# Page 8 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is AfterShip the right Shipment Tracking solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (468) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 8 - Reviews of AfterShip ## Showing most helpful reviews Showing 176-200 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Shopify Developer Internet Used the software for: I used a free trial ### "Great Support!" May 27, 2023 5.0 It was great. They took care of the problem Pros The support person was great. The person helping me was great. Cons I didn't like that the app had a bug in which the dropdown didn't work properly. I felt that better testing would have uncovered the problem before it was released to the public. But things like this happen in the web dev industry, Review Source DR Dallen R. CFO Consumer Goods Used the software for: 1-2 years ### "Love their product/service!" June 7, 2023 5.0 A+ - love working with these guys/gals. Pros We use their pop-up for new customer discounts and have had a great experience working with their service team, to get it setup just as we need it! Cons N/A - we've had no issues with them. They're responsive on chat and very friendly to work with. Review Source CL Colleen L. Director Consumer Goods Used the software for: 1-2 years ### "Easy to implement and great support" April 18, 2023 5.0 Pros It's very easy to implement with our ecommerce website and our ERP system. Support is very responsive and helpful Cons Nothing we don't really like so far. Good experience Review Source TM Tina M. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Aftership Assistance" October 23, 2023 5.0 Pros Aftership Assistance it was great learning about the platform with \[sensitive content hidden\]. She answer all my question and explain everything well until I understand it to the fullest of my knowledge. Cons I think you guys should improving communicate with clients faster because not everyone have the time to wait so long before a question get answer. Also maybe add a number where people can communicate via the phone very fast. Review Source BL Ben L. COO Research Used the software for: 6-12 months ### "AfterShip is a great tool for tracking!" June 2, 2022 5.0 Pros As far as pros, AfterShip is a super fast and easy tool to track my packages! I have been using them for about a year now and do not have any complaints! Cons No complaints here. I really enjoy everything that this software has to offer! Review Source JP Josh P. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "AfterShip Is By Far The Best Tracking App Out There" April 24, 2023 5.0 I've been using AfterShip on this specific store for months now and I absolutely love it. It helps me make sure all my shipments are on track as well alerting my customers once their order has arrived. Overall the app is great and the support team as just as fantastic, especially with \[sensitive content hidden\] helping me out with every concern I've had. He's helpful, kind and very quick. Pros The support on AfterShip is absolutely amazing, with \[sensitive content hidden\] being a huge help. Review Source CE Caglar E. Data analyst Logistics and Supply Chain Used the software for: 2+ years ### "Very efficient app and great support in time" April 10, 2023 5.0 Pros Aftership is a great tool to fetch all data Cons Aftership is a great tool to fetch all data Review Source CR Carlos R. Systems Admin Cosmetics Used the software for: I used a free trial ### "Great customer support" May 10, 2024 5.0 Pros Kind, attentive and ready to answer any of our questions and doubts. Cons We are still exploring the application. I have missed a bit more detailed help section. Review Source Response from AfterShip June 5, 2024 Thank you so much for your review! We're thrilled to hear that you've had a positive experience with our customer support team. We are happy, you found customer service as kind, attentive, and knowledgeable to provide the best assistance possible. We understand that exploring a new application can be overwhelming, and we apologize if our help section fell short of your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve and provide more detailed assistance to our users. If you have any further questions or need any more help, please don't hesitate to reach out to us. DG Dawn G. Owner Retail Used the software for: 6-12 months ### "Customer Service" April 11, 2023 5.0 excellent! Pros After Ship has always given me excellent customer service. Whenever I need support for my business someone is always there to help me out. Cons Aftership changed the format when creating emails. Please allow users to change the spacing when they are creating an email. Review Source Nathan T. Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Track your parcel is easy" May 29, 2021 5.0 Pros With AfterShip, we can track our package easily and deploy a system of tracking on our website. Cons It's a bit complicated to add this software on an existent website. Review Source DA Dhruv A. Ecommerce Manager Retail Used the software for: 1-2 years ### "Help with Changing Email Address" August 23, 2023 5.0 Pros Quick assistance, agent helped get on a quick call and screen share to resolve my issue. Cons Simple to use, user friendly . Review Source PK Peeyoosh K. CEO Retail Used the software for: 1-2 years ### "Great Service & Support" April 4, 2023 5.0 Pros Support is great. Always available on chat to help and resolve the issues instantly. Review Source PS Parth S. BDM Automotive Used the software for: Less than 6 months ### "Overall Experience is awsome." July 2, 2023 5.0 Pros I like the functionality of this application. It is easy to use. Online customer support is fantastic. Cons None till now. Using this application too smoothly. Review Source mS monica S. Marketing Director Apparel & Fashion Used the software for: 6-12 months ### "Higly recommend!" June 12, 2023 5.0 Pros The shipping tracking feature is very useful for our customers. Cons I couldn't get access to change the ownership by email, but only could do it with the help with customer service, it takes time, i think, maybe it can be better doing it myself, but it's out of the privacy and security of the account and store manager, so, I can deal it. Review Source RT Robert T. E-Commerce Automotive Used the software for: 2+ years ### "Excellent Customer Service" March 26, 2024 5.0 Pros I was very satisfied (and have