ServiceMobility Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About ServiceMobility

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Learn more about ServiceMobility

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Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Iyler K.
Operations Support Manager
Telecommunications, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
October 11, 2016

“SERVICEPower Field Optimizer”

OverallAs a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.
ProsIs able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
ConsSPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
Recommendations to other buyersIt's a bit of a learning curve, and it requires dedicated support for the initial kick off.
Source: Capterra
October 11, 2016
Cory M.
Manager, Operation Applications Administration
Security and Investigations, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: Capterra
October 5, 2016

“Service Power and My Organization”

OverallService Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.
ProsEase of use and setup
ConsBetter suited when used at the onset or when willing to restructure the business' data ahead of time
Recommendations to other buyersIf you're willing to put in the initial work, Service Power can offer a great benefit to your company.
Source: Capterra
October 5, 2016
Don W.
National Service Manager
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
November 15, 2016

“Excellent Support! Great SOFTWARE ”

OverallWe have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!
ProsGUI and support
ConsAdditional cost of programming is always a frustrating component.
Recommendations to other buyersEnable admin rights for changes and reporting
Source: Capterra
November 15, 2016
Deborah S.
Srt. Business Analyst
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: Capterra
October 5, 2016

“ServicePower Review”

OverallThe ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.
ProsEase of usage, great support staff!
ConsCanada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.
Recommendations to other buyersCRM Systems to ServicePower suite can be a challenge, however once all the issues are resolved it works very well.
Source: Capterra
October 5, 2016
Chris S.
VP of the Customer Experience
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 14, 2016

“Service Contractor Management”

OverallAIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.
Source: Capterra
January 14, 2016
Johnny L.
Owner
Construction, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 5, 2016

“Great web site”

OverallGreat way to file claims and get up to date on latest news and to be on top of everything going on in appliance repair
ProsEverything
ConsNone
Recommendations to other buyersNone
Source: Capterra
October 5, 2016
tony m.
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Source: Capterra
October 11, 2016

“Product support”

OverallStars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team. Every time we have had queries, be they with new functionality or fixes to existing products, the support has been of the highest standard and has been turned around swiftly
Source: Capterra
October 11, 2016