--- title: "ClinicSense Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClinicSense Software - reviews, pricing plans, popular comparisons to other Massage Therapy products and more." source_url: "https://www.capterra.com/p/178722/ClinicSense/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # ClinicSense Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClinicSense ## What is ClinicSense? ClinicSense offers an all-in-one SOAP notes, scheduling, online booking, payments & invoicing, and practice management solution designed for massage therapists. Customizable treatment notes and form templates make it fast and easy to chart, saving you time and helping you feel more organized. Online booking can be set up from your website or social media accounts - intake forms and appointment reminders are automatically sent for you. Our flexible scheduling features put you in control, allowing you to set rules for who can book online and how they pay, help you reduce scheduling gaps, and more! Beyond the basics, ClinicSense offers key features like No-Show Guard protection, client block lists, wait lists, and automated availability email campaigns to help you grow and protect your bottom line. Whether you’re a solo practitioner or managing a multi-therapist practice, ClinicSense provides the tools you need to manage your business with confidence. HIPAA & PIPEDA-compliant ## What is ClinicSense used for? [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 677 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Pros & cons Streamlined business management experience Ongoing feature enhancements Payment and billing limitations Limited mobile functionality Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Electronic Medical Records / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Appointment Reminder / 2025 - HIPAA Compliance / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Chiropractic / 2026 - Electronic Medical Records / 2026 - HIPAA Compliance / 2026 - Massage Therapy / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Occupational Therapy / 2026 - Patient Case Management / 2026 - Patient Management / 2026 - Physical Therapy / 2026 - Podiatry / 2026 - Scheduling / 2026 - Spa / 2026 - Speech Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Chiropractic / 2026 - Electronic Medical Records / 2026 - HIPAA Compliance / 2026 - Massage Therapy / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Occupational Therapy / 2026 - Patient Case Management / 2026 - Patient Management / 2026 - Physical Therapy / 2026 - Podiatry / 2026 - Scheduling / 2026 - Speech Therapy / 2026 Do you work for ClinicSense?[Manage this product listing](https://www.g2.com/products/clinicsense/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClinicSense 4.8 (677) VS. [4.7 (3,682)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (677) Ease Of Use 4.6 (455) Value For Money 4.8 (651) Value For Money 4.6 (437) Customer Service 4.9 (637) Customer Service 4.6 (447) ## ClinicSense alternatives [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (352)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [MassageBook](https://www.capterra.com/p/147523/MassageBook/) [4.7 (455)](https://www.capterra.com/p/147523/MassageBook/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147523/MassageBook/) [View all alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/) ## FAQs about ClinicSense Overview ### What problems does ClinicSense solve? ClinicSense solves the administrative overload of managing appointments, client records, treatment documentation, reminders, forms, invoices, and payments across separate tools. Online booking, waitlists, automated confirmations, and availability messages reduce phone tag, missed appointments, and manual follow-up. Solo massage therapists, wellness practitioners, and small clinic staff benefit most from organized schedules and accessible SOAP notes. Answer based on 524 reviews Overview ### Which roles and teams benefit most from ClinicSense? ClinicSense is most used by registered, licensed, and independent massage therapists who manage appointments, client intake forms, treatment notes, and payments. Clinic owners and owner-practitioners use it to oversee schedules, client records, and business operations, while office managers coordinate bookings and administrative tasks. Osteopaths also rely on it for patient documentation and appointment management. Answer based on 675 reviews Overview ### What company size and industries is ClinicSense built for? ClinicSense is built for small wellness practices, with 100% of reviewers from small businesses and 74% in Health, Wellness and Fitness. It supports massage therapists, osteopaths, physical therapists, acupuncturists, and related practitioners, while reviewer industries also include Alternative Medicine (9%) and Hospital & Health Care (8%). Answer based on 675 reviews Features and Usability ### What are the key features of ClinicSense? ClinicSense includes online booking, appointment scheduling, and calendar management for clients and staff to book, change, and view appointments. It also provides customizable SOAP notes, confirmation and reminder messages by text or email, and mobile access for managing schedules on the go. ClinicSense is HIPAA Compliant. Answer based on 246 reviews Pricing ### How much does it cost and what fees or limitations are included? ClinicSense starts at $39/month for Lite, which covers one practitioner and up to 20 