# Loop Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loop Email the right Email Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/reviews --- Loop Email 4.6 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Loop Email Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Franci B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great tool for managing shared inbox" April 13, 2021 5.0 I love Loop. It helps me to manage my team. To collaborate & communicate. I love the ability to turn emails into actionable tasks. With Loop, I'm always on top of things knowing which email is taken care of and what issues we have with different tickets. As a team we are resolving things faster and more efficiently. Pros I like the design and UX of the product. My favorite features: - assigning emails as tasks to coworkers - chatting under the email about the email - see who is taking care of certain support ticket Cons It took me some time to onboard the whole team on it. The tool shows all of its power when everyone is using it. Review Source AR Andrew R. Director Wholesale Used the software for: Less than 6 months ### "The best shared inbox tool I have found at a reasonable price" April 30, 2021 4.0 We attempted to run a shared inbox via Outlook, with manual rules on which team member would respond to what type of email, and relying on verbal communication to assign emails, and request and provide input. It didn't work. As the working day would commence and the team became busy on various tasks, we found there wasn't always the time to collaborate and coordinate verbally, and often not all team members were present in the office at the same time. The quality of our responses to our customers suffered, both in terms of what was said and the time it took to respond. Essentially Loop Email helps us overcome that problem and saves us time throughout the day while improving the quality and timeliness of our responses. Pros Loop Email provides an easy way to manage shared inboxes amongst our team. The software helps ensure that we never miss a customer query, and that we can respond to each customer email in a timely manner. The software has a messaging feature that allows our team to collaborate on each email separately, and improve the quality of our responses to our customers. The software is a great for supervisors and managers who need to have oversight over the responses that their team members provide. There are not many alternatives currently available and the handful of competing products that are available are considerably more expensive. One of the stand out benefits is the ability to chat to the support team at Loop Email directly via the chat function in the application. This means that if there is anything you are unsure about you can get a very quick response and resolve it there and then. The team at Loop Email are also very open to suggestions and improvements, even if they may only be useful to our specific requirements. A few changes to the software have been made at our request and so in many respects it feels custom designed for our purposes. Cons We did initially have some synchronisation issues between our existing email host servers and the Loop Emails servers. Our existing email host was not able to accomodate the changes needed, and so we migrated our hosting service to Google Workspace. Ultimately for us the move to Google Workspace was worth it to be able to continue to use Loop Email, and the team at Loop Email guided us through the migration process to ensure it was done well and in the most cost effective manner. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Hiver](https://www.capterra.com/p/142975/Hiver/) Reason for choosing Loop Email There is some basic functionality built into Google Workspace that would allow you to allocate emails amongst team members however it is quite basic and it wouldn't allow for the same level of collaboration, the functionality is limited, and the interface feels a bit too cluttered. We also considered Hiver and while that product looks like it could probably do most of what we do in Loop, we found Hiver to be considerably more expensive than Loop Email. Review Source Freddy M. Software Developer Financial Services Used the software for: I used a free trial ### "Loop is great, but it's still in develop" September 28, 2018 5.0 Pros Easy to use, very clean design, very good support (one the best between the email client apps). Cons \- No integration with calendar. - I can't sync my contactas from Contact macOS app. - Delete messages needs doesn't have a shortcut, it must be done using the mouse Review Source JJ Jamie J. Technical Support Operations Manager Security and Investigations Used the software for: 6-12 months ### "Loop Email is a critical component of our daily operations. " April 24, 2021 5.0 We turned to Loop to address an unexpected crisis with the incoming email flow for technical support. We were desperate to find a solution to a serious problem in a hurry. We were not exactly sure what we needed. We quickly realized that most options on the market that offered the handful of functions we needed would entail a major over haul to our operations and require to much time, effort and change and not at realistic. Loop has scaled things to fit our needs. They been informative. responsive, and fluid with every solution and option offered. The have been amazing. Every need I have posed before them - they have met with a solution. Not only that - they have asked for my input and incorporated it into software updates. It has been a great experience all the way around. Pros Canned Responses the most critical feature we needed - Loop provides this two