# Page 2 | Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Lyssna the right User Testing solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178766/UsabilityHub/reviews

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Lyssna

4.6 (86)

[View alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Lyssna

## Showing most helpful reviews

Showing 26-50 of 86 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Product Designer  
Computer Software  
Used the software for: Less than 6 months

### "Lyssna: Great unmoderated research tool"

November 6, 2025

5.0

Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack

Pros

This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma

Cons

Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging.

Alternatives considered

[User Interviews](https://www.capterra.com/p/169122/User-Interviews/)[Hubble](https://www.capterra.com/p/255177/Hubble/)

Reason for choosing Lyssna

Pricing and advanced prototyping features.

Review Source

TF

Theresa F.  
CRO Product Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "One of my go-to tools for over a decade!"

February 18, 2025

5.0

Positive for sure! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment.

Pros

I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable. And I like the variety of tests/polls I can run. In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents.

Cons

I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively.

Review Source

ET

Elena T.  
Copywriter  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great tool for fast, budget-friendly content testing"

June 8, 2025

4.0

As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow.

Pros

Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple.

Cons

The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks.

Review Source

Rohan S.  
Product manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Rapid, Reliable UX Insights Without the Research Overhead"

July 29, 2025

5.0

Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly.

Pros

The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular

Cons

Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap

Review Source

Michelle J.  
Product Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Best testing platform for real-world user feadback"

August 16, 2025

5.0

Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration.

Pros

I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note!

Cons

Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know.

Review Source

Teresa L.  
Research and Development UX Lead  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Happy with Lyssna for 5y and counting!"

August 28, 2025

5.0

We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase.

Pros

Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available.

Cons

Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener.

Review Source

sM

stephanie M.  
Senior Product Management  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use - pricing can be limiting"

June 23, 2025

5.0

Great! Easy to use, quick to get responses and recruit. The AI summary makes it really easy to gain insights. I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna!

Pros

Love the AI summary feature! Made my write up so easy and leadership loved it. Would love to see an ability to put it directly into a google slide deck.

Cons

Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging.

Review Source

MH

Mike H.  
UX Partner  
Marketing and Advertising  
Used the software for: 2+ years

### "Great for agile user research"

June 10, 2025

5.0

Pros

Our go to for quick responses from top level audience feedback. Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites

Cons

Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered

Review Source

JH

Julian H.  
Senior UX Consultant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Recommended for Figma prototype testing"

May 7, 2025

5.0

Overall, it's a very valuable option for non-moderated tests. We especially like the Figma prototype testing features and strongly recommend it for these reasons.

Pros

It's a great resource for working on quantitative tests. In particular, we love the prototype testing features which allow you to test Figma flows. These are vital for our research and the post-test analysis features are fantastic.

Cons

It's a little difficult to set up the prototype tests for the first time, but once set up they're all good as you can clone/duplicate tests.

Review Source

KHL

Ka Him L.  
Product Designer  
Financial Services  
Used the software for: Less than 6 months

### "Great UX Research tool with high-quality panel and analysis features"

July 30, 2025

4.0

Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates.

Pros

I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews.

Cons

A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar. One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners.

Review Source

BG

Brad G.  
Product Designer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Powerful test builder"

September 11, 2025

4.0

Overall positive experience, building, launching, recruiting and analysing results are all strong offerings. A few more customisation options would be great to see

Pros

Very easy to build tests at any level - from simple to complex tests. There are just enough 'limitations' to keep focussed on the task at hand and not make tests that are confusing for users to complete.

Cons

There could be a bit more customisation available, perhaps a template or something that would allow for a more personal experience. Not being able to change intermediate screens between test tasks for example is disappointing.

Review Source

DC

Diana C.  
UX-UI designer  
Telecommunications  
Used the software for: 6-12 months

### "Change welcome background."

July 17, 2025

4.0

I would like to be able to change the background of the welcome page. I know it was recently change from purple to Gray but we were expecting for it to be customizable. If not and image at least to be able to select a color.

Pros

it can speed the process of research for some cases, is good for small parts of the project. It facilitate the note taking

Cons

The panel in Belgium is still quite limited. Not enough French speakers, not enough diversity. or user with low digital literacy.

Review Source

KD

Karen D.  
Lead UX  
Automotive  
Used the software for: 2+ years

### "Easy to use, a must for any designer."

October 25, 2024

5.0

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.

Pros

How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher.

Cons

Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.

Alternatives considered

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Lyssna

UserTesting is too expensive and requires monthly plans.

Review Source

JW

Jasmine W.  
UX Researcher  
Marketing and Advertising  
Used the software for: 1-2 years

### "Quick insights, pricing quote of tests seems arbitrary"

May 30, 2025

4.0

I haven't used it too much since the change from Usability hub, but the pricing always makes me have to change up the test to be more simple so that i can fit the budget that we have

Pros

Quick preference test, easy to populate the wires and prototypes of my designs, fast collection of responses

Cons

I dont like how there is a time estimate that increases the pricing of the test. this arbitrary feature always makes me have to change my test plan or designs to make the test more simple and re-discuss the test plan with other teams. not something that can't be easily done but definetly a bump in the process

Review Source

Elīna Ā.  
UX researcher  
Computer Software  
Used the software for: 6-12 months

### "Really easy to use tool"

February 18, 2025

5.0

Great! haven't tried any competitor of Lyssna yet, so don't have anything to compare to

Pros

Easy to use and understanding. The fast process of tests1

Cons

Would like to see how many respondents there are in my chosen target group. Maybe there is this option somewhere already, but haven't seen it clearly.

