--- title: "ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClinicSense the right Massage Therapy solution for you? Explore 664 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178722/ClinicSense/reviews/" page_type: "reviews" language: "en" --- ClinicSense 4.8 (664) [View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ClinicSense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JS Jessica S Board Certified and LIcensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments.“ April 1, 2026 SS Salvatore S RMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The periodic updating of the ClinicSense platform has restricted my schedule input to a few months at which days that are bimonthly and put in manually were lost and required monitoring and redone at great expense to time lost repeating the task.“ April 9, 2026 CM Coline M Owner Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Actually I like many things about what they offer, such as the Business side of things with accounts payable, stats on all programs, numbers registered as well as a waiting list system that makes tracking clients so much smoother.“ July 16, 2026 BB Brittiany B Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“ January 22, 2026 NN Nicole N ownerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It helps with client retention because it sends out automatic emails with your availability, birthday emails, prompts for Google reviews.“ July 21, 2026 Jeremy R OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I had to really think about this one, but if I miss one feature, it would be the lack of a tracker for current time on the calendar view.“ February 23, 2026 Maria A REGISTERED MASSAGE THERAPISTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It’s a professional, user-friendly platform that streamlines booking, reminders, SOAP notes, and invoicing, making practice management much easier. While there are some drawbacks with scheduling gaps, mobile SOAP note entry, and limited access to other practitioners’ notes, the benefits far outweigh the cons.“ October 4, 2025 CL Claire L Registered Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that when you export a client file it doesn't export the clinical notes, only the client profile.“ June 24, 2026 ## Showing most helpful reviews Showing 1-25 of 664 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry W. Medical Massage Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "You just can't go wrong with ClinicSense!" November 2, 2025 5.0 I have a sole medical massage practice and was considering several scheduling management solutions before I was told about ClinicSense from colleagues. I primarily use it to handle my booking, payments, and SOAP notes for each session. Pros As a new sole proprietor with ClinicSense, the value for money is just right since I only have a few clients right now. I've had excellent customer support the few times I've needed help. And the features for handling clients, scheduling, intake forms, and SOAP notes are robust and very flexible. Cons I've been using ClinicSense for several months without any complaint about the software platform. It's very user friendly and easy to navigate and master. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Reason for choosing ClinicSense It seemed the best option after I used it during the included free trial period. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) MassageBook wasn't flexible enough for my needs. Review Source PS Patrick S. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense makes admin work easy" April 7, 2026 5.0 I can't imagine going back to paper charts and I prefer ClinicSense to the other two booking/charting systems that I have used in clinics in the past. Pros I like how easy it is to use ClinicSense - for both myself and my clients on their booking end. I also like that customer support is very quick to reply to concerns, usually with a custom video demonstrating how exactly to navigate the system to answer my question. I recently started direct billing via ClinicSense and it saves a lot of time. Once I set up payment processing with Square, that was also a huge time saver and increased convenience for my clients. Cons Sometimes ClinicSense make changes to things (i.e. revenue reports) that creates more work me, not less. I'm all for evolving and new offerings, but it's important to not fix what isn't broken, and trust that things are working great. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Price, ease of use, booking. Jane had too many functions for me. I just wanted simple soap notes and easy booking. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) That's what they used at the clinics I previously worked at. Review Source JL Jinhwa L. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrating App on mobile phone " September 20, 2024 1.0 It’s usable on the iPad and laptop but definitely not on mobile phone. Pros Not difficult to use the system, and fair price, however, the fee is about to increase by $30 Cons App on mobile phone is terrible, always lagging and constantly not working Review Source CG Carla G. Owner, LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "A game changer for my small business" May 15, 2026 4.0 It has made starting a small business so much easier- from being able to accept credit card payments, to reminders being automatically sent to the clients, to keeping SOAP notes organized. I love having everything on one platform. Pros The platform is incredibly user friendly- for both the business owner getting everything set up and for the client while booking appointments online. Also, everytime I had a question the company responded right away with tutorial videos. Cons I wouldn’t mind if there was a way to receive a text notification when a client books an appointment online. