# Page 6 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 6 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 126-150 of 644 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KD

Kat D.  
Owner and Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Game changing software"

February 17, 2025

5.0

Set up was so easy, and when I did need help it was fast and friendly. ClinicSense should give customer service lessons to other companies, they are that good.

Pros

The reminders that ClinicSense sends to clients has almost eliminated no-shows. Clients like the online booking also. Plus the availability email ClinicSense sends out has increased bookings easily.

Cons

Some clients do not want to give out an email address so they are not able to use the online booking.

Review Source

KC

Kostadina C.  
Massage Therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "Clinicsense is a fantastic all in one booking software!"

November 14, 2024

5.0

its been really easy and it's been wonderful to see the platform growing and improving the longer I use it.

Pros

I love the ease of use. Clients can book online with a simple layout. Everything on the back end is easy to set up. Hardly any system issues.

Cons

I wish I could "add on" services with a button with booking. example: Massage (add hot stone)(add cupping) ect.. It would also be nice to "block" certain clients from online booking from the backend.

Review Source

DW

Deborah W.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I love clinic sense"

November 8, 2024

5.0

Love how easy it is to use and the support the company shows to its customers.

Pros

It’s so easy to use the system for scheduling. And I love that it sends out a reminder for the apt.

Cons

Sorry so far nothing really. Maybe just how the note forms are set up.

Switched from

[Calendly](https://www.capterra.com/p/148036/Calendly/)

It wasnt sophisticated enough for my needs

Review Source

DM

Donna M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Experience since 2018"

November 30, 2024

5.0

I've been very happy with ClinicSense and I love it that they're always updating to make it even better.

Pros

This is an easy program that anyone can use. It has all the bells and whistles to promote your business and I don't have to micromanage my employees. If there is ever a problem, it's fixed immediately and the response is quick.

Cons

I wish it were a little less expensive, but all in all, it's worth the money. It replaces a full time receptionist which is a plus!

Review Source

AW

Ashley W.  
Sports RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great but needs tweaks"

August 31, 2024

5.0

9/10. Love the platform and overall look of the calendar, the reports are handy and easy to review, charting is easy and love the build your own chart options

Pros

The platform is easy to navigate and use

Cons

Only one email address per client, makes it difficult to work with insurance companies requiring email invoices for billing. Different modalities should have the ability to set their own clinic note/charts templates. Possible need of a reminder of outstanding balance listed for individual clientele on the invoice page that is easily seen.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

This is the same answer as the last question

Switched from

[Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/)

Functionality and overall look of calendar, monthly sales repots are clear and easy to use.

Review Source

KC

Kendra C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy, convenient "

August 26, 2024

5.0

Good. Easy. Growing as the years have gone by. Adding news things that I’m looking for which is great. Hoping for more of the things I wanted to come soon. I did see loads of new things are being worked on which is great.

Pros

That my clients can easily book online and I can add the link to all of my platforms.

Cons

I wish I had more text options for clients. Most of my clients don’t use their emails. Texting is all the rage. More options to utilize that would be great.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

I had a discount code through my insurance and wanted to try you out because you had soap notes integrated into the system. That made my life easier.

Review Source

SV

Saumya V.  
Resident Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "makes life Easy "

October 8, 2025

5.0

Pros

The design and features make this app very user friendly. Managing appointments and patient communication is super easy.

Cons

Nothing to least like about as such so far. Haven't started using clinical notes so hard to say yet.

Review Source

AG

Aubrey G.  
Massage Therapist  
Medical Practice  
Used the software for: 2+ years

### "I love you guys!"

November 26, 2024

5.0

Pretty good overall. I appreciate the platform getting easier and better as the years progress.

Pros

Being able to speak with a live person in Support.

Cons

Sessions being cancelled when they're not supposed to have been canceled by the client.

Review Source

cP

claire P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "clinicsense 10/10"

November 7, 2024

5.0

i have used clinicsense since the beginning of my career and have always loved it

Pros

how user friendly it is, for practitioners but also for clients booking! I like the ability to duplicate notes to make charting easier!

Cons

not sure, i think i’d like extra consent options for additional modalities such as cupping or hot stone massage

Review Source

PD

Paula D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "5 Star Company"

November 3, 2024

5.0

Overall, fantastic! Customer service is top rate and expeditious amd personable with the video chats

Pros

Easy to navigate around site. Ease for clients to navigate. Personable responds from staff with questions about site.

Cons

Clients cant book couples massages or go on a waitlist, causing business to lose interested clients umif they dont have the option

Review Source

LP

Lorenzo P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Minimalist joy "

November 6, 2024

4.0

ClinicSense is great value for money. Wonderful for new practitioners and those running a small business. Large businesses I work for make good use of it too.

Pros

ClinicSense is straightforward to use. The treatment note templates are minimalist which I prefer, because extra fluff can sometimes be very distracting. The menu bar allows me quick access to a client's contact information, appointment history, invoices etc.

Cons

ClinicSense does run slow at times, for instance, when opening up a client file or treatment note. Sending a receipt was not intuitive at first, because there is no icon to do it, but rather we click on "add signature" then "send email."

Review Source

MJC

Merdy Jane C.  
RMT  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Clinic Management Software"

September 18, 2024

5.0

I have a great experience with clinicsense. I highly recommend it to anyone who wants a user friendly software. They even offer trainings where you learn how to improve your business, tips in marketing, etc.

Pros

\* Easy to setup and user friendly \* Excellent customer service \* It got everything I need as a solo practitioner

Cons

\* Software can't block unwanted clients. Luckily I love all my clients. However, this can be a safety issue that clinicsense needs to add to their system for therapist who unfortunately got creepy clients/unwanted clients.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Not user friendly and complicated to setup

Review Source

RS

Roland S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent product and team!"

