--- title: "EmpowerReviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EmpowerReviews Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/178718/Empower-Reviews/" page_type: "product" language: "en" --- # EmpowerReviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) EmpowerReviews ## What is EmpowerReviews? Gather customer feedback & turn it into 5-Star reviews online. Request customer feedback & send positive reviewers to review sites. View and respond to reviews on all major third party reviews sites. EmpowerReviews is completely customizable and integrates with existing systems. ## What is EmpowerReviews used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $960 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EmpowerReviews?[Manage this product listing](https://www.g2.com/products/empowerreviews/claim_requests/new?auto=true) ## EmpowerReviews Overview Updated August 2026 AI summary EmpowerReviews is a cloud-based review management platform for small businesses seeking to collect, monitor, and respond to customer feedback across various channels. Supporting campaign management, review requests, monitoring, and negative feedback handling, it helps businesses protect their reputation and engage customers. Features include a dashboard, social sharing, notifications, and response management, with live online training and chat support available. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EmpowerReviews 4.8 (5) VS. [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $960 Per User, Per Year Starting Price $19 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.8 (155) Value For Money 4.8 (5) Value For Money 4.6 (148) Customer Service 4.8 (5) Customer Service 4.8 (147) ## EmpowerReviews alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/178718/Empower-Reviews/alternatives/) ## FAQs about EmpowerReviews Overview ### What company size and specific industries is EmpowerReviews built for? EmpowerReviews is designed for businesses in healthcare, restaurants, legal services, architecture, engineering and contracting, and online retail. The target audience spans organizations in these sectors that want a review management tool suited to their industry needs, from smaller firms to larger companies. Features and Usability ### What are the key features of EmpowerReviews? EmpowerReviews offers campaign management, review generation, review request, and review monitoring as core features. It also includes negative feedback management, response management, review notifications, dashboard reporting, and social sharing for handling customer reviews and tracking activity across review campaigns. Getting Started and Support ### What training and onboarding options does EmpowerReviews offer? EmpowerReviews offers live online sessions, webinars, and documentation for team training. Live online sessions and webinars support guided instruction, while documentation provides written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does EmpowerReviews offer? EmpowerReviews provides chat support. It is presented as the product's listed support channel, and no additional support methods are specified in the catalog data. ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers highlight these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) EmpowerReviews supports **Review Request** and **Review Monitoring**, helping businesses collect more customer reviews and keep track of what customers are saying across channels. However, it does not include **Feedback Management**. Instead, it offers **Negative Feedback Management** (**53%**), which gives teams a way to identify and respond to poor experiences before they turn into public issues, helping businesses protect their reputation and improve customer satisfaction. Review Request 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Campaign Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Dashboard 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents EmpowerReviews 8 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Negative Feedback Management: Identify, track, and respond to negative feedback - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Social Sharing: Allows businesses to share their videos on social media. --- Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 4.8 (5) Basic $960.00 Per User,Per Year Value for money 4.8 (5) 4.8 Based on 5 reviews ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Ricardo M. Analista De Redes Hospital & Health Care ### "EmpowerReviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 14, 2022 Pros It is an excellent application to save and reduce expenses. This application helps us to always stay within the budget. We also have the budget option that makes it easy for us to set goals. Cons a negative point is that it is not a remote device for check depositors and that it is not free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Josh H. Director of Mission and Communication Non-Profit Organization Management ### "Ease of Use is Key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2018 Pros Easy access for a customer to leave a review through my website. Cons There wasn't too much of a learning curve. Was able to implement quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jason T. President Marketing and Advertising ### "EmpowerReviews Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2018 We have used this platform for reputation and review management as well as regular forms on sites we build and manage. We have found a significant increase on all review forms we have used. Pros This software is easy to use and makes it easy to generate positive reviews. I like the data aggregator for viewing my reviews and letting me create preset responses so my team has an easy time responding to reviews. The software is not one size fits all which is nice when we need things customized or if we have specific needs. We are a reseller so we use this for ourselves and our customers and we have found it very easy to set up and integrate with our client's customer management systems. Cons They have a reseller/channel partner program, but they don't publicize is so you have to inquire directly otherwise, no complains at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robert T. Executive Vice President Internet ### "Great results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2018 The staff is responsive and attentive to my needs. They deliver what they promise Pros It is very easy to use. Support is there Cons Nothing. We got the results we expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Adjunct Faculty Entertainment ### "Easy way to stay in control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2018 Pros Keeping the less than glowing reviews internal while asking the positive reviewers to publicly post their responses is great- I respond to every one but the world only sees the glowing ones. Cons Doesn't seem to be an obvious white label solution- I had to write to ask about it- but no real complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.