# Page 2 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 2 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 26-50 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SA

Sarah A.  
Owner and Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Economical, easy to set up and modify, easy for clients, effective for all!"

January 16, 2026

5.0

I've been a client for several years and will remain so. Great product, economic, and easy to use for all!!

Pros

I am a sole practitioner, and ClinicSense is a great value for complete scheduling and appointment management and payment processing. Importantly, my clients feel it is easy to schedule. The reminders and confirmations were easy to set up, as were wellness check-ins. The few times I've needed customer service, they've been on the issue nearly immediately.

Cons

I would like a way to archive clients who are deceased or moved out of state. I've suggested this as have others, and my understanding is that they're considering and/or working on it.

Review Source

CC

Carron C.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use, giving peace of mind for my practice"

January 24, 2026

5.0

ClinicSense has made my tasks a lot easier and more efficient to complete. It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients.

Pros

I like the program for its ease of use. It stays up to date with the standards of practice we require as RMTs in Canada. I love the customer support team, they are responsive and helpful with any question! I think its value for money is one of the better options out there when looking for a reliable booking and charting system.

Cons

I would love it if there were a few more reminder options for sending the clients reminders and the time-frame options to choose from before the scheduled appointment time.

Review Source

JRF

Jessica Rose F.  
Owner and Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "5 Years of Great Service: Why I Highly Recommend ClinicSense"

January 7, 2026

4.0

A fantastic piece of software that I plan to stick with and it’s been a fantastic partner in my business growth! Overall, I’m a very happy customer and highly recommend it to other therapists!

Pros

I have used ClinicSense for the last five years, ever since I opened my doors. It is a fantastic platform that handles everything from online booking to detailed SOAP charting seamlessly. It’s user-friendly, reliable and I highly recommend it for any massage therapist starting out or looking to upgrade their system.

Cons

Lack of a Client Portal is my biggest pain point. Currently, clients cannot easily log in to view or reschedule upcoming appointments on their own. They have to contact me directly for every change, which interrupts my workflow. As a sole owner/practitioner, I need my software to empower clients to self-manage their schedules so I can focus on treatment. The mobile app experience feels clunky and is not as user-friendly as the desktop version. I often find myself needing to wait until I'm at a computer to do tasks that should be easy to handle on the go.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

It had the most features I was looking for and the pricing is affordable as a solo practice.

Review Source

SC

Samantha C.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Clinic Sense User"

November 6, 2025

5.0

I really like using clinic sense. I have used other booking sites and some didn't have the option to do the notes online for clients. I really like that you can personalize it the way you want it.

Pros

I like that it is very easy to use. If there were any issues it was easy to get help. Making payments was very simple. My clients loved that they would get a reminder before their appointments. The price of the system was very reasonable , comparable to most systems out there if not better. I would definitely recommend to other RMTs

Cons

There wasn't too much that I didn't like about this booking system. I did find the app version for my phone a little frustrating at times. Trying to print out receipts from app was difficult trying to find where to do it from. Sometimes I would accidently hit the back button on my phone instead of the apps back and I would have to exit the whole app to get back to what I was doing.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

With clinicsense there was an option for a 30 day free trial and you could test it out easily. With Jane I don't remember it being very easy to be able to test out the product.

Switched from

[SAM](https://www.capterra.com/p/211766/SAM/)

Used SAM while working for another company. It was a very old version. Wanted to upgrade to something where I could do all my paperwork online.

Review Source

TK

Takanori K.  
Counsellor Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "Review of ClinicSense"

January 15, 2026

5.0

As I stated above, I'm quite satisfied with CS especially for their customer service and easiness and straightforwardness in using the system.

Pros

\- security: I am not sure how secure it is as I think my agency has not had so-called cyber attack. But the CS staff told me their security level is very high. - value for money: the cost is more reasonable than other compeitors when we did some reseach before choosing the CS. - cutomer support: Super good. I have contacted them several times, and their responses have been super quick every time.And the issues get solved quickly, too. - appointment management/scheduling & appointment management/appointment scheduling: the system is easy and straightforward. - payment processins: symple and straightforward

Cons

\- some of my clients conatacted me, saying "I have not received the receipt although I paid." I had thought the recipt is automatically issued after clients make payment with creditcard. It seems that a client has to click "$0" on the screen after he/she makes a payment - and I heard there is no isnstruction like "please click ~~ for your receipt." I ontacted CS regarding this matter, and a staff told me they would work on that. But I am not sure if the issue has been solved or not.

Review Source

HA

Hollie A.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "requested review"

January 6, 2026

5.0

good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet

Pros

Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere.

Cons

Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ClinicSense

better for massage therapy with soap notes

Review Source

LN

Laura N.  
License Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy, Reliable, and Business-Boosting"

January 4, 2026

5.0

My overall experience has been extremely positive. The software is reliable, user-friendly, and supports my daily operations while helping my small business stay organized and grow.

