# Page 8 | ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is ClinicSense the right Massage Therapy solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178722/ClinicSense/reviews

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ClinicSense

4.8 (644)

[View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 8 - Reviews of ClinicSense

## Showing most helpful reviews

Showing 176-200 of 644 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Christine B.  
owner  
Alternative Medicine  
Used the software for: 2+ years

### "ClinicSense"

May 23, 2024

4.0

Pros

They are always looking for ways to improve.

Cons

Inability to add pictures or cut and paste fliers into the email newsletter template.

Review Source

NH

Nicole H.  
Registered Massage Therapy  
Alternative Medicine  
Used the software for: 1-2 years

### "Clinic sense review"

May 27, 2024

5.0

Pros

Everything. It’s really nice and helpful for my massage business.

Cons

That you can’t select how many appointments you want in a day and it automatically will close booking after the certain amounts are booked.

Review Source

LB

Leigh-Anne B.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great platform"

April 23, 2024

5.0

Pros

ClinicSense's Lite plan offers essential features for RMTs, including client management and online scheduling. The user-friendly interface simplifies booking and billing processes, enhancing the efficiency of my practice.

Cons

On the Lite plan, limited customization and advanced tools may be a drawback for some practitioners. Also, some features are not easily accessible when using the platform on a mobile device.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

ClinicSense offered all the things that I needed at a more reasonable price for the size of my practice.

Review Source

Jeanie G.  
Muscular Therapist Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "All I Need is in ClinicSense"

April 11, 2024

5.0

I was an early adapter and have been impressed from day one from the pricing, the capacity and the constant development of the product.

Pros

I like the feedback options and that ClinicSense is constantly improving/adjusting the product to provide more/better features to the end users (therapists and clients).

Cons

I can think of not one thing that I do not like about ClinicSense that I must have. Eventually, it would be great to be able to complete insurance claims through ClinicSense, but it is not a requirement. All the other features surpass other systems that I have seen.

Review Source

JG

Julie G.  
Holistic Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent Software "

May 10, 2024

5.0

I have really enjoyed it and it has been really great value for the money

Pros

The customer service is top notch! I love how quickly they get back to you and thd vudeis see super helpful!

Cons

Sometimes it glitches and will freeze but it does not last too long

Review Source

HW

Hannah W.  
Licenced Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "ClinicSense is the best"

May 8, 2024

5.0

Pros

It's so user friendly yet super professional. I appreciate all the extremely well made tutorials and the customer support team is the most efficient and friendly folks I've worked with in a program like this.

Cons

When I need to modify a blocked time or appointment, the calendar will auto populate a new, sometimes random date. For example, I had the 4th-5th of May blocked off but needed to add the day before, when I modified the day to be the 3rd it saved the blocked days as 3rd-4th, removing the 5th that I still needed blocked.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Customer service was nice, but system is not quite as user friendly as ClinicSense and it felt more limited in the types of service I can offer

Review Source

SH

Stacy H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Acts as an assistant for my scheduling needs"

April 18, 2024

4.0

It great that the clinicsense team are always thinking of ways to enhance their software system. I also really appreciate that I can directly email customer support with a question and the response time is extremely quick. I'm happy with it and have been using clinicsense for going on three years now.

Pros

Having clinicsense is like hiring an assistant to do my scheduling. Personally, I cannot be available to answer my phone every time someone reaches out to schedule. With clinicsense, I send the client a link per their request to schedule an appointment and they schedule their appointments at their convenience.

Cons

The few times I have realized there's a feature I could use such as having the ability to only offer a service to existing clients and another service only to new clients, clinicsense comes up with it. So, I would say they're always becoming more expansive in their features and I've never felt that I did not have what I need to run my business.

Review Source

GP

Gaby P.  
RMT, Reiki Master, CST, CCH  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazingly Simple To Set-up & Go!"

May 8, 2024

5.0

Amazing customer service, easy to use, easy to set-up and implement.

Pros

How easy it was to set-up. They've done almost everything for you. All you need to do is fill in a few details here and there, but the forms are done for you and you can be ready to go in hours.

