# Page 4 | Lyssna Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Lyssna the right User Testing solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178766/UsabilityHub/reviews

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Lyssna

4.6 (86)

[View alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Lyssna

## Showing most helpful reviews

Showing 76-86 of 86 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

sM

soledad M.  
Product Designer  
Computer Software  
Used the software for: I used a free trial

### "A bit hard for users"

September 18, 2019

4.0

Some users had left my surveys, and sometimes I have to explain the use of the platform, which has made me looking for others products.

Pros

I think the voice and tone of UsabilityHub, also its branding is very friendly and promise have great insights for the product you're testing. Also, tests in the platform are really useful and it's really easy to set up test and surveys.

Cons

Participants don't understand the interface. They don't get when to have to vote because there are some unnecessary steps that nobody reads.

Switched from

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Trying the product.

Review Source

Brandon O.  
Manager  
Computer Software  
Used the software for: I used a free trial

### "Great overall"

April 16, 2019

5.0

Pros

I've only used this product for a short time but it seems to be really well built and has several options to help with my remote user testing.

Cons

It's a bit pricey but seems worth it. I've used Look back before and Usability Hub is a big upgrade!

Review Source

JF

Jennifer F.  
Global Brand Manager  
Consumer Goods  
Used the software for: 2+ years

### "Usability Hub is the best tool I use for consumer validation."

January 29, 2021

5.0

Pros

The software is so easy to use, I recommend it to everyone. It helps us to make quick decisions with real consumer insight in minutes.

Cons

Would love it if we could share short videos instead of static images/gifs.

Review Source

AC

Aaran C.  
UX designer  
Automotive  
Used the software for: 2+ years

### "Amazing product"

February 12, 2020

5.0

Usability hub has great pre-canned tests that give fast and accurate data. Their support service is the best

Pros

It's simple and effective, and easy to use

Cons

Nothing, just give it a go. You'll see how good it is.

Review Source

Harry D.  
Learning Business Partner: Outsourcing & Technology  
Insurance  
Used the software for: Less than 6 months

### "Perfect for user experience testing"

November 20, 2018

4.0

Pros

Quick and easy gathering of feedback from users on how they want a system to work.

Cons

So far, I haven't had any cons with UsabilityHub.

Review Source

AG

Adrian G.  
Director  
Design  
Used the software for: 6-12 months

### "One of the key tools we use for CRO"

November 9, 2020

5.0

This gives our clients great insights and is used as part of a wider CRO methodology

Pros

I think all the tools in the UsabilityHib are fantastic and we are big fans of at POP. The quality of the feedback is great as we as the overall speed of getting a survey set up. Top tool.

Cons

This is a hard one, I think the only thing I would improve is running the variations, it seems fairly confusing when you start.

Review Source

Nnamdi A.  
Product Lead  
Financial Services  
Used the software for: Less than 6 months

### "The easiest, yet most powerful, tool for intuitive user testing"

April 14, 2020

5.0

I'm able to make good design decisions with the help of UsabilityHub

Pros

Setting up user tests is super easy and straightforward. And it's great that you can share these tests with different testing groups.

Cons

Tests are quite limited to static designs, so it's not very easy to conduct tests that require advanced interactions.

Review Source

JM

Jim M.  
Founder/Managing Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "A great tool for your arsenal"

August 7, 2019

5.0

I never engaged with user testing before. Heard about other services, tried to use them but resulted to be both too complicated and more expensive. Usability Hub was the right tool: you could set up your tests with such ease, and at the same time the pricing was good.

Pros

Easy to use, great audience size. Variety of tests as well.

Cons

I haven't found anything I like it 'least'.

Review Source

IC

Iris C.  
Product designer  
Financial Services  
Used the software for: Less than 6 months

### "Buena alternativa para usability testing"

January 31, 2022

4.0

Fue útil en su momento, no probé otra herramienta.

Pros

Diferentes opciones para diferentes necesidades de testeos con usuarios. Es posible testear con una base propia de usuarios o una provista por la herramienta.

Cons

En el testeo de prototipos cuando la persona comete un error se termina el testeo. Estaría bueno que pueda continuar para ver qué sucede con el resto del flow.

Review Source

EK

Erik K.  
Sales director  
Online Media  
Used the software for: Less than 6 months

### "Easy to use and to get valuable answers very fast"

May 19, 2020

4.0

Pros

Its easy to use and there is a lot of options. My last test gave me all the answers within 20 minutes

Cons

I dont like that some users are outside the target group that Im looking for. Looks like they use Google Translate to respond to as many tests as possible.

Review Source

JR

Jeff R.  
UX Designer  
Internet  
Used the software for: Less than 6 months

### "Preference Testing"

October 8, 2019

5.0

Really simple to use interface and meets my requirements.

Pros

Exceptionally easy to setup and administer an A/B preference test.

Cons

Usability Hub accomplished everything I needed it to do, so there are no cons from my viewpoint.

Review Source

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