# Loop Email Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Loop Email Software - reviews, pricing plans, popular comparisons to other Email Management products and more.

Source: https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/pricing

---

# 

 Loop Email Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Loop Email

## What is Loop Email?

Make email your team's superpower. Overcome email overload with an email inbox specifically designed for teams. Loop Email is simple, yet powerful, way to manage internal (from your team) as well as external (from your customers and partners) emails. You can assign owners to each message, set up rules to streamline your workflows, and get help from your team when answering customer issues. All from one shared inbox.

## What is Loop Email used for?

[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Email Management](https://www.capterra.com/email-management-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$12.5

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Loop Email?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.intheloop.io/&name=Loop Email)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Loop Email

4.6 (11)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$12.5

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (9)

Value For Money

4.6 (1,487)

Customer Service

4.9 (11)

Customer Service

4.7 (1,506)

## Loop Email alternatives

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Assignment Management

Assign issues and tasks based on availability or required skills

Canned Responses

Shortcuts for inputting frequently used messages

Chat/Messaging

Communicate using direct chat or messages within the system

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Loop Email 36 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Assign issues and tasks based on availability or required skills

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Ability to oversee and optimize the operations of a mail server

Public or private sharing of digital files such as documents, audio/video, images, and more

Organize, prioritize, and manage incoming communications

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Arrange tasks based on the level of priority or urgency

Preview and make real-time changes in the web content

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set and monitor service level agreements to ensure timely response and resolution

An email inbox that can be accessed and managed by multiple individuals

Add and maintain centralized email signature(s) across an organization

Allow customers/users to submit support queries and service requests

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (11)

4.3

Based on 11 reviews

## Pricing

Value for money

5.0 (9)

Free Trial

Basic

$12.50

Per User,Per Month

Value for money

5.0 (9)

5.0

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (11)

4.9

Based on 11 reviews

## User reviews

Overall rating

4.6

Based on 11 reviews

Filter by rating

5(7)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

KR

Kath R.

Marketing Manager

Marketing and Advertising

### "Works great for us."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 12, 2021

We're able to manage our email accounts in one place and ensure nothing slips through the cracks because it's easy to assign emails to other users.

Pros

We have a slightly different use case for Loop in that we use it to manage email accounts across different domains. There are very few affordable alternatives and we've found loop to be great. It does the job, it's not buggy and the dev team puts out frequent updates.

Cons

The interface isn't as straightforward as Outlook or similar.

Reasons for choosing Loop Email

Affordability and feature set.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andrew R.

Director

Wholesale

### "The best shared inbox tool I have found at a reasonable price"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2021

We attempted to run a shared inbox via Outlook, with manual rules on which team member would respond to what type of email, and relying on verbal communication to assign emails, and request and provide input. It didn't work. As the working day would commence and the team became busy on various tasks, we found there wasn't always the time to collaborate and coordinate verbally, and often not all team members were present in the office at the same time. The quality of our responses to our customers suffered, both in terms of what was said and the time it took to respond. Essentially Loop Email helps us overcome that problem and saves us time throughout the day while improving the quality and timeliness of our responses.

Pros

Loop Email provides an easy way to manage shared inboxes amongst our team. The software helps ensure that we never miss a customer query, and that we can respond to each customer email in a timely manner. The software has a messaging feature that allows our team to collaborate on each email separately, and improve the quality of our responses to our customers. The software is a great for supervisors and managers who need to have oversight over the responses that their team members provide. There are not many alternatives currently available and the handful of competing products that are available are considerably more expensive. One of the stand out benefits is the ability to chat to the support team at Loop Email directly via the chat function in the application. This means that if there is anything you are unsure about you can get a very quick response and resolve it there and then. The team at Loop Email are also very open to suggestions and improvements, even if they may only be useful to our specific requirements. A few changes to the software have been made at our request and so in many respects it feels custom designed for our purposes.

Cons

We did initially have some synchronisation issues between our existing email host servers and the Loop Emails servers. Our existing email host was not able to accomodate the changes needed, and so we migrated our hosting service to Google Workspace. Ultimately for us the move to Google Workspace was worth it to be able to continue to use Loop Email, and the team at Loop Email guided us through the migration process to ensure it was done well and in the most cost effective manner.

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[Hiver](https://www.capterra.com/p/142975/Hiver/)

Reasons for choosing Loop Email

There is some basic functionality built into Google Workspace that would allow you to allocate emails amongst team members however it is quite basic and it wouldn't allow for the same level of collaboration, the functionality is limited, and the interface feels a bit too cluttered. We also considered Hiver and while that product looks like it could probably do most of what we do in Loop, we found Hiver to be considerably more expensive than Loop Email.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GW

Glenn W.