Cons

Nothing! I wish I'd known how easy it is to use much sooner.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane may be better suited for larger operations, but I'm a solopreneur and I'm really impressed with Clinic Sense

Review Source

EH

Ebony H.  
Owner Operator  
Medical Practice  
Used the software for: 2+ years

### "I Love Clinic Sense "

April 29, 2024

5.0

Exceptional, I see myself with this company for a very long time.

Pros

Its user friendly, reasonably priced, they are always upgrading the features and making sure its updated to the needs of the profession.

Cons

Can’t think of anything at the moment. It seems as through they are always making improvements I have no complaints

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Price and what they promised they didn’t deliver at the time.

Review Source

LJ

Laudie J.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Customer Service!"

May 9, 2024

5.0

Pros

The availability campaign has been my favorite.

Cons

The fact that the pricing is based on the number of appointments monthly. If I were a multi-provider office, I believe it would create a problem for me.

Review Source

SL

Sam L.  
Osteopath  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Satisfied with room for improvement "

September 2, 2023

4.0

Very user friendly and cost effectiveCommunication was unprofessional during last outage. I lost business that day without compensation or having any idea what was going on

Pros

Templates, auto replies, fill out forms and reminders are very concise and efficient

Cons

The new layout is soap sotes is way too complex. It needs to be kept simple, and a. Edible. There are simply too many tabs/ for note entry. I’d also like to have some sort of waiting list feature similar to GO rendez vous, which reaches out to people once there’s a cancellation.I’d like tos we different calendar viewing options as well.. not just daily and weekly

Reason for choosing ClinicSense

Pricing and referrals

Review Source

Response from ClinicSense

September 5, 2023

Hi Sam, thank you for taking the time to leave us a review. We appreciate the insights and are always building new feature to help our clients succeed! You can see what features are currently in production and vote on what you would like us to build next by visiting our product roadmap! (Login to see) https://roadmap.clinicsense.com/ We apologize for the inconvenience of the system outage, this was a very rare occurrence and we appreciate your patience very much. We did our best to keep our customers up to date via email; but you can also visit this link for system outage updates. http://status.clinicsense.com/ If you have any questions or need support please reach out to our friendly support team at support@clinicsense.com

AA

Alexandria A.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It just makes sense"

August 8, 2023

5.0

ClinicSense has been great!

Pros

Its the ease for both clients and employees that keeps us hooked, it is such a simple and professional process to book, fill out forms and reschedule. On the business side I love the Reminders, the reach outs to clients after its been a while and the google review prompt.

Cons

Most things I didn't like have been improved. Some suggestions though- I would love to see ClinicSense integrate to google booking and I wish that you could set it that only clients who have booked with a practitioner could schedule with them. An example is that I can no longer take new clients with my workload but the only option is to take myself off online booking completely.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing ClinicSense

The note taking feature for soap notes and the promise to improve the software.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

The user platform was not as good and the features were just not where they needed to be for our business.

Review Source

LS

Leslie S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Clinic sense review"

February 5, 2024

4.0

Over all satisfied with the program, easy to use for both client & practitioners

Pros

I really liked that online booking had to be accepted by the practitioner before the appointment is scheduled. The ease of online booking process as well as the txt or emailed reminders.

Cons

While creating soap notes the system would glitch and I would loose the entire note. Not being able to separate revenue reports by practitioner

Review Source

MW

Melissa W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ClinicSense Review"

February 8, 2024

5.0

I love clinicsense. It works well for my business. I love that they are always improving it.

Pros

I love the customer service the best. There is a lot of things I really like about ClinicSense but the customer service is top notch

Cons

That you can just jump to next available appointment and with multiple therapists this would be a useful addition. Although they are always making it better so I am sure that this will be happening soon enough. I also don't like the price increase because it has gone up quite a bit from when I started. I am not saying it's not worth it, it's been a heavy increase especially with multiple practitioners in our practice.

Alternatives considered

[Soapbox](https://www.capterra.com/p/182208/Sopabox/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[Jane](https://www.capterra.com/p/230191/Jane/)

Reason for choosing ClinicSense

Because \[sensitive content hidden\] really liked it and at the time when I was looking yours was priced much lower than the others were. Although I think you have come to competitive fees with them now.

