Hanna CRM Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About Hanna CRM

Hanna CRM system is chosen by businesses and organizations that decide to break free from complicated Excel spreadsheets, file sharing in cloud storage or the old-fashioned sticky notes on computer screen. In other words, tedious and repetitive work is replaced by automatic process management. It leads to less manual work, lower staff costs, more accurate data, strict management of deadlines and minimal risk or errors. Learn more about Hanna CRM

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Pleasure to work with Hanna CRM”

OverallVery stabile CRM system, for our company it helps to organize team tasks and projects (huge advantage because it has gantt diagram). It's very useful to see all communication with clients. Also it has great ticketing functionality for our support team.
ProsEasy to use and very intuitive, great support and ability to extend with custom functions.
ConsNo real cons about this product. Some small usability tweaks could be made.

Vendor Response

By Future IT on April 5, 2019
Thanks for your review. Our team will do the best to get only first-class reviews!
Reviewer Source 
Source: Capterra
April 3, 2019
Ruslanas S.
Business solution manager
Telecommunications, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“HannCRM”

OverallAll needed information in one place. I can see all communication history with my clients, i can easily see where my employees struggling and help to improve/solve all the errors they are doing.
ProsThe system is user friendly. very easy to use it. HannaCRM has all the tools to optimize your business process. Very good project managing possibilities, also a lot of useful reports.
ConsThere is nothing that i liked least about this software. with this CRM you can control all your business processes because of basic integration with third part systems.
Reviewer Source 
Source: Capterra
April 5, 2019
Danielius S.
Accountant
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Great tool”

OverallWe are using Hanna CRM in accounting company. Now all colleagues have clear list what should be done, how tasks are delegated between them, they can see what is already done, how long did it take to finish tasks, are they on time with finishing and what are deadlines. Since starting using Hanna CRM there were no unfinished or forgotten task.
ProsFunctionality User-friendly interface Multi task creation Customization
ConsSmall bug at the moment - recurring tasks should have an option to be repeated every month instead of 30 days. I think only small fix is needed.

Vendor Response

By Future IT on April 5, 2019
Thank you! Honors encourages us to make product even better. Your mentioned small bug with recurring tasks will be fixed ASAP. Good luck!
Reviewer Source 
Source: Capterra
April 2, 2019
Andrius U.
Project manager
Telecommunications, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Product with lot of additional modules”

ProsIt is already integrated with few IRP systems,so it was easy to start using it. Compatible with all types of phones, so all functionality is able to reach using smartphone Ready Integration with field service management system Tasker, gave possibility to improve our service activity.
ConsIt was no possibility to create online test version, so it was needed to wait a test version for few ours
Reviewer Source 
Source: Capterra
April 5, 2019
Valentinas S.
Marketing specialist
Furniture, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“HannaCRM - easy to use tool for better project management and customer support”

OverallWe have different selling channels and HannaCRM helps integrate different departments for better customer support.
ProsClick to call functionality. Integation with email. Custom support are open for new ideas for funcionality, usability. Fast sloving of issues.
ConsHiden import function for leads, accounts and etc. Limited availability for the client to customize form layout, sort or hide fields, create reports
Reviewer Source 
Source: Capterra
April 5, 2019
Verified Reviewer
Telecommunications, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Our goto CRM”

ProsEase of use, telephony integration, ability to adjust to our workflow.
ConsThe pure quantity of options might seem overwhelming at first. Also - a bit of lack of flexibility for recurring invoice setup.
Reviewer Source 
Source: Capterra
April 5, 2019