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ClinicSense It was more user friendly, and seemed to have more to offer at that price point Review Source JS Jessica S. Board Certified and LIcensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A Staple in My Small Business" April 1, 2026 5.0 I've never had a bad experience with ClinicSense. I highly recommend it for secure and thorough scheduling, notes, billing, intakes, and client communications. Pros There's so much to love about ClinicSense. As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments. ClinicSense also excels at their customer service. They respond promptly and are always helpful, and they have invaluable video tutorials and resources for their customers. You can tell they want their practitioners to succeed! Considering everything that I get with ClinicSense, the money is super reasonable. It is a must-have in my practice, and has been since I was introduced to it in school... over a decade ago! Cons The only thing I dislike about ClinicSense is that I haven't taken the time to explore all the resources it has to offer. I take advantage of the basics, but only recently did I implement the simple gift certificate purchase button on my web site (which was amazing for the holiday season). I really need to make time to explore it more. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense I preferred their features (more clinical rather than spa-oriented) Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) I preferred ClinicSense features and their customer service. Review Source RC Rob C. Massage Therapist Leisure, Travel & Tourism Used the software for: 2+ years ### "ClinicSense user" January 16, 2026 5.0 Overall, I’ve had an excellent experience using ClinicSense. I often recommend it to other people looking for booking software. Pros I have been using ClinicSense for about 4 years. I initially starting using it because the level one pricing was super affordable and it allowed me to upgrade as needed for my business. Upgrading to the second level package has made a huge difference. My clients find the online booking system easy to use, and being able to keep track of gift cards and packages online has made things easier for me. Online forms has made intake super fast easy and SOAP notes have easy to use body diagrams. Cons The only issue I’ve had with ClinicSense has been the app. It’s still better than a lot of other booking apps I’ve used l, but I doesn’t allow you to sell gift certificates or packages from it, which is really only a slight inconvenience. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense I liked the intake set up better and that it could grow with my business Review Source TB Taylor B. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "ClinicSense is Great" January 20, 2026 5.0 Overall, my experience has been very good with ClinicSense. It always works the way I expect it to, and I like having the comfort that there won't be a surprise shutdown or something. Pros The customer support at ClinicSense is amazing. I usually get a response within 24hrs if not sooner. The support team is friendly and sends videos on how to address whatever problem I have. Cons I would love it if there was a way to export a client's file. Right now if I need to provide the file to a lawyer (for example), I need to download each treatment note separately, which for clients who have been coming to me for years can take a lot of time. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense JaneApp was super expensive, and I run a very small business. Switched from [GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/) Go Rendezvous was great when it was just me, but presented some issues when I hired another therapist. Review Source KD Keighli D. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "5 Stars for ClinicSense!" March 3, 2026 5.0 I couldn’t have asked for a better service. The system is easy to use for myself and for my clients. The integrated marketing helps my business grow and thrive. The customer support is unmatched(shout out to Edith!) ClinicSense is one that I recommend to all my colleagues. Pros I love the integrated features they have like the square payment processing integration, email campaigns for marketing, clients birthdays, and client retention. The customer support and service is unmatched. My issues are responded to so quickly and if the issue is something about the software the team has advocated for change to happen. In looking for a scheduling service it was important to me that client notes were integrated and ClinicSense does just that. Cons The app doesn’t have a way to write client notes so I either need to have a laptop at my office or wait until I get home to enter notes. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) I needed the two-way calendar sharing to allow for less double bookings. Review Source PG Patrick G. Massage Therapist Medical Practice Used the software for: 1-2 years ### "Ease of use" January 20, 2026 5.0 I have used it now for over a year and it has been the best addition to my practice! Prior to using ClinicSense, my schedule was a mess and my treatment notes were disorganized. Now, everything is where it should be and I love how much less work is required on my end! Pros Ease of use, and Customer service. These 2 items were the main reasons I added ClinicSense to my practice. Cons So far, nothing. I have had a couple of issues with the software and was able to get help nearly immediately and my issues were resolved in less than 1 business day. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense When I enquired about both products, ClinicSense got back to me in the same day - Jane took longer than 48 hours. I thought that if this is the way that Jane is going to treat a potential client ... draw your own conclusions. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Google was too cumbersome. I had way too much work on my end to keep things organized. Review Source KW Karine W. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Straightforward and Great for my small business." February 13, 2026 5.0 My experience with ClinicSense has been very good and I appreciate the help and interaction and positive support. Pros I love that ClinicSense allows me to run my personal (only me) massage therapy business. It is easy to use and didn't take extra time to learn. It is consistent and help is available. The cost is reasonable and is scalable-- I don't have to pay for more than I need. It is also easy for my customers to make appointments online and communicate with me. Cons I was concerned about choosing a clinic management software because of all the necessary details. I also felt overwhelmed by the project. Clinicsense has it all covered and I was able to learn quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense It was more straightforward. The pricing was clear and affordable. My business is very small, and it worked well for that. Review Source RH Ramona H. