# Lyssna Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lyssna Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/178766/a --- # Lyssna Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lyssna ## What is Lyssna? Lyssna (formerly UsabilityHub) is a user research platform that enables you to test designs with real users to gain audience insights. Intuitive and easy to use, Lyssna provides fast and actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing, it's cost-effective to access valuable user insights. Offers a range of powerful testing tools including: Five second testing First click testing Surveys Navigation testing Prototype testing with Figma Card Sorting Tree testing Preference testing Key features include: Participant recruitment: Test with your own users or via a panel of 690,000+ people across 120+ countries and 35+ demographics. Interviews: Streamline the entire interview process, from planning to transcription. Recordings: Capture participant audio, screen, and/or camera during unmoderated tests. Live website testing: See where and why users struggle as they complete key tasks. Spaces & Wallets: Centralize research & budgets. ## What is Lyssna used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Prototyping](https://www.capterra.com/prototyping-software/) Overall rating Based on 86 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lyssna?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lyssna.com/&name=Lyssna) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lyssna 4.6 (86) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (86) Ease Of Use 4.6 (663) Value For Money 4.3 (75) Value For Money 4.4 (573) Customer Service 4.4 (65) Customer Service 4.7 (552) ## Lyssna alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (663)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018060/Lightster/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Wondering](https://www.capterra.com/p/10003426/Ribbon/) [4.7 (10)](https://www.capterra.com/p/10003426/Ribbon/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003426/Ribbon/) [View all alternatives](https://www.capterra.com/p/178766/UsabilityHub/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.4 (46) 93.48% of 46 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Surveys & Feedback 4.6 (37) 81.08% of 37 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.0 (31) 87.10% of 31 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Heatmaps 4.0 (21) 61.90% of 21 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Audience Targeting 4.2 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Quantitative Metrics 4.1 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Metrics that are measured statistically. Lyssna 48 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Organize and group data or items based on various criteria Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Market research conducted via in-person interviews Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compatible with mobile devices Software is used for working on online pages Geographic location of visitors determines behavior of the software A visual display that uses a color spectrum to show how visitors interact with areas of a web page Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Conduct and manage panel discussions for the purpose of market research A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Metrics that are measured statistically. Survey design technique that directs respondents to different questions based on their previous answers Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Capture what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Apply statistical/mathematical models to sets of data Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Process of evaluating a product or website by testing it with representative users. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Analyze and gain insights into user experience Recorded video session of the tests Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.3 (86) 4.3 Based on 86 reviews ## Pricing Value for money 4.3 (75) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178766/UsabilityHub/pricing/) Free $0.00 It includes: - 1 study per month - 3 seats included - 15 self-recruited test and survey responses - Core methodologies - Interviews - Live chat support - GDPR compliant - Section groups and randomization - Spaces Starter $99.00 Flat Rate,Per Month It includes: - 1 study per month - 5 seats included - Unlimited self-recruited test and survey responses. - Everything in the Free plan, plus... - AI follow up questions - CSV Export - Custom Welcome & Thank You Screens - Interview co-hosts - Live website testing - Recordings - Variation sets - Conditional Logic Growth $199.00 Flat Rate,Per Month It includes: - 3 studies per month - 15 seats included - Unlimited self-recruited test and survey responses - Everything in Starter, plus... - AI generated summaries - Custom Variables - Recruitment limits - Role based permissions - Test redirects Value for money 4.3 (75) 4.3 Based on 75 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Figma](https://www.capterra.com/p/175027/Figma/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (65) 4.4 Based on 65 reviews ## User reviews Overall rating 4.6 Based on 86 reviews Filter by rating 5(55) 4(26) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Digital Marketing Manager Retail ### "Super convenient online user research tool with fast target group access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 3, 2026 With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website. Pros Super convenient online user research tool with fast target group access. Easy to setup UX users tests with or without recordings. Cons The costs per respondent are sometimes a bit high, but the quality makes it up good and sometimes it takes a little while to gather the feedback. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Lyssna gives better quality of user feedback and is more flexible to setup user tests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User UX Designer Non-Profit Organization Management ### "Quick and easy way to get the pulse of your product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 7, 2026 Pros Lyssna is quick and easy to use. They have put visible effort into the user experience. The tests you can do are presented as an attractive menu with a short description. These tests can then be easily combined into larger tests, combined with a suite of question types, so you can get further details from the user. Cons Despite its many advantages, it is meant for small-scale work and not larger research projects. The ability to source your own participants is useful, but the Lyssna-provided panel can be spotty sometimes, with people who are clicking through as quickly as possible and giving random characters as question answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Designer Computer Software ### "Lyssna: Great unmoderated research tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 6, 2025 Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack Pros This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma Cons Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. Alternatives considered [User Interviews](https://www.capterra.com/p/169122/User-Interviews/) [Hubble](https://www.capterra.com/p/255177/Hubble/) Reasons for choosing Lyssna Pricing and advanced prototyping features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Brad G. Product Designer Marketing and Advertising ### "Powerful test builder" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2025 Overall positive experience, building, launching, recruiting and analysing results are all strong offerings. A few more customisation options would be great to see Pros Very easy to build tests at any level - from simple to complex tests. There are just enough 'limitations' to keep focussed on the task at hand and not make tests that are confusing for users to complete. Cons There could be a bit more customisation available, perhaps a template or something that would allow for a more personal experience. Not being able to change intermediate screens between test tasks for example is disappointing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Teresa L. Research and Development UX Lead Electrical/Electronic Manufacturing ### "Happy with Lyssna for 5y and counting!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 28, 2025 We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase. Pros Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available. Cons Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michelle J. Product Manager Non-Profit Organization Management ### "Best testing platform for real-world user feadback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2025 Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration. Pros I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note! Cons Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Josh B. Lead Product Marketer Information Technology and Services ### "Solid tool that does what it needs to" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 11, 2025 Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with. Pros Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. Cons There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) [Wynter](https://www.capterra.com/p/230185/Wynter/) [Maze](https://www.capterra.com/p/200860/Maze/) Reasons for choosing Lyssna Price was the main factor. The other tools are very expensive and had a high initial buy-in subscription fee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Ka Him L. Product Designer Financial Services ### "Great UX Research tool with high-quality panel and analysis features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates. Pros I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews. Cons A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar. One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rohan S. Product manager Information Technology and Services ### "Rapid, Reliable UX Insights Without the Research Overhead" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2025 Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly. Pros The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular Cons Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Milos B. Senior UX Researcher Sports ### "Good experience overall" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2025 Pros Ability to choose the demographics and interests of your audience, makes it much easier for recruiting. Also, usability tests are very easy to set up. Cons The price is what I like the least. It's very expensive to recruit participants for interviews, so more often than not, I will try another way to do that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Popular comparisons [BrowserStack vs Lyssna](https://www.capterra.com/compare/162900-178766/BrowserStack-vs-UsabilityHub)[Maze vs Lyssna](https://www.capterra.com/compare/178766-200860/UsabilityHub-vs-Maze) [UserTesting vs Lyssna](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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