appointments. Standard costs 69 monthly for 200 appointments, while Premium costs 99 for unlimited appointments; extra practitioners cost 20 monthly. A free trial is available. Reviewers often call pricing reasonable, though some cite price increases and costly higher tiers. Answer based on 97 reviews Integrations ### Which third-party tools and platforms does ClinicSense integrate with? ClinicSense integrates with Google Calendar for schedule syncing, Square Payments and Square Point of Sale for payment processing, Stripe for card payments, and Instagram for booking links. Its catalog also lists Meta for Business and TELUS Health, while reviewer mentions include connections involving Acuity Scheduling and Squarespace. Answer based on 78 reviews Getting Started and Support ### How easy is it to onboard and train a team on ClinicSense? ClinicSense is straightforward to onboard for solo practitioners, new practice owners, and users with limited technical experience, who report learning core tasks quickly. It offers live online training, webinars, documentation, and videos. Administrators configuring more complex workflows or multi-practitioner settings may need additional time, supported by tutorials and responsive help. Answer based on 57 reviews Getting Started and Support ### What customer support options does ClinicSense offer, and how do users rate the experience? ClinicSense offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and knowledgeable, often receiving clear personalized video guidance. Some report issues are resolved within hours, though a few cite less-helpful interactions, outage communication concerns, or support-related charges. Answer based on 217 reviews Security ### How does ClinicSense handle data security and access control? ClinicSense uses encryption, privacy controls, and secure record keeping to store client information, intake forms, notes, demographics, and payment details in one location. Clients can access booking without creating accounts or remembering passwords. Reviewers generally report confidence in information security, but note that the platform cannot block unwanted clients, creating a personal-safety concern. Answer based on 24 reviews ## Who uses ClinicSense? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined business management experience 99% positive reviews out of 94 Most users report ease of use simplifies daily operations, making business management faster and more organized. Carron C. RMT, 1 employee. "ClinicSense has made my tasks a lot easier and more efficient to complete. " Payment and billing limitations 41% negative reviews out of 71 Some reviewers describe issues with payment processing, limited customization, and difficulties integrating with certain payment systems. Danie W. Registered Massage Therapist, 1 employee. "I am finding it difficult to find a way to change the way my invoices are printing." Ongoing feature enhancements 97% positive reviews out of 30 Most reviewers describe continuous improvement, noting frequent updates and responsiveness to user feedback for better functionality. Limited mobile functionality 55% negative reviews out of 42 Some users report the mobile app lacks key features, is slow, and can be difficult to navigate compared to desktop. Amarina K. Owner and Licensed Massage Therapist, 2 - 10 employees. "I currently download an icon of the desktop version to my phone for a shortcut to the calendar instead because the phone app just feels choppy and is annoying to navigate." Convenient gift certificate management 97% positive reviews out of 29 Most users comment gift certificates are easy to sell, track, and manage, benefiting both clients and businesses. Dauna Z. Massage Therapist Owner, 2 - 10 employees. "It's easy to use, does almost everything for you, clients like the easy access and purchasing gift certificates and now packages can be kept track online." ## Features AI summary Based on 1,624 Massage Therapy reviews Capterra reviewers point to these as the top priorities when choosing massage therapy software: - **Scheduling** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**68%**) - **Appointment Scheduling** (**75%**) ClinicSense supports all three features buyers rate most highly: **Scheduling**, **Appointment Management**, and **Appointment Scheduling**. Together, these capabilities help massage therapy businesses organize calendars, manage client bookings accurately, and keep daily operations running efficiently, allowing teams to reduce scheduling conflicts and deliver a better client experience. Scheduling 4.9 (243) 60.49% of 243 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Appointment Management 4.9 (336) 65.48% of 336 reviewers that rated this feature as important or highly important ClinicSense offers flexible tools to manage, reschedule, and track appointments. Users think the system’s automation, reminders, and waitlist options reduce no-shows, while Google Calendar sync and customizable schedules help keep daily operations organized and efficient. Online Booking 4.9 (327) 64.83% of 327 reviewers that rated this feature as important or highly important It gives you and your clients the freedom to book, cancel, or reschedule appointments 24/7. Some reviewers find this saves significant admin time, increases bookings, and is easy for clients, though a few mention limited customization and occasional mobile usability issues. Booking Management 4.9 (255) 58.82% of 255 