# Reputation & Directory Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reputation & Directory Management Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/178755/Reputation-Directory-Management --- # Reputation & Directory Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reputation & Directory Management ## What is Reputation & Directory Management? One easy-to-use dashboard to request, monitor and respond to customer reviews and send personalized, automated emails to customers to help increase the number of positive reviews you receive. Your business is listed and optimized on up to 50 directory sites and search engines and you can monitor how you rank on search engines for search terms related to your business. ## What is Reputation & Directory Management used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation & Directory Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://thenala.com&name=Reputation & Directory Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation & Directory Management 5.0 (5) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $129 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.7 (183) Value For Money 4.8 (5) Value For Money 4.5 (163) Customer Service 5.0 (5) Customer Service 4.6 (180) ## Reputation & Directory Management alternatives [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/178755/Reputation-Directory-Management/alternatives/) ## FAQs about Reputation & Directory Management Overview ### What company size and specific industries is Reputation & Directory Management built for? Reputation & Directory Management is designed for small and medium-sized businesses that need help managing online reputation and business directory listings. The vendor description does not specify particular industries, so the product appears to be aimed at SMBs across a range of sectors. Features and Usability ### What are the key features of Reputation & Directory Management? Reputation & Directory Management offers campaign management, keyword tracking, response management, review generation, and review monitoring for handling online reputation workflows. It also includes SMS messaging and social media monitoring to support customer communication and track mentions across channels. Getting Started and Support ### What training and onboarding options does Reputation & Directory Management offer? Reputation & Directory Management provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review of features, steps, and account settings. Getting Started and Support ### What customer support options does Reputation & Directory Management offer? Reputation & Directory Management provides chat support for users needing help with the product. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common frustrations. The listed channel is limited to chat. ## Pricing Value for money 4.8 (5) Free Trial Basic $129.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Rick M. Managing Broker | Owner Real Estate ### "Excellent Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2019 As a new franchise, brand awareness is extremely important. This service has enabled us to dramatically increase our branding way ahead of our expectations. Pros The depth and breath andreach of this product is beyond my expectations. Cons So far there have been no negative experiences with the service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joy M. Sales Agent Real Estate ### "Helpful Organization for Building my Brand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2019 My website should get easier to find now that this company has organized my information and cleaned up the junk information. Pros Getting my name out to many website browsers and keyword growth throughout the internet world. Cons No reminders of increased analytics growth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Construction ### "Nala reputation managment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2018 Pros Nala has been simple and straightforward to use. With in a week of directory management we moved to the first page of google. After trying a number of review services that didnt work at all we are getting reviews. Great service Cons A little glitchy at the start but we quickly worked through that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Samantha N. Marketing/Administration Construction ### "Easy to use, good results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2018 Pros Software is easy to use and offers great customization options for text/verbiage. Cons Software can sometimes take a while to load when switching from tab to tab. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joe H. Attorney Law Practice ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2018 Good. It was worth the time and money to optimize our directory. It also helped to manage our reviews. Pros Quick access to reviews and how they are delivered to us. Cons Hard to open in browser on a few occasions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2018 Thank you Mr. Houle for taking the time to post. It is important to us for honest feedback to help us to improve our services. We are glad that you are happy with the product. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.