# Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lyssna the right User Testing solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178766/UsabilityHub/reviews --- Lyssna 4.6 (87) [View alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Lyssna Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews MH Mike H UX PartnerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites“ June 10, 2025 JB Josh B Lead Product MarketerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while.“ August 11, 2025 MH Mohammed Valiullah H Lead DesignerManagement Consulting, 51 - 200 employeesUsed the software for: Less than 6 months. “I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the backend to synthesize and iterate upon.“ February 18, 2025 CM Cat M Communications ManagerUtilities, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test.“ February 10, 2025 JB Josh B Lead Product MarketerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription.“ August 11, 2025 GN Gretchen N Sr. UX DirectorDesign, 51 - 200 employeesUsed the software for: Less than 6 months. “The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions).“ January 21, 2025 AP Abi P Senior Product DesignerFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers.“ February 18, 2025 sm stephanie m Senior Product ManagementHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging.“ June 23, 2025 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jorge R. UX Designer Banking Used the software for: Less than 6 months ### "Clear insights with an easy-to-use experience" July 15, 2025 5.0 Lyssna has been a key tool in our UX/CX studies. It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively. Pros \- Intuitive and visually clear interface - Ease of creating and sharing tests - Quick results that support informed decision-making Cons \- Some advanced features require better guidance or onboarding - I’d appreciate more customization options for test flows Switched from [UXtweak](https://www.capterra.com/p/193026/UXtweak/)[OptimizePress](https://www.capterra.com/p/149011/OptimizePress/) We decided to switch because we found options more aligned with our current needs. While UXtweak and OptimizePress offered interesting features, their cost-benefit ratio didn’t justify keeping them compared to more flexible, intuitive, and affordable solutions. Review Source MR Madalayne R. UX UI Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Best tool for conducting UX research!!" May 10, 2025 5.0 I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at. Pros I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it. You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the support team cares by how available and willing to help out they are. It's beautiful and works well for my team. So far, the AI synthesis for qualitative responses works perfectly for generating insight reports quickly. Cons This product is pretty bare bones and is growing very quickly. The only thing I don't like is that there are some limitations within the form builder, and with new features that are put out but these are things that are improved quickly and iterated upon which I love to see. Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) As far as I know, we switched due to cost and limitations of testing within our previous product. Review Source IK Irene K. Senior Product Designer Broadcast Media Used the software for: 6-12 months ### "Platform with lots of ways of testing" June 3, 2026 4.0 Pros Quite easy to set up tests and get results quickly. It's easy to preview your tests and send to coworkers to get them to preview/do a run-thru as well. Cons The way each test's credits (per user) is calculated is not very clear/transparent. Sometimes I'll have 2 tests, each very similar, but they will differ in credits ever so slightly. This may mess up my budget (although very slightly). Review Source JB Josh B. Lead Product Marketer Information Technology and Services Used the software for: 6-12 months ### "Solid tool that does what it needs to" August 11, 2025 3.0 Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with. Pros Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. Cons There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Wynter](https://www.capterra.com/p/230185/Wynter/)[Maze](https://www.capterra.com/p/200860/Maze/) Reason for choosing Lyssna Price was the main factor. The other tools are very expensive and had a high initial buy-in subscription fee. Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 6-12 months ### "Super convenient online user research tool with fast target group access" March 3, 2026 5.0 With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website. Pros Super convenient online user research tool with fast target group access. Easy to setup UX users tests with or without recordings. Cons The costs per respondent are sometimes a bit high, but the quality makes it up good and sometimes it takes a little while to gather the feedback. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Lyssna gives better quality of user feedback and is more flexible to setup user tests. Review Source AP Abi P. Senior Product Designer Financial Services Used the software for: 6-12 months ### "One stop shop for usability testing." February 18, 2025 5.0 Lyssna has been a time and budget saver in my organization. It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers. Pros I love the flexibility it gives me to create any type of usability test I want. One restriction when doing unmoderated tests is always how confining it is to just show the prototype then ask proceeding questions. Lyssna allows you to combine prototype tests, preference tests, survey questions and more all in one. Saves soooo much of me and my team's time and budget. Cons Not so much a dislike, more of an opportunity for an even more helpful feature. I would love some sort of AI analysis tool to help me sort through my results. Especially when asking a lot of qualitative questions it can be hard to sort through the data in the end without reading through every single answer - if there was a way to summarise/analyse the results that would be even