November 7, 2024

5.0

Excellent product and dependable and competent customer service.

Pros

It dependable provides all of the features we need for booking, revenue tracking and marketing.

Cons

It would be helpful to be able to track all text messages as well as all emails, including cancellations, going out to all customers, as well as their responses.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Booker was too expensive and getting too complicated.

Review Source

JL

Jacqueline L.  
owner  
Alternative Medicine  
Used the software for: 2+ years

### "Great program and service"

October 18, 2024

5.0

Pros

Ease of use for myself as a practitioner as well as for clients.

Cons

Nothing to compare it to. I have never used another service.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

I had used it before and was comfortable with continuing the same program instead of switching and learning something new.

Review Source

AM

Adriana M.  
Register Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Appreciation "

October 23, 2024

5.0

Over this 5 years clinic sense has been very helpful for the growth of my clientele .

Pros

I have good reviews from clients about the easy of booking online is. I like the reminders to clients about booking another appointment and I must mention the gift certificate clients receive.

Cons

Honestly there is nothing I don't like about the system, everything is there ready to just click

Review Source

GM

Greg M.  
Sport Massage  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Put the Customer First"

October 31, 2024

5.0

They were great in my transition over from another software and very timely and accommodating to me with my questions. I also retired and failed to discontinue my subscription before the new term started. They were kind enough to prorate the term, and provide a refund for the future months that I wouldn't require the software! Class act!

Pros

Timely response time. Accommodated me as the customer.

Cons

none.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

cost

Review Source

RF

Rockie F.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Definitely recommend!"

March 25, 2025

5.0

I really enjoyed my experience with requesting a free trail, my meeting with \[sensitive content hidden\] helped me learn the system quickly and I felt very supported. I really like the design of the product and my clients like it too.

Pros

I really liked the sleek interface for appointment reminders, streamline for the free trial and the support from \[sensitive content hidden\].

Cons

I would love a home exercise program tool to develop home exercises and possibly upload my own videos to provide to clients.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Practice Better](https://www.capterra.com/p/159263/Better/)

Reason for choosing ClinicSense

I had to reach out via email and wait for someone to start my free trial.

Review Source

SA

Susanne A.  
Massage Thearapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing User Friendly Software"

November 10, 2024

5.0

Overall experience is great. Questions/issues resolved quickly.

Pros

Features are always improving and new features continuously implemented.

Cons

Needs to be more user friendly with sending information/emails to individual clients, pick and choose particular clients for a specific therapist.

Review Source

MW

Michael W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Keep up the great work! "

October 22, 2024

4.0

The best booking and invoicing program I've ever used.

Pros

Ease of use for both client and therapist

Cons

Invoices being unable to calculate change.

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/)

Online booking was not available through wave. chart master is expensive, buggy, and customer support is non-existent. Atlas was pretty good, but much more geared toward chiropractors.

Review Source

SR

Susan R.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Don't hesitate, just use this program, you won't regret it."

October 22, 2024

5.0

Overall this experience has been positive. No complaints whatsoever.

Pros

This program is very user friendly and has made my office administration so much more efficient for me.

Cons

The only thing this program is missing is the ability to send a receipt with multiple appointments on it. For example a client's year of appointments

Review Source

KH

Krystle H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My software secretary. "

September 30, 2024

5.0

I really enjoy all the administrative tasks it’s takes off my plate; reminder emails, bookings, CC storage, charting. It makes my life a lot easier knowing I have a trustworthy software to do all my computer work for me.

Pros

It’s user friendly and does all the work for me.

Cons

No wait list option for clients to add to if the day they want is full.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

ClinicSense was cheaper and more user friendly.

Review Source

TM

Tamara M.  
Owner and Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Outstanding product and service "

August 23, 2024

5.0

Since I switched to Clinicsense my business runs more fluidly and efficient. I love that it sends new clients paperwork and existing client's annual paperwork. I love having soap notes and forms for each service. The color coded services is a bonus. The marketing options are a great option as well. My client's also comment on the ease of booking. I am very happy with Clinicsense and the continued improvements the team makes

Pros

The features of adding services and forms for each service

Cons

When connected to square, my customers do not get an option to leave a customized tip.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

More features and user friendly. Marketing

Review Source

CP

Chantel P.  
Owner, Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Seamless booking and billing"

August 14, 2024

5.0

The support team is always prompt and ready to help me with any tech issues I've had in the past and they've made several improvements over the years with their software. My overall experience has been great.

Pros

Clinicsense has made running a solo practice, seamless and painless. I'm able to optimize my time with online booking, and manage my billing and bookkeeping all in one place.

Cons

My only request from Clinicsense would be to have an optional waitlist for clients.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ClinicSense

Because I was familiar with the Clinicsense interface

Review Source

MW

Micheala W.  
Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Great program!"

October 10, 2024

4.0

wonderful program. It makes being self employed simple

Pros

how easy it is for clients to schedule, and the revenue report simplicity

Cons

Would love a option for a waitlist. when people get to review after their appointments it never directs to my google page. I would like an option to edit the message that goes out with my schedule on sundays.

Review Source

BS

Brian S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software!"

December 4, 2024

5.0

It’s been great. Amazing customer service. They are always helpful when I need anything.

Pros

It’s very user friendly and easy to customize the way I want it and what works best for my Clients!

Cons

The waitlist was long over do! I’m looking forward to using that feature.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

Ease of use and I was familiar with your platform from going to get massages all my life

Review Source

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