# Page 3 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AfterShip the right Shipment Tracking solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (468) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 3 - Reviews of AfterShip ## Showing most helpful reviews Showing 51-75 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VV Vesa V. Senior Product Manager Sporting Goods Used the software for: Less than 6 months ### "Aftership review" May 19, 2025 4.0 Quite good. Customer service has been helpful with our concerns about choosing the wrong plan at first. Pros Pricing is reasonable even for a small company. Developer documents are good. Last mile carriers to Finland are supported. Cons Unclear presentation of plans and pricing changes during the purchase process. Sales person in initial meeting was a bit rude. Review Source Response from AfterShip June 3, 2025 Thank you for your feedback! We're glad to hear you found our pricing reasonable and that our developer documentation and customer service met your needs. We apologize for any confusion regarding our plans and pricing, as well as for the experience you had with our sales representative. Your comments are valuable, and we will work on improving our communication and customer interactions. Please let us know if there's anything else we can assist you with! SK Sanny K. MANAGER Wholesale Used the software for: Less than 6 months ### "the suppor representive Khushi is very helpful and patient." April 30, 2025 5.0 the support Representive \[sensitive content hidden\] is very helpful and patient and help me solved my problems. But this app is not so friendly maybe because i am not so familiar with it. the chat conversion alwasy disappear when the page is leading to another one Pros the tracking function is very helpful. very easy for the buyer to track the order status with the tracking number or order number. Cons too much fee for each funciton. when i buy the order tracking function. my previous setting is not working. because my previous setting is using widget. and it needs the return function. for return function, you need to pay another cost. Review Source Response from AfterShip May 5, 2025 Thank you for your feedback! We're glad to hear that our support representative was able to help you with your issues and that you found the tracking function useful. We understand your concerns about the fees and the complexity of the app, and we'll take your comments into consideration to improve user experience. If you need further assistance, please don’t hesitate to reach out! Regards AfterShip PM Promise M. FOUNDER Wholesale Used the software for: 6-12 months ### "Aftership Is Best" January 27, 2025 5.0 The experience is so great that it always work out on my behalf to be served by a winning team and today \[sensitive content hidden\] assisted me with my concerns and wants and I was happy because she helped me before and she always give 100% customer service. I was excited to come across her again and she remembered me and she was willing and able to assist with a good measure. I truly appreciate your time today \[sensitive content hidden\] and thank you for making this a fun and exciting time when I visit for support. Hoping you get a higher position with aftership as a manager and many more to come for the year of 2025. I routing for you please keep up the good work. Pros What I like about after ship is that the staff there is always kind, courteous and respectful. Cons I like everything about aftership because people are always caring. Review Source Response from AfterShip June 23, 2025 Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Our staff strives to provide top-notch service, and it’s rewarding to know their efforts made a difference for you. We look forward to serving you again and hope to continue exceeding your expectations! KT Kai T. Marketing Assistant Consumer Electronics Used the software for: Less than 6 months ### "Great for returns" July 7, 2025 4.0 Pros Returns and return store credits are easy to issue and can help us retain the customers so they dont leave. Cons The tracking element is not very accurate, which prompted us to use other tracking tools instead of this one. Review Source Response from AfterShip July 21, 2025 Thank you for your feedback! We're glad to hear that you found our returns and store credit process easy and helpful for customer retention. We understand your concerns about the tracking accuracy and would like to set-up a call to cross check and verify if the issue is something we can help resolve. Your insights are valuable to us, and we appreciate your patience. aG amanda G. manager Consumer Goods Used the software for: Less than 6 months ### "very good service" April 1, 2025 5.0 Pros good customer service, everything clear and easy Cons nothing for now, I am learning everything in the platform Review Source Response from AfterShip April 23, 2025 Thank you for your positive feedback! We're thrilled to hear that you find our customer service helpful and the platform easy to navigate. If you have any questions as you continue to learn, don't hesitate to reach out. SM Sam M. Marketing Manager Retail Used the software for: 1-2 years ### "Excellent Experience-- Aftership is a Money Maker!" September 27, 2024 5.0 Excellent and my favorite app to play with and test features with to give my customers the best experience while making sure I am able to maximize sales and recover abandoned checkouts, which I wasnt able to do on Etsy before well at all. Pros Ease of Use - easy, intuitive user interface. Many features with professional appearance on back end inside Shopify manager and beautiful on website display customer-facing. Beats all other apps I've tried. Cons Nothing yet, I really havent had anything go wrong. Switched from [EtsyMarketingTool](https://www.capterra.com/p/156476/BestAutoRenew/) Awful unpredictable email send. Never automatically sent as programmed to. Hardly sent any email promos to customers and didnt let them know my shop was open again