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "2 thumbs up 👍🏼 👍🏼 " January 6, 2026 5.0 I’ve been using ClinicSense for approx 8 years now. They are continuously adding new features and making improvements. Pros I think it’s priced fairly and user friendly. When I have had to contact customer service, they always reply promptly and are helpful. Cons I can’t think of any negatives at the moment. Maybe instead of paying one lump sum each year we could pay every 6 months? Switched from [ClinicWise](https://www.capterra.com/p/215711/Virtual-VetNurse/) That system was closing up business so we couldn’t use it anymore Review Source EK Emily K. Licensed massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Clinicsense for life! " January 19, 2026 5.0 I would not ever consider another service for my business. I love clinicsense. They are constantly improving, the customer service is unmatched. I feel cared for as a small business owner and they make my life easier! Pros Clinicsense has helped me transform my practice. I love the built in internal marketing, the capability for different styles of SOAP notes, the waitlist feature, I could go on! Cons There are a few minor things that bother me, I wish it was more simplistic to place personal blocks on the calendar, I wish there was a drag and drop feature. I also wish the app was easier to use! Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense Again, I like clinicsense way better. I liked the user experience and interfacing more. As well as the price for what clinicsense provides! Review Source ZC Zoe C. Registered Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Intuitive, responsive and awesome " October 10, 2025 5.0 I started with clinicsense when I first opened my massage practice. In other work settings I have used paper files. And other similar programs. Clinicsense has been the most intuitive and straightforward to use. Pros Amazing customer support. It’s so easy to use both as practitioner and for my patients. Scheduling appointments is easy for them, and the adjustable parameters are awesome for me with managing appointments. Clinicsense is also very receptive to feedback and always updating their system to include requested features. I feel my files are safe with ClinicSense. Cons Nothing I don’t like! At one point the prices raised which is always a bit of a bummer but with all the constant upgrades they are making it does make sense. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense It’s run by massage therapists for massage therapists Review Source MS Michelle S. RMT Medical Practice Used the software for: 1-2 years ### "Easy to use" January 5, 2026 5.0 Problems are solved quickly and effectively, new features are rolled out routinely. I like the short videos that come with new features to make it easy to figure out Pros It’s easy to use for both clients and myself. I routinely have clients book appointments at any hour- when I wouldn’t be answering the phone. Cons The mobile site isn’t as easy to navigate- I dislike using it on my phone because of how it shows up- on my laptop it’s great Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Ease of use- for myself booking on other sites and as a practioner Review Source MB Michael B. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Scheduling Program!" October 23, 2025 5.0 Overall I am impressed with ClinicSense, from onboarding to always being available with any question I may have. Pros ClinicSense has excellent Customer Support, available both through the website with FAQs, as well as when reaching out in email. I really appreciate the videos included in the responses to my technical questions! Cons I have a few clients comment that they can not Cancel/Reschedule directly through my website, but need to go back to their confirmation emails to do so. Perhaps this could be updated?? Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense Price and compatibility with what I needed.. Switched from [Bodywork Buddy](https://www.capterra.com/p/151839/Bodywork-Buddy/) Did not have all capabilities I was looking for. Review Source DF Domenic F. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Pros and Cons" December 31, 2025 4.0 My overall experience has been exceptional. Very happy with the software. Very little room for improvement. Pros Manages my entire practice from note keeping to tax’s. Easy to navigate and locate what you’re looking for. Cons So far no dictation for the note keeping portion of the the software but am optimistic that the will introduce. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Was recommended by college so i trialed the software and liked it. Review Source JD Jaye D. Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "Great booking system" October 27, 2025 5.0 Great, very happy with the ease of set up, client integration and ease of use. Notification reminders are timely and helpful. Pros Appointment scheduling is so convenient and easy for my clients. So many have made mention of how much they like the new system. Cons I wish there was a way to optimize booking availability, and also keep my schedule without large gaps. Also would love a slightly easier way to scroll calendar to set in person appointments on phone. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense Better product, soap notes, more professional Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) massage book required you to be listed on their site, which includes therapists with unethical reputations in the massage business. Acuity was not set up well for massage therapy and soap notes Review Source KC Kala C. Owner Alternative Medicine Used the software for: 2+ years ### "Happy and Growing with ClinicSense" October 13, 2025 5.0 Customer service even though it's through email 10/10. I still remember the day I set up my account in 2022. The set up was a breeze. I'm very happy with everything and the few things I'm not; I will wait until they can. Pros Their willingness to expand the softwares features to meet client needs as industries evolve and the simple break down of pricing. Cons The struggle with the communication between them and the recommended credit card processors. The limitations of using the recommended processors though the software is unfortunate. Example custom tip that they can select privately Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Price!!!!! It became very unreasonable for a small business Review Source SA Sarah A. Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Economical, easy to set up and modify, easy for clients, effective for all!" January 16, 2026 5.0 I've been a client for several years and will remain so. Great product, economic, and easy to use for all!! Pros I am a sole practitioner, and ClinicSense is a great value for complete scheduling and appointment management and payment processing. Importantly, my clients feel it is easy to schedule. The reminders and confirmations were easy to set up, as were wellness check-ins. The few times I've needed customer service, they've been on the issue nearly immediately. Cons I would like a way to archive clients who are deceased or moved out of state. I've suggested this as have others, and my understanding is that they're considering and/or working on it. Review Source HA Hollie A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "requested review" January 6, 2026 5.0 good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet Pros Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere. Cons Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense better for massage therapy with soap notes Review Source TP Timothy P. Owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Fabulous, fabulous, fabulous" September 25, 2025 5.0 There are many features to the Clinic Sense system that it would be too onerous to describe in all its detail - some I choose to use and others I don't. However, the flexibility of the system is absolutely fabulous. For example, I am "old-school" I am 75 years old and still practicing massage therapist. For example, rather than use the excellent electronic note keeping system for client records, (soap notes,) I prefer to make a printout of a client file and write notes with a pen. Well the Clinic Sense system allows me the flexibility to choose to use whatever system suits me best. I have now been a client of Clinic Sense for 8 or 9 years and I cannot imagine running my business without them. Pros I love the system for management of appointments without the need for myself and clients to play endless telephone tag. My clients too love this feature and are able immediately to see my availability and get an instant confirmation. I love the accounting system and am able to see my sales for any selected time period. This allows me to save immense time when it comes to completing my taxes at the end of the year and calculating the required quarterly payments necessary to send the Canadian government for both my personal return and for sales tax. I use the email newsletter section to keep my clients updated on my availability if I am taking holidays and my clients have often responded how much they like this feature. I can seamlessly send a communication with suitable photo. It is all about keeping in touch with clients and that is an important marketing tool. Cons Whenever I have had a problem with the system (usually because of my own incompetence around anything tech - actually, it's not at all complicated) Customer Service has been absolutely brilliant. So there have been no problems at all. Review Source CF Cynthia F. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best investment for my business!" January 14, 2026 5.0 Very happy, simple, clean and easy to use program. I plan to continue using this program going forward in the future as it has been the best investment for my business. Pros Super easy and convenient layout for clients and practitioners, as well as having an amazing and quick support team that gives you detailed instructions and solutions. Cons Sometimes it takes abit for your suggestions to be recieved and changes to happen, but that is a pretty normal thing for developing a website. Review Source AH Amanda H. Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "The best booking app for Massage Therapists " October 8, 2025 5.0 I sing Clinic sense praises to everyone. Marketing, selling gift cards online. Customer support when needed. It’s easy for my staff to maneuver around it and also great when my reminder goes out every week to remind clients to book. I love it and recommend to everyone. If you are a ABMP member you get a discount. Great value for what you receive. Pros it is easy to use and helps you with appointment scheduling and reminding your clients to book their appointments. Marketing emails and gift card sales. Cons there isn’t anything I dislike about Clinic sense in the 4+ years I have been using it. It helps me as a small business. Review Source JL Janice L. Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Best online booking platform" December 19, 2025 5.0 I always suggest ClinicSense when anyone in the Facebook massage group ask for suggestions on online booking. I know there are others but I will ALWAYS use ClinicSense Pros Benefits of ClinicSense: Emails or text reminders and invoices Reports at the click of a button Email log Ability to upload User friendly charts Cons There's one part when I use the online app and I go in to mark invoice as paid. It asks to save it first. I'm not a fan of needing to save Review Source JP Juanita P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Simply the best " March 25, 2026 5.0 Amazing. Even the customer service is great. Quick to respond and helpful with any issues I have had Pros Clinic Sense platform is easy to use for clients and the pricing is cost effective. The soap note feature is a dream to work with Cons It's a great platform. There is not a thing I don't like. I could say the perks are annoying but I like perks. 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