Hieu H. Shopify Expert Furniture Used the software for: Less than 6 months ### "Best Shipment Tracking Solution" June 16, 2025 5.0 AfterShip help my Canada Shopify store solve our problem with accurate Shipment Tracking. I've tried many services: Track123, ParcelLab, ... But nothing came close to AfterShip number of supported carriers. The Customer Support team is super fast and knowlegable, I usually got an answer after 15m and they always solve my problem, shout out to \[sensitive content hidden\] Pros \- Wide range of supported carriers - Fast and amazing support - Detailed documentation - Easy to setup Cons \- Confusing pricing plans which cause alot of trouble for my company to find the suitable plan. - Simple "Tracking Page" layout, no map view. Alternatives considered [parcelLab](https://www.capterra.com/p/189418/parcelLab/) Reason for choosing AfterShip AfterShip is the one who support all my carriers. Review Source Response from AfterShip June 19, 2025 Thank you for taking the time to leave such a detailed review! We’re thrilled to hear that AfterShip has made a positive impact on your Canada Shopify store and that you appreciate our wide range of supported carriers and the speed of our customer support. We also appreciate your feedback regarding our pricing plans and the layout of the tracking page; we are always looking for ways to improve. Your shout-out to our support team will surely motivate them! If you have any more suggestions or need assistance, please don’t hesitate to reach out. Happy tracking! JC Jacob C. Operations Associate Financial Services Used the software for: Less than 6 months ### "Great experience with Aftership" April 22, 2025 5.0 Overall Aftership works perfectly for us as a business and in the price range is the best option on the market for tracking services. Pros Really easy to use, great interface, webhooks work perfectly. Used a couple alternative tracking services before Aftership that were below par. Customer support is always extremely quick and helpful, have been in touch with multiple support workers but the most recent Khushi was really helpful! Cons Email building is a little limited so we send our own through webhooks, still better than other services though...! Royal Mail not being supported as a courier is also a shame for the non-premium packages. Switched from [TrackingMore](https://www.capterra.com/p/210336/Trackingmore/) It was a poor product compared, the built in emails looked awful and the tracking was inaccurate... customers would receive emails 6+ hours after delivery Review Source Response from AfterShip April 23, 2025 Thank you for sharing your experience with AfterShip! We're thrilled to hear that you find our interface easy to use and that our webhooks are working seamlessly for you. It's great to know that our customer support has been helpful in addressing your needs. We appreciate your feedback on email building and Royal Mail support. We'll consider this as we continue to improve our services. We're glad AfterShip is meeting your business needs and that you made a positive switch from TrackingMore! Thank you for choosing us! SC Sharly C. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great product with A+ support!" April 30, 2025 5.0 Perfect. Whenever I have an issue to solve, they solve it immediately. Pros Aftership support is always very good, and this support person, \[sensitive content hidden\], was fantastic. Cons I can't think of any area that needs improvement. The product is excellent, and the support gets 5 out of 5 stars! Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing AfterShip Aftership was more cost effective, and the communication with Aftership was great! Review Source Response from AfterShip May 5, 2025 Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our support team and found our product to be excellent. Your satisfaction and feedback mean a lot to us, and we're glad we could assist you promptly. If you have any further questions or need assistance, we're always here to help! Regards AfterShip AP Andika P. Software Developer Chemicals Used the software for: 2+ years ### "Reliable shipment tracking system with strong API integration" March 5, 2026 5.0 Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. Pros It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. Cons There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. Review Source Response from AfterShip March 27, 2026 Thank you for your thoughtful review! We're glad to hear that our system and integrations have streamlined your shipment tracking process and that our support team has been helpful. We appreciate your feedback regarding the dashboard's interface and will take it into consideration for future updates. Your insights are valuable in helping us improve our service. Thank you for choosing AfterShip! SA Sami A. VP of Operations Information Technology and Services Used the software for: Less than 6 months ### "Good Support" May 21, 2026 5.0 Pros The AfterShip team was very helpful in helping resolve my issues. The fact that they are 24/7 makes it very convenient for my business. \[sensitive content hidden\] was very helpful. Cons The setup is a bit difficult at first but once you get used to it, it makes sense. It is quite expensive but you get what you pay for I guess. Review Source Response from AfterShip May 28, 2026 Thank you for your feedback! We're glad to hear that our 24/7 support team was able to assist you effectively. We appreciate your understanding regarding the setup process and pricing, and we hope you continue to find value in our services as you become more familiar with them. Your insights help us improve! SW Shawn W. President Entertainment Used the software for: Less than 6 months ### "Great Service, Great Price! " September 5, 2024 5.0 Pros Ease of use, Fantastic Support, Intuitive Layout. Cons No real cons, so far everything is great! Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing AfterShip Ease of use and price point were the largest reasons i chose Aftership! Review Source AB Angelo B. E-commerce manager Retail Used the software for: Less than 6 months ### "Support is dedicated – some bugs and limitations." June 12, 2025 5.0 I haven’t been using AfterShip for very long, but I’ve already noticed a few bugs, which I’ve reported to support. I also have a few other concerns, but unfortunately they can’t be addressed – for example, customizing the color of your cookie bar on my homepage. That orange color feels like an eyesore in my shop. Pros My concern was quickly acknowledged and an attempt was made to resolve it. \[sensitive content hidden\] was definitely quick to respond and took the time to help. Cons Unfortunately, there is still no solution to my problem at the moment, but at least it has been forwarded to the review center or development team. Review Source Response from AfterShip June 23, 2025 Thank you for your feedback! We're glad to hear that our support team was able to respond quickly to your concerns. We apologize for the ongoing issues and assure you that your feedback has been forwarded to our development team for further review. We appreciate your suggestion about customizing the cookie bar color, and we understand how important it is for you to maintain the aesthetic of your shop. Your input helps us improve, so thank you for sharing your experience! JH Jeron H. Operations Manager Retail Used the software for: 1-2 years ### "\[sensitive content hidden\] was extremely helpful!" June 20, 2025 5.0 Pros Customer support is very helpful with issues! I was able to get on a call with support within a few chats and solve our problem. Shout out to \[sensitive content hidden\] for the help! Cons We use regional carriers so not a lot of apps are able to recognize those carriers. Aftership has allowed us to solve that problem. Review Source Response from AfterShip June 23, 2025 Thank you for your kind words! We're thrilled to hear that our customer support team was able to assist you promptly and that AfterShip has helped you effectively manage your regional carriers. Your satisfaction is our top priority, and we appreciate your feedback! DK Daniel K. Brand Manager Consumer Electronics Used the software for: Less than 6 months ### "Does exactly what I need it to" July 8, 2025 5.0 It's been very good. It does what I need it to, and customer support is very responsive and helpful. Pros Its functionality, pricing and integration options. It has made syncing products and selling through TikTok Shop and Amazon FBA extremely straightforward. Cons It can be a bit confusing with the number of apps there are. It took a little while to find the necessary options to install the app on the TikTok side and authorise the app itself, but once done, it was easy from that point on. Review Source Response from AfterShip July 21, 2025 Thank you for your thoughtful review! We're thrilled to hear that our app has made syncing products and selling through TikTok Shop and Amazon FBA straightforward for you. We understand that the number of options can be overwhelming at first, but we're glad that once you got everything set up, it became easy to use. Your feedback about our responsive customer support is greatly appreciated, and we’re here to help you anytime you need assistance. Thank you for being a valued customer! SE Samuel E. CIO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Aftership Tracking" June 19, 2025 4.0 Pretty good, support was quick to respond and their tracking features were great for use with our partners Pros Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments Cons The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing Review Source Response from AfterShip June 30, 2025 Thank you for your valuable feedback! We’re glad to hear that you found our tracking features and customer support helpful. We appreciate your input regarding the clarity of our product offerings, and we will work on improving the distinctions between our services. Your insights will help us enhance the overall experience for our users. Thanks again for sharing! PE Paula E. Photographer Photography Used the software for: I used a free trial ### "Great customer service " June 9, 2025 5.0 The rep that helped me cancel my account was very professional and happy to help. An amazing job and took care of everything. Pros I could track a package easily and know exactly when it was going to arrive. Which was very helpful. Cons The price after the free trial. I don't get that many packages so there is no reason for me to be paying Review Source Response from AfterShip June 10, 2025 Thank you for sharing your review. For package tracking we also have a Free subscription model as well as our AfterShip Mobile app for both iOS & Android. The features