# Bettermode Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bettermode the right Community solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178753/Bettermode/reviews --- Bettermode 4.7 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bettermode Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CC Caio C No-Code DeveloperComputer Software, Self-employedUsed the software for: Less than 6 months. “I love how flexible and customizable it is, this allowed me to quickly change things and grow my community adding new features and resources in a very simple and fast way.“ March 19, 2024 AB Ana B Head Of MarketingInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We submitted a ticket where we explained that the sitemap they generate for us automatically, contains errors.“ February 14, 2025 AB Ana B Head Of MarketingInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We managed to build the community portal for our product within a week“ February 14, 2025 AB Ana B Head Of MarketingInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This prevents the web resource from being indexed by Google.“ February 14, 2025 JL Jennifer L Customer Success and Community ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Having access to Tribe's Campfire where community managers like myself can receive a quick response from the Tribe team to help troubleshoot issues, and learn the latest updates from \[SENSITIVE CONTENT\] has been a huge benefit to using Tribe.“ September 27, 2022 MS Matt S AdministratorInformation Services, Self-employedUsed the software for: Less than 6 months. “Some other options have way too many bells and whistles to navigate through and most of them you don't even need. “ June 17, 2020 KR Kain R Founding DirectorE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “I like how bettermode gives me complete control over scaling and managing my community.“ March 22, 2024 NaveenKumar N Performance Test LeadInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome.“ April 9, 2020 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shaun N. Founder Management Consulting Used the software for: 1-2 years ### "Tribe makes it easy to start and grow a community for your brand" November 2, 2020 4.0 Pros Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects. Cons While the software is easy to use, the tradeoff is some limitations. Customization is limited to colors and graphics. Reason for choosing Bettermode I chose Tribe for several projects because it offered exactly the community building (think Quora-like) tools and functionality I needed at the time. Review Source Response from Bettermode November 4, 2020 Hi Shaun, Thanks for taking the time to share your feedback. Appreciate it! We see that the limitation mentioned here is around customizability (ability to only change colors and images). We'd love to expand on that and showcase some of the current capabilities. We allow clients to customize the community based on the components they want to showcase and make changes using CSS and JavaScript as well. 1. For instance, the design of this marketplace community (https://bit.ly/3kXl2NW) is completely different from banking community (https://bit.ly/3oMqUvQ) and SaaS customer community (https://bit.ly/384EXqM). 2. Another example is NEXL - here is a video (https://www.youtube.com/watch?v=5I7F1xcUj\_Q) that shows how they integrated the community into the product. However, this requires a technical team for implementation. Thanks again for the review! Balaji M. Director of Engineering Information Technology and Services Used the software for: 6-12 months ### "One app for all your community needs!" April 9, 2020 5.0 We were on the verge of finalizing another tool for our community portal. After I saw Tribe, there was no looking back. Tribe provided us with everything in-house. Implementing Single Sign-On with our product was a breeze. Everything was well documented and we had very little to do with the development efforts. The rich set of integrations provided by Tribe is something that will make this application stand out from others in the crowd. We were able to integrate Tribe with most of the third-party applications we use. In a few days, we had our sleek, responsive, modern, flexible and powerful community portal up and running. Pros Tribe is ultra customizable. Also, it has plenty of integrations to help you enable your community with any additional needs you have. It is cost-efficient as well when compared to any other community platforms available right now. We wanted to have a community portal with solution articles support built-in. Tribe is one among the very few which had that functionality. Cons The default look and feel of the product can be a little bit better. But it can be completely customized and you can make it match the look and feel of your product. Reason for choosing Bettermode We wanted to have a community portal with solution articles support built-in. Tribe is one among the very few which had that functionality. Tribe is cost-effective compared to many products in the same sector. Tribe gives you most of the capabilities in-house unlike the competition. Review Source VR Verified Reviewer President & Founder Marketing and Advertising Used the software for: Less than 6 months ### "F Minus on the most important feature - posting and commenting" November 21, 2020 3.0 Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE. Pros It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program. Cons Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION. Reason for choosing Bettermode I chose Tribe because of the excellent reviews on sites like Capterra. Had anyone mentioned the inability to post photos via 3 of the 4 posting features, I would NEVER HAVE USED THE PRODUCT. Review Source Response from Bettermode December 29, 2020 Dear Anonymous Client, We appreciate that you took the time to post this review and found Tribe easy-to-use. However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types. Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post". Best, Team Tribe Nguyen Van A. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "The best community platform" March 23, 2022 5.0 I am moving to the new version and they help my move very fast. I am very satisfy and always support Tribe. Pros Elegant appearance, many of functions, easy to manage and customize the community. Cons New old version 1.0 is full of function. We are going to move to version 2.0 and it is still lack of some function, especially the language that make my community is more frustrated because our community is not the native English speaker. Reason for choosing Bettermode I have try many of other products but they don't have enough my need function as Tribe. Review Source Ryan N. Managing Director E-Learning Used the software for: 1-2 years ### "Premium Community Software" February 10, 2022 5.0 I have had a very positive experience with Tribe so far. I have been very impressed by their ethical approach to customer support and to "get things done". \[SENSITIVE CONTENT\] at Tribe has really helped us a lot. Thank you. Pros Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price. However, it more than delivers in the quality of the product and the teams dedication to look after its users/customers. Cons The only thing is to have more more apps please on the v2. Review Source Madison N. Marketing Coordinator Program Development Used the software for: Less than 6 months ### "Online Community With High Potential" June 16, 2020 4.0 Our company has been very happy with Tribe's features and functionality. We wanted to create a community for pharmacy technicians to interact with one another under the umbrella of our certifications and brand as a whole. We looked at a few other companies but ultimately chose Tribe as they had all of the features we needed for a lower price. Although we haven't officially launched to the public yet, the site has been useful both internally and externally as we utilize both secret, private, and public groups. By offering access to an early group we have seen the site's value as individuals share personal experiences, ask questions and help one another. Pros The ability to customize the header and URL allowed for a seamless integration, look and feel from our own website. One of our favorite features is the Reputation Score, which encourages members to actively participate in discussions to receive points. Cons Some features are lacking but we value Tribe's transparency in the site's continuous improvement as they outline upcoming goals on their website and are quick to share work-arounds or fixes for whatever problem you may be experiencing. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/)[GatherContent](https://www.capterra.com/p/153261/GatherContent/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Bettermode Price and features Review Source Khothatso M. Freelancer E-Learning Used the software for: 6-12 months ### "Excellent platform to use for community building" August 14, 2022 5.0 Pros Tribe is an amazing platform that offers an opportunity for community building and engagement. it provides an interactive space and its easy to use. the interface offers simplicity and easier navigation with the option to customize it to suit your needs which is great. I also like that you can integrate it with your existing social media platforms makes it ten times easier to use. Cons In the beginning when we started using it I had integration issues but otherwise I have no complaints. Review Source Parsa G. CEO & Founder Computer Software Used the software for: Less than 6 months ### "Well designed and well thought platform" December 12, 2018 4.0 Tribe comes with our highest recommendation. Pros We have been looking for a community solution for quite some time till we discovered tribe. It is a modern platform, well designed and well thought on its integration. It has an intuitive and straight forward interface. unlike other solutions on the market tribe is not over selling over its features. tribe comes with our highest recommendation. Cons Anything that was a concern has been addressed very quickly by the customer success team. The only thing I would mention to help others make a right decision would be the platform itself is a tool. you need to build the community around your brand and invite your members to join your tribe. Review Source Response from Bettermode March 29, 2019 Hi Parsa, Thank you for making our day, our team was super happy to read your review :) When we set out to build Tribe, our goal was and still is to to provide highly intuitive community platform. We're also highly inclined towards offering powerful customization options via integrations, widgets and API. It's an honor to have you using Tribe. Best Regards, Team Tribe Taha R. Program Manager, Producer Computer Games Used the software for: Less than 6 months ### "Great value for money!" October 28, 2018 5.0 We have tried a few different solutions in the market. When we decided to switch to Tribe, the team walked us through redefining the community objectives, make it more aligned with business and organization objectives. They also supported the whole smooth migration process. The fact that Tribe customer success team has a great business and community knowledge helped us realize