# Reputation & Directory Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Reputation & Directory Management Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more.

Source: https://www.capterra.com/p/178755/Reputation-Directory-Management/reviews

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# 

 Reputation & Directory Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Reputation & Directory Management

## What is Reputation & Directory Management?

One easy-to-use dashboard to request, monitor and respond to customer reviews and send personalized, automated emails to customers to help increase the number of positive reviews you receive. Your business is listed and optimized on up to 50 directory sites and search engines and you can monitor how you rank on search engines for search terms related to your business.

## What is Reputation & Directory Management used for?

[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$129

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Reputation & Directory Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://thenala.com&name=Reputation & Directory Management)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Reputation & Directory Management

5.0 (5)

VS.

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$129

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (5)

Ease Of Use

4.7 (704)

Value For Money

4.8 (5)

Value For Money

4.5 (617)

Customer Service

5.0 (5)

Customer Service

4.6 (652)

## Reputation & Directory Management alternatives

Highest Rated

[5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

Starting price

$63.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/178755/Reputation-Directory-Management/alternatives/)

## Pricing

Value for money

4.8 (5)

Free Trial

Basic

$129.00

Per User,Per Month

Value for money

4.8 (5)

4.8

Based on 5 reviews

## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

5.0

Based on 5 reviews

Filter by rating

5(5)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RM

Rick M.

Managing Broker | Owner

Real Estate

### "Excellent Service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 2, 2019

As a new franchise, brand awareness is extremely important. This service has enabled us to dramatically increase our branding way ahead of our expectations.

Pros

The depth and breath andreach of this product is beyond my expectations.

Cons

So far there have been no negative experiences with the service

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Joy M.

Sales Agent

Real Estate

### "Helpful Organization for Building my Brand"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 1, 2019

My website should get easier to find now that this company has organized my information and cleaned up the junk information.

Pros

Getting my name out to many website browsers and keyword growth throughout the internet world.

Cons

No reminders of increased analytics growth

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Construction

### "Nala reputation managment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2018

Pros

Nala has been simple and straightforward to use. With in a week of directory management we moved to the first page of google. After trying a number of review services that didnt work at all we are getting reviews. Great service

Cons

A little glitchy at the start but we quickly worked through that.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SN

Samantha N.

Marketing/Administration

Construction

### "Easy to use, good results"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2018

Pros

Software is easy to use and offers great customization options for text/verbiage.

Cons

Software can sometimes take a while to load when switching from tab to tab.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Joe H.

Attorney

Law Practice

### "Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 5, 2018

Good. It was worth the time and money to optimize our directory. It also helped to manage our reviews.

Pros

Quick access to reviews and how they are delivered to us.

Cons

Hard to open in browser on a few occasions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 16, 2018

Thank you Mr. Houle for taking the time to post. It is important to us for honest feedback to help us to improve our services. We are glad that you are happy with the product.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)