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.8 (326) 64.11% of 326 reviewers that rated this feature as important or highly important This aspect helps you organize work and personal time, with options to sync with Google Calendar and customize availability. Reviewers indicate it’s user-friendly, easy to adjust, and keeps schedules organized, though some wish for improved mobile and monthly calendar views. Appointment Scheduling 4.9 (253) 66.01% of 253 reviewers that rated this feature as important or highly important With this capability, you and your clients can easily book, reschedule, and manage appointments anytime. Reviewers appreciate the intuitive interface, automated reminders, Google Calendar integration, and the convenience for clients to self-schedule without needing an account. ClinicSense 116 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: ClinicSense offers flexible tools to manage, reschedule, and track appointments. Users think the system’s automation, reminders, and waitlist options reduce no-shows, while Google Calendar sync and customizable schedules help keep daily operations organized and efficient. - Appointment Scheduling: With this capability, you and your clients can easily book, reschedule, and manage appointments anytime. Reviewers appreciate the intuitive interface, automated reminders, Google Calendar integration, and the convenience for clients to self-schedule without needing an account. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: This aspect helps you organize work and personal time, with options to sync with Google Calendar and customize availability. Reviewers indicate it’s user-friendly, easy to adjust, and keeps schedules organized, though some wish for improved mobile and monthly calendar views. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event Scheduling: Plan an event's time and location - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Chiropractors: Serves chiropractic practices - For Healthcare: Software designed for the healthcare industry - For Medical Spas: Designed for medical spas - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Salons and Spas: Specific for use in spas and salons - Forms Management: Store, manage and track all forms in a centralized location - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: It gives you and your clients the freedom to book, cancel, or reschedule appointments 24/7. Some reviewers find this saves significant admin time, increases bookings, and is easy for clients, though a few mention limited customization and occasional mobile usability issues. - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: You can efficiently document and customize client notes for various treatment types. Reviewers appreciate the customizable templates, ease of use, and time-saving shortcuts, though some wish for better mobile access and more flexibility in note creation. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.6 (677) 4.6 Based on 677 reviews ## Pricing Value for money 4.8 (651) Free Trial [View pricing plan details](https://www.capterra.com/p/178722/ClinicSense/pricing/) Lite $39.00 Flat Rate,Per Month It includes: - Online Booking - SOAP Notes - Intake Forms - Email Reminders - Reports - Google Reviews Booster - For 1 Practitioner Standard $69.00 Flat Rate,Per Month It includes: - Invoicing - No-Show Guard - Email & SMS Reminders - Reports - Google Reviews Booster - Email Newsletters - Marketing Tools - Additional Practitioners - Availability Summary Email Premium $99.00 Flat Rate,Per Month It includes: - Unlimited Custom SOAP Note Templates - Unlimited Custom Forms - Skip-The-Line Priority Support - Email Newsletters - Marketing Tools - Availability Summary Email - Google Reviews Booster - Reports - No-Show Guard - Email & SMS Reminders - Intake Forms Value for money 4.8 (651) 4.8 Based on 651 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ TELUS Health](https://www.capterra.com/p/10034382/TELUS-Health/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (637) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (637) 4.9 Based on 637 reviews ## User reviews Overall rating 4.8 Based on 677 reviews Filter by rating 5(581) 4(87) 3(6) 2(0) 1(3) Mentioned topic Sorted by most recent EK Emily K. LMT Health, Wellness and Fitness ### "The best on the market! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2026 10/10! If I’ve ever had an issue it’s always been solved quickly and professionally. Clinicsense is always improving its functionality, adding new features and creating more ease of use. I so appreciate this company and their diligence toward their clients and providing an excellent product. Pros Excellent customer support - always prompt and helpful. Easy to use and excellent features (especially the internal marketing emails) always improving. Cons Mobile app currently but am excited for the new version! Would love to be able to drag and drop appointments and personal times. Would also love a client portal where clients can see their upcoming and cancelled appts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Dessa L. Owner Alternative Medicine ### "BEST PRACTICE SOFTWARE EVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2026 Love ClinicSense, ease of use and overall experience is wonderful. I recommend this to every practitioner I meet. Everyone should use this platform. Pros Ease of use for both practitioner and client. I love that there is not a signing in component for the client, you