--- title: "Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lyssna the right User Testing solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178766/UsabilityHub/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-27" --- Lyssna 4.6 (88) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 27th, 2026 # Reviews of Lyssna Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews MH Mohammed Valiullah H Lead DesignerManagement Consulting, 51 - 200 employeesUsed the software for: Less than 6 months. “I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the backend to synthesize and iterate upon.“ February 18, 2025 CM Cat M Communications ManagerUtilities, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test.“ February 10, 2025 AP Abi P Senior Product DesignerFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers.“ February 18, 2025 IK Irene K Senior Product DesignerBroadcast Media, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The way each test's credits (per user) is calculated is not very clear/transparent.“ June 3, 2026 MH Mike H UX PartnerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites“ June 10, 2025 GN Gretchen N Sr. UX DirectorDesign, 51 - 200 employeesUsed the software for: Less than 6 months. “The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions).“ January 21, 2025 MR Madalayne R UX UI DesignerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the support team cares by how available and willing to help out they are.“ May 10, 2025 AK Anna K UX ResarcherMilitary, 201 - 500 employeesUsed the software for: Less than 6 months. “As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test, first-click tests that it is a long way to go.“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 88 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Verified Reviewer Product Designer Used the software for: Less than 1 year ### "Handy and useful user testing and research tool" October 7, 2026 4.0 Pros I like how quick and easy it is to make tests, recruit participants, and get results. The templates available also make it a breeze to get started. Cons What I like least is the lack of on-platform live moderated interviews. It would make it even more convenient if that could be hosted on-site and not on a separate platform. Review Source IK Irene K. Senior Product Designer Used the software for: Less than 1 year ### "Platform with lots of ways of testing" June 9, 2026 4.0 Pros Quite easy to set up tests and get results quickly. It's easy to preview your tests and send to coworkers to get them to preview/do a run-thru as well. Cons The way each test's credits (per user) is calculated is not very clear/transparent. Sometimes I'll have 2 tests, each very similar, but they will differ in credits ever so slightly. This may mess up my budget (although very slightly). Review Source Verified Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "Super convenient online user research tool with fast target group access" March 11, 2026 5.0 With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website. Pros Super convenient online user research tool with fast target group access. Easy to setup UX users tests with or without recordings. Cons The costs per respondent are sometimes a bit high, but the quality makes it up good and sometimes it takes a little while to gather the feedback. Review Source Verified Reviewer UX Designer Used the software for: 1-3 years ### "Quick and easy way to get the pulse of your product" January 8, 2026 5.0 Pros Lyssna is quick and easy to use. They have put visible effort into the user experience. The tests you can do are presented as an attractive menu with a short description. These tests can then be easily combined into larger tests, combined with a suite of question types, so you can get further details from the user. Cons Despite its many advantages, it is meant for small-scale work and not larger research projects. The ability to source your own participants is useful, but the Lyssna-provided panel can be spotty sometimes, with people who are clicking through as quickly as possible and giving random characters as question answers. Review Source R Reviewer UX UI Designer Used the software for: I used a free trial ### "Good experience, good information" December 3, 2025 4.0 I have a positive experiencie with lyssana, I liked to try to get some information, but I don't like the idea of paying for a susbscription I don't need. I'm studying, so it was just to test my homework. Pros I got valuable information for my product, it was easy and really fast to get answers from real people Cons I didn't like that I need to pay for a subscription to make my test longer, I didn't mind paying for people to respond. Review Source Elena T. Copywriter Used the software for: Less than 1 year ### "Great tool for fast, budget-friendly content testing" December 3, 2025 4.0 As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow. Pros Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple. Cons The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks. Review Source VR Verified Reviewer Product Designer Used the software for: Less than 1 year ### "Lyssna: Great unmoderated research tool" November 13, 2025 5.0 Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack Pros