# Page 3 | Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Lyssna the right User Testing solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178766/UsabilityHub/reviews

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Lyssna

4.6 (86)

[View alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Lyssna

## Showing most helpful reviews

Showing 51-75 of 86 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Cameron W.  
CRO Consultant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Very Intuitive and Easy To Use Platform"

March 12, 2025

5.0

Really great overall experience, I have never experienced any issues with it so have never needed to reach out for support. It is a go to tool for my work.

Pros

The user interface is very intuitive to use and easy to navigate. It is very easy to set up tests and get them live and I end up using it on a monthly basis. I really like that there is the ability to use it for free (At low volumes) to try it out and the prices to buy credits are very reasonable.

Cons

At the moment I have not found any problems with the platform. It is a go to tool for me.

Review Source

GN

Gretchen N.  
Sr. UX Director  
Design  
Used the software for: Less than 6 months

### "A Beautiful tool, but hard to leverage in practice"

January 21, 2025

2.0

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

Pros

Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy!

Cons

The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process.

Switched from

[Survicate](https://www.capterra.com/p/132914/Survicate/)

Trying out new options for Usability research

Review Source

DS

Danial S.  
Designer  
Financial Services  
Used the software for: Less than 6 months

### "Good software"

June 18, 2025

4.0

Pros

Simple interface, clean UI, and demography settings. Great customer support, fast responses. Was easy to start using the product. We currently use weekly for new features.

Cons

Can't randomize sections yet for more objective results. Sometimes it's hard to connect Figma. But overall good.

Review Source

LS

Lindsay S.  
Lead Designer  
Design  
Used the software for: 1-2 years

### "Gettin' there!"

March 4, 2025

4.0

I would give my overall experience a 7 out of 10. There's been a good bit of improvement over the last year though, which is a great sign.

Pros

Intuitive UI. Great training resources and templates to get you started.

Cons

Live testing desktop limitations. Pro plan + participants is expensive for a small business.

Review Source

SM

Sergio M.  
Head of UX  
Internet  
Used the software for: 6-12 months

### "Lyssna has been great"

March 13, 2025

4.0

The platform identified several critical issues customers weren't explicitly reporting through traditional channels. It was easy and quick! The support team is responsive and has help us specially when we have recruited from the platform

Pros

The dashboard is intuitive - I can quickly spot trends without digging through spreadsheets.

Cons

I would like to have more AI analysis that help with analysis and technical conversations specific to our industry

Review Source

MO

Maria O.  
UX UI Designer  
Design  
Used the software for: I used a free trial

### "Good experience, good information"

June 15, 2025

4.0

I have a positive experiencie with lyssana, I liked to try to get some information, but I don't like the idea of paying for a susbscription I don't need. I'm studying, so it was just to test my homework.

Pros

I got valuable information for my product, it was easy and really fast to get answers from real people

Cons

I didn't like that I need to pay for a subscription to make my test longer, I didn't mind paying for people to respond.

Review Source

AC

Allen C.  
Founder  
Design  
Used the software for: Less than 6 months

### "Great self-serve experience!"

December 20, 2024

5.0

Overall pretty good! the self-serve part is the best, without having to go through long sales calls and waiting for responses to setup

Pros

it was great that now lyssna can record sessions as well ! and I can get started quickly self-served

Cons

the recording stops abruptly once the user reaches the 'goal', would be night to stay after maybe 10 sec more incase they got more to say. Also not being able to record in free flow is a bummer

Switched from

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

was getting back into it after years, and it took too much process to get onboard again

Review Source

NH

Nadav H.  
UXR  
Computer Software  
Used the software for: 1-2 years

### "Feedback about Lyssna "

November 3, 2024

4.0

Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing

Pros

Very user-friendly and intuitive to use Find the UI of the studies very nice looking for users Features offer very robust user research capabilities

Cons

\- More functionalities around complex logic - A bit expensive to use for surveys (would love it if it was cheaper)

Review Source

SN

Samantha N.  
UX Designer  
Retail  
Used the software for: 2+ years

### "Satisfied with the ever improving Lyssna"

October 30, 2024

4.0

I feel confident in creating tests with lyssna.

