# Page 9 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is AfterShip the right Shipment Tracking solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (468) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Page 9 - Reviews of AfterShip ## Showing most helpful reviews Showing 201-225 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM HAZ M. CEO Retail Used the software for: Less than 6 months ### "GREAT SERVICE " April 15, 2024 5.0 Pros GREAT SERVICE, AND I RECOMMEND THE SERVICE Cons GREAT SERVICE, AND I RECOMMEND THE SERVICE Review Source Response from AfterShip April 22, 2024 Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with our service. Providing exceptional customer service is our top priority, and we're glad that we were able to meet your expectations. Your recommendation means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon! Regards Team AfterShip AH Andy H. Director Consumer Electronics Used the software for: 1-2 years ### "Great help" October 4, 2023 5.0 Pros Had an issue, a live screen share helped. Thank you \[sensitive content hidden\] :-) Cons Nothing really. Small issue which was resloved quickly Review Source AD Ali D. Director/Owner Apparel & Fashion Used the software for: 6-12 months ### "Great Help!" May 30, 2023 5.0 Pros I reached out to the team for assistance accessing a lost account in order to obtain the details of our flows/pop-up as well as customer emails, \[sensitive content hidden\] was quick to assist me and spent a good portion of his time understanding my issues. He even took time to create a google call so that way we spoke in detail to find a solution. Well done \[sensitive content hidden\] and the team, highly recommend. Cons No issues, really happy with the service and the application. Review Source MC Morgan C. Founder Apparel & Fashion Used the software for: I used a free trial ### "Great Support" April 25, 2023 5.0 Pros I am still in my free 7-day trial, but it seems like this app has a lot to offer! I am excited to learn more about all the features. I had trouble verifying my email, but \[sensitive content hidden\] from the Help Support team was super helpful and was able to get me up and running. Review Source MC Mary C. Management Graphic Design Used the software for: I used a free trial ### "Reviews and all around aftership features " May 15, 2023 5.0 Very great I'm very pleased with everything Pros Automatic emails product reviews helping setup your page Cons Haven't used all features yet can't wait Review Source BN Brandon N. Owner Retail Used the software for: I used a free trial ### "Demo introduction" May 26, 2023 5.0 Pros I love how easy the UI is to navigate. The representative walked me through all of the screens and overall it seems easy to navigate for the first time. Cons I have yet to have any complaints. I am still new to AfterShip so as of now, there are not any cons. Review Source FCC Francis Carlo C. Customer Service Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Excellent for tracking shipment" May 19, 2023 5.0 Pros Made everything easy for the support side of the business Cons regularly uploading the csv file on a daily basis Review Source KK Kristin K. Developer/Designer Apparel & Fashion Used the software for: I used a free trial ### "Great Support" April 21, 2023 5.0 So far its been great. Pros We were having issues connecting our store and the support team was very patient and stuck with us to get the store connected successfully. Cons Not many but just had too many steps to get the store fully connected to BigCommerce Review Source JC Jesse C. Team Sales Manager Retail Used the software for: Less than 6 months ### "Review" April 20, 2023 5.0 Pros Tracking and shipping information for cusotmers Cons All of the features seem to work great. Review Source sG suchita G. NA Marketing and Advertising Used the software for: 1-2 years ### "Customer Support" April 20, 2023 5.0 Very good Pros The Support team is very friendly & supportive. Cons Na. Review Source SM Sadie M. Customer supprt Civil Engineering Used the software for: 1-2 years ### "Super Helpful Support" April 3, 2023 5.0 Pros Very fast and helpful customer support. Able to walk me through my issue and help me fix it. Review Source AM Abhishek M. Developer Apparel & Fashion Used the software for: I used a free trial ### "Nice app but pricing feel little bit higher" September 4, 2023 4.0 Pros We are currently using their return feature and it seems easy to use and integrate Cons They should have plan for 50 order per month, because not all store have 100 returns per month Review Source EC Edward C. Online Channel Manager (Shopify) Health, Wellness and Fitness Used the software for: 6-12 months ### "Automizely Marketing for Shopify is Exceptional" March 11, 2023 5.0 Overall experience was exceptional. Pros Each feature of Automizely is easy to use and feature rich. And the customer support from \[sensitive content hidden\] was top notch. Couldn't ask for more. Cons There was nothing that I did not like. I have nothing to complain about or recommend at this