# Page 2 | Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lyssna the right User Testing solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178766/UsabilityHub/reviews --- Lyssna 4.6 (86) [View alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 2 - Reviews of Lyssna ## Showing most helpful reviews Showing 26-50 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Designer Computer Software Used the software for: Less than 6 months ### "Lyssna: Great unmoderated research tool" November 6, 2025 5.0 Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack Pros This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma Cons Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. Alternatives considered [User Interviews](https://www.capterra.com/p/169122/User-Interviews/)[Hubble](https://www.capterra.com/p/255177/Hubble/) Reason for choosing Lyssna Pricing and advanced prototyping features. Review Source VR Verified Reviewer UX Designer Non-Profit Organization Management Used the software for: 1-2 years ### "Quick and easy way to get the pulse of your product" January 7, 2026 5.0 Pros Lyssna is quick and easy to use. They have put visible effort into the user experience. The tests you can do are presented as an attractive menu with a short description. These tests can then be easily combined into larger tests, combined with a suite of question types, so you can get further details from the user. Cons Despite its many advantages, it is meant for small-scale work and not larger research projects. The ability to source your own participants is useful, but the Lyssna-provided panel can be spotty sometimes, with people who are clicking through as quickly as possible and giving random characters as question answers. Review Source TF Theresa F. CRO Product Manager Marketing and Advertising Used the software for: 2+ years ### "One of my go-to tools for over a decade!" February 18, 2025 5.0 Positive for sure! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment. Pros I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable. And I like the variety of tests/polls I can run. In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents. Cons I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively. Review Source ET Elena T. Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Great tool for fast, budget-friendly content testing" June 8, 2025 4.0 As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow. Pros Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple. Cons The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks. Review Source Rohan S. Product manager Information Technology and Services Used the software for: I used a free trial ### "Rapid, Reliable UX Insights Without the Research Overhead" July 29, 2025 5.0 Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly. Pros The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular Cons Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap Review Source Michelle J. Product Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Best testing platform for real-world user feadback" August 16, 2025 5.0 Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration. Pros I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note! Cons Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know. Review Source Teresa L. Research and Development UX Lead Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Happy with Lyssna for 5y and counting!" August 28, 2025 5.0 We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase. Pros Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available. Cons Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener. Review Source sM stephanie M. Senior Product Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use - pricing can be limiting" June 23, 2025 5.0 Great! Easy to use, quick to get responses and recruit. The AI summary makes it really easy to gain insights. I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna! Pros Love the AI summary feature! Made my write up so easy and leadership loved it. Would love to see an ability to put it directly into a google slide deck. Cons Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging. Review Source MH Mike H. UX Partner Marketing and Advertising Used the software for: 2+ years ### "Great for agile user research" June 10, 2025 5.0 Pros Our go to for quick responses from top level audience feedback. Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites Cons Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered Review Source JH Julian H. Senior UX Consultant Marketing and Advertising Used the software for: 1-2 years ### "Recommended for Figma prototype testing" May 7, 2025 5.0 Overall, it's a very valuable option for non-moderated tests. We especially like the Figma prototype testing features and strongly recommend it for these reasons. Pros It's a great resource for working on quantitative tests. In particular, we love the prototype testing features which allow you to test Figma flows. These are vital for our research and the post-test analysis features are fantastic. Cons It's a little difficult to set up the prototype tests for the first time, but once set up they're all good as you can clone/duplicate tests. Review Source KHL Ka Him L. Product Designer Financial Services Used the software for: Less than 6 months ### "Great UX Research tool with high-quality panel and analysis features" July 30, 2025 4.0 Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates. Pros I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews. Cons A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar. One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners. Review Source TR Thomas R. senior product designer Program Development Used the software for: 1-2 years ### "Lyssna ids my go-to tool for validation" April 17, 2025 5.0 I've always had a great experience with Lyssna, the key thing being the timely responses you get back from submitting surveys. It's also really easy to share insights with my team, however I wish there was a much simpler way to break down and view the responses. Pros Lyssna enables me and my team to get valuable insights on designs were testing in a matter of minutes. The platform is super seamless to use and beautifully designed. I've been using it now for 2 years and can't live without it. Cons The one problem is that sometimes participants will cheat the system to get their reward, so some of the answers aren't good answers. Review Source BG Brad G. Product Designer Marketing and Advertising Used the software for: 1-2 years ### "Powerful test builder" September 11, 2025 4.0 Overall positive experience, building, launching, recruiting and analysing results are all strong offerings. A few more customisation options would be great to see Pros Very easy to build tests at any level - from simple to complex tests. There are just enough 'limitations' to keep focussed on the task at hand and not make tests that are confusing for users to complete. Cons There could be a bit more customisation available, perhaps a template or something that would allow for a more personal experience. Not being able to change intermediate screens between test tasks for example is disappointing. Review Source DC Diana C. UX-UI designer Telecommunications Used