Who Uses This Software?

Enterprise companies in retail/e-commerce, travel, insurance / finance and tech/telecom.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • msg.ai
  • msg.ai
  • United States

About msg.ai

msg.ai is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. msg.ai easily integrates into an organizations business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.


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msg.ai Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Predictive Analytics
  • Rules-Based Automation
  • Virtual Assistant

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