Pros

Easy to use, my clients love the online booking feature, and it is affordable for all of the features it offers. It keeps both scheduling and communication simple and efficient.

Cons

I would like to be able to categorize or mark clients as "Active," "Inactive," or "Deceased." Then run reports on how many clients I have in each category.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing ClinicSense

The prices were more affordable and the features were outstanding.

Switched from

[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

I wanted automated reminders and the option for online booking.

Review Source

PG

Patrick G.  
Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Ease of use"

January 20, 2026

5.0

I have used it now for over a year and it has been the best addition to my practice! Prior to using ClinicSense, my schedule was a mess and my treatment notes were disorganized. Now, everything is where it should be and I love how much less work is required on my end!

Pros

Ease of use, and Customer service. These 2 items were the main reasons I added ClinicSense to my practice.

Cons

So far, nothing. I have had a couple of issues with the software and was able to get help nearly immediately and my issues were resolved in less than 1 business day.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

When I enquired about both products, ClinicSense got back to me in the same day - Jane took longer than 48 hours. I thought that if this is the way that Jane is going to treat a potential client ... draw your own conclusions.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Google was too cumbersome. I had way too much work on my end to keep things organized.

Review Source

AW

Amber W.  
Massage Therapist and Esthetician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Experience "

October 23, 2025

5.0

I’m very happy with ClinicSense. I do massage therapy and some Esthetic services and I’m able to use this booking service for all my treatment and even create my own waiver forms for my clients to fill out and sign.

Pros

I love that it’s super easy to navigate and set up. My clients love how easy it is for them to book appointment and gives them reminder notices which also cuts down on the amount of missed appointments. My favourite feature is the weekly availability email that goes out to my clients. Helps to fill my schedule for the week. I love that my clients information is secure and keeping client records is convenient and easy. I think the monthly fee is fair. It’s easy to add services and employees if needed. Overall, very user friendly.

Cons

I find I have to reinstall the app occasionally. I find the app will freeze up if I’m trying to go too quickly. It needs time to think. I have noticed it’s gotten better but it’s frustrating when I’m trying to book though the app then it will freeze and I have to reinstall and start the process over.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Price and a recommendation from a friend who was using it. Sounded like it was the best fit for my small business.

Review Source

KD

Keighli D.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "5 Stars for ClinicSense!"

March 3, 2026

5.0

I couldn’t have asked for a better service. The system is easy to use for myself and for my clients. The integrated marketing helps my business grow and thrive. The customer support is unmatched(shout out to Edith!) ClinicSense is one that I recommend to all my colleagues.

Pros

I love the integrated features they have like the square payment processing integration, email campaigns for marketing, clients birthdays, and client retention. The customer support and service is unmatched. My issues are responded to so quickly and if the issue is something about the software the team has advocated for change to happen. In looking for a scheduling service it was important to me that client notes were integrated and ClinicSense does just that.

Cons

The app doesn’t have a way to write client notes so I either need to have a laptop at my office or wait until I get home to enter notes.

Switched from

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

I needed the two-way calendar sharing to allow for less double bookings.

Review Source

JB

Jane B.  
Licensed Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly recommended"

October 20, 2025

5.0

As a first time business owner, I was looking for something easy, and easy for me to navigate as I didn't have much experience in technology as far as scheduling, bookkeeping, records etc.. but this app has also expanded my knowledge in those areas. Easy to run reports, financial reports, and options for payments.

Pros

I like the ease of scheduling clients and my clients find it easy to navigate to open time slots. Also, scheduling on my phone is convenient. Payment, and SOAP notes is incredibly easy as well.

Cons

When scheduling on my phone if the app is left open I have to reset my phone which can be a bit inconvenient. But, its not a huge time delay to do that.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Price and no Soap notes areas. My goal was to keep everything in one program. But in further review its not hard to work both.

Review Source

TP

Timothy P.  
Owner operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fabulous, fabulous, fabulous"

September 25, 2025

5.0

There are many features to the Clinic Sense system that it would be too onerous to describe in all its detail - some I choose to use and others I don't. However, the flexibility of the system is absolutely fabulous. For example, I am "old-school" I am 75 years old and still practicing massage therapist. For example, rather than use the excellent electronic note keeping system for client records, (soap notes,) I prefer to make a printout of a client file and write notes with a pen. Well the Clinic Sense system allows me the flexibility to choose to use whatever system suits me best. I have now been a client of Clinic Sense for 8 or 9 years and I cannot imagine running my business without them.

