# Netomi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Netomi Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/178767/msg-ai --- # Netomi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Netomi ## What is Netomi? Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat, and social. Netomi works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. Netomi easily integrates into an organization's business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company. ## What is Netomi used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Netomi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://netomi.com&name=Netomi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Netomi 4.8 (4) VS. [4.6 (8)](https://www.capterra.com/p/10015368/Zendesk-AI/#reviews) Starting Price Contact vendor Starting Price $50 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.4 (8) Value For Money 3.3 (3) Value For Money 4.0 (7) Customer Service 4.5 (4) Customer Service 4.9 (7) ## Netomi alternatives Highest Rated [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Multi-Language 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Machine Learning 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Predictive Analytics 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Process/Workflow Automation 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows Speech Recognition 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Train your system to interpret and transcribe voice messages Netomi 8 features AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Use AI to generate content in the form of text, images, videos, etc. Enable businesses to implement machine learning algorithms on business data such as sales and revenue Manage and support multiple languages Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Train your system to interpret and transcribe voice messages Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 3.3 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent John Epok P. Regional Platforms Lead Telecommunications ### "A good foundational set up for Ai/Chatbot phase for companies." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 20, 2024 Overall fair experience with Netomi, I am looking forward for their upcoming improvements on their product. Pros \- ease of integration with Zendesk (chatbot sits as an agent inside Zendesk); - ease of transcript being intact on Zendesk - basic analytics Cons \- any outages, very painful to re-configure the departments on Zendesk - analytics can be improved further Reasons for choosing Netomi ADA - very expensive as compared to Netomi Yellow Messenger - a bit complicated to integrate to Zendesk Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Luciano N. Product Analyst Financial Services ### "Review for Netomi's team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2022 I'm really excited to work with Netomi, our results are pretty great with our CX team. Pros I think the UI is the best in class. I had the opportunity to use others conversational platforms but Netomi's is the best one that I ever used. Cons I think the analytics could be more detailed, with more possibility to customization. Alternatives considered [Take Blip](https://www.capterra.com/p/200367/Blip/) [Infobip](https://www.capterra.com/p/127997/Infobip/) Reasons for choosing Netomi Your product matched with all requirements that we defined Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Danielle D. CX Content Analyst PL Financial Services ### "A company concerned with feedback has a lot of growth potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 27, 2022 It's been a great experience overall. Every company has points to improve, but Netomi is always concerned about this, always interested in feedback and I think this is very important. We are growing together and I believe that is the most important thing. Pros It has a certain ease of use for laymen and is mostly intuitive; It is organized and has a nice UX; Customer support is impeccable and we are in constant communication. Any troubleshooting is quick and easy. Cons The data part is still pretty precarious. In my view, a panel with more robust information is needed and the possibility of extracting data is crucial today for any company. Alternatives considered [Take Blip](https://www.capterra.com/p/200367/Blip/) [Zenvia](https://www.capterra.com/p/200368/zenvia/) [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital Advisor II, AI Chatbot & IFEC Airlines/Aviation ### "Msg.ai enables guests to discover destinations, book trips & receive instant support through AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 15, 2018 Pros We are very happy with the msg.ai neural network and suite of tools that they have available. It is very clear that they are committed to building on these tools so that we can more easily optimize and track results. Everyone on the msg.ai team goes above and beyond to ensure that our conversation AI is working well and enhancements are achieved as quickly as possible. In the first few months of our AI chatbot being live, the msg.ai team was efficient at addressing issues that we had not discussed and ensured that the AI was learning as quickly as possible. Msg.ai is regularly making us aware of new opportunities to enhance our Messenger chatbot or new technology that we could adopt to improve the guest experience. Cons Msg.ai has been extremely nimble in adapting to our needs, so anything that we dislike they have either adapted or have plans to enhance in the near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)