This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma Cons Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. Review Source Jorge R. UX Designer Used the software for: Less than 1 year ### "Clear insights with an easy-to-use experience" July 16, 2025 5.0 Lyssna has been a key tool in our UX/CX studies. It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively. Pros \- Intuitive and visually clear interface - Ease of creating and sharing tests - Quick results that support informed decision-making Cons \- Some advanced features require better guidance or onboarding - I’d appreciate more customization options for test flows Review Source JB Josh B. Lead Product Marketer Used the software for: Less than 1 year ### "Solid tool that does what it needs to" August 13, 2025 3.0 Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with. Pros Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. Cons There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. Review Source Madalayne R. UX UI Designer Used the software for: 1-3 years ### "Best tool for conducting UX research!!" May 12, 2025 5.0 I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at. Pros I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it. You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the support team cares by how available and willing to help out they are. It's beautiful and works well for my team. So far, the AI synthesis for qualitative responses works perfectly for generating insight reports quickly. Cons This product is pretty bare bones and is growing very quickly. The only thing I don't like is that there are some limitations within the form builder, and with new features that are put out but these are things that are improved quickly and iterated upon which I love to see. Review Source Abigail P. Senior Product Designer Used the software for: Less than 1 year ### "One stop shop for usability testing." February 22, 2025 5.0 Lyssna has been a time and budget saver in my organization. It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers. Pros I love the flexibility it gives me to create any type of usability test I want. One restriction when doing unmoderated tests is always how confining it is to just show the prototype then ask proceeding questions. Lyssna allows you to combine prototype tests, preference tests, survey questions and more all in one. Saves soooo much of me and my team's time and budget. Cons Not so much a dislike, more of an opportunity for an even more helpful feature. I would love some sort of AI analysis tool to help me sort through my results. Especially when asking a lot of qualitative questions it can be hard to sort through the data in the end without reading through every single answer - if there was a way to summarise/analyse the results that would be even better. Review Source Sydney B. Sr UX Designer Used the software for: Less than 1 year ### "Its doing what it says" April 16, 2025 3.0 Opening it up I feel a little backed into my type of survey, then try to fit my screener q's to the 4 q max (always challenging). Then organizing the questions. I never feel like its ready, having to leave to complete the figma prototype. Using a placeholder so I can move along with the survey. Once its complete I share it with the product manager, then we share out the internal link. Pros Easy to create a simple survey quite quickly. Easy to share with internal stakeholders. Easy to poke around other projects and lean on for inspo. Cons Losing work is really easy unfortunately. The UX feels like too much sometimes and I get lost in the UI. I wish there was a clear edit/saved mode. Review Source R Reviewer Product Designer Used the software for: I used a free trial ### "Opportunities for Iranian companies" May 16, 2025 5.0 I like Lyssna, If there was a better free plan or better pricing or maybe pricing for Iran, Definitely my choice was Lyssna but currently in most cases Maze works better for me, for country like Iran, since the free plan is less limited in comparison to Lyssna Pros Supporting Persian Language and Iran as a country Cons The result could be more precise, It’s a little bit confusing. Also the free plan is too much limitet in comparison to competitors. And it would be great if tests like First click test could be done with prototype as well. and the last thing is that the pricing is too expensive for a country like Iran. Review Source R Reviewer UX Resarcher Used the software for: Less than 1 year ### "Anna Kita review" May 12, 2025 3.0 I think it is still the tool for non advanced research - good for surveys and so on. As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test, first-click tests that it is a long way to go. Pros Ease of use during combining research and also the way the results are presented. I'm only confused with the usability testing builder. Cons Time blokers for studies on pro plan. It shouldn't be orginized this way. That making me not wanting to continue with this tool and I'm going to find the alternative. Review Source KD Karen D. Lead UX Used the software for: 3-5 years ### "Easy to use, a must for any designer." November 5, 2024 5.0 It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements. Pros How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher. Cons Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded. Review