--- title: "Reputation & Directory Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reputation & Directory Management Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/178755/Reputation-Directory-Management/" page_type: "product" language: "en" --- # Reputation & Directory Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reputation & Directory Management ## What is Reputation & Directory Management? One easy-to-use dashboard to request, monitor and respond to customer reviews and send personalized, automated emails to customers to help increase the number of positive reviews you receive. Your business is listed and optimized on up to 50 directory sites and search engines and you can monitor how you rank on search engines for search terms related to your business. ## What is Reputation & Directory Management used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation & Directory Management?[Manage this product listing](https://www.g2.com/products/reputation-directory-management/claim_requests/new?auto=true) ## Reputation & Directory Management Overview Updated September 2026 AI summary Reputation & Directory Management supports small and midsize businesses in monitoring and managing their online reputation through features like keyword tracking, review monitoring, and response management. Delivered as a cloud-based solution, it enables organizations to track feedback across channels, reply to customer reviews, and coordinate reputation efforts without industry-specific limitations or requirements for on-premise installation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation & Directory Management 5.0 (5) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $129 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.7 (183) Value For Money 4.8 (5) Value For Money 4.5 (163) Customer Service 5.0 (5) Customer Service 4.6 (180) ## Reputation & Directory Management alternatives Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [View all alternatives](https://www.capterra.com/p/178755/Reputation-Directory-Management/alternatives/) ## FAQs about Reputation & Directory Management Overview ### What company size and specific industries is Reputation & Directory Management built for? Reputation & Directory Management is designed for small and medium-sized businesses. The vendor description does not specify any particular industries, so the product appears aimed at SMBs across general business sectors that need reputation and directory management support. Features and Usability ### What are the key features of Reputation & Directory Management? Reputation & Directory Management offers campaign management, keyword tracking, response management, and review generation for handling online feedback. It also includes review monitoring, SMS messaging, and social media monitoring to track mentions, manage replies, and support directory and reputation activity across channels. Getting Started and Support ### What training and onboarding options does Reputation & Directory Management offer? Reputation & Directory Management provides live online sessions and documentation to help teams get started. Live online sessions allow guided setup and direct instruction, while documentation gives written reference material for self-paced review and follow-up on product features and configuration steps. Getting Started and Support ### What customer support options does Reputation & Directory Management offer? Reputation & Directory Management provides chat support. Support details are limited to this channel in the catalog data, and no reviewer feedback about response speed, helpfulness, or common support frustrations is available to describe user experience. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra reviewers highlight these as the features buyers value most when choosing reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Reputation & Directory Management includes **Review Monitoring**, so businesses can keep track of incoming customer feedback across channels. However, it does not include **Review Request** or **Negative Feedback Management**. Instead, it offers **Response Management** (**47%**), which gives teams a way to reply to customer reviews and maintain active communication with their audience. Together, these features help businesses stay aware of brand sentiment, respond to public feedback, and support a more consistent online reputation. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Keyword Tracking Track and monitor a specific set of keywords Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring Automatically monitor and receive alerts for any new online reviews Reputation & Directory Management 4 features ### All Features - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Keyword Tracking: Track and monitor a specific set of keywords - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews --- Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Basic $129.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Rick M. Managing Broker | Owner Real Estate ### "Excellent Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2019 As a new franchise, brand awareness is extremely important. This service has enabled us to dramatically increase our branding way ahead of our expectations. Pros The depth and breath andreach of this product is beyond my expectations. Cons So far there have been no negative experiences with the service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joy M. Sales Agent Real Estate ### "Helpful Organization for Building my Brand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2019 My website should get easier to find now that this company has organized my information and cleaned up the junk information. Pros Getting my name out to many website browsers and keyword growth throughout the internet world. Cons No reminders of increased analytics growth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Construction ### "Nala reputation managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2018 Pros Nala has been simple and straightforward to use. With in a week of directory management we moved to the first page of google. After trying a number of review services that didnt work at all we are getting reviews. Great service Cons A little glitchy at the start but we quickly worked through that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Samantha N. Marketing/Administration Construction ### "Easy to use, good results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2018 Pros Software is easy to use and offers great customization options for text/verbiage. Cons Software can sometimes take a while to load when switching from tab to tab. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joe H. Attorney Law Practice ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2018 Good. It was worth the time and money to optimize our directory. It also helped to manage our reviews. Pros Quick access to reviews and how they are delivered to us. Cons Hard to open in browser on a few occasions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you Mr. Houle for taking the time to post. It is important to us for honest feedback to help us to improve our services. We are glad that you are happy with the product. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.