# AfterShip Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AfterShip Software - reviews, pricing plans, popular comparisons to other Shipment Tracking products and more. Source: https://www.capterra.com/p/178663/AfterShip/ --- # AfterShip Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AfterShip ## What is AfterShip? AfterShip is an automated shipment tracking solution for eCommerce businesses to track their online shipments in one place 1300+ carriers worldwide such as UPS, USPS, DHL, FedEx, Blue Dart, China Post, Aramex, Australia Post, TNT, and more. Auto-import orders to AfterShip and receive tracking updates on a single intuitive dashboard. Resolve delivery delays faster with real-time tracking data from popular carriers worldwide. Schedule and send proactive email and SMS delivery notifications. ## What is AfterShip used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Shipping](https://www.capterra.com/shipping-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 473 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $11 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AfterShip?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.aftership.com&name=AfterShip) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AfterShip 4.9 (473) VS. [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting Price $11 Flat Rate, Per Month Starting Price $0.01 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (473) Ease Of Use 4.8 (13) Value For Money 4.7 (398) Value For Money 4.9 (12) Customer Service 4.9 (438) Customer Service 5.0 (12) ## AfterShip alternatives [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) Highest Rated [ParcelWILL](https://www.capterra.com/p/10009789/Parcel-Panel/) [5.0 (54)](https://www.capterra.com/p/10009789/Parcel-Panel/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009789/Parcel-Panel/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [View all alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) ## FAQs about AfterShip Overview ### What problems does AfterShip solve? AfterShip solves missing shipment visibility, manual order-status updates, and high customer-service volume by centralizing multi-carrier tracking, automated notifications, branded tracking pages, and returns workflows. Ecommerce teams, customer support agents, operations managers, and Shopify or WooCommerce store owners benefit most, especially when syncing orders automatically and reducing courier-related tracking gaps. Answer based on 372 reviews Overview ### Which roles and teams benefit most from AfterShip? AfterShip is most used by business owners, founders, and C-suite leaders overseeing ecommerce growth and customer experience. Operations, ecommerce, and project managers use it to streamline shipment tracking, delivery updates, and post-purchase workflows, while developers, administrators, and marketing teams support integrations, branded notifications, and retention-focused customer communication. Answer based on 472 reviews Overview ### What company size and industries is AfterShip built for? AfterShip is built for small online retailers, with 95% of reviewers from small businesses and Retail leading at 28%. It also serves Apparel & Fashion at 11% and Consumer Goods at 7%, with limited midsize and enterprise use. Its most common use case is shipment tracking, reported by 57% of reviewers. Answer based on 473 reviews Features and Usability ### What are the key features of AfterShip? AfterShip includes core shipment tracking tools like real-time delivery updates, branded tracking pages, email and SMS notifications, and multi-carrier tracking. Differentiating features include API and webhook integrations, Shopify and website integration, CSV import/export, and returns management with shipping labels, covering both customer visibility and back-office order workflows. Answer based on 294 reviews Pricing ### How much does it cost and what fees or limitations are included? AfterShip starts with a free plan for 50 shipments per month, plus a free trial. Paid plans include Essentials at $11/month for 100 shipments with $0.08 extra shipments, and Premium at 70/month for 500 with $0.12 extra. Reviewers like the affordable entry point, but some cite confusing pricing, expensive premium tiers, and SMS costs. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does AfterShip integrate with? AfterShip integrates with Shopify, WooCommerce, ShipStation, Wix, Ecwid, ShipBob, Adobe Commerce, and TikTok. It connects mainly to ecommerce, shipping, and marketplace systems, and supports 16 third-party tools overall, with additional catalog integrations including BigCommerce, NetSuite, Salesforce Platform, Klaviyo, and Squarespace. Answer based on 68 reviews Getting Started and Support ### What training and onboarding options does AfterShip offer? AfterShip provides live online sessions, documentation, and videos for team training. Live online sessions can support guided setup and Q&A, documentation offers written reference material for ongoing use, and videos provide self-paced walkthroughs of key features and processes. Answer based on 2 reviews Getting Started and Support ### What customer support options does AfterShip offer, and how do users rate the experience? AfterShip offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as fast, helpful, and easy to reach, with quick issue resolution and real human assistance. Some report setup can be confusing and wish documentation, error logs, and guidance were clearer. Answer based on 294 reviews Ease of use ### Is AfterShip easy to use for new teams? AfterShip feels easy to use for many teams once setup is complete, but first-time users can face a learning curve. Small ecommerce businesses like the automation, tracking tools, and centralized dashboard, while some non-technical users find the interface, navigation, translations, and plan structure harder to understand at first. Answer based on 71 reviews ## Who uses AfterShip? