# Page 4 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is AfterShip the right Shipment Tracking solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (468) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 4 - Reviews of AfterShip ## Showing most helpful reviews Showing 76-100 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Darien H. President / CEO Wholesale Used the software for: 2+ years ### "A very resourceful, top 10 shopify app that I've used and must vouch for after now years of ecom." March 24, 2023 5.0 Pros Probably the features but without \[sensitive content hidden\], the UI, and the team, It would be just an amazing IDEA \[sensitive content hidden\] helps. He cares. Cons None really, I think just that , I didn't find it before crap tidio. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Very slow, cheap, arrogant, and wanted to always charge me for nothing. Cheap \[sensitive content hidden\],stingy, never cared, lost me so much, thank god for this app, I LOVE it. I mean just give it a try. .. you'll see Review Source DB Davide B. Manager Newspapers Used the software for: 2+ years ### "Excellent app: a must have!" September 16, 2022 5.0 I've been using this app almost daily to track inbound and outbound shipments with ease and without too much thinking, and it never failed on me. Easily one of the best apps I have on my devices! Pros This app is wonderful because it's dead simple to use, unobtrusive, and very useful all at the same time. You don't need much to start tracking your inbound/outbound packages (it's as easy as it gets!) and you'll always be up to date with push notifications without having to manually open the app to check. Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this! Cons Nothing, really. It does its job wonderfully and without hiccups, which if present are usually due to the express courier own tracking system (which AfterShip "reads" to give you the necessary information). Review Source Rajkishore M. Founder & CEO Logistics and Supply Chain Used the software for: 2+ years ### "A clear way of tracking orders by Aftership" July 18, 2022 5.0 According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free. Pros This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most. Cons Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool. Review Source CH Christopher H. CEO Consumer Goods Used the software for: 2+ years ### "Australia's First Perfumer®" April 10, 2023 5.0 Excellence all round including the after sales team who immediately fix any problem. Highly recommended. Pros Brilliant multi-purpose tracking and delivery services with efficient customer service and helpful friendly staff Cons They are continously improving their already superior product to work even better Reason for choosing AfterShip It scored 10/10 on for all the important metrics including technology integration and after sales support Review Source Dave S. Owner Music Used the software for: 2+ years ### "Great product and amazing customer service" June 6, 2024 5.0 Wonderful experience using AfterShip. Great value for the money and easy to use API / Webhook. Pros Customer support was amazing! Aftership employee, \[sensitive content hidden\], set up a conference call and walked me through solving my issue step by step in real time. I never receive this level of support from other companies. Super friendly and personal experience. Cons Sometimes tracking don't update or break. Also there are a few foreign postal carriers that my users would like to use and AfterShip hasn't implemented them. Review Source Response from AfterShip June 26, 2024 Thank you for sharing your experience! We're thrilled to hear that you found our product great and our customer service amazing. We appreciate your feedback on the tracking updates and foreign postal carriers. We're constantly working on improvements and hope to address these issues in the future. It's wonderful to hear that you had a great value for your money and found our API/Webhook easy to use. Thank you for choosing AfterShip! VR Verified Reviewer Business Owner Furniture Used the software for: 1-2 years ### "Recommended App for tracking shipment" February 22, 2023 5.0 It is a very good app that I recommend. My experience with the platform to date has been good. They handle their business well on a scale of 1-10 I’d say a 9. Pros Aftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues Cons My major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it Reason for choosing AfterShip I can’t really remember the previous products I used because once I started with aftership I totally forgot about the rest, aftership allows you do stuff that most don’t on a free version for instance being able to custom Your tracking page to match your entire website rather than standing out like a sore thumb Review Source CT Christine T. Sales Director Computer Software Used the software for: 1-2 years ### "Incredible Customer Service + Product" August 25, 2023 5.0 I recently had an amazing experience with \[sensitive content hidden\] from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also \[sensitive content hidden\] exceptional service. They've secured my trust and loyalty. Kudos to \[sensitive content hidden\] and AfterShip for raising the bar for customer support.