--- title: "ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClinicSense the right Chiropractic solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178722/ClinicSense/reviews/" page_type: "reviews" language: "en" --- ClinicSense 4.8 (668) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 3rd, 2026 # Reviews of ClinicSense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JS Jessica S Board Certified and LIcensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments.“ April 1, 2026 SS Salvatore S RMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The periodic updating of the ClinicSense platform has restricted my schedule input to a few months at which days that are bimonthly and put in manually were lost and required monitoring and redone at great expense to time lost repeating the task.“ April 9, 2026 CM Coline M Owner Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Actually I like many things about what they offer, such as the Business side of things with accounts payable, stats on all programs, numbers registered as well as a waiting list system that makes tracking clients so much smoother.“ July 16, 2026 BB Brittiany B Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“ January 22, 2026 NN Nicole N ownerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It helps with client retention because it sends out automatic emails with your availability, birthday emails, prompts for Google reviews.“ July 21, 2026 CL Claire L Registered Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that when you export a client file it doesn't export the clinical notes, only the client profile.“ June 24, 2026 Maria A REGISTERED MASSAGE THERAPISTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It’s a professional, user-friendly platform that streamlines booking, reminders, SOAP notes, and invoicing, making practice management much easier. While there are some drawbacks with scheduling gaps, mobile SOAP note entry, and limited access to other practitioners’ notes, the benefits far outweigh the cons.“ October 4, 2025 hd hail d receptionistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “there are sometimes system glitches where I am not able to add payments nor book appointments.“ March 24, 2026 ## Showing most helpful reviews Showing 1-25 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry W. Medical Massage Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "You just can't go wrong with ClinicSense!" November 2, 2025 5.0 I have a sole medical massage practice and was considering several scheduling management solutions before I was told about ClinicSense from colleagues. I primarily use it to handle my booking, payments, and SOAP notes for each session. Pros As a new sole proprietor with ClinicSense, the value for money is just right since I only have a few clients right now. I've had excellent customer support the few times I've needed help. And the features for handling clients, scheduling, intake forms, and SOAP notes are robust and very flexible. Cons I've been using ClinicSense for several months without any complaint about the software platform. It's very user friendly and easy to navigate and master. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Reason for choosing ClinicSense It seemed the best option after I used it during the included free trial period. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) MassageBook wasn't flexible enough for my needs. Review Source PS Patrick S. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense makes admin work easy" April 7, 2026 5.0 I can't imagine going back to paper charts and I prefer ClinicSense to the other two booking/charting systems that I have used in clinics in the past. Pros I like how easy it is to use ClinicSense - for both myself and my clients on their booking end. I also like that customer support is very quick to reply to concerns, usually with a custom video demonstrating how exactly to navigate the system to answer my question. I recently started direct billing via ClinicSense and it saves a lot of time. Once I set up payment processing with Square, that was also a huge time saver and increased convenience for my clients. Cons Sometimes ClinicSense make changes to things (i.e. revenue reports) that creates more work me, not less. I'm all for evolving and new offerings, but it's important to not fix what isn't broken, and trust that things are working great. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Price, ease of use, booking. Jane had too many functions for me. I just wanted simple soap notes and easy booking. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) That's what they used at the clinics I previously worked at. Review Source NH Nicole H. Registered Massage Therapist and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best overall online booking and documentation software for solo entrepreneurs!" July 14, 2026 5.0 My overall experience with ClinicSense has been positive and it's without a doubt the best online booking and documentation system there is for solo entrepreneurs like me. Pros I love the ease and convenience of ClinicSense. It's like having a virtual assistant for all your scheduling and payment processing needs. Cons I don't have a lot to say here. I think the only drawback I have found is implementation of new features seems to take a while. Review Source CO Chris O. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A good product. Hard to top this product. Keep up the good work." May 3, 2023 3.0 Online book software that give you more than you realize you needed. I am thankful for ClinicSense. Pros Once you learn the ropes ClinicSense operates smoothly and with little to no difficulty. Lots of features. Can't live without my online book now! :)Dev's are quick to answer concerns. Cons The update to ClinicSense is causing some confusion and making some features the old version had harder to achieve. Hopefully they will work on resolving these issues. My software should work with me and for me, not make my day to day harder and slower to get through. Reason for choosing ClinicSense At the time the decision was not mine to make, I was working in a clinic that chose the software for the team. Review Source CG Carla G. Owner, LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "A game changer for my small business" May 15, 2026 4.0 It has made starting a small business so much easier- from being able to accept credit card payments, to reminders being automatically sent to the clients, to keeping SOAP notes organized. I love having everything on one platform. Pros The platform is incredibly user friendly- for both the business owner getting everything set up and for the client while booking appointments online. Also, everytime I had a question the company responded right away with tutorial videos. Cons I wouldn’t mind if there was a way to receive a text notification when a client books an appointment online. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ClinicSense It was more user friendly, and seemed to have more to offer at that price point Review Source JS Jessica S. Board Certified and LIcensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A Staple in My Small Business" April 1, 2026 5.0 I've never had a bad experience with ClinicSense. I highly recommend it for secure and thorough scheduling, notes, billing, intakes, and client communications. Pros There's so much to love about ClinicSense. As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments. ClinicSense also excels at their customer service. They respond promptly and are always helpful, and they have invaluable video tutorials and resources for their customers. You can tell they want their practitioners to succeed! Considering everything that I get with ClinicSense, the money is super reasonable. It is a must-have in my practice, and has been since I was introduced to it in school... over a decade ago! Cons The only thing I dislike about ClinicSense is that I haven't taken the time to explore all the resources it has to offer. I take advantage of the basics, but only recently did I implement the simple gift certificate purchase button on my web site (which was amazing for the holiday season). I really need to make time to explore it more. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense I preferred their features (more clinical rather than spa-oriented) Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) I preferred ClinicSense features and their customer service. Review Source RC Rob C. Massage Therapist Leisure, Travel & Tourism Used the software for: 2+ years ### "ClinicSense user" January 16, 2026 5.0 Overall, I’ve had an excellent experience using ClinicSense. I often recommend it to other people looking for booking software. Pros I have been using ClinicSense for about 4 years. I initially starting using it because the level one pricing was super affordable and it allowed me to upgrade as needed for my business. Upgrading to the second level package has made a huge difference. My clients find the online booking system easy to use, and being able to keep track of gift cards and packages online has made things easier for me. Online forms has made intake super fast easy and SOAP notes have easy to use body diagrams. Cons The only issue I’ve had with ClinicSense has been the app. It’s still better than a lot of other booking apps I’ve used l, but I doesn’t allow you to sell gift certificates or packages from it, which is really only a slight inconvenience. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense I liked the intake set up better and that it could grow with my business Review Source TB Taylor B. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "ClinicSense is Great" January 20, 2026 5.0 Overall, my experience has been very good with ClinicSense. It always works the way I expect it to, and I like having the comfort that there won't be a surprise shutdown or something. Pros The customer support at ClinicSense is amazing. I usually get a response within 24hrs if not sooner. The support team is friendly and sends videos on how to address whatever problem I have. Cons I would love it if there was a way to export a client's file. Right now if I need to provide the file to a lawyer (for example), I need to download each treatment note separately, which for clients who have been coming to me for years can take a lot of time. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense JaneApp was super expensive, and I run a very small business. Switched from [GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/) Go Rendezvous was great when it was just me, but presented some issues when I hired another therapist. Review Source KW Karine W. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Straightforward and Great for my small business." February 13, 2026 5.0 My experience with ClinicSense has been very good and I appreciate the help and interaction and positive support. Pros I love that ClinicSense allows me to run my personal (only me) massage therapy business. It is easy to use and didn't take extra time to learn. It is consistent and help is available. The cost is reasonable and is scalable-- I don't have to pay for more than I need. It is also easy for my customers to make appointments online and communicate with me. Cons I was concerned about choosing a clinic management software because of all the necessary details. I also felt overwhelmed by the project. Clinicsense has it all covered and I was able to learn quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense It was more straightforward. The pricing was clear and affordable. My business is very small, and it worked well for that. Review Source JRF Jessica Rose F. RMT, Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer Since Day One" July 4, 2026 5.0 I have been using this software for over 5 years now and I haven't even thought to look elsewhere for a system for my business. Pros It is very easy to navigate as a user and have rarely if ever run into any issues with the software. Cons I am still looking forward to the progress and development of the mobile app as well as a client portal. Review Source MW Marissa W. Licensed Massage Therapist and owner Alternative Medicine Used the software for: 6-12 months ### "I love clinic sense " October 28, 2025 5.0 I love them! They are fast and easy to deal with customer service wise, they transferred all of my clients over with no extra mark-up- and when I had trouble navigating the site and working out the links they sent me a personalized video ironing out the problem in MINUTES. They also treat you like a human and prioritize helping you. I love the small special touches of sending a written thank you card (because no one does that anymore!! It really was a thoughtful thing that made me smile!) and a card for booking 100 appts with them with a book. I’m not one to really recommend things to people but I definitely recommend them to anyone that is looking for a new booking system! Pros I love their fast and specific customer service, the seamlessness of booking clients and intake, the email campaigning, and most of all their SOAP nots section! Cons The price, its definitely worth it for all of the features it has but it’s definitely something I have to be conscious of and make room in my budget being an independent contractor and small business owner Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square appointments sucks and it’s hard to get in contact with anyone when something goes wrong, plus the interface at least to me is not user friendly and to access anything took me forever to find it. (I still use square as a POS though and that side is easier to use than their appts) Review Source RH Ramona H. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "2 thumbs up 👍🏼 👍🏼 " January 6, 2026 5.0 I’ve been using ClinicSense for approx 8 years now. They are continuously adding new features and making improvements. Pros I think it’s priced fairly and user friendly. When I have had to contact customer service, they always reply promptly and are helpful. Cons I can’t think of any negatives at the moment. Maybe instead of paying one lump sum each year we could pay every 6 months? Switched from [ClinicWise](https://www.capterra.com/p/215711/Virtual-VetNurse/) That system was closing up business so we couldn’t use it anymore Review Source EV Elsa V. Manual Therapist Hospital & Health Care Used the software for: 1-2 years ### "Easy and reliable " April 9, 2026 5.0 Very satisfied! Love the interface. Other interfaces I've used have glitched a lot and have been confusing to find what I need- Pros I love how easy the interface is to use- I use this for both my businesses. Booking, payment processing is quick- will definitely be using long term. Cons There is nothing that comes to mind- this software is miles better then other ones i use and never glitches. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) It was so glitchy- the check out never worked and it got stuck on the loading- Review Source ZC Zoe C. Registered Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Intuitive, responsive and awesome " October 10, 2025 5.0 I started with clinicsense when I first opened my massage practice. In other work settings I have used paper files. And other similar programs. Clinicsense has been the most intuitive and straightforward to use. Pros Amazing customer support. It’s so easy to use both as practitioner and for my patients. Scheduling appointments is easy for them, and the adjustable parameters are awesome for me with managing appointments. Clinicsense is also very receptive to feedback and always updating their system to include requested features. I feel my files are safe with ClinicSense. Cons Nothing I don’t like! At one point the prices raised which is always a bit of a bummer but with all the constant upgrades they are making it does make sense. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense It’s run by massage therapists for massage therapists Review Source MS Michelle S. RMT Medical Practice Used the software for: 1-2 years ### "Easy to use" January 5, 2026 5.0 Problems are solved quickly and effectively, new features are rolled out routinely. I like the short videos that come with new features to make it easy to figure out Pros It’s easy to use for both clients and myself. I routinely have clients book appointments at any hour- when I wouldn’t be answering the phone. Cons The mobile site isn’t as easy to navigate- I dislike using it on my phone because of how it shows up- on my laptop it’s great Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Ease of use- for myself booking on other sites and as a practioner Review Source MB Michael B. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Scheduling Program!" October 23, 2025 5.0 Overall I am impressed with ClinicSense, from onboarding to always being available with any question I may have. Pros ClinicSense has excellent Customer Support, available both through the website with FAQs, as well as when reaching out in email. I really appreciate the videos included in the responses to my technical questions! Cons I have a few clients comment that they can not Cancel/Reschedule directly through my website, but need to go back to their confirmation emails to do so. Perhaps this could be updated?? Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense Price and compatibility with what I needed.. Switched from [Bodywork Buddy](https://www.capterra.com/p/151839/Bodywork-Buddy/) Did not have all capabilities I was looking for. Review Source LB Lee B. Owner Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I Love ClinicSense" September 25, 2025 4.0 Overall, I really like Clinicsense. I have been using it since 2018, and it has consistently added new features that have made business growth easy. It is an easy to use and all around good clinic management software. Pros I love that all of my appointments, notes, client communication, gift certificates, and packages are all in one place and easy to manage. Cons It is hard to manage unlimited memberships that don't have a set number of appointments. Also, it would be nice if the treatment packages that are set up could be available to purchase as gift certificates on the booking site. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense It had similar features, but the price was better. At the time, ClinicSense was Massage Thearpy specific and I really liked that. Review Source SA Sarah A. Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Economical, easy to set up and modify, easy for clients, effective for all!" January 16, 2026 5.0 I've been a client for several years and will remain so. Great product, economic, and easy to use for all!! Pros I am a sole practitioner, and ClinicSense is a great value for complete scheduling and appointment management and payment processing. Importantly, my clients feel it is easy to schedule. The reminders and confirmations were easy to set up, as were wellness check-ins. The few times I've needed customer service, they've been on the issue nearly immediately. Cons I would like a way to archive clients who are deceased or moved out of state. I've suggested this as have others, and my understanding is that they're considering and/or working on it. Review Source HA Hollie A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "requested review" January 6, 2026 5.0 good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet Pros Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere. Cons Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense better for massage therapy with soap notes Review Source TP Timothy P. Owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Fabulous, fabulous, fabulous" September 25, 2025 5.0 There are many features to the Clinic Sense system that it would be too onerous to describe in all its detail - some I choose to use and others I don't. However, the flexibility of the system is absolutely fabulous. For example, I am "old-school" I am 75 years old and still practicing massage therapist. For example, rather than use the excellent electronic note keeping system for client records, (soap notes,) I prefer to make a printout of a client file and write notes with a pen. Well the Clinic Sense system allows me the flexibility to choose to use whatever system suits me best. I have now been a client of Clinic Sense for 8 or 9 years and I cannot imagine running my business without them. Pros I love the system for management of appointments without the need for myself and clients to play endless telephone tag. My clients too love this feature and are able immediately to see my availability and get an instant confirmation. I love the accounting system and am able to see my sales for any selected time period. This allows me to save immense time when it comes to completing my taxes at the end of the year and calculating the required quarterly payments necessary to send the Canadian government for both my personal return and for sales tax. I use the email newsletter section to keep my clients updated on my availability if I am taking holidays and my clients have often responded how much they like this feature. I can seamlessly send a communication with suitable photo. It is all about keeping in touch with clients and that is an important marketing tool. Cons Whenever I have had a problem with the system (usually because of my own incompetence around anything tech - actually, it's not at all complicated) Customer Service has been absolutely brilliant. So there have been no problems at all. Review Source JG James G. Owner Alternative Medicine Used the software for: 2+ years ### "Still Loving ClinicSense" January 8, 2026 5.0 My experience with ClinicSense has been, and continue to be, great since I started using it years ago. Pros I love the SOAP note features for my clients. ClinicSense also has great marketing tools like Google Review email follow ups. My clients like the “availability” email they get each week with my schedule. I also like the credit card capture feature prior to booking to make payment of invoices easy. With continuous improvements like wait lists, it continues to give me what I need for my practice. Cons There is not a lot of flexibility in making changes to the look of the home page. The look is fairly standardized. Review Source RR Ryan R. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great and Fantastic" October 30, 2025 5.0 Easy and fun! It was a fast and basic setup when I signed up for the program! It is also quick and easy to use with clients! Pros Being a massage therapist / owner, Clinic Sense has made the business process easy and stress-free. They take pride in their customer service and response is fast if assistance is needed. The setup fits your needs whether you run a business or have employees work for you. Everything is quite helpful! Cons The ability to send out emails for specific groups of clients. I am a independent contractor and admin at a club house so I have the inability to send emails to specific clients or a specific group of clients. Review Source JL Janice L. Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Best online booking platform" December 19, 2025 5.0 I always suggest ClinicSense when anyone in the Facebook massage group ask for suggestions on online booking. I know there are others but I will ALWAYS use ClinicSense Pros Benefits of ClinicSense: Emails or text reminders and invoices Reports at the click of a button Email log Ability to upload User friendly charts Cons There's one part when I use the online app and I go in to mark invoice as paid. It asks to save it first. I'm not a fan of needing to save Review Source CU Chandni U. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Professional Clinic App" October 15, 2025 5.0 Amazing Effortless booking and keeping up with clients Invoicing What else do you really need when you can find everything under one Umbrella Pros Secure System Cost Effective Customer Support 24/7 Scheduling appointments is so simple and easy, appointments reminders are set up Square app is a plus Form Builder is very convenient Chart notes are so much easier to use Scheduling Appointment online is very convenient Managing scheduling and appointments with Clinic sense has been an amazing and smooth experience Cons Nothing, as it’s perfect. I never had any issues with the system. Most answers are already there on Help option with written and video explanation. And, reaching out to the company is very easy too! Review Source TK Tayler K. LMT, CES Health, Wellness and Fitness Used the software for: 2+ years ### "Best Online Booking software, money well spent" October 2, 2025 5.0 See Pros but I love it. Its helped me grow my company so much and as soon as I used it I saw a dramatic increase in revenue. Helps me manage clients and grow my company Pros CLIENTS LOVE HOW EASY IT IS. I get compliments all the time about how easy my online booking is and its such a fast experience. I love the abilility to manage my clients, do soap notes, and get credit cards on file to reduce cancellations or charge no shows. Its easy to manage and the reminders it sends to my clients is super valuable. Best value for what you get. Cons I'd say the things I like least they have addressed and fixed over the years. It would be nice if I could offer a separate service or company without buying another subscription (so I can send links to different clients to only see specific services) But for the needs I have this is perfect. 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