great ROI. We started with their basic plan and as we saw results coming we upgraded to premium. Pros Pricing is fair and flexible. Facebook integration was somehow magical and increased users retention. Fast and reliable customer service. Cons As Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner. Review Source Response from Bettermode November 2, 2018 Hi Taha! Thanks for taking the time to review Tribe. Glad to hear this was the right solution for you. We are looking forward to celebrating the growth of your community! Miranda W. Founder Management Consulting Used the software for: Less than 6 months ### "The right choice" November 6, 2020 4.0 Pros Tribe has been a great platform for building our community. I chose it for its intuitive, clean interface and overall functionality. It's hard to know what the right solution is until you implement it; I'm happy to say that our experience shows that it is. Cons Not having an app, although it does work well on mobile devices. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Bettermode Focus on topic content and groups Review Source Response from Bettermode December 1, 2020 Hi Miranda, Thanks for your feedback! Appreciate you for investing time in this review. Glad that you loved Tribe's clean interface and intuitive design. The mobile SDK will be launched in 2021 (Q2/Q3). I'll come back and update this response when we have a mobile app. Best, Team Tribe RS Rachel S. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "AJAS Review" July 29, 2021 5.0 Pros The product is very easy for both the admins and users to navigate. Users have been very engaged. We like that they can customize their notifications and how often they are received. The groups and topics are great. Cons We'd love to have an app that our members can access on their phone! One of the biggest issues we had when we launched our community is that the invites went to spam and there was no way to ensure that this wouldn't happen. We had to send dozens of invites multiple times because members couldn't figure out where it went or how to find it. Ensuring a way for the invites, especially if we're importing a list of hundreds of contacts, not to go to spam would be important for future clients. Review Source Response from Bettermode August 23, 2021 Hi Rachel, Thanks for your kind words and candid feedback. Regarding the email - apologies for the experience you had. Tribe's customer success team recommends SendGrid integration to improve email deliverability. You will also be pleased to learn that we recently set up separate dedicated email servers for paying customers and free customers to further improve email deliverability. That said, I have conveyed the feedback to our product team as well as the customer success team. Best, Team Tribe SA Samina A. Product Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very adaptive; user and business friendly" April 25, 2020 5.0 Ours is a health and weight loss company and one of the biggest problems our users face is - motivation. This community page aims to help them in their journey of weight loss by seeing others' stories, sharing their own, and receiving encouragement. And it is a very big credential for us, as we can portray our successes from the customer herself/ himself. Pros There were a lot of scenarios which we needed custom for our business and which were taken care of by Tribe - for e.g. having multiple content categorization like Recipes, Exercises, etc., pinning of posts for greater coverage on feed, etc. For all users, they have an open policy to write your pain point, and based on the no of their users impacted, they take it up in their roadmap which is good end user collaboration. Many of our custom requests were taken on the roadmap and implemented. Customer support is quite responsive and tries to work with the customer to resolve issues, and does not just force pre-built features. The Tribe as a platform is quite holistic and can cover all the basic and advanced needs of a community feature. Cons More holistic in built analytics can be a bonus if implemented. Review Source Response from Bettermode April 27, 2020 Hi Samina, Thanks for the candid feedback. We're glad that the customizability of the Tribe Platform worked for your solution. As you mentioned, the beauty of Tribe is its ability integrate into products and bring in community touchpoints. Regarding better analytics - yes, we're already working on this, so we'll keep you posted on the progress. RN Rick N. Host of The My Future Business Show Online Media Used the software for: 6-12 months ### "Tribe Makes Community Building Easy! " September 18, 2020 5.0 I am able to stay connected with my audience, and I am in control of the overall experience. Pros I’m so impressed with Tribe that as soon as I saw everything it could do, I set up two accounts! Tribe gives me the opportunity to stay connected with my community, and it is beyond easy to use. Having a well-designed platform like this, makes the experience positive for all users, and this includes the admin role. Importantly, I’ve not experienced any downtime issues with either of my two Tribe sites. I also looked closely at the team behind Tribe before investing, and I am impressed by their roadmap and responsiveness to my questions. I’m so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform. Cons I find it hard to fault, so I'm not going to add something that I least like just to fill in a box. Alternatives considered [BuddyPress](https://www.capterra.com/p/129371/BuddyPress/) Reason for choosing Bettermode Cost and ease of use Review Source Response from Bettermode December 1, 2020 Hi Rick, Thanks for the