Fleet Account Manager

Automotive

### "Great Shared Inbox Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 25, 2021

Pros

Loop has helped our team provide good communication with our customers, and with team members.

Cons

One feature that would be helpful would be if an email needs to be deleted, to provide an option to have that email completely removed from all views, rather than have to delete the same email multiple times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Jamie J.

Technical Support Operations Manager

Security and Investigations

### "Loop Email is a critical component of our daily operations. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2021

We turned to Loop to address an unexpected crisis with the incoming email flow for technical support. We were desperate to find a solution to a serious problem in a hurry. We were not exactly sure what we needed. We quickly realized that most options on the market that offered the handful of functions we needed would entail a major over haul to our operations and require to much time, effort and change and not at realistic. Loop has scaled things to fit our needs. They been informative. responsive, and fluid with every solution and option offered. The have been amazing. Every need I have posed before them - they have met with a solution. Not only that - they have asked for my input and incorporated it into software updates. It has been a great experience all the way around.

Pros

Canned Responses the most critical feature we needed - Loop provides this two fold with the Canned Responses shared with all members of a shared inbox as well as each member can create and save Canned Responses for their use only. Internal Messages within an email thread is a huge benefit. Our email team was frequently working on issues that has already been solved over the phone. Being able to go to an email when a customer is on the phone and make notes to the email then saves my email team so much wasted time and effort. Loopbot is incredible - "bot" it is not. This is not an automated virtual support feature. This is a real person that you are communicating with when you need assistance. You don't have to sit and wait with a chat window open unable to work on other things until a chat orperator connects to you. I love this feature. We are located in the United States so not always an immediate reply from Loopbot. Which is perfectly fine with me. Anytime I have not received an immediate reply, they have replied within a few hours. The Reporting is something I can not - I will not - live without ever again. As the operations manager of our technical support department - the data provided gives me relevant statistics similar to our call center analytics and has improved our productivity. I don't just see how many emails someone assigned to themselves. Of the emails they opened - how many were resolved without reply, resolved with reply etc.

Cons

The actual display format I wish were different or had more options to customize by the user. The shared box list - I would like to have the list display in the order I want. Or the ability to remove some things from the window that we do not use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Franci B.

CEO

Marketing and Advertising

### "Great tool for managing shared inbox"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2021

I love Loop. It helps me to manage my team. To collaborate & communicate. I love the ability to turn emails into actionable tasks. With Loop, I'm always on top of things knowing which email is taken care of and what issues we have with different tickets. As a team we are resolving things faster and more efficiently.

Pros

I like the design and UX of the product. My favorite features: - assigning emails as tasks to coworkers - chatting under the email about the email - see who is taking care of certain support ticket

Cons

It took me some time to onboard the whole team on it. The tool shows all of its power when everyone is using it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Tech Writer

Internet

### "Great platform for team collaboration"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 19, 2021

Pros

From my perspective, the biggest plus is that you can have all your email accounts in one place and conveniently monitor and manage them from one single dashboard. Also, you can use Loop chat for real-time communications. The interface is super user-friendly. The price is very affordable.

Cons

Email synchronization takes some time, the rest is great.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

E-Learning

### "A great tool for managing team inboxes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 27, 2020

Pros

For the most part, it's easy and just plain works. After initial setup, it's been a handy app to have.

Cons

When you delete or archive an email within Loop, it does NOT delete or archive that message in your inbox. According to their support they're considering adding this as an option, but until it's implemented I'll be sticking with G Suite.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Freddy M.

Software Developer

Financial Services

### "Loop is great, but it's still in develop"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

September 28, 2018

Pros

Easy to use, very clean design, very good support (one the best between the email client apps).

Cons

\- No integration with calendar. - I can't sync my contactas from Contact macOS app. - Delete messages needs doesn't have a shortcut, it must be done using the mouse

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jernej K.

Project Manager

Information Technology and Services

### "Loop overview"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 10, 2018

It looks modern and fresh

Pros

1\. Easy to use 2. Option to have business emails (office 365) and personal email (gmail) on one platform 3. Separate document overview - easy to find documents that were sent over email 4. Chat option (hopefully some day it will replace my skype)

Cons

1\. It's not on Android 2. You need to have other email accounts to use it 3. Email sync is sometimes slow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Student

Computer Software

### "Loop review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2018

Overall Loop helps me be more productive with managing emails and communication with people.

Pros

I like how emails and messaging are brought together to one place. One feature that I like to use is smart inbox because it nicely groups unread mails together so I don't waste my time looking for unread message in my cluttered inbox. For quick communication I use messages or I just loop in email and send it to chat. And all of this is for free :)

Cons

I create a lot of groups for different purposes and I don't like that I cannot delete a group. I would really like to use Loop on my phone but currently android is not supported, only iOS so I am hoping this will change soon.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/reviews/)

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