Future IT

Hanna CRM


4.5 / 5
6 reviews

Who Uses This Software?

Teams which are looking for a convenient tool for managing sales, tasks, projects and customer service.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    2 plans for your needs: OPTIMAL and MAXIMUM.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Future IT
  • www.futureit.lt/en/
  • Founded 2014
  • Lithuania

About Hanna CRM

Hanna CRM system is chosen by businesses and organizations that decide to break free from complicated Excel spreadsheets, file sharing in cloud storage or the old-fashioned sticky notes on computer screen. In other words, tedious and repetitive work is replaced by automatic process management. It leads to less manual work, lower staff costs, more accurate data, strict management of deadlines and minimal risk or errors.


Hanna CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Hanna CRM Reviews Recently Reviewed!


Pleasure to work with Hanna CRM

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and very intuitive, great support and ability to extend with custom functions.

Cons: No real cons about this product. Some small usability tweaks could be made.

Overall: Very stabile CRM system, for our company it helps to organize team tasks and projects (huge advantage because it has gantt diagram). It's very useful to see all communication with clients. Also it has great ticketing functionality for our support team.

Vendor Response

by Future IT on April 05, 2019

Thanks for your review. Our team will do the best to get only first-class reviews!

HannCRM

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is user friendly. very easy to use it. HannaCRM has all the tools to optimize your business process. Very good project managing possibilities, also a lot of useful reports.

Cons: There is nothing that i liked least about this software. with this CRM you can control all your business processes because of basic integration with third part systems.

Overall: All needed information in one place. I can see all communication history with my clients, i can easily see where my employees struggling and help to improve/solve all the errors they are doing.

Great tool

Apr 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality

User-friendly interface

Multi task creation

Customization

Cons: Small bug at the moment - recurring tasks should have an option to be repeated every month instead of 30 days. I think only small fix is needed.

Overall: We are using Hanna CRM in accounting company. Now all colleagues have clear list what should be done, how tasks are delegated between them, they can see what is already done, how long did it take to finish tasks, are they on time with finishing and what are deadlines. Since starting using Hanna CRM there were no unfinished or forgotten task.

Vendor Response

by Future IT on April 05, 2019

Thank you! Honors encourages us to make product even better. Your mentioned small bug with recurring tasks will be fixed ASAP.

Good luck!

Product with lot of additional modules

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is already integrated with few IRP systems,so it was easy to start using it. Compatible with all types of phones, so all functionality is able to reach using smartphone

Ready Integration with field service management system Tasker, gave possibility to improve our service activity.

Cons: It was no possibility to create online test version, so it was needed to wait a test version for few ours

HannaCRM - easy to use tool for better project management and customer support

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Click to call functionality.

Integation with email.

Custom support are open for new ideas for funcionality, usability.

Fast sloving of issues.

Cons: Hiden import function for leads, accounts and etc.

Limited availability for the client to customize form layout, sort or hide fields, create reports

Overall: We have different selling channels and HannaCRM helps integrate different departments for better customer support.

Our goto CRM

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, telephony integration, ability to adjust to our workflow.

Cons: The pure quantity of options might seem overwhelming at first. Also - a bit of lack of flexibility for recurring invoice setup.