# Verse.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verse.ai the right Lead Nurturing solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178756/Verse/reviews --- Verse.ai 4.8 (48) [View alternatives](https://www.capterra.com/p/178756/Verse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Verse.ai Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews WC Will C OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Great lead capture integration with our website, easy-to-find contact history for continuity while interacting with the lead“ January 13, 2023 KT Ken T PresidentFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer portal is great, easy to follow and provides all necessary details...easy to use!“ December 10, 2020 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trevor H. Director of Customer Solutions Real Estate Used the software for: Less than 6 months ### "Game changer for inside sales" June 4, 2020 5.0 We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with \[SENSITIVE CONTENT HIDDEN\] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team. Pros Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system. Cons While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though. Review Source Response from verse.ai June 9, 2020 Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers. Brad S. Sales Support Utilities Used the software for: 6-12 months ### "Excellent lead follow up, engagement, and qualification " July 5, 2022 5.0 We have seen a measurable increase in appts, deals closed, and customers engaged. The customer service from \[SENSITIVE CONTENT\] is amazing. Pros I just cannot explain how critical this software is to my company. Having the ability to have 1000s of conversations simultaneously, and constant follow-up. I have seen leads, over a year old, our AI Verse software texted almost 50 times with no response. Finally a response, Verse schedules a lead and we close. That amount of follow-up is not something any human is capable of doing. Talk about meat on the bone!! Cons The AI is just that- artificial. The conversations are not always perfect. But when you weigh the cons against the pros, this is a no-brainer. Review Source AW Adam W. Team Leader Real Estate Used the software for: 6-12 months ### "Wanted more" October 4, 2018 3.0 Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process. Pros loved that the new leads were connected with ASAP which helped when an agent was not available. Cons Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources. Review Source VR Verified Reviewer Sales Support Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Helping us 24/7" February 23, 2021 5.0 Pros Verse allows me to qualify leads 24/7 for solar and HVAC. Cons There is nothing I don't like about Verse. Review Source Response from verse.ai February 25, 2021 Hey there! Thanks for taking the time to review Verse. We're so glad you're happy with the 24/7 lead qualification and we can't wait to watch you grow even more! Cheers. Buddy S. Loan Officer Banking Used the software for: Less than 6 months ### "Verse is doing the Job that I least like to do" November 6, 2020 5.0 I would highly recommend Verse.io as a solution to follow up to time sensitive leads. The ROI is unbelievable already. Pros I am producing FB and Google Leads. They are contacted immediately after requsting information 24 hours a day. Verse follows up unti the lead is set as an appointment or determined to be unqualified. You can set the qualification parameters and wording of responses to Leads. It is like hiring a 24/7 staff. Cons N/A. The system has been tweeked several times my my Account Manager, \[SENSITIVE CONTENT HIDDEN\], to work exactly how I want it. Review Source Response from verse.ai November 11, 2020 Hi Buddy! Thanks so much for reviewing our software and for recommending Verse so highly! We are so glad we've been able to relieve you from the nag of speed-to-lead and lead follow up. We can't wait to see the ROI soar even more. Cheers! Randy J. Licensed Real Estate Broker Real Estate Used the software for: 6-12 months ### "Nice to never have a lead fall through the cracks!" September 24, 2018 5.0 Agentology solves the problem of not being able to answer each call within a few minutes because of other tasks to be done (or sleeping) Pros It's nice that the leads are being screened to separate who is just looking from someone who is ready to buy. So nice to be at ease when you miss a call because you know it is being taken care of. Cons I wish agentology could see my schedule on a calendar and let me know when someone is ready to book a showing. I understand that is coming soon. Review Source VR Verified Reviewer Realtor, GRI, SRES, e-PRO, CRS Real Estate Used the software for: 1-2 years ### "Vital leg of my business" September 20, 2018 5.0 It's a great tool for lead generation. Put some money in my pocket. Pros Work's fluently with my other systems I use. Cons I'd like to see some sort of report. I don't think that's an option now unless I'm missing it. Review Source Nicholas Y. Founder Real Estate Used the