# Page 3 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 3 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 51-75 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DW

Danie W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease of use at its best! "

September 29, 2025

5.0

My clients appreciate the reminders and the message about availabilities being sent every 2 weeks. They also appreciate how easy it is to book and re-schedule and cancel.

Pros

I love that clinicsense is user friendly, I love that we can now submit claims directly and that we can track the revenus and taxes all from one system.

Cons

I am finding it difficult to find a way to change the way my invoices are printing. I would like to be able To change the font but have yet to find a way to do this. So I’d say that has been my least favorite thing about it so far.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Cheaper Ease of use More options for scheduling

Review Source

NL

Nicole L.  
Licensed Massage Therapist Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellence, Ease and Value All Wrapped Up"

January 23, 2026

5.0

Pros

ClinicSense has helped transform my solo practice into a thriving multi-practitioner hub in my area for best in class service. Their ease of use to schedule for my patients has been a game changer and the fact that I can manage payments and patients can process their own payments online has been nothing short of seamless. The value for what I pay monthly is on point. It really is just a great company and product. Cannot recommend them more.

Cons

I would appreciate an option to have a patients last initial show up on the schedule for confidentiality.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Better product to best manage my practice.

Review Source

LB

Lee B.  
Owner Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I Love ClinicSense"

September 25, 2025

4.0

Overall, I really like Clinicsense. I have been using it since 2018, and it has consistently added new features that have made business growth easy. It is an easy to use and all around good clinic management software.

Pros

I love that all of my appointments, notes, client communication, gift certificates, and packages are all in one place and easy to manage.

Cons

It is hard to manage unlimited memberships that don't have a set number of appointments. Also, it would be nice if the treatment packages that are set up could be available to purchase as gift certificates on the booking site.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

It had similar features, but the price was better. At the time, ClinicSense was Massage Thearpy specific and I really liked that.

Review Source

JL

Janice L.  
Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best online booking platform"

December 19, 2025

5.0

I always suggest ClinicSense when anyone in the Facebook massage group ask for suggestions on online booking. I know there are others but I will ALWAYS use ClinicSense

Pros

Benefits of ClinicSense: Emails or text reminders and invoices Reports at the click of a button Email log Ability to upload User friendly charts

Cons

There's one part when I use the online app and I go in to mark invoice as paid. It asks to save it first. I'm not a fan of needing to save

Review Source

MS

Michelle S.  
RMT  
Medical Practice  
Used the software for: 1-2 years

### "Easy to use"

January 5, 2026

5.0

Problems are solved quickly and effectively, new features are rolled out routinely. I like the short videos that come with new features to make it easy to figure out

Pros

It’s easy to use for both clients and myself. I routinely have clients book appointments at any hour- when I wouldn’t be answering the phone.

Cons

The mobile site isn’t as easy to navigate- I dislike using it on my phone because of how it shows up- on my laptop it’s great

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Ease of use- for myself booking on other sites and as a practioner

Review Source

KM

Katrina M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My 2 Sense "

January 6, 2026

5.0

My experience with Clinic Sense has been great, I have been using platform for 5 years and I’m pleased with the progress and the costumer support team. Clinic Sense sends out emails if there’s any updates, webinars, campaigns, etc. I appreciate the information shared.

Pros

Clinic Sense is very easy to use for me and my clients. I like the tutorial videos explaining new features. Also, I like to new wait list feature, it allows my clients to add themselves to the waitlist for convenience. Scheduling appointments is simple and easy to navigate.

Cons

Honestly, I don’t have anything I don’t like about Clinic Sense. I know if I ever had a question or concern, someone is available to help.

Review Source

KC

Kala C.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Happy and Growing with ClinicSense"

October 13, 2025

5.0

Customer service even though it's through email 10/10. I still remember the day I set up my account in 2022. The set up was a breeze. I'm very happy with everything and the few things I'm not; I will wait until they can.

Pros

Their willingness to expand the softwares features to meet client needs as industries evolve and the simple break down of pricing.

Cons

The struggle with the communication between them and the recommended credit card processors. The limitations of using the recommended processors though the software is unfortunate. Example custom tip that they can select privately

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Price!!!!! It became very unreasonable for a small business

Review Source

BB

Brittiany B.  
Owner Operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Satisfied customer "

January 22, 2026

5.0

Overall I’m beyond satisfied with ClinicSense and will continue to promote the company to my fellow LMT’s as a viable option for in upgrade to their scheduling needs.

Pros

ClinicSense has made running my own practice much easier to manage. Clients report that they love the ease of booking appointments online, and the ability to fill out paperwork pre appointment. I personally like how secure and easy the payment processing is,clients can make a deposit and if need be It can refunded with no stress. Customer support is always reliable and helpful, and the team at ClinicSense are always striving to make improvements.