Switched from

[AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/)

That isn't what I switched from but you didn't have the option for Easytabs. I switched from Easytabs because Easytabs sucked. I didn't like it and my friend had tried Clinicsense and liked it so I thought I would give it a try

Review Source

CO

Chris O.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A good product. Hard to top this product. Keep up the good work."

May 3, 2023

3.0

Online book software that give you more than you realize you needed. I am thankful for ClinicSense.

Pros

Once you learn the ropes ClinicSense operates smoothly and with little to no difficulty. Lots of features. Can't live without my online book now! :)Dev's are quick to answer concerns.

Cons

The update to ClinicSense is causing some confusion and making some features the old version had harder to achieve. Hopefully they will work on resolving these issues. My software should work with me and for me, not make my day to day harder and slower to get through.

Reason for choosing ClinicSense

At the time the decision was not mine to make, I was working in a clinic that chose the software for the team.

Review Source

BM

Beth M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Life saver"

March 2, 2023

5.0

Excellent! This product saves me so much time. Has eliminated any double booking problems we may have had, And Is very easy to use

Pros

This product is very easy to use, and I’m not very tech savvy! I love that it’s not only has the documentation capability for soap, notes that are very customizable, but also for the scheduling being linked as well. I love that it seems to my square for payments, and the tech support is amazing! You always get a live person, often to the same person That I’ve used before, so he is familiar with my company and my needs. When the tech-support guy could not fix a problem, he escalated to the IT department and test was completed in one day. It was done quickly, but it was also done perfectly. It also gives my company a much more professional look. Not only with the online scheduling, but also with the soap notes. Instead of copying a handwritten note and sending it to a medical professional, I have a very professional, looking soap note that I can simply print from my tablet very easily.

Cons

I would like to have some customizable booking rules, varying between therapists. For example, I would like to see customization of how Far out and online booker could book with one therapist versus another. I would also like to be able to customize the amount of time between patients, Varying among therapists.

Review Source

Response from ClinicSense

June 16, 2023

Hi Beth, thank you for the amazing review. We will be adding more customization for scheduling soon. You will hear more once we have an update on its release. :)

PF

Penny F.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ClinicSense is #1"

April 26, 2024

5.0

Pros

I like that it’s easy to use. There are also training videos. The ClinicSense Support Team is proactive in assisting with any issue. I also think it’s priced well.

Cons

Appointment gaps but that will be changing

Review Source

KS

Krisha S.  
Clinic Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clinic Sense Review"

March 6, 2024

3.0

Pros

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section. \[sensitive content hidden\] is the best. He is knowledgeable and friendly. Never had an issue he wasn't able to resolve and if he's not sure he will find the answer and get back to you. I was not around when the software was purchased but I'm told he was a huge part of why it was purchased.

Cons

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section. Customer verification with a credit card makes zero sense to me. Every place I have worked there's always a verification system in place but not with credit card information. \[sensitive content hidden\] have people call on their behalf all the time and admiration doesn't have their credit card. Seems like clinic sense may be going in a different direction with lots of new staff added to the team. Customer service for me has taken a huge dive.\[sensitive content hidden\] is just not helpful and \[sensitive content hidden\] I literally get nowhere with.

Review Source

EU

Esther U.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clients appreciate the ease of using Clinicsense to schedule. "

May 28, 2023

5.0

Overall, my clients and I love Clinicsense.

Pros

Clients love it compared to other software that other massage therapists use (they have told me in person how much they appreciate the ease of scheduling) I can add messages about expectations and link everything; health intakes, reason for visit forms, Covid 19 forms, etc and set the frequency that clients receive these forms. SOAP charting is also amazing, I love that I can customize my Subjective questionaire and that clients can select appropriate symptoms plus select where exactly they are feeling discomfort on the body diagram front/back/male/female so cool and very helpful.

Cons

Being tied to Square, although they also make things easy, I am interested in working with clients on different transaction streams to limit the fees. When you look up the client information on their appointment that day you can see past appointments, but not access their charts unless if you seperately access their name/account outside of the appointment window, which I find very annoying sometimes when I'm trying to bill MVA/PIP

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing ClinicSense

Better client facing use.

Review Source

Yusuf H.  
Dr  
Alternative Medicine  
Used the software for: 2+ years

### "A Must Have software"

June 14, 2023

5.0

Overall I'm happy to use and recommend ClinicSense for massage therapists and any other alternative wellness treatments.

