--- title: "ChatFood Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatFood Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/178786/ChatFood/" page_type: "product" language: "en" --- # ChatFood Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatFood ## What is ChatFood? Meet the leading e-commerce solution for F&B Entrepreneurs to sell on Instagram & WhatsApp. Commerce Inbox centralizes all your customers' messages from WhatsApp and Instagram in one place. Automate frequent answers, send payment or product links, manage loyalty points, market effectively, and gather feedback. With payment gateway and third-party delivery integrations, delight customers with the best ordering experience from your website, in-store, or even via WhatsApp & Instagram messages. ## What is ChatFood used for? [Food Delivery](https://www.capterra.com/food-delivery-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $80 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatFood?[Manage this product listing](https://www.g2.com/products/chatfood-for-restaurants/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatFood 4.9 (35) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $80 Other, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (35) Ease Of Use 4.9 (3,835) Value For Money 4.6 (33) Value For Money 4.9 (3,458) Customer Service 4.9 (34) Customer Service 4.9 (3,518) ## ChatFood alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (111)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002488/Owner/) [View all alternatives](https://www.capterra.com/p/178786/ChatFood/alternatives/) ## FAQs about ChatFood Overview ### Which roles and teams benefit most from ChatFood? ChatFood is most used by restaurant owners, founders, and executives who need stronger control over online ordering, delivery operations, and revenue growth. Operations managers and general managers rely on it to streamline order workflows and daily coordination, while marketing teams use it to support promotions, customer engagement, and digital sales performance. Answer based on 35 reviews Overview ### What company size and specific industries is ChatFood built for? ChatFood is designed for food and beverage entrepreneurs, especially small businesses and growing operators that market on Instagram and sell through WhatsApp. It fits restaurants, cafes, and similar F&B businesses that want to sell online, collect customer feedback, and reach new customers through social channels. Features and Usability ### What are the key features of ChatFood? ChatFood offers online ordering, order management, and order tracking for restaurants, along with food delivery dispatching, delivery tracking, routing, and dispatch management. It also includes CRM, customer segmentation, loyalty program, campaign analytics, SMS messaging, email marketing, payment processing, billing and invoicing, and real-time reporting. Integrations ### Which third-party tools and platforms does ChatFood integrate with? ChatFood integrates with Checkout.com for payment processing. No other third-party integrations are listed in the provided catalog data, so Checkout.com is the specific external platform explicitly connected to ChatFood here. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does ChatFood offer? ChatFood provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does ChatFood offer? ChatFood provides email/help desk, FAQ/forum, knowledge base, and chat support. Users describe the service as customer-friendly and easy to set up, with support that helps resolve problems when they come up. Feedback also highlights a practical experience that fits routine use without added complexity. Answer based on 2 reviews Ease of use ### How easy is ChatFood to use? ChatFood keeps ordering and day-to-day management simple for restaurants and their customers. Small business teams often mention the clear dashboard, mobile-friendly interface, and short customer journey, while some staff find menu updates and complex promotions harder to configure without support or extra guidance. Answer based on 10 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) ChatFood supports all three features that reviewers rate most highly: **Data Security**, **Online Payments**, and **Mobile Access**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and manage payment activity from mobile devices, allowing teams to process transactions more efficiently and serve customers with greater convenience. Data Security 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Mobile Access 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Debit/Credit Card Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Food Delivery Dispatching 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dispatch food deliveries Live Tracking 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. ChatFood 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Analytics: Track and interpret campaign performance metrics - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Food Delivery Dispatching: Dispatch food deliveries - For Restaurants: Serves restaurants - Geolocation: Determines the location of a device using GPS or an IP address - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - SMS Messaging: Send messages via SMS - Social Promotion: Market event via social media tools - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.5 (35) 4.5 Based on 35 reviews ## Pricing Value for money 4.6 (33) Free Trial Basic $80.00 Other,Per Month Value for money 4.6 (33) 4.6 Based on 33 reviews ## Integrations [ Checkout.com](https://www.capterra.com/p/144090/Checkout-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (34) 4.9 Based on 34 reviews ## User reviews Overall rating 4.9 Based on 35 reviews Filter by rating 5(34) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CN Chadi N. CEO Food & Beverages ### "Freedom from Aggregators " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 The best. As I said. Any new challenges or requirement was attended without delay. Pros Chatfood is with us from the first start of our business. 