# Page 5 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 5 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 101-125 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Connie W.  
Massage Therapist owner operator of business  
Alternative Medicine  
Used the software for: 1-2 years

### "5 stars!! Love CLINICSENSE!!"

April 23, 2025

5.0

The customer service is amazing as well as the overall experience. Adding on staff has been easy as well. Looking forward to the ability to have the wait list

Pros

The ability to customize forms and that you can connect it to square for deposits during booking

Cons

I wish there was the capability to have monthly memberships for my regular clients

Review Source

HA

Hamed A.  
Administration  
Medical Practice  
Used the software for: 1-2 years

### "Great for Clinic and specialist "

April 29, 2025

5.0

Geared towards clinics and wellness centers, often includes unlimited appointments, more staff members, and priority support.

Pros

Online Booking, Appointment Reminders, No-Show Guard, SOAP Notes, Intake Forms, Invoicing & Payments, Email Marketing, Gift Certificates & Packages, Reporting, Client Managemen, Calendar Sync

Cons

Lite: Suitable for part-time practitioners, typically includes a limited number of appointments per month and core features like online booking, email reminders, and SOAP notes.

Review Source

AO

Amy O.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great value and easy to use "

October 29, 2025

5.0

Overall experience has been wonderful. The customer service is some of the best I’ve dealt with. I recommend to everyone looking for a booking program

Pros

Very user friendly for all age groups. Very easy to set up. The app is easy to use. The customer service it awesome

Cons

Wish I could write and/or access treatment notes on the app. It would make things easier to review notes before seeing the client

Review Source

DW

Darcie W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Not Switching Ever"

October 28, 2024

5.0

It was rocky during the updates and the big change to the new platform, but it has been smooth sailing. The ClinicSense team is amazing. Keep up the good work!

Pros

I love that you can review your appointment requests and you can reject or accept them. I like having that control. Especially since I do not take new clients at this time.

Cons

I need that waitlist option. But I know that is coming. SO it's a con that has already been resolved and in the works.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Jane was too expensive and does not have the appointment request rejection or acceptance feature

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Square was too complicated and I needed more detail in my charting and appointment history

Review Source

KP

Kristina P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best change so far"

March 26, 2025

5.0

So far clinic sense has been amazing. They communication is fast responding. They’re respectful and very helpful.

Pros

Easy communication with my clients. My favorite part is being able to send a mass email. Booking system is SO EASY. I made the change from square and couldn’t be more happy that I did.

Cons

I don’t think there’s anything I don’t like. I wish the app itself could do more of what the website can do. But otherwise right now I can’t think of anything.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Price and it looked easier to use compared to the other ones

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Because clinic sense has way more to Offer for a reasonable price

Review Source

JL

Jennifer L.  
Chiropractic Physician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Loving ClinicSense "

April 30, 2025

5.0

I have thoroughly enjoyed using ClinicSense. It’s user friendly and customizable for many different professions. It’s straight forward, offers wonderful communication options such as newsletters and birthday emails, and the customer service I’ve received is top notch. Any time I’ve ever had a question or issue, I’ve reached out to their support team and they have always responded quickly with video assistance recorded just for me and the individual issue at hand. I highly recommend ClinicSense to any practitioner.

Pros

ClinicSense is extremely user friendly and makes it easy to handle the daily tasks of running a practice.

Cons

I don’t have any complaints about ClinicSense. So far everything about this program has lived up to or exceeded my expectations.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing ClinicSense

Pricing was more reasonable and I was able to fully customize forms and treatment notes

Review Source

MC

Melissa C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Job, ClinicSense"

November 14, 2024

4.0

Clinic sense is a good product from an admin standpoint. It doesn't have the same features as some of the other programs so I would say it is best for a solo practitioner.

Pros

It is very user friendly and intuitive. I like that you can send newsletters and updates through the program.

Cons

I would like to a wait list feature added.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

TBH, I am not sure. She can switch over - but moving all the files would be harder to do now that she is well established in CS

Review Source

RB

Rhonda B.  
Co-owner  
Alternative Medicine  
Used the software for: 2+ years

### "The Backbone’s review"

October 8, 2024

5.0

We’ve tried other booking management systems and EHRs, but ClinicSense stands out for its ease of navigation and how simple it is to train new hires. While there are a few areas that could benefit from fine-tuning or feel slightly outdated in terms of user experience, we consistently return to ClinicSense because it continues to meet our needs.