better. Switched from [Askable](https://www.capterra.com/p/215192/Askable/) We needed something that did unmoderated testing and Lyssna had that plus moderated - so easy to switch. Also it was cheaper! Review Source SB Sydney B. Sr UX Designer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Its doing what it says" April 15, 2025 3.0 Opening it up I feel a little backed into my type of survey, then try to fit my screener q's to the 4 q max (always challenging). Then organizing the questions. I never feel like its ready, having to leave to complete the figma prototype. Using a placeholder so I can move along with the survey. Once its complete I share it with the product manager, then we share out the internal link. Pros Easy to create a simple survey quite quickly. Easy to share with internal stakeholders. Easy to poke around other projects and lean on for inspo. Cons Losing work is really easy unfortunately. The UX feels like too much sometimes and I get lost in the UI. I wish there was a clear edit/saved mode. Switched from [Maze](https://www.capterra.com/p/200860/Maze/)[Respondent](https://www.capterra.com/p/228919/Respondent/) We made internal pros/cons test and corporate chose Lyssna Review Source MM Mohammad M. Product Designer Financial Services Used the software for: I used a free trial ### "Opportunities for Iranian companies" May 14, 2025 5.0 I like Lyssna, If there was a better free plan or better pricing or maybe pricing for Iran, Definitely my choice was Lyssna but currently in most cases Maze works better for me, for country like Iran, since the free plan is less limited in comparison to Lyssna Pros Supporting Persian Language and Iran as a country Cons The result could be more precise, It’s a little bit confusing. Also the free plan is too much limitet in comparison to competitors. And it would be great if tests like First click test could be done with prototype as well. and the last thing is that the pricing is too expensive for a country like Iran. Alternatives considered [UXtweak](https://www.capterra.com/p/193026/UXtweak/)[Maze](https://www.capterra.com/p/200860/Maze/)[UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/)[Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing Lyssna Because the prototype played just like what I did in Figma prototype. Switched from [Maze](https://www.capterra.com/p/200860/Maze/) For a specific test I had to switch to Lyssna since the prototype didn’t played properly in Maze Review Source AK Anna K. UX Resarcher Military Used the software for: Less than 6 months ### "Anna Kita review" May 9, 2025 3.0 I think it is still the tool for non advanced research - good for surveys and so on. As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test, first-click tests that it is a long way to go. Pros Ease of use during combining research and also the way the results are presented. I'm only confused with the usability testing builder. Cons Time blokers for studies on pro plan. It shouldn't be orginized this way. That making me not wanting to continue with this tool and I'm going to find the alternative. Alternatives considered [Maze](https://www.capterra.com/p/200860/Maze/) Reason for choosing Lyssna Pricing is the factor that make me give it a chance. Review Source CM Cat M. Communications Manager Utilities Used the software for: Less than 6 months ### "Nice tool, great customer support, some complaints" February 10, 2025 4.0 Pros Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time. Cons The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything. Switched from [Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Optimal Workshop changed to a subscription model and raised their prices. Review Source CR Camila R. Senior UX researcher Financial Services Used the software for: 6-12 months ### "A nice tool with a convenient princing model " October 22, 2024 5.0 It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team. Pros Ease of use and full integration with figma, the pricing model is also very convenient Cons It does not have some types of questions like live usability test Alternatives considered [Amplitude](https://www.capterra.com/p/158741/Amplitude/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Lyssna It was the cheapest and I got fast response to my questions from the support team Switched from [Maze](https://www.capterra.com/p/200860/Maze/) Because of the pricing model, they limited the use of the platform by responses and we got the same features with limitless responses in lyssna. Review Source SH Serena H. UX Researcher Marketing and Advertising Used the software for: 6-12 months ### "Experience with Lyssna platform as a UX researcher" October 21, 2024 4.0 Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through. Pros Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods Cons Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet. Switched from [Userfeel](https://www.capterra.com/p/178866/Userfeel-com/) Ease of use for moderated sessions and quick (less than a few minutes) unmoderated tests. Still use userfeel for mobile testing and longer unmoderated sessions. Review Source VS Vladimir S. UX Designer Computer Software Used the software for: Less than 6 months ### "Great Product" March 21, 2025 4.0 Very pleasant, the way the participant navigated through the interface was remarkably smooth. There were no frustrating hesitations, no clicking around aimlessly. Pros It is very usable and intuitive, so even folks who ain't exactly tech-savvy can pick it up pretty quick. The interface is clean, uncluttered, and just makes sense. Cons It doesn\`t support all use cases I need, maby more testing options with native apps that doesn't include just prototype. Review Source JQ Javed Q. Associate Leadership Team Banking Used the software for: I used a free trial ### "Lyssna- Quick UX validation for digital products " June 21, 2025 5.0 Speed and affordability, you can launch tests ( like surveys, card sorts, prototype) in a fraction of seconds. Pros Huge panel access at low cost, speed and affordability. Simple intuitive platform for rapid user testing. Cons Limited advance analytics and no session recording