# Page 4 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 4 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 76-100 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WM

Wendy M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good value and ease of use. "

October 2, 2025

5.0

Fairly straightforward and provides a good range of treatment forms. I think it provides good value for the features offered. Very attentive to suggestions customers make.

Pros

The ease of using the system and the value Encryption makes me feel good about protecting client info

Cons

The odd glitch that sometimes happens like a missed appointment reminder but no big deal either when it doesn’t happen often. Having to save things often.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

The cost and promoted by my professional association

Review Source

DR

Danita R.  
Massage Therapy  
Medical Practice  
Used the software for: 1-2 years

### "I love clinic sense!"

October 2, 2025

5.0

Overall clinic sense has been amazing! I will keep using it for my entire career if it stays the same.

Pros

The program is easy to use, and is well laid out. The report statements are good to have. We also get a discount through our professional association so that is nice as well

Cons

A little while ago we had an issue with the GST reports having wrong values, but we reached out to clinic sense and they were able to fix it!

Review Source

VM

Vanessa M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Thank you Clinic Sense "

October 23, 2025

5.0

Would recommend to any other therapist I know. We have enjoyed using this system and very user friendly for our clients as well.

Pros

I love how easy and useful this system is. Definitely has helped our buisness stay organized and accountable.

Cons

I wish clinic sense has some sort of coding and billing section as a usable options for small cases we take on.

Reason for choosing ClinicSense

I liked the features and pricing much better

Review Source

LR

Lesley R.  
Rmt  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best online appointment software "

October 17, 2025

5.0

Easy to setup and maintain my schedule. Customer support is fast and excellent service. Clients love the easy access to create appointments.

Pros

This software is easy to setup, has useful features and excellent customer support. My clients love how easy it is for them to schedule an appointment, the live the availability emails i send out.

Cons

I haven’t had any complaints or concerns. There has been the odd hiccup syncing to square but nothing recently.

Review Source

WG

Will G.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great, but not perfect"

March 5, 2025

4.0

Overall experience is great so far, but some functionality needs to be improved.

Pros

Easy to use, ability to integrate with payment system. Great communication system. Possibility of suggesting new features.

Cons

Actual Booking System (Service Menu) design is one of the worst I've ever seen. 1. Unable to change the size of the operating window. 2. Unable to display the full service name due to the fixed window size. 3. Unable to create 2 or more Tier/layer of menu. Single layer makes the all service items cramped in one small window, looks messy and unorganized. Hard for clients to navigate. Another thing is the Square integration is less than ideal. It can be buggy and glitch from time to time. The worst thing is keeping clients waiting while I try to figure out if the payment is processed because the payment screen froze.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

I am just trying to support a Canadian Company. Besides, Massage book has some bugs that are still not fixed after a few years.

Review Source

Jeremy R.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "ClinicSense is a valuable tool for my business. "

February 23, 2026

5.0

ClinicSense has been exactly what I needed to demonstrate to my clients that I am a professional massage business.

Pros

Very easy to pick up, with tutorials provided along the way. Covers all the features required by software to take my mobile massage business to the next level. I recommend ClinicSense to all my peers.

Cons

I had to really think about this one, but if I miss one feature, it would be the lack of a tracker for current time on the calendar view.

Review Source

JP

Juanita P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Simply the best "

March 25, 2026

5.0

Amazing. Even the customer service is great. Quick to respond and helpful with any issues I have had

Pros

Clinic Sense platform is easy to use for clients and the pricing is cost effective. The soap note feature is a dream to work with

Cons

It's a great platform. There is not a thing I don't like. I could say the perks are annoying but I like perks.

Review Source

CA

Chad A.  
Applied Kinesiologist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Extremely Pleased"

October 20, 2025

5.0

A+ very good. Smooth scheduling for online clients, both new and existing. Invoicing is very good as well.

Pros

The appointment scheduling is amazing and very friendly. Reminder notifications are spot on. Good value for mo thly price.

Cons

Currently, the cursor for clicking on the web is misaligned. You have to hover a little above to click the right selections. All else is good.

Review Source

AW

Amy W.  
Licensed massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best I've used! "

April 8, 2025

5.0

Efficient. Professional. Good support and help with questions. Ease of use. Great for clients to use too. They love it!

Pros

I like how its a booking service plus being able to take treatment notes for clients too! So much more efficient.

Cons

I wish when using my Square terminal for payments on Clinicsense, that it would allow the option to print a credit card receipt immediately from the Square terminal for the client, not just an email.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

Inclusion of treatment notes and working directly with Square products i had already purchased.