Cons

The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.

Review Source

AP

Adam P.  
Manager  
Alternative Medicine  
Used the software for: 2+ years

### "Excellent software and great people to work with."

April 23, 2025

5.0

Excellent over past few years. I started with them when it was still fairly new and over the years it was upgraded, with new features added.

Pros

Learning curve is not difficult, support people are great to work with and the product is easy to use, price is fair.

Cons

Can not think of anything that makes me not like it.

Review Source

TK

Tayler K.  
LMT, CES  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Online Booking software, money well spent"

October 2, 2025

5.0

See Pros but I love it. Its helped me grow my company so much and as soon as I used it I saw a dramatic increase in revenue. Helps me manage clients and grow my company

Pros

CLIENTS LOVE HOW EASY IT IS. I get compliments all the time about how easy my online booking is and its such a fast experience. I love the abilility to manage my clients, do soap notes, and get credit cards on file to reduce cancellations or charge no shows. Its easy to manage and the reminders it sends to my clients is super valuable. Best value for what you get.

Cons

I'd say the things I like least they have addressed and fixed over the years. It would be nice if I could offer a separate service or company without buying another subscription (so I can send links to different clients to only see specific services) But for the needs I have this is perfect.

Review Source

DA

Djoanna A.  
Manual Osteopathy, RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to Use and Reliable Clinic Management Software"

February 4, 2026

5.0

I really love using this app. Overall, my experience with ClinicSense has been very positive. It simplifies scheduling, client management, and daily operations, making it a valuable tool for our clinic.

Pros

Easy to use and the response time to my concerns are fast. ClinicSense is very easy to use, intuitive, and reliable. The customer support team responds quickly and resolves concerns efficiently, which helps our clinic run smoothly on a daily basis

Cons

scheduling. Clients found it so easy to make bookings. The scheduling setup can take some time to fine tune at the beginning. However, once configured properly, clients find it very easy to book appointments online.

Review Source

DF

Domenic F.  
Osteopath  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pros and Cons"

December 31, 2025

4.0

My overall experience has been exceptional. Very happy with the software. Very little room for improvement.

Pros

Manages my entire practice from note keeping to tax’s. Easy to navigate and locate what you’re looking for.

Cons

So far no dictation for the note keeping portion of the the software but am optimistic that the will introduce.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Was recommended by college so i trialed the software and liked it.

Review Source

JD

Jaye D.  
Massage Therapist  
Alternative Medicine  
Used the software for: 6-12 months

### "Great booking system"

October 27, 2025

5.0

Great, very happy with the ease of set up, client integration and ease of use. Notification reminders are timely and helpful.

Pros

Appointment scheduling is so convenient and easy for my clients. So many have made mention of how much they like the new system.

Cons

I wish there was a way to optimize booking availability, and also keep my schedule without large gaps. Also would love a slightly easier way to scroll calendar to set in person appointments on phone.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

Better product, soap notes, more professional

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

massage book required you to be listed on their site, which includes therapists with unethical reputations in the massage business. Acuity was not set up well for massage therapy and soap notes

Review Source

HB

Haley B.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The last massage software you'll need!"

September 29, 2025

5.0

Pros

The best software for massage therapists, hands-down! It is so easy to use, and if you have any questions the customer service fom the ClinicSense team is amazing. You don't usually find this level of customer service anymore. This software is worth every penny.

Cons

I honestly cannot think of a thing I don't like about ClinicSense! And if you do find somthing you feel that could be done differently, ClinicSense does what they can to accommodate the user.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

The office I moved too recommended ClinicSense.

Review Source

JS

Jane S.  
Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Professional system"

October 6, 2025

5.0

Since starting with ClinicSense 5 years ago, it has helped me maintain a professional scheduling system for my clients to use.

Pros

The ease of use. It helps me with scheduling, bookkeeping and communication to my clients. Provides clear reporting.

Cons

Can’t think of anything at the moment. The continued updates keep ClinicSense relevant. I’m asked often if I would recommend it.

Review Source

VS

Veronica S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pro's to Clinic sense"

September 23, 2025

5.0

I love using clinicsense and always recommend them to new practitioners who are opening their business.

Pros

I love Clinic sense for my booking software. Anytime I have questions or concerns they are always timely with their responses and I love that they do personalized videos to answer my questions. I especially love their new waiting list feature, that makes it so much easier for my clients to add themselves on the list and if an appointment becomes available then it is that much easier to add them in my schedule. They are worth every penny, I promise you will not be disappointed.

Cons

what I don't like, is that now you can direct bill to telus, but it's an added fee to use, when it's free to just use the telus website.

