# Netomi Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Netomi Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/178767/msg-ai/alternatives

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# 

 Netomi Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Netomi

## What is Netomi?

Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat, and social. Netomi works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. Netomi easily integrates into an organization's business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

## What is Netomi used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Netomi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://netomi.com&name=Netomi)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Netomi

4.8 (4)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (4)

Ease Of Use

5.0 (6,027)

Value For Money

3.3 (3)

Value For Money

4.9 (5,926)

Customer Service

4.5 (4)

Customer Service

5.0 (5,723)

## Netomi alternatives

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (8)](https://www.capterra.com/p/10015368/Zendesk-AI/#reviews)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/)

[4.7 (6,027)](https://www.capterra.com/p/10019949/VideoExpress/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019949/VideoExpress/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Multi-Language

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage and support multiple languages

Machine Learning

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Predictive Analytics

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Predict future data based on historical data sets

Process/Workflow Automation

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Streamlining repetitive tasks and activities through automated and predefined workflows

Speech Recognition

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Train your system to interpret and transcribe voice messages

Netomi 8 features

AI-based platform which conducts a conversation via auditory or textual methods

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Use AI to generate content in the form of text, images, videos, etc.

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Manage and support multiple languages

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Train your system to interpret and transcribe voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.0 (4)

4.0

Based on 4 reviews

## Pricing

Value for money

3.3 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.3 (3)

3.3

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (4)

4.5

Based on 4 reviews

## User reviews

Overall rating

4.8

Based on 4 reviews

Filter by rating

5(3)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

John Epok P.

Regional Platforms Lead

Telecommunications

### "A good foundational set up for Ai/Chatbot phase for companies."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

May 20, 2024

Overall fair experience with Netomi, I am looking forward for their upcoming improvements on their product.

Pros

\- ease of integration with Zendesk (chatbot sits as an agent inside Zendesk); - ease of transcript being intact on Zendesk - basic analytics

Cons

\- any outages, very painful to re-configure the departments on Zendesk - analytics can be improved further

Reasons for choosing Netomi

ADA - very expensive as compared to Netomi Yellow Messenger - a bit complicated to integrate to Zendesk

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LN

Luciano N.

Product Analyst

Financial Services

### "Review for Netomi's team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 29, 2022

I'm really excited to work with Netomi, our results are pretty great with our CX team.

Pros

I think the UI is the best in class. I had the opportunity to use others conversational platforms but Netomi's is the best one that I ever used.

Cons

I think the analytics could be more detailed, with more possibility to customization.

Alternatives considered

[Take Blip](https://www.capterra.com/p/200367/Blip/)

[Infobip](https://www.capterra.com/p/127997/Infobip/)

Reasons for choosing Netomi

Your product matched with all requirements that we defined

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DD

Danielle D.

CX Content Analyst PL

Financial Services

### "A company concerned with feedback has a lot of growth potential"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 27, 2022

It's been a great experience overall. Every company has points to improve, but Netomi is always concerned about this, always interested in feedback and I think this is very important. We are growing together and I believe that is the most important thing.

Pros

It has a certain ease of use for laymen and is mostly intuitive; It is organized and has a nice UX; Customer support is impeccable and we are in constant communication. Any troubleshooting is quick and easy.

Cons

The data part is still pretty precarious. In my view, a panel with more robust information is needed and the possibility of extracting data is crucial today for any company.

Alternatives considered

[Take Blip](https://www.capterra.com/p/200367/Blip/)

[Zenvia](https://www.capterra.com/p/200368/zenvia/)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Digital Advisor II, AI Chatbot & IFEC

Airlines/Aviation

### "Msg.ai enables guests to discover destinations, book trips & receive instant support through AI"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 15, 2018

Pros

We are very happy with the msg.ai neural network and suite of tools that they have available. It is very clear that they are committed to building on these tools so that we can more easily optimize and track results. Everyone on the msg.ai team goes above and beyond to ensure that our conversation AI is working well and enhancements are achieved as quickly as possible. In the first few months of our AI chatbot being live, the msg.ai team was efficient at addressing issues that we had not discussed and ensured that the AI was learning as quickly as possible. Msg.ai is regularly making us aware of new opportunities to enhance our Messenger chatbot or new technology that we could adopt to improve the guest experience.

Cons

Msg.ai has been extremely nimble in adapting to our needs, so anything that we dislike they have either adapted or have plans to enhance in the near future.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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