detailed review! We look forward to serving you. Best, Team Tribe VR Verified Reviewer COO Human Resources Used the software for: Less than 6 months ### "One of the best community apps on the market " September 17, 2020 5.0 Pros Tribe is one of easiest self service community platform out there. The quality of the software and the ease of use truly makes it an outstanding experience for our members. I also have always been a big fan of trying technology before an upgrade which helped us gain the trust we needed. I would highly recommend tribe to organizations looking to strengthen their brand and build credibility with their customers. Cons No mobile App to download with notifications on the mobile phone. Review Source Response from Bettermode December 1, 2020 Thanks for taking the time to review Tribe and share your feedback. We're witnessing some of the top brands achieve amazing results with customer communities built on top of Tribe. Regarding mobile app - we have that on our roadmap (Q2 - 2021). Currently, Tribe offers PWA (Progressive Web App), fully mobile responsive design, and tight integration with messaging apps (Slack, Facebook Messenger, Telegram). Best, Team Tribe SM Sophie M. Customer Success Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great community tool!" September 26, 2022 5.0 It brings a lot of value to our users (They can chat with each other, and share their health journey). It's an important part of their recovery. Our account manager is very available, and they bring new features on a monthly basis. Pros \- The integration within our app experience - The UI of the community Cons Multi-language is not well handled as of today. Review Source TC Tom C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Tribe Provides An Excellent Alternative To Facebook Groups" April 7, 2020 5.0 Pros Tribe has provided me exactly what I was looking for, an online community with no dependency on a social platform that I can leverage for my business or brand. The support team has been responsive and the user community is helpful when it comes to customizing your community. So far, I am pleased with the result and hope that they continue to roll out improvements that directly benefit community users. That's why we are all doing this in the first place. To build a valuable knowledge base of information and media that is easy to access, navigate, and consume. I'm looking forward to growing my Tribe community and connecting with people who share the same interests I do. Cons You can tell that Tribe is still new and has limited resources. I don't dislike that, but if you require instant response times and expect your specific feature requests to be added quickly, you may be disappointed. What I know is that the platform is usable right now, they provide self-service support, have a helpful user community, and the platform in general has a lot of potential. Review Source VR Verified Reviewer Marketing Manager Management Consulting Used the software for: Less than 6 months ### "Helpful & quick!" April 20, 2020 4.0 The customer service is exceptional. Very helpful and very fast! Pros Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome! We are often trying to serve our customers in the group, and we need to be able to do that quickly! Thank you! Cons Just the spacing in the question answering is really the only thing I would change. Right now, it looks very crammed since you are unable to add spaces between lines. Review Source Response from Bettermode April 22, 2020 Thanks for the feedback. Support response time and quality of service have been a priority at Tribe since the very beginning. We look forward to keep delighting you! EL Evan L. Technology & Risk Advisor Insurance Used the software for: Less than 6 months ### "Great Product!" October 31, 2020 5.0 Pros Tribe has added value to membership in our trade association, especially during a time when in-person events and meetings cannot happen. We created an Online Community on Tribe at a fraction of the cost of what competitors are charging. This Online Community allows our members to ask questions and engage with us virtually! We have received great feedback so far from our members and people love joining our Community as it is so simple to use and requires zero onboarding. In terms of customizability, Tribe offers a Community platform for the biggest tech geeks and for beginners. Whether you want to add your own code to make it your own or if you want to keep it as is and add your logo and change the colors, the platform is incredibly user friendly and easy to use! Go Tribe! Cons Nothing! Tribe has been so easy to use and east to manage Review Source Response from Bettermode December 1, 2020 Hi Evan, Thanks for your feedback and kind words. Glad that you loved the customizability and usability of Tribe. Best, Team Tribe OC Oleksii C. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent private and customizable platform to keep your team socially engaged" August 28, 2021 5.0 Pros At Asiya Shriners we love using Tribe to have a private online space to exchange our ideas, stay connected and more engaged with our membership. We really appreciate the ability to customize every little aspect of the platform to provide our members with the polished and intuitive experience at the same time. 