Review Source

YU

Yvonne U.  
accountant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The best scheduling and reporting software in the industry"

October 1, 2025

5.0

I love ClinicSense. It is the best scheduling and reporting software in the industry. It is easy to use.

Pros

I like the ease of use. The appointment scheduling screens are easy to use and understand and the reports are precise.

Cons

n/a I do not have any cons for the ClinicSense scheduling and appointment app. I am completely satisfied with it.

Review Source

RP

Rebekkah P.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Not recommended. "

October 7, 2025

1.0

If you have a clinic of more than one practitioner I do not recommend using this booking system. While the price is inexpensive there are constant glitches that will change booking settings, the reminders will remind of appointments on the wrong date, and you soon realize that you get what you paid for.

Pros

What I like most about ClinicSense is the price. It is a reasonable price even when you add extra practitioners.

Cons

Clinicsense is not a reliable booking system for more than one practitioner and has repeat glitches.

Review Source

SV

Soni V.  
REGISTERED MASSAGE THERAPIST  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing ClinicSense"

January 7, 2026

5.0

Great experience. ClinicSense helps me everyday inAppointment management, payment processing, Scheduling and appointment management and customer support.

Pros

Appointment management, payment processing, Scheduling and appointment management, customer support and responses from the team.

Cons

As far as I am concerned, I have no complaints about the ClinicSense. It is helping me and my team to perform well.

Review Source

JV

Jesi V.  
Owner, LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ClinicSense is fantastic!"

February 2, 2026

4.0

Pros

I have been extremely happy with ClinicSense! My clients can book easily, my appointment management on my end is seamless, and I can easily process payments through my 3rd-party processor. The customer support, although I haven't needed much, has been efficient, clear, and so friendly. I highly recommend!

Cons

The price is a bit high for me at the moment, but I will pay the extra to have text reminders for my clients!!

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Jane was too clinical for my needs and MassageBook had too many hidden fees.

Review Source

CF

Coral F.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome software for self employed massage therapists"

October 23, 2025

5.0

I really love the app and especially the top notch customer support team who are always happy to help. I think it is a great value for money and a game changer as a solo massage therapist working out of my home.

Pros

User friendly interface. Amazing customer service. The software team is always working to improve the app and add new features. My clients and I both really appreciate the appointment reminders, especially the text message option.

Cons

I really wish they had a client portal so that my clients can log in and see all their past and upcoming appointments. I believe this would even help reduce no-shows.

Review Source

SH

Sandra H.  
RMT  
Hospital & Health Care  
Used the software for: 1-2 years

### "User friendly as new RMT"

October 6, 2025

5.0

Fantastic, very satisfied. I’m currently, one man team and it’s really hard to think all the documents that I have my clients need to fill out. But clinic sense give me peace of mind that health history, soap notes, billing and invoices are already covered by clinic sense.

Pros

User friendly, easy to make soap notes and for clients to book. Also the video for new user is very helpful for the people who are new in the business.

Cons

As a new user, everything works well for me as I explore the app. I don’t have any hard time to figure out the system.

Review Source

KB

Kelsey B.  
RMT D.OMP Student  
Medical Practice  
Used the software for: 2+ years

### "Highly recommend "

October 1, 2025

5.0

I really love Clinicsense and would highly recommend it to anyone who is looking at using an online booking software system.

Pros

I really love the customer support. I don’t run into many issues at all, but when I have questions I really appreciate their promptness!

Cons

I would have to say, if anything, the subscription costs. Thankfully they offer a payscale for more or less features which makes it more affordable than competitors.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Cost as well as personalized treatment notes

Review Source

AA

Andrea A.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reliable and Consistent"

September 24, 2025

5.0

My overall experience with ClinicSense has been quite positive. Reliable software that always works is wildly appreciated.

Pros

The reliability and ease of use is fantastic. I also appreciate the consistent and frequent updates given when something is being changed within the software system. This is quite reassuring to me as an independent business owner who relies on this programming to run my business efficiently and effectively

Cons

Well, I don't have many complaints. I do think it would be incredible to be able to search for certain key words or data/info within a clients treatment notes and history

Review Source

HS

Heather S.  
MASSAGE THERAPIST  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly recommend! excellent customer service!"

October 8, 2025

5.0

Great experience and clients love the ease of booking + the reminders...nice too that I can take payment by sending them an invoice

Pros

I love how user-friendly Clinicsense + love all of the features offered. Clinicsense offers outstanding customer support~ whenever I have an issue they are so quick to respond + so helpful. I appreciate how Clinicsense is always striving to improve the product by adding features such as the Waitlist feature. Thank you! Highly recommend!

Cons

I cannot think of any cons right now.I have never had any glitches with clinic sense and have been using for many years

Review Source

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