stage. Reason for choosing AfterShip Due to the range of useful and practical marketing tools that Automizely provides, along with the great support from \[sensitive content hidden\]. Review Source BT Brett T. Member Consumer Goods Used the software for: 6-12 months ### "Simple app great support" April 15, 2023 5.0 Pros Super responsive support, simple setup and great interface. Cons none so far. Had some questions on setting up multiple shops and support sorted it out for me in minutes. Review Source RB Randy B. Owner Retail Used the software for: I used a free trial ### "\[sensitive content hidden\] was my customer service representative. He was great" July 20, 2023 5.0 So far, great Pros Customer Service is outstanding. I have dealt with \[sensitive content hidden\] and he was professional and knowledgeable about the product. Cons Nothing so far because today was my first day to use them. Review Source RL Roland L. Managing Director Wholesale Used the software for: 2+ years ### "Support by \[sensitive content hidden\]" March 29, 2023 4.0 Pros We don´t need AfterShip any more, so I wanted to deactivate our , but didn´t find the corresponding option. \[sensitive content hidden\] was so fast and professional - just perfect. Cons Our suppliers had to fill out the tracking codes manually which caused additional workload to them. Review Source AL Adam L. CEO Retail Used the software for: 1-2 years ### "Great customer service" March 25, 2023 5.0 Pros Easy to use and easy for customers. Good customer service. Quick and responsive. Review Source LS Lauren S. owner Apparel & Fashion Used the software for: I used a free trial ### "Product worked okay!" July 26, 2023 3.0 Pros Setup was a little difficult in the UI and I needed support to create a return label, however the customer service was helpful and \[sensitive content hidden\] was very helpful over a google hangout call. Cons The UI is complicated and not very intuitive Review Source Response from AfterShip September 27, 2023 Hello Lauren, Thank you for your feedback for the customer service. Please accept my sincere apology for the experience you had with UI while generating the returns labels. Your feedback has been registered regarding UI. You are our valued user, and we are committed to providing the best services at all times. Also, it seem one of our team member jumped over the call and help you with the label generation. Please feel free to reach out to us via live chat option available on your account or email us at support@aftership.com. Regards, Team AfterShip MK Maria K. founder Cosmetics Used the software for: Less than 6 months ### "Amazing user friendly app for all tracking needs" April 2, 2024 5.0 Pros easy to use, great support from the team Cons No cons found, very friendly for user. I reccomend to any shopify store owner.very good! Review Source Response from AfterShip April 10, 2024 Thank you for your amazing review! We're thrilled to hear that our app meets all your tracking needs and that it's user-friendly. Our team is dedicated to providing great support, so we're glad you had a positive experience with us. We appreciate your recommendation to other Shopify store owners. Thank you for your feedback and for choosing our app! Regards, Team AfterShip SS Shelley S. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Works Great!" June 15, 2023 5.0 Pros Easy to use, easy to get started. Support staff is helpfull and works with you to get issues resolved. Cons No issues so far. Everything is going well. Review Source AW Anita W. Director Apparel & Fashion Used the software for: 2+ years ### "Great Support" July 13, 2023 5.0 Pros The support was really good and they helped me solve my problem. Cons The price is a little bit too high, would like a pay per use model. Review Source MV Michelle V. Ecommerce Manager Retail Used the software for: I used a free trial ### "Aftership Demonstration" January 31, 2024 4.0 Very informative and knowledgable about products Pros Visual Presentation and walking through different option Cons Felt a bit rushed through demonstration and didn't have time to think Reason for choosing AfterShip Navigate through Shopify a bit easier through tracking orders and the website Review Source NL Nolah L. Fashion Entrepreneur Apparel & Fashion Used the software for: I used a free trial ### "Amazing" July 17, 2023 5.0 Pros Support was very helpful during the time I reached out to get something figured out Cons Nothing . Everything was great and I look forward to more success through them Review Source PG Parker G. CEO Retail Used the software for: I used a free trial ### "Black Light Apparel " June 8, 2023 5.0 Pros Ease of use and it's offerings. It's one of the most important apps in my store Cons Ease of use and it's offerings. It's one of the most important apps in my store Review Source TB Tom B. Ownerqqq Luxury Goods & Jewelry Used the software for: I used a free trial ### "engraving co" June 16, 2023 5.0 Pros The notifications they provide to customers, and easy to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.