will be limited on the Free subscription but you will still get to track your orders from our supported 1200+ carriers. NAVV Nina Alison Vitolo V. co founder Retail Used the software for: 1-2 years ### "equalshuman" February 4, 2025 5.0 Amazing. Pros Afterships customer service was amazing. Cons nothing at all. Review Source Response from AfterShip April 23, 2025 Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with AfterShip's customer service. Peter M. Owner Consumer Goods Used the software for: I used a free trial ### "Peter Muse help from \[sensitive content hidden\]" January 22, 2025 5.0 first time using so not alot of data to report Pros the customer service chat was very helpful Cons everything was ok. Most of the instructions were understandable Review Source AK Ataurrahman K. Executive Computer Software Used the software for: 6-12 months ### "Support is good App customizatiton is good" June 2, 2025 5.0 Pros Returns is good. App which i have installed and use it. Returns Page is good and also technical support is Excellent Review Source Response from AfterShip June 3, 2025 Thank you for your feedback! We're glad to hear that you find our app customization and technical support to be excellent, as well as our returns process. Your satisfaction is our priority! EB Elisabeth B. Executive Management Mental Health Care Used the software for: 6-12 months ### "Aftership Review " January 30, 2025 5.0 Pros it features are user friendly and very easy to use. Review Source Response from AfterShip June 23, 2025 Thank you for your positive feedback! We're thrilled to hear that you find our features user-friendly and easy to use. Your satisfaction is our priority, and we appreciate your support! RZ Rima Z. Ecommerce Manager Apparel & Fashion Used the software for: Less than 6 months ### "Would recommend this app to everyone!" September 6, 2024 5.0 I'm very pleased, impressive technical support! Pros I'm giving the Customer Support Team a 5-star rating! The app is easy to set up, and easy to use. But the Customer Support Team is the star of the app! You will always get connected to a real human whenever you have problems and they'll jump straight into it to make sure the problems are solved as quickly as possible, they'll literally go the extra mile for their customers. Well done AfterShip, I'm lucky to find your app. Cons I stumbled upon issues sometimes, but like I said in the Pros section, the issues will get resolved asap by the AfterShip Team. Review Source Response from AfterShip September 12, 2024 Thank you so much for your incredible feedback! We're thrilled to hear that you find our app easy to set up and use. Our Customer Support Team is dedicated to providing exceptional service, and it's wonderful to know that you appreciate their efforts. We understand that encountering issues can be frustrating, but we're glad to hear that our team was able to resolve them promptly for you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help, and we look forward to supporting you in the future! GL Genevieve L. Director Retail Used the software for: I used a free trial ### "Good customer support with Nitin" September 27, 2024 5.0 Pros Tracking number send to customer is so easy Cons Complicated for people who never used it before Review Source Response from AfterShip October 4, 2024 Thank you for your feedback! We're glad to hear that you found our customer support helpful and that the tracking process was easy for you. We appreciate your note about the complexity for new users and will work on making our system more intuitive. Your input is invaluable to us! KA Keri A. Marketing Consultant Program Development Used the software for: Less than 6 months ### "Amazing Customer Care" September 14, 2024 5.0 Very happy with AfterShip being a partner! Pros Great customer care! We are new to Aftership Tracking and had a few questions around building our notification emails. \[sensitive content hidden\] was super helpful and answered every question and gave us some tips for easy editing. Great partner for your store - highly recommend!! Cons No issues thus far. No issues thus far. Review Source MM Marama M. Owner Consumer Services Used the software for: I used a free trial ### "Onboarding of the App" September 9, 2024 5.0 Great, thank you. It Takes away the worries and concerns of returning products. Less work Pros Takes away the worries and concerns of returning products. Less work Cons Takes away the worries and concerns of returning products. Less work Review Source Response from AfterShip September 12, 2024 Thank you for your feedback! We're glad to hear that our app simplifies the product return process for you. If you have any other suggestions or experiences to share, we'd love to hear them! MF Malia F. Art Director Design Used the software for: Less than 6 months ### "Highly recommend" July 30, 2024 5.0 fantastic experience. This app helps so much. Pros Works seamlessly and chat support is extremely helpful!! They respond instantly and are able to really help. Cons nothing. So far I have not experienced any issues Review Source Similar Products Featured ## Related categories [Returns Management (RMS)](https://www.capterra.com/returns-management-software/)[Shipping](https://www.capterra.com/shipping-software/)[Shipment Tracking](https://www.capterra.com/shipment-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.