4 years ago and through good or bad time the team was amazing helping us build up the best restaurant in UAE. Cons Nothing the client service is wonderful the team also. We have absolutely nothing that we didn’t like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sandra B. Founder Food & Beverages ### "Easy to use with great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2023 Overall it was a very smooth process. The team took great care in making sure we were able to use it seamlessly. Pros Easy to use and easy to train staff on the software. It is pretty seamless up until ordering, and receiving orders . Cons \- Careem integration could be made smoother- Cancellation of careem driver leads to a dead end- customers can pinpoint a location and input a different address which leads to mistakes at delivery Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nabeeh Q. General Manager Food & Beverages ### "Chatfood is our main business tool to engage directly with our customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2021 My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business. Pros It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization. Cons Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [Sapaad](https://www.capterra.com/p/143844/Sapaad/) [WordPress](https://www.capterra.com/p/131687/WordPress/) Reasons for choosing ChatFood Initially I was drawn by their customer references. However, I expanded my work with chatfood once I realized the power of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ridhima C. Project Manager Architecture & Planning ### "My favorite way to order food " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 26, 2021 Pros The app is really easy to use , there isn't much of an upcharge and the selection of places you can pick from is rich . Cons The only issue I have had is that the opening hours of some venues aren't updated and this could lead to delays in orders or them not being accepted to begin with . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jason W. Owner Food Production ### "Convenient and easy to set up and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2021 Great software to use and I would definitely recommend to any growing entrepreneurial business. Pros What I love most about this app is that I can sell on Instagram and WhatsApp because that’s what most of my clients use. It’s easy to set up and use. Also, great customer service, helps with any problems you might have. Cons A bit hard to install different printer drivers to the software. Other than that, it’s a great software to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Soufiane A. Cook Food & Beverages ### "I am not an expert but I have an opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2021 Customer satisfaction is a difficult thing, and if we looked into a small detail, and you, which is to give the customer some gifts, the price of which does not matter, the important thing is a wonderful frank experience with multiple advantages and opinions that we need. Pros This product facilitates sales services and at the same time helps in evaluating customer satisfaction, easy to use. Cons Frankly, all the tools and features in the product cannot be detracted from their importance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Raihan J. Managing Director Food & Beverages ### "An Amazing Expererience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2021 A great marketing integration! Very important as its just not enough to have a website in these times! Pros Great Marketing Support and integrations Very comprehensive Menu Bar Very good customer service Order food directly from Instagram Cons Landing page can be better (Design and layout) Credit card commissions higher than Bahrain User log in account can be added Graphic designer can be added to the team for basic guidance and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Alessandro D. Partner Restaurants ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 7, 2021 Great product and even better support system. Pros Ease of use for customers and back end too Cons I wish we could arrange customers data by amount spent and number of orders in addition to choose how many contacts to list in the table at the time 10 vs 50 vs 100 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2021 Thanks so much, Alex for your review. We can't be more grateful to have partners like you. We're upgrading, the customers data vizualisation to so you can access that data more easily. LN Lucas N. Owner Restaurants ### "The Best Food Business Aggregator!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2021 Pros User Friendly Highly Customizable Amazing Customer Service Unique Features Cons No Open API Few Features missing but Chatfood constantly adds new features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2021 Thanks so much Lucas for your review. It's so great to have seen you growing your order volume month after month so consistently! Looking forward for much more! As for open API, it's coming very soon. The team is working hard on it! DA David A. Owner Food & Beverages ### "Very happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2021 Nothing but positive things to say Pros Easy of use and my customers like using it. Its done exactly ehat I need it to Cons Printer drivers have been a bit tricky to instal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2021 Thanks so much David for your review. It's so great to have seen you an insane amount of orders right from the start. You definitely have been building an amazing audience of loyal customers and all we helped you with is just to open the door of your online restaurant to let them order. Really looking forward keep building a strong partnership together. [View all Reviews](https://www.capterra.com/p/178786/ChatFood/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Guusto vs ChatFood](https://www.capterra.com/compare/178786-186209/ChatFood-vs-Guusto)