have no passwords to remember. As a practitioner, everything I need is in one software program and reduces the amount of admin I have to do. More time for bodywork! Cons I have a co-op style practice and would love to see the software be more adaptable to different styles of practice. There are four of us in the practice, and I would love to be able to individualize our practice while using the same program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HP Haley P. Licensed Massage Therapist Health, Wellness and Fitness ### "I love ClinicSense" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 Everything I said above! I have really loved working with clinicsense and would continue to recommend it to others. Pros ClinicSense is super smooth and easy to use for both clients and myself as the provider. Booking is seamless, I love all the treatment note taking options they provide, and the intake form builder is very customizable and easy to function. I LOVE the built in waitlist and that it contacts clients for you. I have never had any issues thus far with it. Appointment reminders, taking CC on file, etc I feel like they've thought of everything. Customer support is also very prompt and helpful if questions arise. I came from using MindBody at a Spa and it had SOOOOO many issues so choosing ClinicSense for my own practice has been such a breath of fresh air. Cons I haven't had any issues yet! I would recommend adding a feature for appointment add ons, but I got around this by adding different appointment types. I would also maybe add an option to allow gift cards to expire after a couple years! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I left my old job and started my own practice recently Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing ClinicSense It seemed most oriented toward massage therapist. I also had a deal through massage magazine insurance. I have used clinic sense as a client and felt that it was easy to navigate and also read positive reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bethany K. Sports massage therapist Sports ### "An amazing service for sports massage therapists!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2026 I have absolutely loved my experience using clinic sense and have recommended it to many of my sports massage therapist friends. We have been kept well informed of updates and improvements and have only got good things to say about customer care and overall ease of use of the system. Pros Clinic sense has drastically improved by appointment scheduling - it has made it so easy for clients to easily book, reschedule or cancel appointments without wasting time having to contact me. So many of my clients have commented on how easy my ClinicSense system is to use and love the appointment reminders which are sent automatically. I no longer worry about double booking or missing appointments because the system does all of the hard graft for me. I get so much security from knowing all my client files are safely stored on my ClinicSense account and are easily accessible. I find the different options for treatment notes based on my clients issues/complaints. Cons I had some slight confusions about payments when I went on maternity leave and I need up being over charged for a few months but this was quickly rectified with some very good customer support and was reimbursed. There was quite a significant jump in price a year ago which meant my business took a hit of a financial hit but once again clinic sense was very helpful in explaining this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Holly L. Registered massage therapist Health, Wellness and Fitness ### "Happy customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2026 I’ve been with ClinicSense for quite a few years, and I feel that my overall experience has been very good. Like I said there have been some issues, but I believe they’ve all been resolved. Pros The Clinic Sense customer support team is always there for me. Whenever I’ve had any issues, they respond to me quickly and provide information to resolve the issue. I have not had any issues recently, so it seems like any tech issues that I had in the past have been resolved. I appreciate the ease of use for both myself and my clients, appointment scheduling is very easy, and I like that I can send out my availability summary. Cons I did not like that they bumped me up to the second tier pricing when I booked over a certain number of clients. I am a very small business and the number of clients I booked is just over the threshold, but I’m bumped into the next tier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Erika H. massage therapist Health, Wellness and Fitness ### "satisfied customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 I choose to keep total control of my appointment schedule, I do not offer online booking and I do not use it for payment processing. It works great for my needs, and I love that I can link my home google calendar to keep track of what life is throwing at me at the same time. Any time I have had an issue, customer support has quickly resolved my issues, and help when I needed to import my client list. Pros I don't use half of the features this product offers, but it's so easy to set up and use, and pretty customizable. Rarely have I ever had issues with the software itself- once in 6 years I think I didn't have access to my schedule because things were down Cons I probably like