Pros

It enables my team to create quick tests, through its intuitive UI and functions.

Cons

The responsiveness of typing within text boxes can be challenging.

Review Source

VR

Verified Reviewer  
Ux designer  
Retail  
Used the software for: 1-2 years

### "Good product for our team"

October 23, 2024

5.0

Great experience so far, I could remove bad responses hassle free.

Pros

Its ease of use interface, making it easy to setup a test and get participants in minutes.

Cons

Used to be worry of it not having video interviews, but that has just been added.

Review Source

LT

Liam T.  
Website Service Leader  
Design  
Used the software for: 2+ years

### "Great User Testing Platform for UX Research!"

October 21, 2024

5.0

Pros

Ready made tests are great for inspiration and save so much time.

Cons

Recruitment panel could include some more specific criteria such as job position.

Review Source

MP

Maria P.  
ux design  
Banking  
Used the software for: Less than 6 months

### "Good but there is room for improvement"

January 16, 2025

4.0

Pros

Easy to apply logic, easy to follow the answers, great that you can export the answers, great that there is integration with figma (but if prototypes are a big bigger they will never load, this is a huge minus), the word cloud,

Cons

In the surveys there is no back button so respondents cannot edit their previous answers

Review Source

KP

Kaitlin P.  
Senior UX Designer II  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Time saver for busy teams"

May 1, 2025

5.0

Pros

The tools for handling user interview logistics work well and save me time.

Cons

I don't like having to buy credits to use the Lyssna pool of participants.

Review Source

LT

Lauren T.  
UX Designer  
E-Learning  
Used the software for: 6-12 months

### "Love it, great product"

November 1, 2024

5.0

Pros

Love that you guys are still building new features, the new recording one is great

Cons

I wish there were more ways to organize all your tests

Review Source

Gurvinder K.  
Internet judge  
Information Technology and Services  
Used the software for: 1-2 years

### "''Awesome testing platform''"

May 31, 2022

5.0

Best tool for getting feedback from real users easily and fast.

Pros

Easy to use and fast tool testing comes with so many options. Best for sharing tests with another group. people or companies. Getting feedback from users is very easy and fast. So much variety of tests available in this. Good for remote testing. Very effective and easy tool. I recommend it to all.

Cons

Easy and powerpack tool for testing purposes. Sharing short videos rather than images can be more baneful. When you respond not fast it can be missed and sometimes not frequent. Otherwise no issue at all. I like it very much.

Review Source

Christopher M.  
Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Super tool for various usability tests with real users"

February 7, 2023

5.0

a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side

Pros

many different test options, great interface and great support

Cons

As of today, it is not yet possible to obtain a screen recording from users who have taken a test. But since in the past the tool has developed steadily and very well, I assume that this will also be available soon.

Review Source

Anis A.  
UX/UI Designer  
Design  
Used the software for: 6-12 months

### "One app to verify all your UX assumptions"

August 5, 2021

5.0

We're using it to take care of assumptions and to verify our design choices.

Pros

We loved everything. It offers variety of user tests that are intuitive to set up, and they are so easy to integrate on your website - whether you're using a custom built solution, or a CMS such as WordPress. Additionally, the pricing system for user groups is scalable and it fits all needs. You can choose the number of people, their country (the most important for us) and other parameters.

Cons

Personally, there are no cons regarding this service. They offer free plan and their pricing is fair and acceptable, whether you're looking for UsabilityHub plans or panelists to conduct tests with.

Review Source

VR

Verified Reviewer  
Senior UX Designer  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing tool"

November 5, 2019

5.0

Pros

It's quick, flexible and provides great value for the money. I like different test options and the granularity of the testers.

Cons

The tester base is mostly in IT, this skews the responses and a significant part of them provide unsolicited advice instead of performing tests. I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management. Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified.

Reason for choosing Lyssna

Price

Review Source

Response from Lyssna

January 9, 2020

Hey there, thanks so much for the thoughtful feedback. The cons you mentioned in particularly are super useful to be across and we're working on addressing a bunch of these. Particularly soon we'll be making our pricing simpler and more flexible.