the software for: 6-12 months ### "Change welcome background." July 17, 2025 4.0 I would like to be able to change the background of the welcome page. I know it was recently change from purple to Gray but we were expecting for it to be customizable. If not and image at least to be able to select a color. Pros it can speed the process of research for some cases, is good for small parts of the project. It facilitate the note taking Cons The panel in Belgium is still quite limited. Not enough French speakers, not enough diversity. or user with low digital literacy. Review Source JW Jasmine W. UX Researcher Marketing and Advertising Used the software for: 1-2 years ### "Quick insights, pricing quote of tests seems arbitrary" May 30, 2025 4.0 I haven't used it too much since the change from Usability hub, but the pricing always makes me have to change up the test to be more simple so that i can fit the budget that we have Pros Quick preference test, easy to populate the wires and prototypes of my designs, fast collection of responses Cons I dont like how there is a time estimate that increases the pricing of the test. this arbitrary feature always makes me have to change my test plan or designs to make the test more simple and re-discuss the test plan with other teams. not something that can't be easily done but definetly a bump in the process Review Source MB Milos B. Senior UX Researcher Sports Used the software for: 1-2 years ### "Good experience overall" July 28, 2025 4.0 Pros Ability to choose the demographics and interests of your audience, makes it much easier for recruiting. Also, usability tests are very easy to set up. Cons The price is what I like the least. It's very expensive to recruit participants for interviews, so more often than not, I will try another way to do that. Review Source Elīna Ā. UX researcher Computer Software Used the software for: 6-12 months ### "Really easy to use tool" February 18, 2025 5.0 Great! haven't tried any competitor of Lyssna yet, so don't have anything to compare to Pros Easy to use and understanding. The fast process of tests1 Cons Would like to see how many respondents there are in my chosen target group. Maybe there is this option somewhere already, but haven't seen it clearly. Review Source CM Cat M. Communications Manager Utilities Used the software for: Less than 6 months ### "Nice tool, great customer support, some complaints" February 10, 2025 4.0 Pros Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time. Cons The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything. Switched from [Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Optimal Workshop changed to a subscription model and raised their prices. Review Source MVH Mohammed Valiullah H. Lead Designer Management Consulting Used the software for: Less than 6 months ### "Lyssna listens to your research needs" February 18, 2025 5.0 It's simple, easy to learn, and relevant. I suggest any team conducting user testing or other research activities use this in their workflow. Pros I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the backend to synthesize and iterate upon. Cons Maybe the pricing. For developing countries, this price point is very high. I would appreciate it if the starting price was around 15-20 USD so that more of us could adopt this. I would also love it if we had a more diverse user testing group from difficult-to-reach locations in the Global South. It would be the USP of large social impact consulting firms like BCG, McKinsey, BFA Global, etc. Review Source MS Maria S. Marketing Consumer Goods Used the software for: Less than 6 months ### "Lyssna, an awesome Remote User Search Platform" March 26, 2025 5.0 My overall experience with Lyssna has been exceptionally positive. The app is incredibly intuitive and user-friendly, which makes it a joy to use. Navigating through its various features feels natural, and everything is laid out in a way that is easy to understand. I appreciate how quickly I can get started without feeling overwhelmed. The seamless design allows me to focus on what matters most, and I can dive into content or features without any unnecessary fuss. It really enhances my overall satisfaction and encourages me to keep using it regularly! Pros Lyssna is incredibly intuitive and user-friendly. Navigating through the app feels natural, and I appreciate how quickly I can get started without feeling overwhelmed. Cons We had some issues about live testing using safari. Review Source JQ Javed Q. Associate Leadership Team Banking Used the software for: I used a free trial ### "Lyssna- Quick UX validation for digital products " June 21, 2025 5.0 Speed and affordability, you can launch tests ( like surveys, card sorts, prototype) in a fraction of seconds. Pros Huge panel access at low cost, speed and affordability. Simple intuitive platform for rapid user testing. Cons Limited advance analytics and no session recording or behaviour heatmaps. Panel quality also varies a lot. Review Source OI Olena I. UX Designer Accounting Used the software for: 2+ years ### "All you need as UX designer" November 8, 2024 5.0 Using it for 3 ish years, just right for my needs. Pros Very simple and fast to use. Has all the tools UX designer need for work on a project. Easy to share and collaborate. Improving continuously since it got name Lyssna. Cons Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all. Would make UI a bit more modern. Review Source CW Cameron W. CRO Consultant Marketing and Advertising Used the software for: 6-12 months ### "Very Intuitive and Easy To Use Platform" March 12, 2025 5.0 Really great overall experience, I have never experienced any issues with it so have never needed to reach out for support. It is a go to tool for my work. Pros The user interface is very intuitive to use and easy to navigate. It is very easy to set up tests and get them live and I end up using it on a monthly basis. I really like that there is the ability to use it for free (At low volumes) to try it out and the prices to buy credits are very reasonable. Cons At the moment I have not found any problems with the platform. It is a go to tool for me. Review Source JA Javed A. Product Designer Design Used the software for: 6-12 months ### "Happy User" April 16, 2025 4.0 I have had very satisfying experience with the product so far. Pros the ease of use and the features that lyssna provide for the users Cons what i liked the least was the high price of lyssna. it can be great if they have affordable options as well since not everyone can afford it and also many users are just students or self-employed which would be harder to afford it. Review Source SH Serena H. UX Researcher Marketing and Advertising Used the software for: 6-12 months ### "Experience with Lyssna platform as a UX researcher" October 21, 2024 4.0 Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through. Pros Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods Cons Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet. Switched from [Userfeel](https://www.capterra.com/p/178866/Userfeel-com/) Ease of use for moderated sessions and quick (less than a few minutes) unmoderated tests. Still use userfeel for mobile testing and longer unmoderated sessions. 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