or behaviour heatmaps. Panel quality also varies a lot. Review Source AM Alessia M. UX Designer Information Technology and Services Used the software for: 6-12 months ### "Nice tool!" February 7, 2025 4.0 Quite simple to get started, easy to set up the tests and usually easy to get people to respond. Pros I like its flexibility: you can combine multiple activities in a test. Cons The free version has very brief tests available only. Review Source OI Olena I. UX Designer Accounting Used the software for: 2+ years ### "All you need as UX designer" November 8, 2024 5.0 Using it for 3 ish years, just right for my needs. Pros Very simple and fast to use. Has all the tools UX designer need for work on a project. Easy to share and collaborate. Improving continuously since it got name Lyssna. Cons Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all. Would make UI a bit more modern. Review Source ZG Zohreh G. Senior product researcher Hospitality Used the software for: 6-12 months ### "The most user friendly testing product" October 15, 2024 5.0 Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers. Pros I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research needs. I like how the templates accelerate the test creation process. Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing. The ability to embed test links into CRM tools simplifies user recruitment and management. Cons Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance. The inability to conduct tests directly on live products can limit the realism of the testing experience. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Lyssna more test options and more user friendly Review Source NH Nadav H. UXR Computer Software Used the software for: 1-2 years ### "Feedback about Lyssna " November 3, 2024 4.0 Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing Pros Very user-friendly and intuitive to use Find the UI of the studies very nice looking for users Features offer very robust user research capabilities Cons \- More functionalities around complex logic - A bit expensive to use for surveys (would love it if it was cheaper) Review Source VR Verified Reviewer Ux designer Retail Used the software for: 1-2 years ### "Good product for our team" October 23, 2024 5.0 Great experience so far, I could remove bad responses hassle free. Pros Its ease of use interface, making it easy to setup a test and get participants in minutes. Cons Used to be worry of it not having video interviews, but that has just been added. Review Source MP Maria P. ux design Banking Used the software for: Less than 6 months ### "Good but there is room for improvement" January 16, 2025 4.0 Pros Easy to apply logic, easy to follow the answers, great that you can export the answers, great that there is integration with figma (but if prototypes are a big bigger they will never load, this is a huge minus), the word cloud, Cons In the surveys there is no back button so respondents cannot edit their previous answers Review Source LT Lauren T. UX Designer E-Learning Used the software for: 6-12 months ### "Love it, great product" November 1, 2024 5.0 Pros Love that you guys are still building new features, the new recording one is great Cons I wish there were more ways to organize all your tests Review Source Christopher M. Manager Marketing and Advertising Used the software for: 2+ years ### "Super tool for various usability tests with real users" February 7, 2023 5.0 a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side Pros many different test options, great interface and great support Cons As of today, it is not yet possible to obtain a screen recording from users who have taken a test. But since in the past the tool has developed steadily and very well, I assume that this will also be available soon. Review Source VR Verified Reviewer Senior UX Designer Information Technology and Services Used the software for: 6-12 months ### "Amazing tool" November 5, 2019 5.0 Pros It's quick, flexible and provides great value for the money. I like different test options and the granularity of the testers. Cons The tester base is mostly in IT, this skews the responses and a significant part of them provide unsolicited advice instead of performing tests. I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management. Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified. Reason for choosing Lyssna Price Review Source Response from Lyssna January 9, 2020 Hey there, thanks so much for the thoughtful feedback. The cons you mentioned in particularly are super useful to be across and we're working on addressing a bunch of these. Particularly soon we'll be making our pricing simpler and more flexible. DC David C. SVP - Digital Services Marketing and Advertising Used the software for: 2+ years ### "UsabilityHub makes UX optimization easier" August 1, 2019 5.0 With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch. Pros The platform interface is intuitive and process to create user tests is easy. UsabilityHub offers a mix of tests that allow you to get feedback on the clarity of your message or design as well as the inuitiveness of your navigation. Tests can be executed in minutes and feedback comes in fast! Cons I can't think of any issues other than offering a solution/option to test coded pages. Review Source MB Michelle B. UX Designer Online Media Used the software for: 6-12 months ### "User of a free account with UsabilityHub" November 11, 2020 5.0 UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link. Pros I find all the various testing formats to be really helpful. If you're unsure of how to test something, UsabilityHub is pretty good at helping you figure out which test will work best for your product. Cons I'm on the free account, so there are a lot of options that are not available to me, and I can only customize my testing so much. some of the navigation is a bit "hidden." The share link is not immediately accessible once a test is up and running and ending the test is also a bit out of the way. I think it would be an improvement if those options could be on the testing dashboard. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.