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 246 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 246 reviews Administrative 26% Administrative 26% Entrepreneurs/ Owners 13% Marketing 12% IT & Software Development 12% Others 38% Top industries Based on 246 reviews Retail 47% Consumer Goods 19% Apparel & Fashion 18% Sporting Goods 8% Other 8% ## Features AI summary Based on 1,433 Shipment Tracking reviews Capterra reviewers point to these as the top features buyers look for in shipment tracking software: - **Label Printing** (**59%** of reviewers rated this feature as critical) - **Shipping Labels** (**62%**) - **Delivery Tracking** (**55%**) AfterShip supports all three of the features reviewers rank highest: **Label Printing**, **Shipping Labels**, and **Delivery Tracking**. Together, these capabilities help businesses create and manage shipments more efficiently, keep customers updated on order status, and maintain visibility across the delivery process, allowing teams to improve shipping accuracy and provide a better post-purchase experience. Label Printing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Delivery Tracking 4.8 (97) 46.39% of 97 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Delivery Record 4.8 (122) 55.74% of 122 reviewers that rated this feature as important or highly important Notation showing the location and time stamp of shipment delivery Website Integration 4.8 (122) 54.10% of 122 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Status Tracking 4.8 (173) 54.91% of 173 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Alerts/Notifications 4.8 (144) 51.39% of 144 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AfterShip 48 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Process of submitting and following up on claims with insurance companies A website or login for customers to access information Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications A note of the expected delivery date and time Notation showing the location and time stamp of shipment delivery Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Pre-made examples and templates for emails Enable the process of exchanging one item for another Intended to be used by online stores Information, data and reports that are being tracked over time Management of inbound and outbound shipments in the context of international trade Process of printing custom labels through various methods. Identify the physical location of an individual, asset, device, etc. Notifications via mobile devices Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Track the parcel or consignment delivery status Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.8 (473) 4.8 Based on 473 reviews ## Pricing Value for money 4.7 (398) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178663/AfterShip/pricing/) Free $0.00 It includes: - Access to 983 Carriers - Branded Tracking Page - Order Lookup Widget (Track Button) - Shipment Visibility Dashboard Essentials $11.00 Flat Rate,Per Month It includes: - 24/7 Email Support - CSV Import & Export - Email Notifications - Engagement Analytics - Everything in Free - Plus: - Shipping Performance Analytics - SMS Notifications Premium $70.00 Flat Rate,Per Month It includes: - 24/7 Live Chat Support - Dynamic Tracking Pages - Everything in Essentials - Klaviyo Marketing Integration - Multilingual Tracking Page - Plus: - Product Recommendation - Remove Aftership Branding - Tracking API & Webhooks Enterprise Contact Vendor for Pricing It includes: - Custom API Rate Limit - Custom Integration - Dedicated Account Manager - Enterprise SLA - Everything in Pro - Plus: - Quarterly Account Reviews Value for money 4.7 (398) 4.7 Based on 398 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (438) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (438) 4.9 Based on 438 reviews ## User reviews Overall rating 4.9 Based on 473 reviews Filter by rating 5(427) 4(35) 3(6) 2(2) 1(3) Mentioned topic Sorted by most recent AF Amber F. sales Sporting Goods ### "Great service and a fast resolution to the problem!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2026 Pros I had an issue with my order, but the AfterShip customer service team responded very quickly and resolved it right away. They were professional, helpful, and kept me updated throughout the process. The whole experience was smooth and stress-free. I'm very satisfied with the support I received and truly appreciate their fast response and excellent service. Highly recommended! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Doruk H. Business Development Retail ### "Aftership meeting review with Abishek Malviya" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 Pros Fast response, fast solving ways and always there to help. I feel as a team with Aftership and the proactive acts Cons Mailing can be quite exhausting, if we were to have aftership in our slack workspace the communication can be easier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Patrick H. Softwareentwickler Fine Art ### "Problems with the rate plan change" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Good, helpful support. So far, the platform seems to be working without any issues (we only use the tracking feature). The API is easy to use and works as expected. Pros It works perfectly, except for the switch to the new rate plan. I think there are still some technical issues with that. Cons This field shouldn't be required ;) This field shouldn't be required ;) This field shouldn't be required ;) Alternatives considered [Sendcloud](https://www.capterra.com/p/189663/SendCloud/) Reasons for choosing AfterShip Because of the reliable and user-friendly shipping tracking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Santhosh C. Lead Engineer Insurance ### "Very Good Customer Support and Portal Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 18, 2026 Most of the required resources, such as documentation and technical configurations, are already provided through the portal. The overall portal experience is very good. Pros Customer support has been very helpful. They are easily accessible through the regular portal chatbot as well. In my case, \[sensitive content hidden\] reached out via the chatbot and then continued the communication over email to trace and resolve the issue. Cons I don’t see any major drawbacks. The platform fits our business use case very well, and communication has been effective with regular portal updates. As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail. This would make it easier for users to debug issues efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Aron B. CEO Information Technology and Services ### "It was a bit tricky to set up, but it worked fine after that. The support is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 12, 2026 Once set up, it works very well. The support team is particularly worth mentioning; they are quick to respond and very helpful. Pros It’s the only product I know of that allows me to ship orders from Amazon to TikTok. That’s the only reason I set up a TikTok account in the first place. Cons I wasn’t sure exactly what the different products were for. I had to switch from Shipping to Feed. The setup wasn’t very intuitive for me either. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Thank you for your feedback! We’re glad to hear that our service helps you ship orders from Amazon to TikTok effectively. We appreciate your input on the setup process and will work on making it more intuitive. It's great to know that our support team has been helpful for you! If you have any more suggestions, feel free to share. AG Aparna G. Product Manager Education Management ### "Excellent Support and Fair Resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2026 Overall, our experience with AfterShip has been very positive. The platform meets our tracking and notification needs well, and the support team was willing to work with us when an unexpected issue arose. Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. Pros The customer service was excellent. \[sensitive content hidden\] was extremely helpful, responsive, and proactive in resolving our billing and quota issue. She communicated clearly throughout the process, coordinated with the internal team, and ensured a fair resolution. Her support gave us confidence to continue using AfterShip. Cons One area for improvement would be the handling of historical tracking data when reactivating an account. Before automatically importing previously stored tracking numbers, AfterShip could prompt users for confirmation. This would help prevent unintended quota consumption and billing situations like the one we experienced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience with our customer service and that our team was able to assist you effectively. We appreciate your feedback regarding the historical tracking data process and will certainly consider it as we strive to enhance our platform. Your insights are invaluable in helping us improve, and we're glad to have you with us! SA Sami A. VP of Operations Information Technology and Services ### "Good Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Pros The AfterShip team was very helpful in helping resolve my issues. The fact that they are 24/7 makes it very convenient for my business. \[sensitive content hidden\] was very helpful. Cons The setup is a bit difficult at first but once you get used to it, it makes sense. It is quite expensive but you get what you pay for I guess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2026 Thank you for your feedback! We're glad to hear that our 24/7 support team was able to assist you effectively. We appreciate your understanding regarding the setup process and pricing, and we hope you continue to find value in our services as you become more familiar with them. Your insights help us improve! TS Tyler S. Execution Guy Consumer Goods ### "Great CS (so far) in a robust (yet complex) tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 I will call out their customer service - i conencted wtih \[sensitive content hidden\] very quickly during a chat to resolve and get some questions answered about their Affiliate tool. He was very helpful and clear and action oriented \*\*\*\*\* (five stars on \[sensitive content hidden\]) Pros So far so good. the tool itself is complex with alot of 'rabbit holes' that you can get lost in, which leads to a learning curve and a time commitment I wasn't expecting but the feature sets are robust. Cons Complexity. There is a dual layer navigation menu and the pricing is a bit confusing, you have alot of add ons. For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. Alternatives considered [TikTok](https://www.capterra.com/p/237591/TikTok/) Reasons for choosing AfterShip I was mainly looking at integrations for tiktok shop publishing shippping sync and affiliate management - this was one of the best options i could find. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2026 Thank you for your detailed review! We're glad to hear that you're finding our tool robust and appreciate your shoutout to our customer service team. We understand that the complexity and pricing structure can be challenging, and we appreciate your feedback as we continue to improve the user experience. If you have any further questions or need assistance navigating the features, don't hesitate to reach out. We’re here to help! MH Mighael H. Customer Solutions and Lead Retail ### "Quick & Easy Solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Amazing! We signed on with them and had to work through a few things, but since then everything has been pretty top notch! They respond in a timely fashion, are constantly improving their systems, and offer the most value for your money. Pros \[sensitive content hidden\] did an awesome job answering my questions about the new return process we are introducing! He thoroughly explained the process in detail. included visuals, and resources I could reference later. Cons There's not many bad things I can say about Aftership at this point. They are always looking to improve! Switched from [Loop](https://www.capterra.com/p/10014948/Loop/) Pricing was a huge motivator for us to find an alternative platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for your thoughtful review! We're thrilled to hear that our support team could assist you effectively with the new return process and that you find the resources helpful. It's also great to know that our pricing and ongoing improvements have met your expectations. We appreciate your feedback and look forward to continuing to provide you with top-notch service! AP Andika P. Software Developer Chemicals ### "Reliable shipment tracking system with strong API integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2026 Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. Pros It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. Cons There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for your thoughtful review! We're glad to hear that our system and integrations have streamlined your shipment tracking process and that our support team has been helpful. We appreciate your feedback regarding the dashboard's interface and will take it into consideration for future updates. Your insights are valuable in helping us improve our service. Thank you for choosing AfterShip! [View all Reviews](https://www.capterra.com/p/178663/AfterShip/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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