Source Serena H. UX Researcher Used the software for: Less than 1 year ### "Experience with Lyssna platform as a UX researcher" October 25, 2024 4.0 Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through. Pros Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods Cons Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet. Review Source R Reviewer Associate Leadership Team Used the software for: I used a free trial ### "Lyssna- Quick UX validation for digital products " June 24, 2025 5.0 Speed and affordability, you can launch tests ( like surveys, card sorts, prototype) in a fraction of seconds. Pros Huge panel access at low cost, speed and affordability. Simple intuitive platform for rapid user testing. Cons Limited advance analytics and no session recording or behaviour heatmaps. Panel quality also varies a lot. Review Source R Reviewer Marketing Used the software for: Less than 1 year ### "Lyssna, an awesome Remote User Search Platform" March 28, 2025 5.0 My overall experience with Lyssna has been exceptionally positive. The app is incredibly intuitive and user-friendly, which makes it a joy to use. Navigating through its various features feels natural, and everything is laid out in a way that is easy to understand. I appreciate how quickly I can get started without feeling overwhelmed. The seamless design allows me to focus on what matters most, and I can dive into content or features without any unnecessary fuss. It really enhances my overall satisfaction and encourages me to keep using it regularly! Pros Lyssna is incredibly intuitive and user-friendly. Navigating through the app feels natural, and I appreciate how quickly I can get started without feeling overwhelmed. Cons We had some issues about live testing using safari. Review Source MVH Mohammed Valiullah H. Lead Designer Used the software for: Less than 1 year ### "Lyssna listens to your research needs" February 26, 2025 5.0 It's simple, easy to learn, and relevant. I suggest any team conducting user testing or other research activities use this in their workflow. Pros I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the backend to synthesize and iterate upon. Cons Maybe the pricing. For developing countries, this price point is very high. I would appreciate it if the starting price was around 15-20 USD so that more of us could adopt this. I would also love it if we had a more diverse user testing group from difficult-to-reach locations in the Global South. It would be the USP of large social impact consulting firms like BCG, McKinsey, BFA Global, etc. Review Source R Reviewer Head of UX Used the software for: Less than 1 year ### "Lyssna has been great" April 1, 2025 4.0 The platform identified several critical issues customers weren't explicitly reporting through traditional channels. It was easy and quick! The support team is responsive and has help us specially when we have recruited from the platform Pros The dashboard is intuitive - I can quickly spot trends without digging through spreadsheets. Cons I would like to have more AI analysis that help with analysis and technical conversations specific to our industry Review Source KP Kaitlin P. Senior UX Designer II Used the software for: Less than 1 year ### "Time saver for busy teams" May 2, 2025 5.0 Pros The tools for handling user interview logistics work well and save me time. Cons I don't like having to buy credits to use the Lyssna pool of participants. Review Source R Reviewer UX Designer Used the software for: 3-5 years ### "All you need as UX designer" November 18, 2024 5.0 Using it for 3 ish years, just right for my needs. Pros Very simple and fast to use. Has all the tools UX designer need for work on a project. Easy to share and collaborate. Improving continuously since it got name Lyssna. Cons Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all. Would make UI a bit more modern. Review Source LY Lisa Y. UX Researcher Used the software for: Less than 1 year ### "Decent tool for tree testing" December 30, 2024 4.0 I have found Lyssna to be a suitable tool for testing out IA and prototypes with users. Pros I had previously used another platform for IA and usability testing and was pleasantly surprised at how quickly I was able to adapt to using Lyssna. It was intuitive and straightforward, I could hit the ground running. Cons Crown icons next to some sections with no context. Review Source R Reviewer UX Designer Used the software for: 3-5 years ### "Satisfied with the ever improving Lyssna" November 7, 2024 4.0 I feel confident in creating tests with lyssna. Pros It enables my team to create quick tests, through its intuitive UI and functions. Cons The responsiveness of typing within text boxes can be challenging. Review Source Christopher M. Manager Used the software for: 3-5 years ### "Super tool for various usability tests with real users" February 8, 2023 5.0 a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side Pros many different test options, great interface and great support Cons As of today, it is not yet possible to obtain a screen recording from users who have taken a test. But since in the past the tool has developed steadily and very well, I assume that this will also be available soon. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.