NFS Technology Group

Aloha


4 / 5
18 reviews


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About Aloha

EPOS system for restaurants and bars that contains management functionality combined with point of sale.


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Aloha Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Aloha Reviews Recently Reviewed!


Good but probably outdated

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Cons: Service once was wonderful, but since NCR bought them a couple of years ago it's a cluster fuck. Initial support is routed to India where you're on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we've already done. Then they can only "escalate" which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don't have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can't do it again though.

Overall: Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it's over. Bye

Aloha is the best POS system we have used to operate our restaurant

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is the most user-friendly POS we have used in the restaurant

The back office is very easy to use for reports, inventory control and POS terminal maintenance

Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

Cons: This was the most expensive POS we have purchased at our restaurant.

If our POS terminals go down it tends to take some time for replacement

Overall: We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Aloha for Restaurants

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to set up the POS to completely mirror your menu, making it more user friendly for the staff. I also like that it can be set up with your back office software to pull real time numbers and real time inventory, keeping everything much cleaner and streamlined.

Cons: Sometimes there are weird little quirks with giftcards, both selling and redeeming. I also wish it was easier to locate a previous transaction by the last 4 digits of a credit card number.

Great software for restaurants!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to use and setup all of the different variations for the restaurant food items. It was also easy to use from a management perspective, track per person average sales, etc.

Cons: Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

Overall: Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes. We were able to manage a high volume with the software. I was really happy with it and would definitely use it again.

Aloha Review

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a very reliable POS system. They've been a mainstay forever. It remains easy to use on the server/bartender side.

Cons: The difficulty of this system is on the manager/owner side. Because this system is not cloud based, there is a big lack of functionality, especially not being able to view the daily restaurant performance while away from the location. In order to change items in the system, the entire system has to be re-booted, which is not ideal during service. Reporting is hard to use and requires a time commitment to get the reports you need. At times, it can be "clunky".

Aloha for everyone

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that this is a software that you can scale with. It's durable and can be implemented if you have many locations.

Cons: If you have issues there is an aloha software man that will come out- you can't troubleshoot yourself. Sometimes leaving you down a few computers.

Overall: I would say it takes effort and time to learn. It's great for a location that has a lot of items to place in the system. Not my favorite but manageable.

Old customer

Sep 09, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Old version very easy to operate best in the industry

Cons: New versions more complicated back of house very difficult became that way when NCR took over

Overall: In the beginning could not be happier now with upgrades would not get again

Great Price for a Restaurant starting out

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is an easy to use and update POS for any restaurant. I have used it in the past and it is easy to separate checks, open tabs, and run reports. Everything is simple and straightforward.

Cons: Some items are a bit out of date and I hope they fix that in newer updates to the system.

Overall: I'd recommend it for a restaurant or bar.

Aloha

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of use. Many options available with routing.

Cons: Crashes. Seems to crash often and needs refreshed.

Aloha

Dec 04, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what you need it to do and it is a solid piece of equipment. Slightly outdated in my opinion but still one of the best.

Cons: Seems outdated especially with all of the cloud software available today.

Easy to use

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I use aloha daily. The formatting of the program is very easy to use without much of any instruction.

Cons: Should have a way to view even after the system starts a refresh. That would be my biggest complaint.

Does the job, but barely.

Sep 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Aloha is pretty simple. The buttons are easy to find and once you familiarize yourself with where everything is, there's nothing hard about it.

Cons: Aloha is slow and crashed quite a bit. It was hard to go in and change anything on the screens for the employees and if you had to make a change, everything had to be restarted and took forever to come back up.

Easy to function & navigate!

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Aloha allowed me to work quickly and efficiently as a waitress in a fast paced restaurant. Aloha never froze up or had to be restarted.

Cons: What I liked least about Aloha was that some of the buttons seemed out of place, I think overall the buttons could be organized in a more neat and organized fashion.

Capterra loader

aloha

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: this is my number one recommended software for restaurants and bars. it is very easy to use whether you are the admin doing the adjustments or the user putting in order.

Cons: sometimes we have issues with new updates and getting new options put in to the system

A-NO-ha

Oct 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Aloha is dated so it makes it easier for senior citizens to use.

Cons: Everything. Aloha has next to no functions that a current POS system in the food service industry should have. It really is a waste of time trying to use it and I would tell anyone considering using it in their restaurant that they are making a MASSIVE mistake.

Overall: You can not solve any problems with Aloha, you can only create them.

Simple and Quick to Learn

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Used this software while working as a server at a restaurant. This was my first experience as a server and using the software. Made my job very easy and learned how to use this software my first go with it.

Cons: Never had any issues while using this software.

Capterra loader

An Industry Standard

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Aloha simply does nearly whatever you need it to. It truly is an industry standard within bars/restaurants. Ease of use, simple "buttons", and very easily navigated

Cons: In the capacity I used it at the restaurant, there were no glaring "cons" with day-to-day use

STAY AWAY!

Nov 06, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There is nothing amazing about this software.

Cons: It requires a lot of configuration and doesn't give the owner/admin much flexibility - everything must go through the reseller and the charge A LOT of money to do the smallest change.