Michael Y.  
Marketing Director  
Real Estate  
Used the software for: 2+ years

### "Great tool to run tests at scale"

August 15, 2019

5.0

Pros

How easy it is to run a test and get immediate results

Cons

So far I haven't run into any issues. The tool is lightweight and straightforward enough to fit my needs.

Review Source

Natasha S.  
Interaction Designer  
Staffing and Recruiting  
Used the software for: 2+ years

### "It is a cheap way to get some testing in, but there are better platforms."

January 20, 2019

3.0

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

Pros

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

Cons

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

Review Source

DC

David C.  
SVP - Digital Services  
Marketing and Advertising  
Used the software for: 2+ years

### "UsabilityHub makes UX optimization easier"

August 1, 2019

5.0

With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch.

Pros

The platform interface is intuitive and process to create user tests is easy. UsabilityHub offers a mix of tests that allow you to get feedback on the clarity of your message or design as well as the inuitiveness of your navigation. Tests can be executed in minutes and feedback comes in fast!

Cons

I can't think of any issues other than offering a solution/option to test coded pages.

Review Source

JM

Jake M.  
Director of Marketing & Customer Experience  
Building Materials  
Used the software for: 2+ years

### "Part of Our Process Now"

January 7, 2020

5.0

Getting actual user and customer feedback, fast. The process for getting user/customer feedback in the past took weeks. With UsabilityHub we can develop the test, choose a user base, and get results for most tests in less than an hour. This allows us to make much faster and more accurate decisions.

Pros

The platform is incredibly easy to use and you are able to get results back for most tests in a matter of minutes. Our marketing team typically needs answers/result fast - and UsabilityHub allows for that.

Cons

I have no real cons I could write about the UsabilityHub product. I have yet to run into a situation what I haven't been able to get the desired results out of the platform.

Review Source

Response from Lyssna

January 9, 2020

Hey Jake, that is such wonderful feedback to receive! Really glad to hear we've been beneficial to you and your team.

MB

Michelle B.  
UX Designer  
Online Media  
Used the software for: 6-12 months

### "User of a free account with UsabilityHub"

November 11, 2020

5.0

UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link.

Pros

I find all the various testing formats to be really helpful. If you're unsure of how to test something, UsabilityHub is pretty good at helping you figure out which test will work best for your product.

Cons

I'm on the free account, so there are a lot of options that are not available to me, and I can only customize my testing so much. some of the navigation is a bit "hidden." The share link is not immediately accessible once a test is up and running and ending the test is also a bit out of the way. I think it would be an improvement if those options could be on the testing dashboard.

Review Source

TS

Thorsten S.  
Co-Founder  
Management Consulting  
Used the software for: 1-2 years

### "A trusted stable user testing recommendation"

January 13, 2021

5.0

Pros

We advise others in growth marketing, i.e. process, skills and tools to grow their businesses. UsabilityHub is a core and essential user testing tool in our recommended tech stack. It delivers quick insights and is really easy to use.

Cons

The European non-English panels are still gaining numbers and are smaller compared to the English speaking countries.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Lyssna

UsabilityHub offers the tests I need at an affordable price. The pricing model delivers value because it only cost something when you receive value in return.

Review Source

KH

Krystal H.  
Usability tester  
Computer Software  
Used the software for: 6-12 months

### "Extremely quick and easy to use"

December 4, 2019

5.0

Its enjoyable and probably the easiest software I've ever come across, and it takes no more than minutes, it's a win win situation

Pros

This software literally only takes minutes of your time. You review the content and answer 2-3 questions and your done. It is fun to use as well and you get to help brands improve with your oppinion

Cons

It's not very frequent and if you dont respond fast you miss out on participating.

Review Source

Response from Lyssna

January 5, 2020

Hey Krystal, thanks for the kind words. It sounds like you're describing the test taking experience, in which case it's great to hear you're finding it easy and enjoyable participating in tests.

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