Pros

I love the system for management of appointments without the need for myself and clients to play endless telephone tag. My clients too love this feature and are able immediately to see my availability and get an instant confirmation. I love the accounting system and am able to see my sales for any selected time period. This allows me to save immense time when it comes to completing my taxes at the end of the year and calculating the required quarterly payments necessary to send the Canadian government for both my personal return and for sales tax. I use the email newsletter section to keep my clients updated on my availability if I am taking holidays and my clients have often responded how much they like this feature. I can seamlessly send a communication with suitable photo. It is all about keeping in touch with clients and that is an important marketing tool.

Cons

Whenever I have had a problem with the system (usually because of my own incompetence around anything tech - actually, it's not at all complicated) Customer Service has been absolutely brilliant. So there have been no problems at all.

Review Source

EB

Elaine B.  
RMT  
Alternative Medicine  
Used the software for: 1-2 years

### "Recommend using Clinicsense"

December 31, 2025

4.0

I find the support staff helpful especially in the beginning when I paid a little extra to be able to talk to someone live on the phone.

Pros

Saves me time. Simplifies the payment process with clients. Clients get a receipt emailed to them and I can resend or do a record for the whole year's treatments.

Cons

The initial few months I was nervous the system would not work. I was worried there would be problems with the booking system. I was worried that the payments would not go through. I did not have any of those problems. I leaned on the "Help" to learn how to use the app.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

The people I talked to were from Canada.

Review Source

NH

Naomi H.  
Practice Manager, Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ClinicSense delivers quality and client-centered experience"

October 11, 2025

5.0

ClinicSense has helped to streamline our client and appointment services so that we can focus more time and energy on client care.

Pros

Every interaction with the team at ClinicSense has been outstanding. Whenever we have a question or issue with the software, they are prompt and professional in their response, going above and beyond expectations. The software is very accessible both from the practice side and client-facing aspects. Clients report on the ease of appointment scheduling, and we appreciate the high level of security in the software.

Cons

While all the existing features are great, we are looking forward to ClinicSense hopefully adding features such as more options for when reminders are sent out, and more options in the reports section. I also would like to be able to send texts to clients other than the automatic reminders (such as for rescheduling).

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

They sold the company and the new platform was not designed for massage therapy.

Review Source

MW

Marissa W.  
Licensed Massage Therapist and owner  
Alternative Medicine  
Used the software for: 6-12 months

### "I love clinic sense "

October 28, 2025

5.0

I love them! They are fast and easy to deal with customer service wise, they transferred all of my clients over with no extra mark-up- and when I had trouble navigating the site and working out the links they sent me a personalized video ironing out the problem in MINUTES. They also treat you like a human and prioritize helping you. I love the small special touches of sending a written thank you card (because no one does that anymore!! It really was a thoughtful thing that made me smile!) and a card for booking 100 appts with them with a book. I’m not one to really recommend things to people but I definitely recommend them to anyone that is looking for a new booking system!

Pros

I love their fast and specific customer service, the seamlessness of booking clients and intake, the email campaigning, and most of all their SOAP nots section!

Cons

The price, its definitely worth it for all of the features it has but it’s definitely something I have to be conscious of and make room in my budget being an independent contractor and small business owner

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Square appointments sucks and it’s hard to get in contact with anyone when something goes wrong, plus the interface at least to me is not user friendly and to access anything took me forever to find it. (I still use square as a POS though and that side is easier to use than their appts)

Review Source

SB

Shannon B.  
Owner operator  
Medical Practice  
Used the software for: 2+ years

### "User experience "

October 4, 2025

5.0

The software is user friendly mostly. My older clients still have trouble navigating the availability campaign emails. Not sure if it’s user. Overall I love the system, it has been a game changer for my business. The appointment request is my favorite feature!

Pros

Ease of customer experience. The software is mostly user friendly. From a business perspective I love that I can do my appointments, notes and billing from the software.

Cons

Still have to contact clients for cancellation/openings. Older clients complain that they cannot navigate the calendar for the availability campaign emails.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing ClinicSense

Price and features that related to my business

Review Source

KC

Kelly C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clinicsense is amazing for my business"

January 19, 2026

5.0

It is easy to navigate for myself and my customers. They really like it. I love that it sends a weekly email to my clients about last minute times available for their treatments. It takes care of my income totals.

Pros

The customer support is amazing…it blows my mind that you get to deal with real live people. \[sensitive content hidden\] has been so patient with me on several occasions. I am very grateful.

Cons

There is nothing more that I need from Clinicsense. No complaints. I like the look of the main pages, the value of the program is amazing and the website is not overwhelming to look at.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing ClinicSense

The appearance of the documents and the pages itself. Less busy and more organized layout.

Review Source

MD

Michaela D.  
RMT and owner  
Medical Practice  
Used the software for: 2+ years

### "Great customer service "

December 20, 2025

5.0

Excellent! We have been with clinicsense for many years and have been happy with the booking and charting options. Clinicsense continously updates and listens to our requests.

Pros

Easy to use, great customer support, reasonable pricing. Any questions I have are always answered quickly and even sometimes with video instruction!

