# Page 2 | Bettermode Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bettermode the right Community solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178753/Bettermode/reviews --- Bettermode 4.7 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bettermode ## Showing most helpful reviews Showing 26-50 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francesco P. CEO Arts and Crafts Used the software for: Less than 6 months ### "Bettermode is a good solution for less demanding user based communities" January 19, 2026 4.0 It's a good software that let you start very easily. In three days you can set something useful up. But the scaling options are a little bit limited by the addons pricing plans (each add-on will cost you money monthly) Pros Bettermode is a valid solution to build a support community that's easy to customize and with a paced ease of use. It has chat features and its cms can be easily used to adapt to very specific needs Cons The learning curve is a little bit stiff, since you have to adapt to its mechanisms. It has a lot of options that are gathered under the cms features. Also a downside is that a lot of specific and useful options (like whitelableing and space) are organized in addons (a part from the subscription model) Switched from [Circle](https://www.capterra.com/p/10002260/Circle/) Circle has less customization options for my case Review Source AB Ana B. Head Of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Worst support I've ever met in my life" February 14, 2025 1.0 Very negative. Would never recommend anyone to go with this product if your goal lies beyond a fun project for friends and family. The frustrating part is that being a no-code platform, it doesn't provide you any control over the stuff like sitemap. At the same time, their support would keep sending you "your message is very important for us" type of communication for months and never solve your problem. Pros It's very easy to use. We managed to build the community portal for our product within a week Cons Don't know where to start. 1) It takes their support up to 72 h just to pick your ticket. 2) We submitted a ticket where we explained that the sitemap they generate for us automatically, contains errors. This prevents the web resource from being indexed by Google. It took them 10 days to just acknowledge the bug. Then we spend a month convincing them to fix it — I mean, common, your resource is invisible on Google, and you don't have access to the backend to even try to do anything — but Bettermode only issues empty promises saying "It's our priority". No deadlines, no dates – all along we remain a paying customer. Moving the community to Circle.so now Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/)[Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing Bettermode We chose Bettermode over Circle and Wordpress plugin, as it looked much easier to set up and manage. Apparently, it was a mistake Review Source JCL Julio César L. Consultor RH Human Resources Used the software for: 2+ years ### "Bettermode, una plataforma sólida para mantener una relación muy cercana con nuestros usuarios y clientes." December 7, 2024 5.0 Es una sólida y segura plataforma para mantener una relación permanente con nuestros usuarios, y generar oportunidades. Su estilo es bantante moderno que sea agradable su navegación y siempre esta actualizado con mucho mas funcionalidades. Pros Tengo varios años con Bettermode, nos mantiene muy informado de las actualizaciones, donde cada vez el producto se ve mucho mejor, para el gusto de nuestros usuarios y clientes. Cons quizás ya debiera estar un app de play store Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Me permite acceder a la información de mis usuarios, puedo mantener una relación más personalizada, a través de la misma herramienta o iniciar campañas o eventos. Review Source JC Jeremy C. Owner and founder Real Estate Used the software for: Less than 6 months ### "Great solution to managing your membership community " August 8, 2024 5.0 I switched my entire real estate membership over to Bettermode and the transition was smooth. Pros The UI - clean and beautiful. Designing spaces are very easy. Cons Which it had more features such as subscriptions to manage the memberships. Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing Bettermode Price and features were our deciding factors Switched from [SuiteDash](https://www.capterra.com/p/154949/SuiteDash/) Price and UI was our teams deciding factors Review Source KR Kain R. Founding Director E-Learning Used the software for: 6-12 months ### "A Highly flexible community and information management system." March 22, 2024 5.0 Very positive so far, and the customer support for setting the system up couldn’t be faulted. Pros I like how bettermode gives me complete control over scaling and managing my community. Prior to bettermode, I was reliant on developers and designers - which was completely impractical. Cons I couldn’t make too many complaints about bettermode, I understand that the software is a work in progress and the guys are always releasing new updates. The only feedback I would offer, is that receiving emails or a monthly newsletter about system updates would be helpful. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) Reason for choosing Bettermode I was given a free trial with Bettermode, and during this time, I was able to configure the system in exactly the way that I needed it to be. From a practical stand point, I was able to see firsthand that bettermode could meet all my community system needs. Switched from [BuddyBoss](https://www.capterra.com/p/274849/BuddyBoss/) Buddy Boss was clunky, and caused our site no end of issues. Buddy boss left me reliant on a developer for assistance, so making system upgrades (or even minor improvements) was always very slow. Review Source Nick B. Senior Customer Success Manager Computer Software Used the software for: 6-12 months ### "From MVP to MVP, Tribe is the gift that keeps on giving" June 8, 2022 5.0 Tribe is helping bringing a sense of community to the wonderful users of Proposify. It allows me to connect with our customers on a deeper level and find out what makes them successful, while being able to drive that sense of unity home all at once. For the cost, I am blown away at what you get. I would easily pay double what they ask (but don't tell em) Pros I'm brand new to the SaaS community space, and honestly, Tribe was the right decision. I looked at some competitors that offered similar things, but at 2x the cost. I couldn't believe how incredible Tribe for the value. Cons Again, when I bought the software, it had a long way to go. But it's made incredible strides since then, and I'm glad I purchased! Truly took it from an MVP software to THE MVP software in community engagement. Huge props to the product team, they have their heads screwed on straight. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Bettermode Price! Features were less robust without question, but they are improving substantially on that. I'm pumped at what it will look at in the next 90 days, but price was the deciding factor. Review Source KB Katja B. Business Coach and Sales Trainer Professional Training & Coaching Used the software for: 1-2 years ### "I am a very happy user" March 12, 2024 5.0 Pros To e it is the best looking platform, similar to well known plattforms like Facebook, which makes it easy for my users to get around. Cons It is very complex and I am not sure, if I really make already the best use of it. And what I miss, ist the eMail feature out of Bettermode and the weekly digest Funktion and the planning and scheduling of postings. This would make everything much easier for me as an administrator. Review Source VR Verified Reviewer Admin Hospital & Health Care Used the software for: Less than 6 months ### "Solid feature-rich package" October 28, 2019 4.0 Pros Tribe is a very good community/forum package. Extremely easy to set up, feature-rich, and well-designed. Tribe features include groups, topics, @mentiones, Rich Text formatting, polls, custom-domain support, telegram and messenger integration, CSS-customization and more. All this in a functional, intuative, and mobile-responsive design. Tribe also has good support for foreign languages, including perfect RTL alignment for relevant languages (such as Hebrew, used on our forum). Most importantly of all, though, is the technical support, which is simply fabulous. Tribe's team is extremely helpful and supportive, open for suggestions and happy to help with every little problem - even with the Free product. I highly recommend you give it a try! Cons Tribe is hosted on their servers, and not available for self-hosting, which might be an issue for some. However with support for custom domains, branding and CSS customization, this shouldn't be an issue for most. Might even be an advantage. Reason for choosing Bettermode Pricing, features, and ease of installation Review Source Response from Bettermode January 9, 2020 Thanks for the detailed review and we're glad that you took advantage of the customizability. Since Tribe is a cloud-based solution, there is no on-premise set up at this point. However, this helps our clients to focus on the community building instead of worrying about the technical complexities. MC Marie C. HR Generalist Telecommunications Used the software for: Less than 6 months ### "The Best for Engaging with Coworkers" June 16, 2020 5.0 I enjoy it. I use it almost daily. Employee Engagement is a huge factor for our organization. The best part of our organization is its people and our strong teams. It was essential for us to find a way to keep our positive culture moving in the right direction when the pandemic hit, and this has been the perfect space for us. Pros It is intuitive and easy to use. People enjoy using it because it reads like a familiar social media platform while protecting their private social media accounts from there professional circles. Our organization's Social Committee was looking for a platform that would help us to stay virtually connected with our coworkers at the beginning of the COVID-19 pandemic. We needed something that would be interactive and read like a Facebook page or another social media platform, but without the hassle of sharing your social media with your coworkers when it might contain some personal information. Tribe has been the perfect outlet for this. It allows us to post funny memes, keep conversations going and even set up events like contests, "questions of the day" and host theme days with our coworkers -- which keeps all of us in touch with the fun work culture of our organization. The best part, is you are starting with a clean profile template that is not connected to other social media platforms, and can stay as professional or casual as it needs to be. We love tribe and definitely intend to continue using it! I recommend for any organization that is having difficulty keeping employee engagement open in these unprecedented times. Cons It would be nice to have more options to upload photos on regular posts. Right now it seems like we can only upload them in the "Discussion Thread" format. Other than that, it's really fantastic. Wouldn't change a thing! Reason for choosing Bettermode The lack of association with personal social media accounts Review Source Harriet R. Marketing Manager Computer & Network Security Used the software for: 1-2 years ### "Launched our mobile community within 2 weeks!" January 9, 2020 5.0 We could see better customer engagement after adding the social component inside our app to help the members connect with each other. Pros In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app. Cons There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reason for choosing Bettermode The comprehensiveness of the API, modularity, and the ability to customize the community experience. Review Source Response from Bettermode April 5, 2020 Hi Harriet, We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites. We'll continue to improve our API and documentation. NaveenKumar N. Performance Test Lead Information Technology and Services Used the software for: 1-2 years ### "Grow your community with less effort" April 9, 2020 4.0 Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger. Pros Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique. Cons On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Reason for choosing Bettermode Easy setup, affordable pricing, and quick support. Review Source VR Verified Reviewer Jr. Purchasing Manager Investment Management Used the software