the cost the least, but I do get a discount through my insurance carrier (AMTA) I haven't run into much that is a negative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Derek A. Co-owner, Health and Wellness Coach Health, Wellness and Fitness ### "Satisfied Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 28, 2026 It's done the job with scheduling, payments, booking keeping etc. It's allowed us to seamlessly transition to utilizing online booking almost 3-years ago now, which has been a nice addition to our small town business. Pros We've been using ClinicSense with our business and staff for several years now and it fits our needs. There are plenty of controls as owners that we can turn on or off, based on our needs as a business/team. The ability to link services etc with our website and booking is wonderful. Having all of our income and booking keeping easily accessible is really nice as well. Customer Support is always quick to respond and do their best to help with any issues arising (which is rare). Cons The app was originally very "clunky" for the first few years using ClinicSense, however this is being remedied now with the recent updates which allows us to more smoothly access schedules etc from anywhere. Cost (especially as your staff grows) is not great, but then again, not much is anymore today. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) This was pre-pandemic I believe when we switched - and we're happy we did. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner and Massage Therapy Health, Wellness and Fitness ### "I love, love, love the system!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 I love the flexibility of the system to use the parts of the system that work for me. For example, I don't have to use the electronic notes. Pros I am a registered massage therapist in Toronto and have been using Clinic Sense for about ten years, referred by a friend and colleague. I'm a bit old school, I'm in my mid seventies so it took me a while to believe that a system for booking appointments would be easy. I believed that clients would want to speak to me, and me to them, in advance to make sure that it was the right fit for both of us. Not true, and I love the system. No need to play telephone tag, In fact my telephone doesn't ring that much because people can book on line. I have installed a booking connection on my website. The system is easy to use, even for a luddite like me!!!!. If I have had a any problem understanding any part of the system, the customer support is responsive and helpful. I also love the accounting system. To think in the past at the end of the year I had to examine and notate and add all my receipts in order to complete my tax return. Now, I can pick any time period, a month, a week, a day or even a whole year and see my total revenue, see, how much HST tax I have received. Every so often, I will use the system to send out a newsletter to my client list to remind them that I am still there or if I am going to be away from the clinic for any extended period. Actually the ClinicSense system has all sorts of bells and whistles that can be used to remind clients to book again if I have not seen them in a while. However, it is my choice which bells and whistles I use. For example, I choose not to activate sending out a "hello" on a client's birthday. That just doesn't appeal to me. Cons This is probably a plus for many in that you can do your treatment notes electronically. Yes, when a client books, before I see them they will have completed a case history intake form. However, I prefer to write treatment notes on paper. Please just indulge me because I am old!!!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Michaela D. RMT Health, Wellness and Fitness ### "Happy with Clinicsense" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Overall really happy with this software and value of the fees. They are always happy to hear suggestions and we enjoy beta testing some of these ideas. Pros We have been using Clinicsense for several years, great customer support and always upgrading to keep up with what us therapists need. Cons I wish the App had more functions like the desktop version - ie. gift card sales would be really helpful when away at events or otherwise. Switched from [AppointmentReminders.com](https://www.capterra.com/p/10044213/AppointmentReminders-com/) Cost, what was offered, canadian company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Lori W. Massage Therapist Health, Wellness and Fitness ### "Great value for any small massage practice!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Love it! So much is offered from managing your businesses finances to easy online scheduling and management even in the app. Pros The total business management that ClinicSense offers. From reminders in text or email form to newsletters, appointment availability to income management. Cons I really don't have complaints about ClinicSense. I do there was more options to segment who gets availability emails. Switched from [Web-appointments.com](https://www.capterra.com/p/128287/Web-appointments-com/) Needed a program that I could keep client notes on as well as have intake forms and online scheduling. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reasons for choosing ClinicSense Ease of use and set up. More features I would use for the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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