been) with AfterShip's customer service team. They always provide a solution in a quick, timely, and courteous manner. Kudos! Cons No complaints! Everything I requested for needs is fulfilled by AfterShip. Review Source Response from AfterShip April 10, 2024 Thank you for your wonderful review! We are delighted to hear that you are highly satisfied with our customer service team. Providing efficient and courteous solutions is our top priority. We truly appreciate your kind words and rest assured, we will continue fulfilling all your needs. Thank you for choosing AfterShip! Regards Team AfterShip AA Abdelrahman A. Head of Product Growth Financial Services Used the software for: I used a free trial ### "Getting Started Experience " May 17, 2024 5.0 Pros It was easy to figure out how the product works, and it's packed with features. You quickly realize that it checks everything you need. Also, I needed support on some of points and they were super responsive , even jumped with me on a google Meet call to guide me while I am still on Trial Cons Nothing for now , still testing the product Review Source Response from AfterShip June 5, 2024 Thank you for your valuable feedback on our product! We're glad to hear that you found it easy to use and packed with useful features. Our team always love to provide support and assistance whenever you need it, even during the trial period. We appreciate your business and we look forward to continue exceeding your expectations as you continue testing our product. If you have any further questions or need any assistance, please don't hesitate to reach out to us. JL Jack L. E-Commerce Manager Computer Games Used the software for: I used a free trial ### "This is a very user-friendly app" March 6, 2024 5.0 Pros The UIUX is very user friendly. Easy to set up Cons Still in the process of checking the app. Review Source Response from AfterShip March 11, 2024 We're thrilled to hear that you find our app user-friendly and easy to set up! Your feedback is invaluable to us as we strive to provide the best possible experience for our users. As you continue to explore the app, please don't hesitate to reach out if you have any questions, concerns, or further feedback. We're here to help. Thank you for choosing our app and taking the time to leave a review. jC javier C. director Retail Used the software for: Less than 6 months ### "perfect support and perfect app" May 17, 2024 5.0 Pros easy to use, useful features, excellent support from \[sensitive content hidden\] Cons all good, usual issues you will find in an app Switched from [ShippyPro](https://www.capterra.com/p/164065/ShippyPro/) shippy pro was horrible, no support, difficult to use Review Source Response from AfterShip June 5, 2024 Thank you for your review and feedback! We are glad to hear that you find our app easy to use and the features useful. We take pride in providing excellent support and we're glad to have exceeded your expectations. If you ever encounter any issues, rest assured that we're here to assist you promptly via live chat or email. AH Alejandro H. cco Mining & Metals Used the software for: 1-2 years ### " \[sensitive content hidden\] Support" September 27, 2023 4.0 Pros services, and tracking, and all the information that we can share wuith cutomers. Cons some times is not easy find the information Review Source hG hakan G. Executive Online Media Used the software for: 1-2 years ### "Fast support team ever" March 9, 2023 4.0 Good Pros Our customers love it more than we are :) We are happy with aftership when its working Cons The connection problem that we faced is a big drama and I wish to see an easy solution Review Source AX Anooj X. Proprietor Internet Used the software for: Less than 6 months ### "Great app & Great Customer Support" March 29, 2023 5.0 Pros Great App: I tried many apps before and finally find this. Compared to other apps the price is low and the features are the best.Great Support: Provide the instant and best support by Ms \[sensitive content hidden\]Thank you Cons I used this app for one week and Couldn't find any cons till now. Review Source JM Julian M. owner Business Supplies and Equipment Used the software for: Less than 6 months ### "Great service" March 19, 2024 5.0 Pros I have to say, I'm blown away by the quality of customer service provided by this app. They have a relaxed, cheerful tone while still being professional and knowledgeable. They make you feel almost like you're part of the team!Best app and great service and support always. Can always recommend this app! Cons There is nothing as such they are very attentive to user issues and user friendly Review Source Response from AfterShip March 19, 2024 Thank you for your review! We're thrilled to hear that you had a great experience with our app's customer service. Our team strives to provide a relaxed and cheerful tone while maintaining professionalism and knowledge. We appreciate your kind words and recommendation. Please let us know if there's anything else we can assist you with! JG Josiane G. director Retail Used the software for: Less than 6 months ### "Great support" May 17, 2024 5.0 Pros Fast help and good service and product.... Cons There is nothing I don't like it...everything is ok Review Source Response from AfterShip June 5, 2024 Thank you for your feedback! We're glad to hear that you had a positive experience with our support team and enjoyed our fast help and good service. We're glad that you found everything to be okay and there is nothing you don't like. We appreciate your support and hope to assist you again in the future. Please feel free to contact us for further help. WP Wilhelm P. COO Food & Beverages Used the software for: Less than 6 months ### "Great review by \[sensitive content hidden\] " April 25, 2023 5.0 Good. Pros Very good integration and help by \[sensitive content hidden\] . Cons Hard to understand without support, but \[sensitive content hidden\] helped me. Reason for choosing AfterShip Dont know Review Source KR Krish R. Administrator Information Technology and Services Used the software for: 1-2 years ### "Very responsive customer service" March 18, 2022 4.0 Pros Wide range of Carriers could be tracked. Cons 1\. It does not show the Estimated Delivery Date from International logistics 2. Any issue reported to be fixed, no ETA is provided, although development work going on. 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