Pros

ClinicSense offers an easy booking process for patients and allows us to create personalized SOAP notes, making it a highly efficient tool for our practice.

Cons

While we were excited about the addition of Superbills, they lack essential details like diagnosis and treatment codes, making them more like invoices. Services are tied to time codes that appear in client reminders, and there’s no option to add multiple services or treatments to the same appointment. SOAP notes, though customizable, are clunky—you can’t drag and drop sections or duplicate them between tabs, forcing us to recreate content when specifying details across sections. Basic information like DOB or patient number doesn’t auto-populate in finalized SOAP notes, requiring manual edits for legal purposes. The system also lacks features like drag-and-drop appointment rescheduling, clinic-wide blocks for closures, and streamlined scheduling changes. Additionally, if a provider adjusts individual days off and later makes global schedule changes, those adjustments are erased, making time-off management cumbersome.

Review Source

AA

Amy A.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Growth with CS "

December 16, 2024

5.0

Been with CS for 5 yrs It’s always been software that was easy to navigate and extremely beneficially for our business growth.

Pros

It’s simplicity and affordable Easy to get help when needed Love to have options for notes and memos and marketing options

Cons

I truly don’t have any cons right now… maybe having the option for a very basic or more simplistic soap note.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

Reason for choosing ClinicSense

Jane was too big too expensive too complicated for me at the time And the other companies didn’t have the simplicity that clinic sense had. I contacted them early on and chatted with one of the original designers of the software. Personable and so helpful

Review Source

DS

Derwil S.  
Massage Therapist  
Consumer Services  
Used the software for: Less than 6 months

### "Short and Catchy"

October 29, 2025

5.0

Overall,ClinicSense has made running my practice smoother and more efficient.highly recommended it to any massage therapist or wellness professional.

Pros

Clinicsense has completely streamlined my scheduling,client management,the online booking features saves me so much time,and my clients love how easy it is to book and receive appointment reminders.

Cons

the automated emails and intake forms look professional and help keep everything organized.the customer support is always friendly

Review Source

SW

Sarah W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "All you need to run your practice"

December 19, 2024

5.0

Excellent everything. Not one bad thing to say!

Pros

How customizable it is. I’m able to block new clients from booking which is important to me as my practice is full.

Cons

The cost. I mean can’t incredibly amazing software be free? (We can dream, right?)

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Cost. ClinicSense was within my budget as Jane was not.

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

Initially just for more customization options.

Review Source

KS

Kiran S.  
Registered Acupuncturist  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to navigate and excellent customer service!"

January 15, 2025

5.0

Overall I am very happy with the service and happy with the user interface. It is easy to navigate.

Pros

Its easy to use and has many business tool features that help me manage my practice.

Cons

I am an acupuncturist and the software is mostly geared at Massage therapists, so initially I needed to contact them to customize my user experience, but the staff have been helpful and the software has evolved a lot over the past 9 years I have been using it.

Review Source

MK

Melanie K.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great product "

February 5, 2025

5.0

It’s been really good. Clients are happy with how easy it is as well

Pros

Fairly priced, user friendly, clients love how easy it is as well

Cons

No wait list, but this is in progress so I can’t really say anything bad.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Had all the features I wanted (minus waitlist) for a reasonable price and was easy to use

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Left clinic and work for myself now. Clinic used Jane

Review Source

JD

Jennifer D.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So much help"

March 24, 2025

5.0

Pros

The workload it takes from my daily tasks.

Cons

Learning curve from paper to computer program.

Review Source

KB

Kerri B.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience using ClinicSense"

April 22, 2025

5.0

Overall it has been a great experience and easy to set up and use. Many great customizable options.

Pros

I started using ClinicSense in January of this year. I finally took the leap to go paperless and since I am not great with technology, I was a bit hesitant. It was easy to use and set up and any questions I had were answered quickly with step by step YouTube videoes.

Cons

I was concerned about the monthly fee but it has saved me a ton of time with charting, invoices and reminders.