fold with the Canned Responses shared with all members of a shared inbox as well as each member can create and save Canned Responses for their use only. Internal Messages within an email thread is a huge benefit. Our email team was frequently working on issues that has already been solved over the phone. Being able to go to an email when a customer is on the phone and make notes to the email then saves my email team so much wasted time and effort. Loopbot is incredible - "bot" it is not. This is not an automated virtual support feature. This is a real person that you are communicating with when you need assistance. You don't have to sit and wait with a chat window open unable to work on other things until a chat orperator connects to you. I love this feature. We are located in the United States so not always an immediate reply from Loopbot. Which is perfectly fine with me. Anytime I have not received an immediate reply, they have replied within a few hours. The Reporting is something I can not - I will not - live without ever again. As the operations manager of our technical support department - the data provided gives me relevant statistics similar to our call center analytics and has improved our productivity. I don't just see how many emails someone assigned to themselves. Of the emails they opened - how many were resolved without reply, resolved with reply etc. Cons The actual display format I wish were different or had more options to customize by the user. The shared box list - I would like to have the list display in the order I want. Or the ability to remove some things from the window that we do not use. Review Source VR Verified Reviewer Tech Writer Internet Used the software for: 6-12 months ### "Great platform for team collaboration" March 19, 2021 4.0 Pros From my perspective, the biggest plus is that you can have all your email accounts in one place and conveniently monitor and manage them from one single dashboard. Also, you can use Loop chat for real-time communications. The interface is super user-friendly. The price is very affordable. Cons Email synchronization takes some time, the rest is great. Review Source VR Verified Reviewer Student Computer Software Used the software for: I used a free trial ### "Loop review" September 7, 2018 5.0 Overall Loop helps me be more productive with managing emails and communication with people. Pros I like how emails and messaging are brought together to one place. One feature that I like to use is smart inbox because it nicely groups unread mails together so I don't waste my time looking for unread message in my cluttered inbox. For quick communication I use messages or I just loop in email and send it to chat. And all of this is for free :) Cons I create a lot of groups for different purposes and I don't like that I cannot delete a group. I would really like to use Loop on my phone but currently android is not supported, only iOS so I am hoping this will change soon. Review Source KR Kath R. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Works great for us." May 12, 2021 5.0 We're able to manage our email accounts in one place and ensure nothing slips through the cracks because it's easy to assign emails to other users. Pros We have a slightly different use case for Loop in that we use it to manage email accounts across different domains. There are very few affordable alternatives and we've found loop to be great. It does the job, it's not buggy and the dev team puts out frequent updates. Cons The interface isn't as straightforward as Outlook or similar. Reason for choosing Loop Email Affordability and feature set. Review Source Jernej K. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Loop overview" September 10, 2018 4.0 It looks modern and fresh Pros 1\. Easy to use 2. Option to have business emails (office 365) and personal email (gmail) on one platform 3. Separate document overview - easy to find documents that were sent over email 4. Chat option (hopefully some day it will replace my skype) Cons 1\. It's not on Android 2. You need to have other email accounts to use it 3. Email sync is sometimes slow Review Source VR Verified Reviewer Owner E-Learning Used the software for: Less than 6 months ### "A great tool for managing team inboxes" March 27, 2020 4.0 Pros For the most part, it's easy and just plain works. After initial setup, it's been a handy app to have. Cons When you delete or archive an email within Loop, it does NOT delete or archive that message in your inbox. According to their support they're considering adding this as an option, but until it's implemented I'll be sticking with G Suite. Review Source VR Verified Reviewer Developer and SAP consultant Information Technology and Services Used the software for: Less than 6 months ### "New way of communication for teams" September 7, 2018 5.0 if working in a team, it comes in really handy, as you can discuss issues or problems in real-time, without waiting for that certain mail to arrive. Pros free version, easy to onboard, surprised by the chat function being a part of email itself, which eases the communication flow. Cons Too bad there is no Android version of the application Review Source GW Glenn W. Fleet Account Manager Automotive Used the software for: 1-2 years ### "Great Shared Inbox Solution" April 25, 2021 5.0 Pros Loop has helped our team provide good communication with our customers, and with team members. Cons One feature that would be helpful would be if an email needs to be deleted, to provide an option to have that email completely removed from all views, rather than have to delete the same email multiple times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.