like it was suppose to. Never sent promo coupon code campaigns and I had a huge list of customers! Review Source Response from AfterShip October 4, 2024 Thank you for your wonderful review! We're thrilled to hear that Aftership has enhanced your experience and helped you maximize sales on Shopify. It's great to know that our features and user interface have made a positive impact. If you have any questions or need assistance, feel free to reach out. Happy selling! Best regards SR Sergio R. CEO Consumer Goods Used the software for: Less than 6 months ### "Complex to utilise" February 22, 2025 5.0 Overall it’s been an a good experience albeit a complex one. Pros Allows you to unify everything all in one platform - from email to inventory apps. Cons It can be quite complex to use and take advantage of all of its options and features. Review Source Response from AfterShip April 23, 2025 Thank you for your feedback! We’re glad to hear that you appreciate the ability to unify various functions on one platform, from email to inventory management. We understand that the complexity can be a challenge, and we're continuously working on improving the user experience to make it more intuitive. We appreciate your insights and hope to make your experience even better in the future! RM Ranjan M. Senior Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Exceptional Support and Seamless Tracking Experience" October 18, 2024 5.0 My overall experience with AfterShip has been fantastic. The platform is incredibly efficient at managing shipment tracking, and the support team truly enhances the experience by providing top-notch assistance whenever needed. Pros The customer service was outstanding! The support agent, Kanishk & Pooja, were not only knowledgeable but also went above and beyond to resolve my issues quickly. Their patience and dedication to ensuring I had a smooth experience really stood out. Excellent work!!! Cons Nothing to mention at this moment. So far so good! :) Alternatives considered [Passportal](https://www.capterra.com/p/187345/Passportal/) Reason for choosing AfterShip I chose AfterShip over alternative products because of its comprehensive carrier integration and real-time tracking capabilities, which simplify the process of monitoring shipments across multiple carriers. The platform's intuitive interface and powerful automation features made it stand out from the competition. Review Source MH Marine H. Creator Design Used the software for: I used a free trial ### "Thanks you, very usefull" April 1, 2025 5.0 Pros Fonctionne super bien merci beaucoup et ils sont compréhensif Cons Avoir la partie affiliation en france dès que ce sera possible Review Source Response from AfterShip April 23, 2025 Thank you for your feedback! We're glad to hear that our service works great for you and appreciate your suggestion. We’re always striving to improve and will take your input into consideration! ND Nick D. Manager Retail Used the software for: 6-12 months ### "Medium Plus, Seattle" September 7, 2024 5.0 We have been overall satisfied with the service, and have enjoyed seeing improvements roll out in the past few months to continue building the service. Nice work! Pros The service is very robust, and an effective solution for our business. It's great to see detailed tracking for each of our shipments, which really helps with our customer satisfaction as well. Cons We are intrigued about the Premium tier features for AfterShip, but our business is small and cannot afford to double the investment. Hopefully a mid-tier additional solution will be available in the future. Review Source Response from AfterShip September 12, 2024 Dear Medium Plus Team, Thank you for taking the time to share your thoughts on our service! We’re thrilled to hear that our robust tracking features are enhancing your customer satisfaction and providing value to your business. We understand your concerns regarding the Premium tier and appreciate your feedback on the potential for a mid-tier solution. Your input is invaluable as we constantly strive to improve and expand our offerings to better serve businesses of all sizes. We're glad to know you've noticed the recent improvements, and we’re committed to continuing this momentum. If you have any more suggestions or specific features you'd like to see in the future, please don’t hesitate to reach out. Thank you once again for your support, and we look forward to serving you in the coming months! RP Ru P. Group Digital Product Manager Retail Used the software for: 2+ years ### "Great Customer Support" October 18, 2024 5.0 Overall excellent experience with the app - seamless and integrates well Pros The excellent customer support and user friendly interface. Jai solved my issue promptly Cons App has a few bugs at times and certain products are not updated in real time Review Source EN Emi N. Owner Apparel & Fashion Used the software for: I used a free trial ### "Amazing Returns/Exchange Platform" October 16, 2024 5.0 The ease of using the software is absolutely amazing! Pros The ease of using the software is absolutely amazing! Cons I dont have anything to say as a con :)) Switched from [LoopUp](https://www.capterra.com/p/168543/LoopUp/) Did not like how difficult it was to use Loop Review Source FM Faiz M. MD Apparel & Fashion Used the software for: 6-12 months ### "Simple but effective software!" September 30, 2024 5.0 Overall very good for now... Amazing assistant was very helpful! Pros Simplicity, and service! Exceptional assistant was very helpful! Cons Cant use royal mail returns labels on essential plan Review Source BS Brad S. Founder Retail Used the software for: Less than 6 months ### "\[sensitive content hidden\] was awesome. So helpful. Walked me through the whole process" September 17, 2024 5.0 Great. Easy, happy i selected them over loop. Pros It's amazing to be able to get an actual person on the phone. \[sensitive content hidden\] was so helpful. He explained exactly what each section of the Admin does. I appreciate being able to do