Review Source

GA

Gina A.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great program"

March 20, 2025

5.0

Love that they continue to implement new things on the software to make it easier! Cant wait for the on call list to come out:)

Pros

They are quick to respond when you have questions.

Cons

The draw function is a little difficult to use, not sure where the cutoff is when writing on the anatomy figure, but maybe when you toggle it to draw a border can appear so you know how far you can write outside the figure.

Review Source

RG

Robin G.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Loving clinicsense"

May 9, 2025

5.0

Overall my experience with clinicsense has been great. Made my work life much easier

Pros

The convience of booking, taking treatment notes and all keep online

Cons

What I like least is that there is no section where I can make notes, reminders, waitlist etc…

Review Source

AH

Angela H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Therapists best friend"

April 10, 2025

5.0

Overall experience has been great. I had some questions during set up and they were answered immediately.

Pros

I like the customization, it is user friendly even with my limited computer skills. The weekly availability that goes out that I don't even have to think about. Oh and great customer service!!

Cons

There is no issue date on the gift certificates. And the interface on my phone is small, but that might just be my phone.

Review Source

TS

Tim S.  
Massage therapist  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent work "

November 8, 2025

5.0

Great not much really negative to say about the website and service itself all around good vibes. Definitely a service I’ll keep using

Pros

Management, features it’s just a great service that’s really easy to navigate and manage my client information

Cons

Not much options for the lowest tier like adding promos would love to be able to do this to get savings for clients

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Heard better things about clinic sense felt like massage book wasn’t worth the money

Review Source

LC

Lady C.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Clinicsense for the win 🏆 "

March 12, 2025

5.0

I used Clinicsense while in massage school and loved it, so much so that i immediately chose this system for my own practice. Im extremely satisfied with this operating system.

Pros

I like the ease of use with this system, adding or removing services or making adjustments to service providers or hours of operation. Its all made very easy and accessible.

Cons

It cannot be used by other professionals such as estheticians.

Review Source

RB

Rebecca B.  
Massage therapy  
Alternative Medicine  
Used the software for: 1-2 years

### "Easy to use booking app"

April 2, 2025

5.0

Pros

I like clinic sense, it’s convenient to use & easy for my clients to book in.

Cons

Clinic sense is expensive in my opinion but it’s the easiest app I have used for bookings

Review Source

KE

Kiah E.  
LMT  
Medical Practice  
Used the software for: 1-2 years

### "I really enjoy it! "

November 7, 2024

5.0

This is the 3rd massage software I've used and definitely my favorite. It's pretty easy to use for the therapists and clients. I wish there was a bit more customization with scheduling like setting different hours for a certain period of time instead of indefinitely. Overall I'd highly recommended it though!

Pros

I mostly love that you guys consistently roll out new features!

Cons

Some of the scheduling features can be a bit hard to customize

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Went to work at a different facility so i had to use their program

Review Source

KS

Krystal S.  
Owner lead MT  
Alternative Medicine  
Used the software for: 6-12 months

### "Great resource"

March 19, 2025

5.0

Its a great resource and helps me run my stff and bussiness well.

Pros

The software is easy to use and understand. The simple format helps my elderly clients to complete. My staff of therapist ate easily able to access it.

Cons

The body chart does not go in depth enough to individually identify muscles.

Review Source

DC

Derek C.  
Owner massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Been using for 5 years now. "

January 31, 2025

5.0

Overall it’s been solid and I’ve been using it for 5 years.

Pros

Very user friendly and easy to navigate. Made it easy to book, rebook, take notes, etc

Cons

The app for the phone could use a update

Review Source

AK

Amarina K.  
Owner and Licensed Massage Therapist  
Medical Practice  
Used the software for: 6-12 months

### "Booking made easy"

October 7, 2024

5.0

Overall, it's great for dekstop and tablet, could use improvement with the mobile app. Love how many integrations it has though so we can easily pair it with our website, POS terminal and socials.

Pros

I love that it integrates easily with our wesbite and also with our Square POS Terminal. Being able to do everything from one place makes work easier for us!

Cons

I dislike the mobile app. I currently download an icon of the desktop version to my phone for a shortcut to the calendar instead because the phone app just feels choppy and is annoying to navigate.

Review Source

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