for: Less than 6 months ### "Solid Customer Engagement Platform" September 10, 2021 5.0 It is indeed a powerful tool to engage customers, collect feedback and keep them updated. I also see that the frequency of new features released by the Tribe team has increased recently. Our company is keen on continuing with the solution. Pros The platform is specifically designed for customer engagement in a modern online community or social space. It is fairly easy to configure and configurations around SSO (Single Sign-on) are straightforward. We also love the customization aspect and the ability to pick and choose different apps. Cons I’d love to see the Tribe team put more effort into the SEO configurations such as UGC links and enabling admins to add some domains into the whitelist so regular/do-follow links can be created. Review Source VR Verified Reviewer CEO E-Learning Used the software for: 6-12 months ### "Deadly useful and intuitive to use" April 20, 2020 5.0 I use Tribe to gather a community (or tribe) around my business Pros I really love Tribe. It’s a perfect and independent group you can build so easily. I’m totally fan of the UI/UX of Tribe, really intuitive and easy to use. I can only recommend it to anyone willing to create and grow a community or an audience away from facebook, Slack or Discord. It offers advantages of each of them without the disadvantages. Cons Maybe the difficulty to clarify differences with quick topics, questions, articles and discussion for my users. Sometimes they publish in one way and should have been in another way. I would like to have the ability to modify that. Review Source Response from Bettermode April 22, 2020 Hi there, Thanks for the kind words and we truly appreciate the time invested to review us. Especially our design team is experiencing tribal joy as I submit this reply. CA Cengiz A. Co-creator @hubitat.org Management Consulting Used the software for: I used a free trial ### "Just do it" October 15, 2019 4.0 I liked it. It helped me to establish a community base without hurdle and delay. Pros It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them. Cons It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision. Review Source Response from Bettermode January 9, 2020 Thanks for the detailed review. Our pricing is about 50-80% cost-effective when compared with other similar SaaS solutions in the online community domain. Regarding better analytics - we are offering native report which helps you track the overall health of the community. Integration with Amplitude Analytics will give you additional granular insights on every single member activity and content. Mobile app - This will be released in 2020. At this point, companies are simply using our API to build community components inside the existing mobile app. JL Jennifer L. Customer Success and Community Manager Computer Software Used the software for: 6-12 months ### "Can't recommend Tribe enough!" September 27, 2022 5.0 Pros Having access to Tribe's Campfire where community managers like myself can receive a quick response from the Tribe team to help troubleshoot issues, and learn the latest updates from \[SENSITIVE CONTENT\] has been a huge benefit to using Tribe. The customizability has allowed us to perfectly align our community with our brand. Can't recommend Tribe enough! Cons There are features such as adding all existing members to new spaces all at once, that I'd love to see implemented which would make sure no content goes unseen. Review Source Leslie A. jefe de tienda Defense & Space Used the software for: 6-12 months ### "El mejor software que conozco para relacionarte con los clientes." January 16, 2023 5.0 Mi experiencia fue muy grata y la recomendaría siempre ya que es muy económica y realmente vale la pena aparte de que es fluida es fiable y muy segura. Pros Es una muy buena herramienta para gestionar las comunicaciones con clientes existentes tiene buen soporte de técnico de hecho las funciones como discusiones, ideación, preguntas y respuestas son buenos puntos. Cons En contra es que actualmente este tipo de herramientas se actualizan día a día dependiendo como este el mercado y hay cosas que pueden mejorarse como la oportunidad de comparar graficas de productos etc. Review Source MV Mike V. Product manager, Community & Learning Information Technology and Services Used the software for: 6-12 months ### "A very promising tool with an amazing team behind it!" April 24, 2020 4.0 We needed a better place then Facebook for our community to gather. Tribe with it's topic and channel functionality and flexibility in customization was the obvious choice for us. That and the team behind it is full of rockstars! Pros The flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along. Cons I wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this. Alternatives considered [Website Toolbox](https://www.capterra.com/p/158889/Website-Toolbox/)[Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reason for choosing Bettermode Price and quality was the best combination for us. It ticked all the necessary boxes with features and communication with their team felt the best. Review Source Iman H. CEO Internet Used the software for: Less than 6 months ### "10/10 The best community platform!" December 19, 2018 5.0 A well-thought community platform with integrations that made us focus more on driving growth and engagement and less time on software development. Pros Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial. The modern design and the smart widgets helped us implement and integrate the community elements into our product. The gamification system boosted the engagement by encouraging users to contribute. The customer success team was always available and supported us with their understanding of the business and their know-how of online community building. Cons The custom integration app that Tribe implemented for our product had some bugs but to be fair, they fixed them right away after reporting by our team. Review Source Response from Bettermode March 29, 2019 Hi Iman, Really appreciate you for taking the time to share your experiences. Your review really made our day. And we're happy to see that you liked the simplicity, customization options and support from our customer success team. Thanks for understanding