👏 Cons Really can't find much negative to say, but it would be great to have more integrations (which I'm sure are in the works). It would've been awesome to have a dedicated app for our Tribe community, but that's hard to implement given all the regulations that Apple and Google impose on their app markets. Review Source PW Pawel W. Software Engineer Computer Software Used the software for: Less than 6 months ### "A Community “Platform” in the true sense" December 7, 2021 5.0 Our company’s community team and customers are loving the community we built. Right now it is fully integrated with our tools and processes. We are collecting feedback from our customers to see how we further improve the community experience. Pros If you are looking to create an online space where you can connect and collaborate with your customers, Tribe’s community platform can help you. During the implementation, we found that you can just mold it into any form/design you want. Amazing technical documentation and easy SSO configurations also made it easier to deploy this quickly. Not to forget, the customer success team is there to guide you through the strategy. The biggest benefit of this platform is that it allows you to build solutions on top of the core solution. You can extend the functionality of the community using their developer platform. Cons This is not a con, but advice - pay special attention to the technical documentation and make sure it is always up to date. Given the nature of the platform, without discipline in documentation, implementation can quickly become complex. Review Source MM Marlee M. CSR Employee Activation Manager Information Technology and Services Used the software for: Less than 6 months ### "Great customer service and easy implementation" April 26, 2020 5.0 Overall, I've been very happy with Tribe. We are primarily using it for employee engagement, and it has been incredible effective. The customizable, automated leaderboard was a major contributing factor in our decision and so far it has paid off since we finished the implementation a couple of months ago. Pros I was very pleasantly surprised at how straightforward the implementation was. Our account manager Eli did a fantastic job walking us through the setup process and sharing useful recommendations based on her experience. Platform administration has also been very easy, and Tribe has proved very effective in activating our user base. Cons We did receive some feedback from users that the platform could have been more intuitive, particularly in the way content is aggregated / displayed on the news feed. Review Source BH Behzad H. COO Consumer Electronics Used the software for: Less than 6 months ### "Excited to build our community. " December 3, 2018 5.0 We got to know about tribe as we were beginning to plan for creating a community for our customers. Our experience so far with Tribe has been a great one. We have received great support from the Tribe team. The platform itself is very easy to use and we appreciate the proactive support suggestions we receive for improving our community. Tribe is trying to help users customize their communities with the features that work for them best. Trube has reached out to us a number of times to see if we need a feature that they don't currently offer so they can build it for us and I find that very unique. Pros Easy to use, customizable, visually appealing. Cons I haven't come across one but if I do I will make sure to share. Review Source Response from Bettermode March 29, 2019 Hi Behzad, Thanks for the great review :) we are delighted to know you liked the intuitiveness of the platform and customer support. Since we're truly user-centric and committed to see our customer sicced, we take a proactive approach to find out ways to help our clients. We are honored to have you as a member of the ever-growing Tribe family. Best Regards, Team Tribe VN Ventme N. Model Civic & Social Organization Used the software for: 6-12 months ### "Wonderful" September 14, 2020 5.0 Pros Tribe is an amazing platform I've had a great experience. Any questions you have about Tribe, Tribe answer quickly. I've been able to make my own community, and Tribe hold no credit for the community you create. It has a free option and so much for free! Thank you Tribe! Cons I honestly don't dislike anything. But I'd say a room for improvement is that we'd be able to create bots more easily, but I know you guys are working on that! Review Source Response from Bettermode December 2, 2020 Hi Ventme, Thanks for the review and candid feedback. Appreciate it! We've relayed the concern around easier bot management to our product and engineering team. They will get in touch with you to learn more about the use case. Best, Team Tribe Roxana M. Head of Marketing Marketing and Advertising Used the software for: I used a free trial ### "Build your brand's community easily!" February 24, 2022 5.0 Pros I like that my team & I can grow our community in a scalable way, while also keeping current members engaged and active. Cons I can't think of anything that it is missing at this time. Review Source BH Benjamin H. Network Entertainment Used the software for: Less than 6 months ### "With Tribe anyone can crate the work on a professional " August 14, 2020 5.0 Amazing and definitely worth using and putting time into. Pros With Tribe I was able to create an amazing social media network with plenty of features! I made a professional scale website, transferred domains, and connected it to Adsense all for free! Tribe is truly one of the best out there in what they do and I would definitely recommend it. Cons The only thing about Tribe I least liked was that I wasn't able to implement direct messaging directly on my website. Review Source Response from Bettermode December 2, 2020 Hi Benjamin, Thanks for your kind words and recommendation. Direct Messaging app is now available. Note: Direct Messaging was released 2 weeks after this review. Talk to a Capterra advisor for free and get results within 15 minutes.