Pros

Easy to schedule appointmentsOnline scheduling.Appointment reminders.Client history forms.Treatment forms that can be customisedEmail marketingRecording paymentsBusiness reports.

Cons

Does not have facility to search for a particular patient's appointment in the calendar.Uploading images in marketing emails is distorted once uploaded.No text reminders for UK

Review Source

AS

Adrianne S.  
Owner/operator Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love ClinicSense!"

April 24, 2023

5.0

We have saved time and money with the health intake forms being sent out in advance and being done online.

Pros

The online booking and reminders have given me a lot more time to spend with my clients. I love the available emails and so do our clients. We always get appointment requests from those emails.

Cons

I wish I could do more with the mobile app.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing ClinicSense

Other therapist recommendations and price at the time.

Review Source

CC

Catherine C.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ClinicSense Makes Sense "

May 1, 2023

5.0

Allows me to provide online Gift Certificates, has created multiple ways to improve and increase my business and provides growth potential when I'm ready to move to the next level

Pros

Easy to use, PIPA and HIPAA compliant, cost effective, excellent customer support

Cons

Was a bit of a learning curve for me initially until I learned how to use the platform (lots of video tutorials and support were invaluable) Was difficult to access SOAP notes from my Mobile until recent upgrades

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Click4Time](https://www.capterra.com/p/207815/Click4Time/)

Reason for choosing ClinicSense

Cost, Ease, customer service

Review Source

KH

Katia’ H.  
BCSI Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall, an 8.5 out of 10"

October 23, 2023

5.0

Overall, I would say that I am satisfied with the ClinicSense programThe majority of the practitioners that I have come in contact with do not utilize Assistant and they want hundred percent sure.I am willing to recruit a few people if I could get a kickback :-)

Pros

I do appreciate the automatic client reminders. I also appreciate the ability to update and change my formsThe customer service has been on point and prompt to respond, but I have an issue or a questionHowever, I would say that the calendar sinking from ClinicSense, to my Apple, and Google is not that seamless.In addition to that the week to week scrolling on my phone to check for appointments rather than month-to-month is a little bit tedious and annoying.

Cons

Calderon preview. Weekly as opposed to monthly.

Reason for choosing ClinicSense

I chose the system, because it had the option to type in either as a base level or more intricate levels of soap, notes for my clients.

Review Source

MA

Molly A.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ClinicSense is professional and looking out for you!"

June 2, 2023

5.0

I can't imagine using anything else, at this point. It has everything I need and more. If I have a problem with something, they're usually already working on it!

Pros

Their customer service and dedication to continually improving their product won my trust from the very beginning. They continue to be reliably responsive. The overall look is clean & professional. It puts my clients at ease and builds their trust in me before we've even met. An online data base of SOAP notes, intake forms, and memos that are linked to my booking software and payment processing has made my work not only easier but more effective. This is seriously ALL in one.The marketing features offer amazing support for a growing practice. Google Reviews Booster and Availability campaigns, in particular, have made a significant impact on my business.

Cons

The app could definitely use some work. I basically avoid it because it logs me out constantly.Recently, it's stopped notifying me of booked or changed appointments even though I have notifications turned on.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

1.3% less in transaction fees from Square by using ClinicSense. No show protection is MUCH more secure and reliable. SOAP note integration, memos, and customizable intake forms make tracking and understanding my clients needs incredibly easy.

Review Source

DL

Dessa L.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best Booking System Out There! "

April 20, 2023

5.0

ClinicSense has helped my business from the beginning. They make online booking for clients a breeze, the new updates with google review booster, feedback, client referrals, and all the email campaigns (availability especially) have helped me grow with ease and has made it straight forward for clients. I love ClinicSense and would recommend it to anyone.

Pros

ClinicSense has you covered on every front when running a small business that requires booking, appointment scheduling, HIPAA compliance, patient records, receiving payments, sending invoices, building treatment notes, and email campaigns.

Cons

The mobile app needs a bit of attention. I tend not to use it as it is hard to do anything but take payments. You can't access client files easily or write treatment notes.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing ClinicSense

I liked that ClinicSense had more of a clinical look and feel. The soap notes feature really made the decision for me.

Review Source

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