software for: 6-12 months ### "Ease of use to lend a hand to a busy agent" September 13, 2018 5.0 Pros Super easy to use, follow along and watch how they interact with your clients. Cons I wish we could be told if the employee is a girl or a boy. They are all named Alex, which makes it easy, but when I am talking to the cleint I have to avoid pronouns until I hear them say, "Alex was great, she was so sweet" etc. Review Source Robb F. Partner Marketing and Advertising Used the software for: 6-12 months ### "Incredible Lead Qualification System and Tool" June 18, 2020 5.0 We are able to better qualify our leads and make sure that the leads are of high value for our clients. Our clients love this because we are only sending them the best of the best. Pros I loved the implementation and their ability to make the system function exactly as you need it to. The ability for the team to understand our needs as a client was second to none. Cons I don't know that we have found anything missing with this software. The tool is one of the most solid I have ever used. Review Source Response from verse.ai July 21, 2020 Hey Robb. Love the tagline and thanks for taking time to review our software. Our goal is to relieve your team and align their efforts. We are so glad Verse has been doing just that for you. We love watching you guys do so well! Robert W. C. Founder & CEO Renewables & Environment Used the software for: 6-12 months ### "Great Leadership, The Right Tool For The Job" July 10, 2020 5.0 Excellent. I enjoy conferring with the business leadership and I know that industry colleagues are going to be handled well. Pros Lead generation is critical in the renewable energy industry, and if you don't follow up right away and meet the customer where they are - you are lost. I have referred Verse.io on a couple of occasions to industry colleagues and will continue to do so. Cons Not applicable. I haven't had any negative experiences with the tool. Review Source Response from verse.ai July 21, 2020 Hey Robert! We're so glad to see how it's helped capitalize on all of your generated leads. We know in renewable energy how vital it is to cater to the consumer. We appreciate your review and referrals and can't wait to see you guys continue to grow! Cheers. BW Becky W. Mortgage Broker Financial Services Used the software for: Less than 6 months ### "Works for me!" August 18, 2021 5.0 Fabulous! Pros First of all, the level of service after the sale is refreshing. \[SENSITIVE CONTENT\] is awesome! Moving on from there, I love that I don't have to worry about being the one to reach out to all the leads the minute they come through. I work pretty much on my own and it's a huge relief to know that there's almost immediate communication to catch these people while they're still engaged in what they're doing on their computer or phone. The response rate has been quite gratifying and easy to manage. I love having an "Assistant".\[SENSITIVE CONTENT\] is on it! Cons Nothing at the moment. We worked out some script changes at the beginning, but I haven't had any problems or issues since. Review Source NH Nathan H. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Best lead conversion company ever!" November 13, 2018 5.0 They are helping me connect with more people. No more stress of not connecting with that lead in time. Agentology puts you in front of more opportunities to gain more sells and grow your business. Pros You will convert more sells by using Agentology. Their team reaches out to your leads 24/7 at all times. They will qualify your leads for you. This super helps when you are busy in a showing or at a listing appointment or at a event etc. You won’t miss that next great lead when you use Agentology. Super friendly and they go beyond to help qualify your leads. Cons Agentology has a great agent dashboard. Everything works very smoothly and is all linked in with your calendar. Easy to navigate around. Very integrated. Review Source Response from verse.ai November 21, 2018 Thank you so much for your review, Nathan! We love helping you connect with more motivated buyers and sellers so you can focus on what you do best: showing homes and closing deals. Cheers! - Kelsey Kelsey McKinny Director of Marketing Agentology Inc. RF Remy F. Agent Real Estate Used the software for: 1-2 years ### "Agentology saves precious time" October 4, 2018 5.0 Really good. Again the personal touch makes all the difference from their customer service. Pros Easy to use. Great Customer Service! I like the notes from the customer conversations. Cons Switching over to new system - the referrals didn't transfer. So I had to switch back and forth a lot. Review Source ER Emanuel R. Realtor Real Estate Used the software for: 6-12 months ### "Promising Company with the Opportunity to Really Take Over the Real Estate Space" October 8, 2018 5.0 I loved the overall experience. I was in Agentology when there was lots of new price structures changes. I had a small problem with billing but Agentology was able to eventually resolve this. If I ever need a service like Agentolgy, they still have me