Review Source

ST

STEPHANIE T.  
owner  
Medical Practice  
Used the software for: 2+ years

### "Clinicsense review"

October 22, 2025

5.0

customer service is excellent and while I don't use a lot of the new features they are good to be included

Pros

Patients love the reminder notifications. This helps reduce no shows. The lay out is easy to read. Appointment scheduling is user friendly

Cons

Would like to add another practitioner to the calendar so when the other practitioner sends out a reminder it's in that particular practitioners name

Review Source

MI

Marie I.  
Boss massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Intuitively time/money saving"

October 29, 2025

5.0

Again ClinicSense saved/saves me time by the setup being with ease and not having to build forms completely from the ground up. The intuitive nature of the platform.

Pros

I appreciate how intuitive, time saving and the affordability ClinicSense is. Having experience with another platform that I found time consuming going to different drop down menus to another was time consuming.

Cons

My ‘want’ and a couple of my client’s ‘wants’ is the abitliy to have access to a profile for themselves. These tend to be the clients that book once a week and a few months in advance.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

It was not intuitive The cost There was not an ease of setup

Review Source

LH

Lianne H.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use"

October 5, 2025

5.0

Its a great tool for booking appointments and generating receipts! Love the report options as well as I use for my bookkeeping.

Pros

Its easy to use and I really appreciate the reports it can generate. It helps a lot with accouting and bookkeeping to a certain degree.

Cons

I am not a fan of online charting therefore i don't use that feature. It would be nice if there was a package where you can opt out of that feature.

Review Source

AD

Andrea D.  
Registered massage therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Great costumer service "

October 22, 2025

5.0

Awesome. Is very easy to use and as a practitioner i dont have lots of extra time to spend in administrative duties. Clinic sense helps with time management.

Pros

Its is user friendly and costumer service reply promptly when i have a question. They usually reply in within a few hours.

Cons

At the beginning i was not sure how to use it but they provided videos which are super helpful and help you to navigate the system

Review Source

LS

Larry S.  
Administration Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Efficient and Effective"

October 15, 2025

5.0

ClinicSense makes my job easy. Communication with patients is essential, the ability to customize messages and important information on appointment reminder email facilitates this.

Pros

The appointment scheduling and management functionality allows both the practitioner and the patient or client to book appointments with useful parameters and options.

Cons

I wish it had a health insurance component to assist in automating copays, and customizing plan coverage, and costs for each patient.

Alternatives considered

[Availity](https://www.capterra.com/p/68854/Availity/)

Reason for choosing ClinicSense

It better aligned with clinic policy and ways of working.

Review Source

BJ

Brandy J.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clinicsense charting "

September 23, 2025

5.0

Great. I find the program one of the most straight forward to use for charting. The ease of doing my accounts receivable and hat calculations in one simple format is wonderful.

Pros

Discount available with RMTAO membership. New partnerships and discounts. Ease of charting electronically saving storage space.

Cons

Statements that have all the invoice info and signatures would be great. The ability to send invoices to alternate emails.

Review Source

Linda C.  
Owner, Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Intuitive Software that is HIPAA Compliant"

January 3, 2025

5.0

I've used and recommended ClinicSense for about 7 years at this point and overall I couldn't be happier. The personal interactions I've had with the company have been very warm and professional. The biggest bonus is that there are not many software options for massage therapists that are truly HIPAA compliant. The software it self is intuitive and easy to use from the practitioner to the client perspective as well.

Pros

HIPAA compliant, customizable, great customer service

Cons

Nothing is perfect for everyone, that said I'd like to customize the Google Review feature.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing ClinicSense

HIPAA Compliancy, price point, online scheduling, all the features I was looking for.

Review Source

JF

Jae F.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Big fan of ClinicSense"

January 14, 2025

5.0

ClinicSense was easy to set up, customize, and I love having all of my client info (secure intake forms and notes, packages, gift certificates, communications) all in one place. Their customer service is incredible and I save a LOT of time using ClinicSense compared to my previous booking software.

Pros

The customer service is amazing - I get responses from real humans within hours of sending them a question. I also love the automation for client communication (reminders, availability email), but how there is the ability to still customize! Also they are always working on new features requested by users, so they are always making the product better!

Cons

There are a couple of the client communications that I would love to have the ability to change (such as the text in the SMS reminders), but all pretty minor stuff.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing ClinicSense

Jane was very hard to use, and required a password for clients to enter their "portal" - ClinicSense clients can book just with their email!! Acuity was okay, until I accidentally deleted all of my customized schedule changes with the click of a button (whoops)

Switched from

[Calendly](https://www.capterra.com/p/148036/Calendly/)

Wanted my client notes in the same place.

Review Source

DD

Debby D.  
Owner and Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Smooth Sailing with Clinic Sense"

September 29, 2025

5.0

Quick, easy, and supportive.

Pros

What I like most is the ease of usage. You don't have to go searching for items since they are easy to find and follow. The appointment management is a breeze and clients find it easy to navigate also. Lastly, the quick response time and customer service is outstanding!

