--- title: "ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClinicSense the right Patient Case Management solution for you? Explore 675 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178722/ClinicSense/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ClinicSense 4.8 (675) [View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ClinicSense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews CM Coline M Owner Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Actually I like many things about what they offer, such as the Business side of things with accounts payable, stats on all programs, numbers registered as well as a waiting list system that makes tracking clients so much smoother.“ July 16, 2026 SS Salvatore S RMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The periodic updating of the ClinicSense platform has restricted my schedule input to a few months at which days that are bimonthly and put in manually were lost and required monitoring and redone at great expense to time lost repeating the task.“ April 9, 2026 NN Nicole N ownerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It helps with client retention because it sends out automatic emails with your availability, birthday emails, prompts for Google reviews.“ July 21, 2026 BB Brittiany B Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“ January 22, 2026 JS Jessica S Board Certified and LIcensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments.“ April 1, 2026 CL Claire L Registered Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that when you export a client file it doesn't export the clinical notes, only the client profile.“ June 24, 2026 CC Carron C RMTHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients.“ January 24, 2026 Christian A Osteopathic Manual PractitionerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “We cannot erase a patient from the system; some of them make a bug when I pick them.“ July 13, 2026 ## Showing most helpful reviews Showing 1-25 of 675 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry W. Medical Massage Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "You just can't go wrong with ClinicSense!" November 2, 2025 5.0 I have a sole medical massage practice and was considering several scheduling management solutions before I was told about ClinicSense from colleagues. I primarily use it to handle my booking, payments, and SOAP notes for each session. Pros As a new sole proprietor with ClinicSense, the value for money is just right since I only have a few clients right now. I've had excellent customer support the few times I've needed help. And the features for handling clients, scheduling, intake forms, and SOAP notes are robust and very flexible. Cons I've been using ClinicSense for several months without any complaint about the software platform. It's very user friendly and easy to navigate and master. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Reason for choosing ClinicSense It seemed the best option after I used it during the included free trial period. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) MassageBook wasn't flexible enough for my needs. Review Source BK Bethany K. Sports massage therapist Sports Used the software for: 1-2 years ### "An amazing service for sports massage therapists!" October 7, 2026 5.0 I have absolutely loved my experience using clinic sense and have recommended it to many of my sports massage therapist friends. We have been kept well informed of updates and improvements and have only got good things to say about customer care and overall ease of use of the system. Pros Clinic sense has drastically improved by appointment scheduling - it has made it so easy for clients to easily book, reschedule or cancel appointments without wasting time having to contact me. So many of my clients have commented on how easy my ClinicSense system is to use and love the appointment reminders which are sent automatically. I no longer worry about double booking or missing appointments because the system does all of the hard graft for me. I get so much security from knowing all my client files are safely stored on my ClinicSense account and are easily accessible. I find the different options for treatment notes based on my clients issues/complaints. Cons I had some slight confusions about payments when I went on maternity leave and I need up being over charged for a few months but this was quickly rectified with some very good customer support and was reimbursed. There was quite a significant jump in price a year ago which meant my business took a hit of a financial hit but once again clinic sense was very helpful in explaining this. Review Source CO Chris O. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A good product. Hard to top this product. Keep up the good work." May 3, 2023 3.0 Online book software that give you more than you realize you needed. I am thankful for ClinicSense. Pros Once you learn the ropes ClinicSense operates smoothly and with little to no difficulty. Lots of features. Can't live without my online book now! :)Dev's are quick to answer concerns. Cons The update to ClinicSense is causing some confusion and making some features the old version had harder to achieve. Hopefully they will work on resolving these issues. My software should work with me and for me, not make my day to day harder and slower to get through. Reason for choosing ClinicSense At the time the decision was not mine to make, I was working in a clinic that chose the software for the team. Review Source CL Claire L. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product!" June 24, 2026 5.0 I love ClinicSense. It's easy to use, I can check everything I need for day to day and for month end, from receivables to sales tax. The new waitlist feature is quite handy, and clients love the ease of booking online. Pros It's easy to use, easy to navigate, and it logs all important information with reports for different business needs. Cons I don't like that when you export a client file it doesn't export the clinical notes, only the client profile. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I moved companies and they used ClinicSense, but I much prefer it to booker. Review Source EH Erika H. massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "satisfied customer" September 28, 2026 4.0 I choose to keep total control of my appointment schedule, I do not offer online booking and I do not use it for payment processing. It works great for my needs, and I love that I can link my home google calendar to keep track of what life is throwing at me at the same time. Any time I have had an issue, customer support has quickly resolved my issues, and help when I needed to import my client list. Pros I don't use half of the features this product offers, but it's so easy to set up and use, and pretty customizable. Rarely have I ever had issues with the software itself- once in 6 years I think I didn't have access to my schedule because things were down Cons I probably like the cost the least, but I do get a discount through my insurance carrier (AMTA) I haven't run into much that is a negative Review Source MD Michaela D. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with Clinicsense" September 23, 2026 5.0 Overall really happy with this software and value of the fees. They are always happy to hear suggestions and we enjoy beta testing some of these ideas. Pros We have been using Clinicsense for several years, great customer support and always upgrading to keep up with what us therapists need. Cons I wish the App had more functions like the desktop version - ie. gift card sales would be really helpful when away at events or otherwise. Switched from [AppointmentReminders.com](https://www.capterra.com/p/10044213/AppointmentReminders-com/) Cost, what was offered, canadian company Review Source LS Lauren S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense clinic software that makes sense" September 15, 2026 4.0 Overall its easy to use, can make my own schedule, app on my phone allows quick access and it keeps all records organized and safe. Pros ClinicSense is user friendly and if you need guidance or reminders or help they have great how to videos that are clear and easy to follow and understand. They are also always improving their product which i really appreciate. Cons I do not like that I cant see other practitioners previous treatment notes but i believe this is an admin feature that is available my clinic owner (even though i asked for it) has just decided to not give me this feature. Review Source HL Holly L. Registered massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy customer " September 29, 2026 5.0 I’ve been with ClinicSense for quite a few years, and I feel that my overall experience has been very good. Like I said there have been some issues, but I believe they’ve all been resolved. Pros The Clinic Sense customer support team is always there for me. Whenever I’ve had any issues, they respond to me quickly and provide information to resolve the issue. I have not had any issues recently, so it seems like any tech issues that I had in the past have been resolved. I appreciate the ease of use for both myself and my clients, appointment scheduling is very easy, and I like that I can send out my availability summary. Cons I did not like that they bumped me up to the second tier pricing when I booked over a certain number of clients. I am a very small business and the number of clients I booked is just over the threshold, but I’m bumped into the next tier. Review Source LG Lisa G. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy peasy " September 6, 2026 5.0 Out of the many spa apps I’ve used, it’s by far the easiest and most user friendly. Even if you make a mistake it’s not catastrophic Pros I really enjoy the ease of ClinicSense. I’ve used MindBody and SpaBiz and it’s just intuitive to use. It really only takes a few tries to figure out where the buttons are or what tab has what. Cons Not a fan of it timing out after 45 ish minutes (that I’ve noticed). Since it’s a massage app it would be great if it timed out after 100 minutes since a majority of my massages are 60 and 90 minutes. It’s minor but having to constantly log in, or making sure the app is current in the middle of a massage is irksome Review Source SC Sarah C. Massage therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great booking app" August 31, 2026 5.0 Very satisfied. Smooth experience with booking in clients and vice versa. Clients also find it easy to cancel or reschedule if needed Pros Its easy to use for both client and practitioner. Its made my job alot easier. Reasonably priced as well Cons With the forms, sensitive areas consent should be automatically as well in my opinion. I noticed this one i had to go in and send the form myself Review Source AW Amber W. Massage Therapist and Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Experience " October 23, 2025 5.0 I’m very happy with ClinicSense. I do massage therapy and some Esthetic services and I’m able to use this booking service for all my treatment and even create my own waiver forms for my clients to fill out and sign. Pros I love that it’s super easy to navigate and set up. My clients love how easy it is for them to book appointment and gives them reminder notices which also cuts down on the amount of missed appointments. My favourite feature is the weekly availability email that goes out to my clients. Helps to fill my schedule for the week. I love that my clients information is secure and keeping client records is convenient and easy. I think the monthly fee is fair. It’s easy to add services and employees if needed. Overall, very user friendly. Cons I find I have to reinstall the app occasionally. I find the app will freeze up if I’m trying to go too quickly. It needs time to think. I have noticed it’s gotten better but it’s frustrating when I’m trying to book though the app then it will freeze and I have to reinstall and start the process over. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing ClinicSense Price and a recommendation from a friend who was using it. Sounded like it was the best fit for my small business. Review Source JB Jane B. Licensed Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended" October 20, 2025 5.0 As a first time business owner, I was looking for something easy, and easy for me to navigate as I didn't have much experience in technology as far as scheduling, bookkeeping, records etc.. but this app has also expanded my knowledge in those areas. Easy to run reports, financial reports, and options for payments. Pros I like the ease of scheduling clients and my clients find it easy to navigate to open time slots. Also, scheduling on my phone is convenient. Payment, and SOAP notes is incredibly easy as well. Cons When scheduling on my phone if the app is left open I have to reset my phone which can be a bit inconvenient. But, its not a huge time delay to do that. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Price and no Soap notes areas. My goal was to keep everything in one program. But in further review its not hard to work both. Review Source KC Kelly C. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Clinicsense is amazing for my business" January 19, 2026 5.0 It is easy to navigate for myself and my customers. They really like it. I love that it sends a weekly email to my clients about last minute times available for their treatments. It takes care of my income totals. Pros The customer support is amazing…it blows my mind that you get to deal with real live people. \[sensitive content hidden\] has been so patient with me on several occasions. I am very grateful. Cons There is nothing more that I need from Clinicsense. No complaints. I like the look of the main pages, the value of the program is amazing and the website is not overwhelming to look at. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing ClinicSense The appearance of the documents and the pages itself. Less busy and more organized layout. Review Source NH Naomi H. Practice Manager, Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense delivers quality and client-centered experience" October 11, 2025 5.0 ClinicSense has helped to streamline our client and appointment services so that we can focus more time and energy on client care. Pros Every interaction with the team at ClinicSense has been outstanding. Whenever we have a question or issue with the software, they are prompt and professional in their response, going above and beyond expectations. The software is very accessible both from the practice side and client-facing aspects. Clients report on the ease of appointment scheduling, and we appreciate the high level of security in the software. Cons While all the existing features are great, we are looking forward to ClinicSense hopefully adding features such as more options for when reminders are sent out, and more options in the reports section. I also would like to be able to send texts to clients other than the automatic reminders (such as for rescheduling). Switched from [Genbook](https://www.capterra.com/p/220430/Genbook/) They sold the company and the new platform was not designed for massage therapy. Review Source MS Michelle S. RMT Medical Practice Used the software for: 1-2 years ### "Easy to use" January 5, 2026 5.0 Problems are solved quickly and effectively, new features are rolled out routinely. I like the short videos that come with new features to make it easy to figure out Pros It’s easy to use for both clients and myself. I routinely have clients book appointments at any hour- when I wouldn’t be answering the phone. Cons The mobile site isn’t as easy to navigate- I dislike using it on my phone because of how it shows up- on my laptop it’s great Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Ease of use- for myself booking on other sites and as a practioner Review Source SA Sarah A. Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Economical, easy to set up and modify, easy for clients, effective for all!" January 16, 2026 5.0 I've been a client for several years and will remain so. Great product, economic, and easy to use for all!! Pros I am a sole practitioner, and ClinicSense is a great value for complete scheduling and appointment management and payment processing. Importantly, my clients feel it is easy to schedule. The reminders and confirmations were easy to set up, as were wellness check-ins. The few times I've needed customer service, they've been on the issue nearly immediately. Cons I would like a way to archive clients who are deceased or moved out of state. I've suggested this as have others, and my understanding is that they're considering and/or working on it. Review Source BS Brooke S. Osteopathic Manual Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent! Highly recommended! " June 24, 2026 5.0 Pros I’ve been extremely happy with this clinic management software. It’s very user-friendly, easy to navigate, and has streamlined many of my day-to-day operations. My patients find the online booking system simple and convenient to use, which has significantly improved the appointment scheduling process. The customer support team is outstanding—responsive, knowledgeable, and always willing to help when needed. I highly recommend this software to any clinic looking for an efficient and reliable management solution. Cons When using the app I’ve no idea some small glitches when trying to enter multiple payments. The payment dates don’t line up after entering payment and saving payment method. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense More cost effective and more user friendly Review Source Kimberly K. LMBT, MSPT, OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch program!!" January 15, 2026 5.0 I overall lovw this program, it is easy for me to use and it is also client friendly. They also have an easy time navigating the site. Pros I like the ease of use. It handles everything I need it to (scehduling in oerson and online, email blasts, reminders, google reviews, gift certificates, reports, documentation, payments). Customer service is very prompt and always helpful. They actually answer you and provide solutions and videos to guide you through if needed. Cons I hate that they got rid of their alerts. For example, there used to be a function thst if you put it a message that was important i.e LATEX ALLERGY, i could create an alert and it would instantly pop up as soo as inipened their file. They have eliminated that. Also, theybgot rid of being able to attach or send videos or documents in an email. So if i cfrate a holiday card and want to put it in my email, i can not attach the file anymore. Booo!! Review Source HA Hollie A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "requested review" January 6, 2026 5.0 good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet Pros Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere. Cons Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense better for massage therapy with soap notes Review Source TP Tammy P. Owner Medical Practice Used the software for: 2+ years ### "A winning combination for your business!" May 24, 2026 5.0 Great experience for ease of my massage business. The price is affordable and the software is easy to use. Pros The communication with the ClinicSense team cannot be beat. Prompt, concise, friendly and knowable. My clients love the ease of using the reminder of open appointment availability. This feature increased my business the very 1st month. The ease of booking appointment and changed is also a winning feature. I highly recommended ClinicSense for your business too. Cons I have not had a bad experience or anything that would make me want to switch to a different company. Review Source CF Cynthia F. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best investment for my business!" January 14, 2026 5.0 Very happy, simple, clean and easy to use program. I plan to continue using this program going forward in the future as it has been the best investment for my business. Pros Super easy and convenient layout for clients and practitioners, as well as having an amazing and quick support team that gives you detailed instructions and solutions. Cons Sometimes it takes abit for your suggestions to be recieved and changes to happen, but that is a pretty normal thing for developing a website. Review Source RF Robyn F. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense" April 3, 2026 5.0 Overall very positive, I will continue to use ClinicSense and suggest it to my colleagues. I appreciate how quickly they respond whenever I have had a question! Pros They have great customer support and easy to navigate UX, I appreciate their price point and overall design and information, including end of year reports. Cons I wish reoccurring appointments could be saved for more than a year and that clients had a portal to access their appointments as they often get confused about how to cancel their appointments Review Source AH Amanda H. Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "The best booking app for Massage Therapists " October 8, 2025 5.0 I sing Clinic sense praises to everyone. Marketing, selling gift cards online. Customer support when needed. It’s easy for my staff to maneuver around it and also great when my reminder goes out every week to remind clients to book. I love it and recommend to everyone. If you are a ABMP member you get a discount. Great value for what you receive. Pros it is easy to use and helps you with appointment scheduling and reminding your clients to book their appointments. Marketing emails and gift card sales. Cons there isn’t anything I dislike about Clinic sense in the 4+ years I have been using it. It helps me as a small business. Review Source BB Brittiany B. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied customer " January 22, 2026 5.0 Overall I’m beyond satisfied with ClinicSense and will continue to promote the company to my fellow LMT’s as a viable option for in upgrade to their scheduling needs. Pros ClinicSense has made running my own practice much easier to manage. Clients report that they love the ease of booking appointments online, and the ability to fill out paperwork pre appointment. I personally like how secure and easy the payment processing is,clients can make a deposit and if need be It can refunded with no stress. Customer support is always reliable and helpful, and the team at ClinicSense are always striving to make improvements. Cons The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business. Review Source KM Katrina M. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "My 2 Sense " January 6, 2026 5.0 My experience with Clinic Sense has been great, I have been using platform for 5 years and I’m pleased with the progress and the costumer support team. Clinic Sense sends out emails if there’s any updates, webinars, campaigns, etc. I appreciate the information shared. Pros Clinic Sense is very easy to use for me and my clients. I like the tutorial videos explaining new features. Also, I like to new wait list feature, it allows my clients to add themselves to the waitlist for convenience. Scheduling appointments is simple and easy to navigate. Cons Honestly, I don’t have anything I don’t like about Clinic Sense. I know if I ever had a question or concern, someone is available to help. 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