as a customer based on their customer support. Pros \- Easy to integrate - Great follow up System - Dashboard that makes sense - Takes the place of a ISA! Cons \- Every beginning company is going to work out the kinks. - Personally, I do not fully like the referral system. Despite the fact that we are able to keep track of the progress, there needs to be a better system set up so a Realtor just doesn't take my lead and close without me knowing. Review Source KB Kyle B. Broker/Owner Banking Used the software for: Less than 6 months ### "Great Service" February 17, 2022 5.0 Pros Effective lead follow up and conversion of leads into appointments Cons Ensuring that the follow up always takes place appropriately, since every client and conversation is different. Review Source DC Dana C. Agent Real Estate Used the software for: 2+ years ### "Agentology" October 15, 2018 5.0 Agentology has sent me several leads and the majority have resulted in a sale. Pros It is easy to use when making updates to prospects. Cons There is nothing that I can say negative about the software at this time. Review Source JG Jeff G. Broker Real Estate Used the software for: 2+ years ### "Verse.io is great and I plan to continue using the service" September 2, 2021 5.0 I am very happy with Verse.io. I have been with them since they were Agentology. I like and need the service hat they provide. I hope it continues to improve as the AI's get smarter Pros Its easy to use and the support staff is easy to work with and very helpful in setting and integrating the systems with your equipment and other Tec. Cons Although service is very good sometimes - for me at least - it can take a few times to get things communicated as all of it done via Email. That said they re very responsive and will stay on it till its done. By the way, \[SENSITIVE CONTENT\] is a rock star and no I'm not related to her :) Reason for choosing Verse.ai It was recommended and I saw it in action at a real estate conference Review Source SS Scott S. Partner Financial Services Used the software for: 6-12 months ### "The solution I've been searching for!" April 29, 2020 5.0 I enjoyed my communications with \[SENSITIVE CONTENT HIDDEN\] at Verse so much, that I had to go to the office to meet the team in San Diego, California. That visit was totally consistent with the amazing customer experience we have experienced since the very first call. Pros Consumer direct leads have a bad reputation, but I think most people just have bad follow up. Verse allows us to confidently trust that every lead we send to them will be follow up on diligently, but a caring and professional team member. Verse pays exquisite attention to creating an amazing customer experience. Whether they are following up on your leads, onboarding you as a new client, or you're a long time customer, you'll always feel like you were the most important person in that conversation. Cons There are no cons that I've found using Verse. I've been using it for almost a year now, and it seems to do anything I want it to do. Anything I have questions about, they are quick to help. Reason for choosing Verse.ai The live team member aspect of the follow is a huge part of the kind of conversion numbers that Verse delivers. Every other product requires you send pre-written scripts to new leads until the opt-out of respond. Verse creates an environment where every lead, at any time, will always have access to a human within minutes of them completing the lead form. One word - Conversion. Review Source Response from verse.ai June 23, 2020 Hey Scott! Thanks for taking the time to review Verse. We're so glad to hear the relief Verse has brought your team in qualifying and nurturing leads. Also so glad our team has been so helpful and quick to answer your questions. We hope to meet again soon! DR Dylan R. Communications Specialist Financial Services Used the software for: Less than 6 months ### "Cannot recommend enough!!" December 22, 2022 5.0 Pros The A.i is a fantastic tool provided by Verse that really helps in warming up the conversation with leads before sending them to one of our Loan Officers. It is human guided when needed and I have not seen a prompt or question from a potential lead that has stumped the A.i or faltered any conversations at all!More so, our Verse rep will check in with us weekly to go over the numbers, address any concerns, and will give advice on how additional scripting/adjustments could provide better quality leads! Cons I have not run into any issues that would warrant a complaint. The company has been stellar! Review Source AT Adrian T. Owner Real Estate Used the software for: 6-12 months ### "A no brainer way to engage facebook leads" April 28, 2020 5.0 My marketing team is able to scale lead gen efforts on facebook and instagram, and try new strategies that produce high volume of leads, without creating a lot of noise for my inside sales team. All leads are engaged with Verse first, where they confirm they are an MQL for us, and schedule phone appointments for my team in house. My reps are able to spend their time more