# Hanna CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hanna CRM the right CRM solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178749/Hanna-CRM/reviews --- Hanna CRM 4.4 (7) [View alternatives](https://www.capterra.com/p/178749/Hanna-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hanna CRM Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ruslanas S. Business solution manager Telecommunications Used the software for: 1-2 years ### "HannCRM" April 5, 2019 5.0 All needed information in one place. I can see all communication history with my clients, i can easily see where my employees struggling and help to improve/solve all the errors they are doing. Pros The system is user friendly. very easy to use it. HannaCRM has all the tools to optimize your business process. Very good project managing possibilities, also a lot of useful reports. Cons There is nothing that i liked least about this software. with this CRM you can control all your business processes because of basic integration with third part systems. Review Source aN afzal N. Senior associate Logistics and Supply Chain Used the software for: 2+ years ### "HANNA Updated CRM" November 12, 2022 5.0 Easy and efficient Pros Easy and user friendly GUI and easy to learn Cons No Negative side till date, i have been using on daily basis Review Source VR Verified Reviewer Head of business development Telecommunications Used the software for: Less than 6 months ### "Our goto CRM" April 5, 2019 4.0 Pros Ease of use, telephony integration, ability to adjust to our workflow. Cons The pure quantity of options might seem overwhelming at first. Also - a bit of lack of flexibility for recurring invoice setup. Review Source VR Verified Reviewer CTO Computer Software Used the software for: 2+ years ### "Pleasure to work with Hanna CRM" April 3, 2019 4.0 Very stabile CRM system, for our company it helps to organize team tasks and projects (huge advantage because it has gantt diagram). It's very useful to see all communication with clients. Also it has great ticketing functionality for our support team. Pros Easy to use and very intuitive, great support and ability to extend with custom functions. Cons No real cons about this product. Some small usability tweaks could be made. Review Source Response from Future IT April 5, 2019 Thanks for your review. Our team will do the best to get only first-class reviews! DS Danielius S. Accountant Accounting Used the software for: 6-12 months ### "Great tool" April 2, 2019 4.0 We are using Hanna CRM in accounting company. Now all colleagues have clear list what should be done, how tasks are delegated between them, they can see what is already done, how long did it take to finish tasks, are they on time with finishing and what are deadlines. Since starting using Hanna CRM there were no unfinished or forgotten task. Pros Functionality User-friendly interface Multi task creation Customization Cons Small bug at the moment - recurring tasks should have an option to be repeated every month instead of 30 days. I think only small fix is needed. Review Source Response from Future IT April 5, 2019 Thank you! Honors encourages us to make product even better. Your mentioned small bug with recurring tasks will be fixed ASAP. Good luck! AU Andrius U. Project manager Telecommunications Used the software for: 6-12 months ### "Product with lot of additional modules" April 5, 2019 5.0 Pros It is already integrated with few IRP systems,so it was easy to start using it. Compatible with all types of phones, so all functionality is able to reach using smartphone Ready Integration with field service management system Tasker, gave possibility to improve our service activity. Cons It was no possibility to create online test version, so it was needed to wait a test version for few ours Review Source VS Valentinas S. Marketing specialist Furniture Used the software for: Less than 6 months ### "HannaCRM - easy to use tool for better project management and customer support" April 5, 2019 4.0 We have different selling channels and HannaCRM helps integrate different departments for better customer support. Pros Click to call functionality. Integation with email. Custom support are open for new ideas for funcionality, usability. Fast sloving of issues. Cons Hiden import function for leads, accounts and etc. Limited availability for the client to customize form layout, sort or hide fields, create reports Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.