that bugs can be present during the early days. We're completely committed to delight our customers, so quick resolution of any customer issue is our first priority. Best Regards, Team Tribe DM David M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "This is a "no-brainer."" February 4, 2021 5.0 Tribe has been great to work with. I use their chatbot often and get responses quickly. I test and buy many software platforms and this is one that has been an awesome addition to my agency. Pros I have been looking to build my own social media site for a long time. As CEO of a marketing agency, we routinely get blocked from some social media companies for posting too frequently when we manage many pages. The lost revenues in 2020 from big tech was huge. We have looked to develop our own social media when we discovered Tribe. Everything that we wanted is on this platform. It's easy to use, set up and manage. I am amazed at the price. You can't get software with this great quality anywhere else at this price. If you aren't making the switch now and building your own site, you are going to be late to the game soon. Cons Building your social media site requires you to remind your followers, friends and family to join. It may take two or three times to remind them to move. They will. Review Source Dhivya S. QA Test Analyst III Financial Services Used the software for: Less than 6 months ### "The new version of Tribe exceeds expectations" September 2, 2021 5.0 The folks at Tribe are doing an excellent job! The new version of the community platform is more advanced and helps software companies build customer support communities. I love that our customers could easily adapt to the online community. We are executing our engagement strategy at this point and things looking good. Pros The design is very similar to the social media sites which gives a modern vibe and doesn’t take a lot of effort to educate the community members. On top of that, the platform is quite customizable and the customer success team goes the extra mile to give wonderful guidance. Cons Their app store doesn’t yet offer a knowledge base app. This would be an amazing addition for self-service via the community. Review Source MW Meryl W. Senior Vice President Financial Services Used the software for: 6-12 months ### "They delivered a top notch platform for our customer community" May 9, 2019 5.0 Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement. Pros We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform. Cons It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually. Review Source Response from Bettermode June 13, 2019 Hi Meryl, Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words. We're glad to see that our feature set and usability help you launch a really powerful customer community. Thanks again for choosing us as your community partner. Regards, Team Tribe Andreea S. Programmer Financial Services Used the software for: Less than 6 months ### "Branded community space that you control" September 10, 2021 5.0 We have been satisfied with the community platform so far. Looking forward to evolving with Tribe as they add new features and functionalities. Pros We love the Space and Collections structure for categorizing content. The design and customizable components add a unique flavor to this product (in comparison to traditional forum packages). Also, they have an amazing customer support team. Their own customer community is also quite active - we can publicly share our feedback and suggest features. Cons There are some missing features such as mobile app, ideation app, multilingual support. We’ll wait for these before moving to higher plans. Review Source CC Caio C. No-Code Developer Computer Software Used the software for: Less than 6 months ### "The No-Code tool to build custom communities and projects." March 19, 2024 5.0 My experience using Bettermode is great, I was able to build my own custom community in just a few days. I love how flexible and customizable it is, this allowed me to quickly change things and grow my community adding new features and resources in a very simple and fast way. Pros What I like about Bettermode is the fact it is very flexible. You can quickly build custom projects and customize the components to fit your exact needs, all that without knowing how to code and even design. They provide a lot of pre-made components you can just simply drag to the page and configure how you like, it saves you a bunch of time while building your projects. Cons I think there is still room for more components and new features but I am sure they are working on it. Review Source VR Verified Reviewer Digital Marketing Manager Sports Used the software for: Less than 6 months ### "Amazing Community Platform" October 31, 2020 5.0 Tribe allows me to connect with my community members in real-time, private messaging and by posts. The service helps streamline communication vs being scattered with other messaging on social platforms. Pros The features and apps within the service. That they have a free plan that works for most organizations and businesses seeking to foster a better relationship with customers and employees. Cons Customization is only by CSS, if you are not familiar with the coding it may appear cumbersome. Review Source Response from Bettermode December 1, 2020 Thanks for the feedback. Appreciate it! With Tribe, brands are building both internal and external communities. Yes, additional/granular customization currently requires CSS modification using our Theme Editor. However, we are coming up with a much better solution for customization and theming in 2021 (Q2). Best, Team Tribe Iman D. Director Executive Office Used the software for: 6-12 months ### "Great solution to my community network that I didn't know existed!" December 16, 2018 5.0 Pros They have more features​ to gather a great community than I could imagine. The platform is very easy to use Great customer support Cons Nothing that I can think of Review Source Response from Bettermode March 29, 2019 Hi Iman, Glad to have you as our customer and really appreciate you for sharing your experience. We're highly optimistic of establishing long-lasting relationship and see you succeed. Best Regards, Preetish Talk to a Capterra advisor for free and get results within 15 minutes.