purposely, engaging with high intent leads only and not wasting their time digging through the noise at the top of our funnel. Pros Marketing automation built in, so I don't have to worry about setting up drip campaigns to nurture unresponsive leads longer term. Two-way SMS, and U.S. based reps to carry on conversations when leads are responsive. U.S. bases reps even call leads when a lead requests a call, and they call all landline leads off the bat. Hands down, this tool makes it cheaper to qualify leads than I could do with an in house team, and not only is it cheaper, but given they are 24/7 and leveraging 2-way SMS, they convert far more leads than I could ever do with my team in house. Cons I had to signup and pay for Zapier in order to leverage the Salesforce integration, but not too costly, just a bit of extra work to setup. Review Source Response from verse.ai June 23, 2020 Hey Adrian. Thanks so much for taking time to review us. We are glad to hear our software has saved you money and time in your sales process. We love watching you thrive! AH Andrew H. Realtor Real Estate Used the software for: Less than 6 months ### "Great lead follow up for real estate agents" March 10, 2021 5.0 Pros I'm neither particularly good at lead follow up, nor is it somewhere where I want to spend my time, as I dislike it. I've tried several companies, 4 now, and Verse.io is the best of the bunch. The last company I used was a phone call only company, and I feel like it very much turned off some of my leads. A company I used prior to that, was text only. As we know, everyone is different and has their own way of preferring to communicate. Verse offers to call or text leads and also does email follow up. Their communication gives each lead the option to communicate however they'd prefer, giving me the best chance to connect with these leads. Their dashboard looks great and is easy to use, and their onboarding is smooth. Really happy with Verse and their ability to engage leads, great service overall. Cons I'd prefer to have a cost/lead system rather than a flat fee per month. That way, if I have lower lead flow one month (or more), I wouldn't have to pay their full monthly fee. Review Source Response from verse.ai March 17, 2021 Hey Andrew! Thanks so much for taking the time to review Verse. We're glad you found Verse to be the best option for you with lead qualification and conversion. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. - Megan T., Verse.io JW Jessica W. Broker Owner Real Estate Used the software for: 1-2 years ### "Lead follow up is amazing " October 11, 2021 5.0 Pros As soon as I get an online lead the verse assistant starts contacting the lead via all available methods. This is a HUGE time saver and guarantees all leads are immediately contacted. Cons I would like to get a daily report of the conversation logs so I can see all the communications for the day. Other than that I don't have any complaints about this software, it functions well as is. Reason for choosing Verse.ai Verse worked well with leadpops so I added them together as a package. Review Source TJ Troy J. Owner Financial Services Used the software for: 2+ years ### "We Love Verse.io" November 9, 2021 5.0 They have been a game changer to allow us to convert leads quickly. Pros Verse works with us to help us follow up with leads quickly 24x7 Cons The hold times got a little longer to pick up the call but they have been working to get more staff on board recently and that has gotten better now. Review Source WC Will C. Owner Real Estate Used the software for: 1-2 years ### "Easy to Use with all Lead details at your fingertips" January 13, 2023 5.0 Verse.io has been a partner in qualifying our leads and setting appointments. Their speed to the lead is impressive and being able to see the conversation history on each lead has been incredibly valuable in our ability to quickly transition the lead and set appointments. Pros Great lead capture integration with our website, easy-to-find contact history for continuity while interacting with the lead Cons Some of the responses to lead questions did not answer the correct question sometimes confusing the lead and losing them. Review Source AD Andrew D. Owner Financial Services Used the software for: 6-12 months ### "An excellent company to manage a high volume of leads with professionalism and personality" October 22, 2021 5.0 Overall Verse helped me streamline my lead management and helped me to grow my business by interacting with only qualified leads and ensuring every lead was given a fair shake. \[SENSITIVE CONTENT\] was my main POC and she was exemplary. Pros Customer service was top notch and the desire to ensure my company's success was evident in every interaction with their sales and leadership team. Cons Nothing comes to mind. The scripts required customizing but they helped with this. Review Source Similar Products Featured ## Related categories [Lead Nurturing](https://www.capterra.com/lead-nurturing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Lead Management](https://www.capterra.com/lead-management-software/)