Review Source

VS

Vladimir S.  
UX Designer  
Computer Software  
Used the software for: Less than 6 months

### "Great Product"

March 21, 2025

4.0

Very pleasant, the way the participant navigated through the interface was remarkably smooth. There were no frustrating hesitations, no clicking around aimlessly.

Pros

It is very usable and intuitive, so even folks who ain't exactly tech-savvy can pick it up pretty quick. The interface is clean, uncluttered, and just makes sense.

Cons

It doesn\`t support all use cases I need, maby more testing options with native apps that doesn't include just prototype.

Review Source

MB

Milos B.  
Senior UX Researcher  
Sports  
Used the software for: 1-2 years

### "Good experience overall"

July 28, 2025

4.0

Pros

Ability to choose the demographics and interests of your audience, makes it much easier for recruiting. Also, usability tests are very easy to set up.

Cons

The price is what I like the least. It's very expensive to recruit participants for interviews, so more often than not, I will try another way to do that.

Review Source

CM

Cat M.  
Communications Manager  
Utilities  
Used the software for: Less than 6 months

### "Nice tool, great customer support, some complaints"

February 10, 2025

4.0

Pros

Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time.

Cons

The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything.

Switched from

[Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/)

Optimal Workshop changed to a subscription model and raised their prices.

Review Source

CR

Camila R.  
Senior UX researcher  
Financial Services  
Used the software for: 6-12 months

### "A nice tool with a convenient princing model "

October 22, 2024

5.0

It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team.

Pros

Ease of use and full integration with figma, the pricing model is also very convenient

Cons

It does not have some types of questions like live usability test

Alternatives considered

[Amplitude](https://www.capterra.com/p/158741/Amplitude/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Lyssna

It was the cheapest and I got fast response to my questions from the support team

Switched from

[Maze](https://www.capterra.com/p/200860/Maze/)

Because of the pricing model, they limited the use of the platform by responses and we got the same features with limitless responses in lyssna.

Review Source

ZG

Zohreh G.  
Senior product researcher  
Hospitality  
Used the software for: 6-12 months

### "The most user friendly testing product"

October 15, 2024

5.0

Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers.

Pros

I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research needs. I like how the templates accelerate the test creation process. Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing. The ability to embed test links into CRM tools simplifies user recruitment and management.

Cons

Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance. The inability to conduct tests directly on live products can limit the realism of the testing experience.

Alternatives considered

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Lyssna

more test options and more user friendly

Review Source

MS

Maria S.  
Marketing  
Consumer Goods  
Used the software for: Less than 6 months

### "Lyssna, an awesome Remote User Search Platform"

March 26, 2025

5.0

My overall experience with Lyssna has been exceptionally positive. The app is incredibly intuitive and user-friendly, which makes it a joy to use. Navigating through its various features feels natural, and everything is laid out in a way that is easy to understand. I appreciate how quickly I can get started without feeling overwhelmed. The seamless design allows me to focus on what matters most, and I can dive into content or features without any unnecessary fuss. It really enhances my overall satisfaction and encourages me to keep using it regularly!

Pros

Lyssna is incredibly intuitive and user-friendly. Navigating through the app feels natural, and I appreciate how quickly I can get started without feeling overwhelmed.

Cons

We had some issues about live testing using safari.

Review Source

SH

Serena H.  
UX Researcher  
Marketing and Advertising  
Used the software for: 6-12 months

### "Experience with Lyssna platform as a UX researcher"

October 21, 2024

4.0

Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through.

Pros

Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods

Cons

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet.

Switched from

[Userfeel](https://www.capterra.com/p/178866/Userfeel-com/)

Ease of use for moderated sessions and quick (less than a few minutes) unmoderated tests. Still use userfeel for mobile testing and longer unmoderated sessions.

Review Source

JQ

Javed Q.  
Associate Leadership Team  
Banking  
Used the software for: I used a free trial

### "Lyssna- Quick UX validation for digital products "

June 21, 2025

5.0

Speed and affordability, you can launch tests ( like surveys, card sorts, prototype) in a fraction of seconds.

Pros

Huge panel access at low cost, speed and affordability. Simple intuitive platform for rapid user testing.

Cons

Limited advance analytics and no session recording or behaviour heatmaps. Panel quality also varies a lot.

Review Source

TA

Taylor A.  
UX Designer  
E-Learning  
Used the software for: 1-2 years

### "Great for Research"

October 24, 2024

5.0

Easy to learn and use, had great experiences with their CS team.

Pros

Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.

Cons

They don't have a feature to send out invites to users that I am recruiting from within the platform. An in-platform CMS would truly be a wholistic solution.

Alternatives considered

[Maze](https://www.capterra.com/p/200860/Maze/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Lyssna

The offerings and pricing matched what we were looking for better.

Review Source

JS

Jay S.  
News Director  
Newspapers  
Used the software for: Less than 6 months

### "Great app and easy to use"

July 7, 2025

5.0

Middle of the road software. I absolutely have to use this for work so I really can't complain but I wouldn't have done it if it wasn't for work.

Pros

It is easy to use. I like that it is more or less intuitive once you start using the program. Very much enjoyed.

Cons

I felt the cost wasn't fair. Honestly they should probably use a promo introductory offer to help most people consider paying it's operation costs.

Review Source

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