# Aloha EPOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aloha EPOS the right Restaurant POS solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178748/Aloha/reviews --- Aloha EPOS 4.3 (68) [View alternatives](https://www.capterra.com/p/178748/Aloha/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aloha EPOS Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews Aireanne T Vice PresidentFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “We were able to make changes to menu availably pretty quickly in the the back of house.“ December 13, 2025 Aireanne T Vice PresidentFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The only challenges we’ve encountered have been occasional outages and slow reboot times, which can be disruptive during service.“ December 13, 2025 SU Susan U Administrative SupportConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant.“ November 25, 2023 ES Elizabeth S MusicianEntertainment, Self-employedUsed the software for: More than 2 years. “Menu changes and initial setup takes forever, and updating items for daily specials and menu changes is more time consuming than with other systems.“ April 1, 2024 PH Patrick H ServerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “I’ve used it for years and have always loved how straightforward and simple this operation system has been to use. “ March 24, 2023 DJ DON J Sr. Director of ITRestaurants, 501 - 1,000 employeesUsed the software for: More than 2 years. “Integrations with other 3rd party products are sometimes difficult and pricey.“ July 29, 2021 Mary Grace S Brand Engagement ManagerRestaurants, 501 - 1,000 employeesUsed the software for: More than 2 years. “The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.“ March 25, 2021 WK William K CFORestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering.“ June 9, 2020 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justyna K. Manager Food & Beverages Used the software for: 2+ years ### "Like the table layout on the screen " March 18, 2020 5.0 For managers great tool to keep track of all the comps voids labor and etc. Pros So much easier than micros. Dummy proof for new servers. Easy for servers to navigate. Cons Credits cards system from time to time goes down. Customer service hard to reach in the timely manner. Review Source Aireanne T. Vice President Food & Beverages Used the software for: 1-2 years ### "Great Platform for Restaurants " December 13, 2025 4.0 Overall, our experience with Aloha POS has been great. The system is reliable and meets our operational needs well. The only challenges we’ve encountered have been occasional outages and slow reboot times, which can be disruptive during service. Outside of those issues, the platform has performed very well. Pros I’ve used aloha in managing in multiple restaurants, it was a very user friendly set up with payment processing, we did have a few issues with it going out during service but customer service was extremely helpful during the process. We were able to make changes to menu availably pretty quickly in the the back of house. The overall software was a great option and do believe the value is there with the help you recieve. Cons The outrages we had on a few occasions and the amount of time it took to reboot up when we did have the software go down. Review Source VR Verified Reviewer Brand Engagement Manager Restaurants Used the software for: 2+ years ### "Should Have Stayed in Hardware - Not Good Software" March 25, 2021 2.0 I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game. Pros The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it. Cons This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates. The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for. There is no easy way to pull any of this Marketing information. Review Source Brian H. Graduate Student (MBA) Higher Education Used the software for: 2+ years ### "Make your F&B ePOS work for you the easy way" June 27, 2019 4.0 Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs. Pros I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use. Cons Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses. Review Source VR Verified Reviewer EMT Hospital & Health Care Used the software for: 2+ years ### "Great features, Difficult Access" February 15, 2019 4.0 My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect. Pros I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired. Cons I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition. Review Source Muhamet C. Waiter Restaurants Used the software for: 1-2 years ### "The Future of POS is Here" May 3, 2023 4.0 Easy to know the complete net of each individual at any given moment of the shift gave a bird's eye view of the dining room/area, increased sales production, supply and demand Pros Functionality is good, easy to rummage through, toggle and navigate made easy by touchscreen capable, orderly, tacks on prices for add ons Cons Color coating, less crowding, easy back office, waiters/waitresses may deceive (the system) easily if entrusted Reason for choosing Aloha EPOS Price and word of mouth Review Source Kelly M. Waitress Food & Beverages Used the software for: 1-2 years ### "The easiest Point of Sale System of them all to learn and use." June 10, 2020 4.0 What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today. Pros The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time. Cons There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to. Review Source VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Aloha Review" September 23, 2020 5.0 Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers. Pros I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering. Cons There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen. Review Source Niklaus K. Human Resources Manager Restaurants Used the software for: 2+ years ### "Leader for a reason" July 16, 2019 5.0 The reporting and back-end functions are easy to learn compared to other programs. Servers love how simple it is to use and learn. It's the fastest for ordering food I've come across. Pros Visually appealing and powerful. Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items. Cons The ability to transfer checks between staff could be easier. Most places don't do that often, but others do. Review Source Kayla G. Bartender Food & Beverages Used the software for: 1-2 years ### "Super easy to use" January 13, 2020 4.0 I really like that is basically dummy proof and so easy to use, I just wish it wasn't so slow and laggy. Pros It's EXTREMELY easy to use. Easy to read format. Every button or sub group tab on the screen is easily accessible Cons It freezes too often. There are lags at times. I wish the program wasn't as slow as it is. Review Source MW Maggie W. bartender Restaurants Used the software for: 2+ years ### "Aloha for Restaurants" November 13, 2018 5.0 Pros I love how easy it is to set up the POS to completely mirror your menu, making it more user friendly for the staff. I also like that it can be set up with your back office software to pull real time numbers and real time inventory, keeping everything much cleaner and streamlined. Cons Sometimes there are weird little quirks with giftcards, both selling and redeeming. I also wish it was easier to locate a previous transaction by the last 4 digits of a credit card number. Review Source CL Cate L. Assistant Manager Restaurants Used the software for: 6-12 months ### "Aloha from Oklahoma!" February 26, 2019 5.0 With a long history in the restaurant industry I have worked with my fair share of POS systems. Squirrel and Square being the most recent and relevant competitors. Aloha is by far the superior product in my opinion. The ease of use as far as setting up table and table numbers, server log-ins, adjusting orders, etc. The cross-platform functionality allows me to easily adjust menu items, their location within the system, and price from my computer without having to stand at a POS terminal. The ability to set and manage permissions such as voiding transactions or deleting entrees from tickets while somewhat tricky at first (shows a permission is in place but card or number fails to work at actual POS terminal until usually the next 24 hours) has helped to minimize loss by reducing the number of voided tickets or entrees. Pros Ease of use, functionality, cross-platform ability makes things simple. Cons Managing permissions can be somewhat tricky. Review Source Kara G. Marketing Restaurants Used the software for: 2+ years ### "Does the job, but barely." September 20, 2018 3.0 Pros Aloha is pretty simple. The buttons are easy to find and once you familiarize yourself with where everything is, there's nothing hard about it. Cons Aloha is slow and crashed quite a bit. It was hard to go in and change anything on the screens for the employees and if you had to make a change, everything had to be restarted and took forever to come back up. Review Source KH Kristen H. General Manager Restaurants Used the software for: 2+ years ### "You can’t go wrong with Aloha" September 30, 2019 5.0 Easy from step 1. Training was simple and implementation was also easy. Pros Aloha is easygoing use. Aloha has above average customer service. The design is intuitive making it simple to figure out on your own. Cons The stock background colors were not great, however, they were easy to change and customize. Pricing is high Review Source KS Kelcie S. Social media manager Restaurants Used the software for: 2+ years ### "Aloha" December 21, 2018 1.0 Pros Unfortunately, I don't feel as though I have any nice things to say about Aloha at this time. Cons There is a non-existant customer support, nearly impossible to extract data or reports, not customer friendly and inconsistent. Service goes down a lot. Review Source PV Patience V. Server Restaurants Used the software for: 2+ years ### "Aloha for everyone " November 5, 2018 4.0 I would say it takes effort and time to learn. It’s great for a location that has a lot of items to place in the system. Not my favorite but manageable. Pros I like that this is a software that you can scale with. It’s durable and can be implemented if you have many locations. Cons If you have issues there is an aloha software man that will come out- you can’t troubleshoot yourself. Sometimes leaving you down a few computers. Review Source BG Brad G. GM Restaurants Used the software for: 2+ years ### "Probably the best Restaurant POS out there" November 10, 2020 5.0 Pros Easy to use and teach, simple FOH functions and back office reporting. Rarely any software issues. Cons Somewhat expensive, but you get what you pay for with Aloha. Review Source LR Laura R. General manager Restaurants Used the software for: 2+ years ### "Aloha" November 27, 2018 4.0 Pros Ease of use. Many options available with routing. Cons Crashes. Seems to crash often and needs refreshed. Review Source VR Verified Reviewer Server Food & Beverages Used the software for: 6-12 months ### "Easy pos system" October 2, 2019 5.0 I love this pos system. I have used many others in the past and this by far was the easiest and fastest to figure out. Pros I like how everything is so easy to find and use. They have modifiers under each category and that makes it that the orders come to the kitchen correctly. Cons There honestly isn't one thing that I dislike about this program. It's easy to find and enter credit card tips. Review Source DC Doug C. Owner Food & Beverages Used the software for: 2+ years ### "Old customer" September 9, 2018 3.0 In the beginning could not be happier now with upgrades would not get again Pros Old version very easy to operate best in the industry Cons New versions more complicated back of house very difficult became that way when NCR took over Review Source zB zantrail B. you tuber/Night Auditor Marketing and Advertising Used the software for: 6-12 months ### "Aloha" February 5, 2020 4.0 Pros when you clock in the system it prints it for you and also store it as well, and it runs auto right before I run my audit Cons sometimes it doesn't print out the aloha receipts. You can get them to re-print though Review Source BV Beth V. Server Restaurants Used the software for: 2+ years ### "Aloha out there" September 16, 2019 5.0 We use it at the restaurant I work at and during the holiday seasons it is easy to find names and orders. Pros You can easily search names of customers up and find orders easily. Cons There are a few screens to navigate through. Review Source SS Shae S. Server Food & Beverages Used the software for: 1-2 years ### "Simple and Quick to Learn" October 5, 2018 5.0 Pros Used this software while working as a server at a restaurant. This was my first experience as a server and using the software. Made my job very easy and learned how to use this software my first go with it. Cons Never had any issues while using this software. Review Source GM Gabriel M. Assistant Manager Restaurants Used the software for: 1-2 years ### "Good and easy to use, but only when it's running smoothly" August 15, 2024 4.0 Pros Easy to manage and customize and easy to teach other how to work on the POS system. Cons If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again. Review Source SU Susan U. Administrative Support Construction Used the software for: 1-2 years ### "Aloha Makes Everything Easier" November 25, 2023 5.0 Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant. Pros Aloha is extremely intuitive and simple to use. It’s great for people who are new to the restaurant industry. And great for those of us who are seasoned. Cons I dislike that it must be run insync with Windows. Review Source Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Bar POS](https://www.capterra.com/bar-pos-software/)