Cons

You can post pictures or videos in the body of a marketing email.

Review Source

AR

Amanda R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Highly recommend"

November 21, 2025

5.0

I’m happy with my experience with clinic sense and for the price it’s cheaper then some other programs but offers everything you need

Pros

It’s very easy to navigate on and finding what you need is fast. It has everything you need to run a smooth busy business. If you can’t find something the help line works great.

Cons

That they only use square to sync with but that’s not a red flag for me I still work fine without using square

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Price for quality was better with clinic sense

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Price was better for clinic sense and I heard good reviews from other people

Review Source

CP

Celine P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Clinicsense -The Gift That Keeps on Giving"

March 15, 2025

4.0

Using clinic sense over the last several years has been a game changer for me. Not only with record keeping and billing, but also time organisation and professional development.

Pros

Ease of use and optimization, cost effective, layout is stylish and attractive, helpful staff and the financial reports

Cons

I find as a small business owner that having an a-la-carte method of adding features would be extremely helpful. I don't do web campaigns, or utilise most of the extra features I have, but being able to make gift cards would be extremely helpful without having to pay so much for one feature. I think it would go a long way to be able to build my services to utilize what clinicsense has to offer.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Cost of Jane was very expensive for what i needed

Review Source

LV

Lane V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great for basic needs, but lacking in finer details"

December 18, 2024

4.0

Overall I like it. The lack of an actual working superbill took your product from a 5 star to a 4 star. This is a service that should be fixed almost immediately.

Pros

It is user friendly and easy to learn. The ability to affordably provide online booking is very helpful. I especially like the ability to add in how much time needed between services, and to have that automatically apply to the appointment booking time

Cons

There are some smaller functions that would really increase the functionality of clinic sense. The ability to sell a product directly is a huge one, rather than having to create a service to sell something. Some businesses (such as mine) also do events/seminars/continued education. I would be nice to create a separate category for that, which allows multiple people to book and pay for the service/event for the same timeslot while also having a maximum number of people who can book it. Finally, superbills. Clinicsense superbills are not actually superbills. A superbill needs a place to input which ICD 10 treatment codes are relevant for the billed code (things like BL back pain, R arm pain, etc), which billing code is charged for the service (97124 is the one for massage), and how many units of the billing code you provided (usually 4 for a 60 minute massage). Without this information, a superbill will NEVER be reimbursed for a client/patient for their insurance company. I tried to tinker with the superbill in your system by adding information to my provider profile but the formatting was strange looking and was not well received by insurance companies. I eventually had to design my own superbill form.

Alternatives considered

[Charm](https://www.capterra.com/p/276372/Charm/)

Reason for choosing ClinicSense

Cost and the way scheduling worked with clean-up time added to the booking time slot

Review Source

hD

hail D.  
receptionist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "clinicsense helps me everyday"

March 24, 2026

4.0

its great, its extremely easy to navigate and their communication with their users are efficient and necessary.

Pros

it is extremely beginner-user friendly and easy to navigate. it helps our bookings be completed at a drop of a hat.

Cons

there are sometimes system glitches where I am not able to add payments nor book appointments. this can be stressful as im not sure if bookings, payments and patient information are being saved.

Review Source

MF

Mia F.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I love ClinicSense!"

October 25, 2025

5.0

Excellent. No issues or hiccups ever. The team sent us a gift when we hit 200 appointments!! It was so sweet.

Pros

I love ClinicSense because of how easy the website is to navigate and learn to use. My clients have no issues booking.

Cons

Monthly cost is expensive but worth it. The scheduling takes care of itself. I do wish the app on the phone was better.

Review Source

SM

Sharon M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Comprehensive and still simple."

December 17, 2024

5.0

It is a very good software that allows me to schedule clients or the clients to schedule themselves online, to send out intake forms and appointment reminders. I can check out clients and it keeps a record of my income, then do my soap notes. I love it.

Pros

I have referred friends to Clinic Sense. I love how much this software can do, and do it in such simple, workable ways.

Cons

The only down-side I regularly hit is the inability to message clients directly through the software.

Alternatives considered

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Simpler to use and more comprehensive. Clients like it.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Full Slate couldn't send intake forms or have soap notes.

Review Source

JI

Joseph I.  
Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My Experience"

October 7, 2025

5.0

Affordable. Easy to Use. They are always upgrading. Easy to book appointments. And can give patients the website where they can book from easily. Been using it for years.

Pros

Affordable and Easy to Use. Especially for Doing Own Practice. And when starting own practice. I have been using for years and the support team answers question quickly.

Cons

No 2 Step Authenticator. Worried about Security sometimes. Would be nice if can write chatt notes on the app.

Review Source

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