Cons

App could use some additional features such as being able to search more functions on a client file and sell gift certificates through the app.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Price was more efficient for our clinic.

Switched from

[AppointmentCare](https://www.capterra.com/p/166573/AppointmentCare/)

Wanted a Canadian software developer and up to date with compliance.

Review Source

KW

Karine W.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Straightforward and Great for my small business."

February 13, 2026

5.0

My experience with ClinicSense has been very good and I appreciate the help and interaction and positive support.

Pros

I love that ClinicSense allows me to run my personal (only me) massage therapy business. It is easy to use and didn't take extra time to learn. It is consistent and help is available. The cost is reasonable and is scalable-- I don't have to pay for more than I need. It is also easy for my customers to make appointments online and communicate with me.

Cons

I was concerned about choosing a clinic management software because of all the necessary details. I also felt overwhelmed by the project. Clinicsense has it all covered and I was able to learn quickly.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

It was more straightforward. The pricing was clear and affordable. My business is very small, and it worked well for that.

Review Source

AH

Amanda H.  
Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The best booking app for Massage Therapists "

October 8, 2025

5.0

I sing Clinic sense praises to everyone. Marketing, selling gift cards online. Customer support when needed. It’s easy for my staff to maneuver around it and also great when my reminder goes out every week to remind clients to book. I love it and recommend to everyone. If you are a ABMP member you get a discount. Great value for what you receive.

Pros

it is easy to use and helps you with appointment scheduling and reminding your clients to book their appointments. Marketing emails and gift card sales.

Cons

there isn’t anything I dislike about Clinic sense in the 4+ years I have been using it. It helps me as a small business.

Review Source

RH

Ramona H.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "2 thumbs up 👍🏼 👍🏼 "

January 6, 2026

5.0

I’ve been using ClinicSense for approx 8 years now. They are continuously adding new features and making improvements.

Pros

I think it’s priced fairly and user friendly. When I have had to contact customer service, they always reply promptly and are helpful.

Cons

I can’t think of any negatives at the moment. Maybe instead of paying one lump sum each year we could pay every 6 months?

Switched from

[ClinicWise](https://www.capterra.com/p/215711/Virtual-VetNurse/)

That system was closing up business so we couldn’t use it anymore

Review Source

RR

Ryan R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great and Fantastic"

October 30, 2025

5.0

Easy and fun! It was a fast and basic setup when I signed up for the program! It is also quick and easy to use with clients!

Pros

Being a massage therapist / owner, Clinic Sense has made the business process easy and stress-free. They take pride in their customer service and response is fast if assistance is needed. The setup fits your needs whether you run a business or have employees work for you. Everything is quite helpful!

Cons

The ability to send out emails for specific groups of clients. I am a independent contractor and admin at a club house so I have the inability to send emails to specific clients or a specific group of clients.

Review Source

ZC

Zoe C.  
Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Intuitive, responsive and awesome "

October 10, 2025

5.0

I started with clinicsense when I first opened my massage practice. In other work settings I have used paper files. And other similar programs. Clinicsense has been the most intuitive and straightforward to use.

Pros

Amazing customer support. It’s so easy to use both as practitioner and for my patients. Scheduling appointments is easy for them, and the adjustable parameters are awesome for me with managing appointments. Clinicsense is also very receptive to feedback and always updating their system to include requested features. I feel my files are safe with ClinicSense.

Cons

Nothing I don’t like! At one point the prices raised which is always a bit of a bummer but with all the constant upgrades they are making it does make sense.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

It’s run by massage therapists for massage therapists

Review Source

JG

James G.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Still Loving ClinicSense"

January 8, 2026

5.0

My experience with ClinicSense has been, and continue to be, great since I started using it years ago.

Pros

I love the SOAP note features for my clients. ClinicSense also has great marketing tools like Google Review email follow ups. My clients like the “availability” email they get each week with my schedule. I also like the credit card capture feature prior to booking to make payment of invoices easy. With continuous improvements like wait lists, it continues to give me what I need for my practice.

Cons

There is not a lot of flexibility in making changes to the look of the home page. The look is fairly standardized.

Review Source

EK

Emily K.  
Licensed massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Clinicsense for life! "

January 19, 2026

5.0

I would not ever consider another service for my business. I love clinicsense. They are constantly improving, the customer service is unmatched. I feel cared for as a small business owner and they make my life easier!

Pros

Clinicsense has helped me transform my practice. I love the built in internal marketing, the capability for different styles of SOAP notes, the waitlist feature, I could go on!

Cons

There are a few minor things that bother me, I wish it was more simplistic to place personal blocks on the calendar, I wish there was a drag and drop feature. I also wish the app was easier to use!

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

Again, I like clinicsense way better. I liked the user experience and interfacing more. As well as the price for what clinicsense provides!

Review Source

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