a Google Meet. The app was so easy to set up and frees up our customer service agents. I love that i can connect both of my stores to one admin. Cons I like it all. I wish some of the features were available in the Pro level. Alternatives considered [LoopUp](https://www.capterra.com/p/168543/LoopUp/) Reason for choosing AfterShip Two stores in one admin. This is super important Review Source SM Spyro M. Owner Internet Used the software for: I used a free trial ### "Great app and even better service!" September 18, 2024 5.0 Overall great experience and support. The app has a ton of functionality and I'm just scratching the surface. Pros Very flexible flows. Great support. \[sensitive content hidden\] was extremely helpful and hopped on a zoom call to walk me through how to achieve my desired flow. Did not expect that kind of service while I was on a trial! Cons There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost. Not crazy about the time delay for email changes & updates, but it doesn't take too long to review. Review Source aU aman U. marketing Apparel & Fashion Used the software for: 2+ years ### "GR Aftership" September 30, 2024 5.0 Pros easy to use and very good customer service Cons easy to use and very good customer service Review Source BL Brad L. CEO Computer & Network Security Used the software for: Less than 6 months ### "Hooking Up the API ... Checking It Out " September 11, 2024 5.0 Pros Was able to get a real human for help setting up the API. So far, everything looks great. Cons nothing so far ... we are exploring the application Review Source Response from AfterShip September 12, 2024 Thank you for your positive feedback! We're glad to hear that our support team was helpful and that you're enjoying the application. If you have any questions while exploring, feel free to reach out! OC Oleksandr C. овнер Consumer Goods Used the software for: Less than 6 months ### "product reactivation" October 5, 2024 5.0 Pros very fast support. my question was solved within a few minutes Cons I am happy with everything. I can't say anything bad. Review Source lS laurenne S. operations manager Apparel & Fashion Used the software for: 1-2 years ### "makes returns easy" September 11, 2024 5.0 Pros makes creating returns a much easier process Review Source RB Roman B. Entrepreneur Marketing and Advertising Used the software for: Less than 6 months ### "Very fast and useful help via Google Meet" September 21, 2024 5.0 At first I did everything on my own and it was clear. But when difficult moments arose, I contacted the support and they immediately helped me via video link. Pros I like the convenient Smart Cart AfterShip Cons Nothing. Everything is very good. I have no complaints Review Source DS Dan S. COO Medical Devices Used the software for: I used a free trial ### "Pretty good" July 26, 2024 4.0 Very good so far. We were having a lot of trouble with tracking packages on multiple websites and losing track of them. It was also a pain that FedEx and UPS log you out automatically after several minutes so it leads to a lot of wasted time in the day. Aftership doesn't have those issues and it's pretty smooth, except for the mobile app integration and that it's a paid service. Pros Easy to see all shipments in one place and it doesn't log me out automatically after a few minutes. Cons Mobile app doesn't sync. I also wish I could link our FedEx/UPS account and new shipments are automatically added to aftership, or that we can ship directly from aftership through these services. Reason for choosing AfterShip Haven't yet, still on the free trial and we may look at other options. Review Source YP Yuliya P. menedger Design Used the software for: I used a free trial ### "\[sensitive content hidden\] the best!!!" July 25, 2024 5.0 Pros \[sensitive content hidden\] has been so kind to me. He spent so much time on me. He is very patient and kind. There is no such support on any platform. Cons I was surprised how the customer support works well. There are no disadvantages Review Source JH Joshua H. Office Manager Retail Used the software for: 1-2 years ### "Needed help setting routing rules" July 19, 2024 5.0 Pros Easy to get help when needed. When I reach out I always get the help that I need! Review Source nM naser M. Founder Aviation & Aerospace Used the software for: 1-2 years ### "Advanced tracking App for scaling" July 6, 2024 5.0 Better than parcel panel too much , way way much . Pros Customized pages , and very helpful customer service Cons Totaaaallyyy nothing , thanks for the team for supporting Review Source Response from AfterShip July 12, 2024 We are thrilled to hear that you find our Tracking app advanced and helpful for scaling. Thank you for your kind words about our customized pages and customer service. We appreciate your feedback and support! PM Punit M. General Manager Retail Used the software for: 2+ years ### "The Best in its Class" March 20, 2024 5.0 Overall it has been a wonderful 3 year journey with Aftership. We have grown along with them and can't imagine running out day to day operations without Aftership. Pros We loved the status updates and the ability to track multiple providers in real time. All the major logistics providers can be tracked with Aftership. Cons The pricing could be a little competitive. We would love to send text message notifications to our customers but the additional costs are stopping us. Review Source Response from AfterShip June 5, 2024 Thank you for your review! We're thrilled to hear that you find Aftership to be the best in its class. Our status updates and real-time tracking feature are designed to provide you with a seamless experience across multiple logistics providers. We appreciate your feedback regarding pricing and text message notifications. We constantly strive to offer competitive pricing and explore options to enhance our services. We're grateful for your 3-year journey with us and look forward to continuing to support your day-to-day operations. 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