\[sensitive content hidden\] , thank you for your outstanding assistance – this experience truly sets AfterShip apart! Pros AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers. Cons While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users. Review Source SR SANJAY R. STORE HANDLER Consumer Services Used the software for: I used a free trial ### "An error of the upload the CSV file" July 3, 2024 5.0 OVER ALL IT WAS GOOD EXPERIENCED WITH THE \[sensitive content hidden\] PROBLM SOLVING PERSON. Pros It was nice experienced to have the problem solving person \[sensitive content hidden\] have helped me such nicely and easy to understand i would highly recommended to have this amazing experienced to grow your store with an amazing service of After ship and this kind person \[sensitive content hidden\]. I appreciates lot. thanks. Cons Of course rivews to import for my store Review Source AM Ashley M. Digital Marketing Director Retail Used the software for: 2+ years ### "Great Customer Service" June 25, 2024 5.0 Pros Ease of use and accessible support. We've been able to train other team members to use it, and the team likes the product. Cons I don't have anything I don't like about Aftership. Our team has used it for years and it works well. Review Source MR Mike R. Director Retail Used the software for: Less than 6 months ### "Easy to use and great Customer Service" March 5, 2024 5.0 Excellent experience which can not be said about most apps I have attempted to integrate into my stores. Pros Simple to set up! Having a free trial period is also important when using something that is new to me. I have been impressed with the ease of use in setting this up on 2 Shopify Stores. I can manage these connections from one dashboard which is fantastic. The support has been excellent - \[sensitive content hidden\] have both been excellent in helping me to get the most from this app. Cons At this stage, I do not have any cons to report on the app. Reason for choosing AfterShip I did actually install this app but attempted to get support with the installation. I made 4 requests for support, none of which received a response. Switched from [Judge.me](https://www.capterra.com/p/215990/Judge-me/) I had feedback from a Customer that they attempted to leave feedback but the process did not work, Review Source Response from AfterShip March 11, 2024 We're thrilled that you're finding AfterShip easy to use and that our customer service has been able to assist you effectively. We are proud to offer a free trial period and a simple set-up process to ensure our users can start benefiting from our product as soon as possible. It's fantastic to hear that you're finding our dashboard helpful for managing multiple Shopify Stores. We're also delighted to hear that our support team has been excellent. We're glad that you chose AfterShip and are having an excellent experience with us. Thank you again for your support and for sharing your experiences with us and the community. UU Ursula U. Returns Specialist. Apparel & Fashion Used the software for: Less than 6 months ### "Support Team." June 26, 2024 5.0 Pros I really like the support I receive from the support team, super helpful. Cons There is nothing as of now, if anything comes I will reach out to the support team. Review Source Response from AfterShip July 12, 2024 Thank you for your positive feedback! We're delighted to hear that you find our support team super helpful. Should you encounter any issues in the future, please don't hesitate to reach out to us. We're here to assist! JD Jeff D. CMO Luxury Goods & Jewelry Used the software for: 2+ years ### "We love Aftership!" March 8, 2024 5.0 Amazing platform and very pleasant support experience. Pros Easy to use with everything you could want or need Cons ...I will let you know if we find something Review Source Response from AfterShip March 12, 2024 Thank you for sharing your positive feedback about Aftership! It's great to hear that you find it easy to use and that it meets all your needs. The fact that you had a pleasant support experience and find it to be an amazing platform further adds to its benefits. If you come across any cons in the future, please don't hesitate to let us know. We appreciate your feedback! SV Sylvia V. VP Retail Used the software for: Less than 6 months ### "Amazing Product and Customer Service" August 29, 2022 5.0 My overall experience has been great! I am used to spending too much time being passed from department to department for other things and it has been refreshing that all my chats so far have been resolved in 10-15 max. Pros I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful. Cons I feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan. Reason for choosing AfterShip I found the other products more confusing to figure out, and more pricey. While I would ideally like to have a real time shipping option on my site to give customers a definite shipping rate, as a small business, it is quite expensive and also being a Canadian retailer that does business equally between US and Canada, I have found a lot of the products are limited to only one ship from address. My situation is complicated in that I use a shipping broker where I drop products off and