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Lyssna (formerly UsabilityHub) is a user research platform that enables you to test designs with real users to gain audience insights. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates. The platform is intuitive and easy to use, providing fast and actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing, it's cost-effective to access valuable user insights. It offers a range of powerful testing tools including: Five second testing First click testing Surveys Navigation testing Prototype testing with Figma Card Sorting Tree testing Preference testing Key features include: Participant recruitment: Test with own users or via a panel with over 690,000 people across 120+ countries and with 35+ demographics. Interviews: Streamlines the entire interview process, from planning to transcription. Recordings: Capture your participants' audio, screen, and/or camera during unmoderated testing.
Provider
Lyssna
Located In
Australia
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences.
Content Source: Lyssna
Green rating bars show the winning product based on the average rating and number of reviews.
Lyssna Reviews
Pros
Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.
Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.
I think all the tools in the UsabilityHib are fantastic and we are big fans of at POP. The quality of the feedback is great as we as the overall speed of getting a survey set up.
Setting up user tests is super easy and straightforward. And it's great that you can share these tests with different testing groups.
Cons
Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all.
In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.
Used to be worry of it not having video interviews, but that has just been added.
Some of the instructions to the test participants are unclear, especially when they need to interact with images. We tend to send instructions to supplement what's on the screen.
"A solid choice for unmoderated testing."
Overall: Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.
Pros: UsabilityHub makes unmoderated test pretty easy. It also lets you purchase credits to pay for tests. This can make things simple when you don't do a ton of unmoderated testing, but need to do some.
Cons: I don't have any huge cons. For the price, it's great. I wish they had some more features, but they add more all the time.
"Fast, easy to use, and requiring very little commitment. "
Overall: I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.
Pros: Easy to use. Very fast - both in regards to study setup and results.
Cons: Lacks some of the deeper audience filters present in other survey platforms.
"It is a cheap way to get some testing in, but there are better platforms."
Overall: It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.
Pros: I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.
Cons: The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.
"Easy to use, a must for any designer."
Overall: It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.
Pros: How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher.
Cons: Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.
"A nice tool with a convenient princing model "
Overall: It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team.
Pros: Ease of use and full integration with figma, the pricing model is also very convenient
Cons: It does not have some types of questions like live usability test