they truck to the US border so if I were to use the real time shipping, I was not able to switch between Canadian address for Canadian customers and US address for US customers. So for me I am using the tracking services and that is awesome. Review Source EC Ellen C. Owner Retail Used the software for: Less than 6 months ### "Best software for people who don't know how to use them. " January 29, 2024 5.0 Excellent Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention \[sensitive content hidden\], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team! Pros Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention \[sensitive content hidden\], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team! Cons none. This is fairly new to my company. Haven't experience any flaws Alternatives considered [Campaign Automator](https://www.capterra.com/p/228308/Campaign-Automator/) Switched from [Privy](https://www.capterra.com/p/146537/List-growth-tools/) it was technically challenging. I always give up Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Already great, but still can become better :-)" June 15, 2023 5.0 Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later. Pros Integration with more than thousand carriers. Cons Bit complex setup and integration with Magento2. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing AfterShip Aftership offers all functions I need for much less money. Review Source NT Natalie T. Owner & Founder Apparel & Fashion Used the software for: 2+ years ### "Aftership is a MUST HAVE APP!!! NO DOUBT!! :)" June 5, 2023 5.0 Pros \[sensitive content hidden\] was so awesome! I wish there were more people like him on this earth! They really do care about your business success. I have used the platform since 2020 and it has always been my saving grace! I just got an order after I sent my 1st email to my email contact customer list of which I have accumulated through Automizely Marketing and Email, Pop ups!! They are amazing!!! I want to give a HUGE SHOUT OUT TO \[sensitive content hidden\], he is the best!!!! Thank you so very much!!! I appreciate \[sensitive content hidden\] and his top notch customer service!!! Cons I have nothing bad to say about AfterShip :) Review Source SD Sarah D. CEO Retail Used the software for: 6-12 months ### "Improve your customer service. " September 15, 2023 5.0 I'd rather use aftership services and improve order tracking experience on my store than have to worry about manually updating each orders status. Pros Reduced the stress of tracking customer orders while providing updates every step of the way. Easy integration with shopify store. Really has helped reduce "where is my order" emails. Cons Sometimes takes days if not weeks to update status of package tracking. Estimated delivery isn't standard on basic subscriptions. Review Source DG Debbie G. Owner Consumer Goods Used the software for: I used a free trial ### "Seamless Syncing and Exceptional Customer Service!" August 27, 2023 5.0 One of the standout features of AfterShip is their amazing customer service. Whenever I have had any questions or needed assistance, their support team has been prompt, helpful, and extremely professional. It's clear that they genuinely care about their customers and are dedicated to providing the best service possible.Not only has AfterShip made it easier to manage my TikTok shop, but it has also helped me provide a better shopping experience for my customers. I can easily track shipments, update product listings, and manage orders all in one place.I highly recommend AfterShip to any business owner looking to streamline their operations and improve their online presence. It has been a fantastic addition to my business toolkit, and I couldn't be happier with the results. Pros As the owner of Twisted Hurricane LLC, I am using AfterShip to sync my products to my TikTok shop, and I must say, it has been a game-changer! The platform is incredibly user-friendly and has streamlined the entire process, making it much more efficient and hassle-free. Cons While I have had a largely positive experience with AfterShip, one area that could be improved is the integration with print-on-demand services. Specifically, I would like to see connectors for Printful and Printify. As someone who uses print-on-demand services, having a seamless integration with these platforms would greatly streamline my operations and make it easier to manage my business. Currently, the lack of direct integration means I have to spend extra time and effort to manually manage certain aspects of my orders, which is not ideal. Adding this feature would make AfterShip even more comprehensive and useful for businesses like mine. Review Source TW Tricia W. CEO Consumer Goods Used the software for: Less than 6 months ### "I'm loving AfterShip" April 12, 2024 5.0 It's phenomenal and does exactly what we need it to do! Pros What a great, inexpensive way to track packages for our business! Cons If you're not tech savvy, it can be confusing to setup, but their tech support is wonderful at helping you via video call! Switched from [Industry Software](https://www.capterra.com/p/10002406/Industry-Software/) We're reevaluating the software we're using and auditing its usefulness. Review Source Response from AfterShip April 22, 2024 Thank you so much for taking the time to leave a review about AfterShip. We greatly appreciate your feedback and are thrilled to hear that you love our product. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help you. Thank you once again for your kind words and for choosing AfterShip. Regards, Team AfterShip IJA Ivy Jane A. Owner Retail Used the software for: Less than 6 months ### "Worth A Try" September 14, 2023 5.0 It was a good experience despite my sync issues. Pros What I like about its easy to setup, the dashboard is easy to understand. Cons I was having difficulty with the order sync and wondered why it did not work so well with the orders from Tikok. But I purchased the essentials plan and just not sure where I went wrong. Or should I have just purchased the PRO plan since I don't have enough orders yet. My orders were cancelling because of those issues and I was getting really frustrated. Reason for choosing AfterShip Because it was recommended by Tiktok Review Source KS Kandace S. Director of Merchandise & Ecommerce Hospitality Used the software for: 2+ years ### "Easy Returns app" July 7, 2023 5.0 Great customer experience with \[sensitive content hidden\] . We had an issue locating automation within the app. She jumped on a call with me and worked through the issue. I was able to fix the problem in less than five minutes. I was saved so much time. Pros AfterShip is an easy platform to use within Shopify. Customers can submit their returns via the app and easily communicate with our team. Cons The only issue is having to log in every time there is an RA email. It would be great if it automatically logged you in when you click the RA link. Review Source CJ Connor J. Owner Retail Used the software for: 2+ years ### "Many amazing features - frustrating pricing changes" September 13, 2022 4.0 The app worked as it was supposed to, but the pricing changes were frustrating and caused me to leave. Pros I loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes. Cons Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing AfterShip A better-branded tracking page and more frequent customer tracking notification emails Review Source SH Sophia H. Marketing and Sales Apparel & Fashion Used the software for: 6-12 months ### "\[sensitive content hidden\] was very well versed" November 6, 2023 5.0 Pros Thank you very much the team for your help with all our questions. \[sensitive content hidden\] was very prompt and personal in his replies to my many questions to and fro. Initiated a call and shared his screen to guide me on my specific requirements. Hope the app will live up to this level of service, post-payment! :) Update 6 Nov: \[sensitive content hidden\] just assisted today and he is very well-versed in the app. Thank you! Cons 1\. For the newsletter, there's no option to preview an existing block. Eg. i have 5 sections of images. The panel interface will only look like this Image > Divider > Image > Divider > Text. There's no way i can see maybe the image uploaded name or like a small little preview icon. 2. There's also no way to duplicate an existing block. so for example i have an image block linking to a specific page on my website. For my next image block i want to have the exact same settings as the first image block but want to change image only. I have to add a brand new image block and set everything again AND type in my specific webpage again. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) The interface and that i don't have to log in to another website to do EDMs, i can just create it from shopify itself. Review Source HN Huy N. IT Director Wholesale Used the software for: 2+ years ### "Great support from Aftership" July 12, 2023 5.0 Great Pros My most recent experience with Support Chat at Aftership was awesome. \[sensitive content hidden\] took time to ensure that the information regarding the compatibility of the new version 1.17.0 to Wordpress 6.2.2 is conveyed accurately. With this information, we went ahead to update the new version as tester with a surely guarantied support in case of issues. Really appreciated! Cons Not yet seen after using it for over 2 years Reason for choosing AfterShip For easy integration with API Review Source CK Christi K. Web Graphic designer Retail Used the software for: I used a free trial ### "Great customer support by Nitin" July 6, 2024 5.0 Pros I really like all the tracking features and the ability to add other marketing info at the bottom of the tracking email templates. Nitin did a great job with the demo today! Very helpful! Cons 1\. I would like a clickable phone number added to the Email templates. 2. I would like the ability to send an email the DAY BEFORE a delivery because we have very expensive packages arriving on people's doorsteps and the OUT FOR DELIVERY email is too late for them to arrange for someone to be there for the delivery. Review Source Response from AfterShip July 12, 2024 Thank you for your valuable feedback! We appreciate your positive comments on the tracking features and additional marketing options in our email templates. Your insights help us improve our services to better meet your needs. Thank you for sharing your thoughts! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.