# ChatFood Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChatFood the right Payment Processing solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178786/ChatFood/reviews --- ChatFood 4.9 (35) [View alternatives](https://www.capterra.com/p/178786/ChatFood/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of ChatFood Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews SA Soufiane A CookFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Customer satisfaction is a difficult thing, and if we looked into a small detail, and you, which is to give the customer some gifts, the price of which does not matter, the important thing is a wonderful frank experience with multiple advantages and opinions that we need.“ May 12, 2021 SB Saud B OwnerRestaurants, 51 - 200 employeesUsed the software for: Less than 6 months. “admin has less access to do changes to the outlet and no privilege to assign discounts or offers“ May 25, 2020 Zeyad T Co-Founder & CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of use from the user side and the simple UI and mobile friendly interface, adding the delivery areas and getting a detailed analytics for each marketing channel used.“ February 5, 2021 JW Jason W OwnerFood Production, 2 - 10 employeesUsed the software for: 6-12 months. “Also, great customer service, helps with any problems you might have.“ August 10, 2021 AM Ahmed M Technical Account Manager Marketing and Advertising, 11 - 50 employeesUsed the software for: I used a free trial. “Chatfood is one of the best restaurant delivery tools/platforms when it comes to user experience and analytics“ January 25, 2021 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nabeeh Q. General Manager Food & Beverages Used the software for: 1-2 years ### "Chatfood is our main business tool to engage directly with our customers" September 4, 2021 5.0 My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business. Pros It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization. Cons Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Sapaad](https://www.capterra.com/p/143844/Sapaad/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing ChatFood Initially I was drawn by their customer references. However, I expanded my work with chatfood once I realized the power of the platform. Review Source BJ Bassem J. FOUNDER Food & Beverages Used the software for: 1-2 years ### "Highly Recommend " November 10, 2019 5.0 ChatFood has been a pleasure to work with, I wish I would have started with them earlier. Unfortunately I worked with many others in the market before I found them but thankfully since we started working together our Companies sales have grown due to our mutual attentiveness to Customer experience. Pros Adaptability; since inception we’ve watched this platform continue to adapt with the market trend and lead the space in reliability. Cons It would be great if the ChatFood platform could be adopted by more companies allowing further integration to streamline. Switched from [LimeTray](https://www.capterra.com/p/180145/Online-Ordering-for-Restaurants-Ace/) Working with LimeTray required us to communicate with India anytime we had a concern or update, this would dramatically increase our response time to any issue. Having a local office for ChatFood gives us the ability to adjust or address any issue immediately & they’ve been very supportive since inception. Review Source SS Sugandha S. Marketing Coordinator Restaurants Used the software for: Less than 6 months ### "Chefs Play" October 26, 2020 3.0 Pros Easy to use Marketing tools .............................. Cons Customer can not edit the personal details once filled. Review Source Tamer E. Managing Director Restaurants Used the software for: 1-2 years ### "Great interface that increases your sales and profits!" November 7, 2019 5.0 We have minimized the commission and enhanced the customer online ordering experience. The fact that we can get customers to order directly through Instagram is a win win scenario for any restaurant. Pros ChatFood is very easy to use and has helped Pinza to conver customers to order through Instagram. Our online orders have increased due to the new loyalty program and 20% discount for first time customers. The entire ordering experience is very simple and customer enjoy the experience and keep on coming back. Cons Nothing that comes to mind, but the team behind ChatFood are great when it comes to innovation and always looking for ways to improve. They have introduced amazing new features since they launched. Review Source CN Chadi N. CEO Food & Beverages Used the software for: 1-2 years ### "Freedom from Aggregators " March 23, 2023 5.0 The best. As I said. Any new challenges or requirement was attended without delay. Pros Chatfood is with us from the first start of our business. 4 years ago and through good or bad time the team was amazing helping us build up the best restaurant in UAE. Cons Nothing the client service is wonderful the team also. We have absolutely nothing that we didn’t like Review Source MAB Mae Anne B. Marketing Strategist Food & Beverages Used the software for: 6-12 months ### "Chatfood Review " November 9, 2019 5.0 I think chatfood is revolutionary in terms of integration especially to digital marketing strategies for businesses. Tracking is on point which greatly helps me with targetting and eventually conversions. Pros I like the ease of use, few clicks, short customer journey. On our side as a restaurant, dashboard is clear and info are organized. Interface is great and we are not overwhelmed with too much info and functions. Cons There are some features that I believe are yet to be developed - like discount on specific items only or codes to apply on selected menu only. Other than that, it's the best among the other options. Review Source AD Alessandro D. Partner Restaurants Used the software for: 1-2 years ### "Great product " March 7, 2021 5.0 Great product and even better support system. Pros Ease of use for customers and back end too Cons I wish we could arrange customers data by amount spent and number of orders in addition to choose how many contacts to list in the table at the time 10 vs 50 vs 100 Review Source Response from ChatFood March 10, 2021 Thanks so much, Alex for your review. We can't be more grateful to have partners like you. We're upgrading, the customers data vizualisation to so you can access that data more easily. LN Lucas N. Owner Restaurants Used the software for: 1-2 years ### "The Best Food Business Aggregator!" March 4, 2021 5.0 Pros User Friendly Highly Customizable Amazing Customer Service Unique Features Cons No Open API Few Features missing but Chatfood constantly adds new features Review Source Response from ChatFood March 10, 2021 Thanks so much Lucas for your review. It's so great to have seen you growing your order volume month after month so consistently! Looking forward for much more! As for open API, it's coming very soon. The team is working hard on it! OB Omar B. Owner Food & Beverages Used the software for: 1-2 years ### "Chatfood Review" July 5, 2020 5.0 Chatfood is great when it comes to customer interface as it makes it easy for our customers to order with clarity. Pros Easy to use and helpful support staff. Also the customer interface is very good for our customers. Cons Could be a bit more user friendly when it comes to menu changing. When compared to other platforms it seems weak on the user interface front. Review Source Zeyad T. Co-Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Chatfood Review" February 5, 2021 5.0 Pros The ease of use from the user side and the simple UI and mobile friendly interface, adding the delivery areas and getting a detailed analytics for each marketing channel used. Cons Supporting businesses outside UAE specially for the online payment and other marketing activities support Review Source SA Soufiane A. Cook Food & Beverages Used the software for: 1-2 years ### "I am not an expert but I have an opinion" May 12, 2021 5.0 Customer satisfaction is a difficult thing, and if we looked into a small detail, and you, which is to give the customer some gifts, the price of which does not matter, the important thing is a wonderful frank experience with multiple advantages and opinions that we need. Pros This product facilitates sales services and at the same time helps in evaluating customer satisfaction, easy to use. Cons Frankly, all the tools and features in the product cannot be detracted from their importance. Review Source WM Will M. MD Food & Beverages Used the software for: I used a free trial ### "Great tool" May 10, 2020 5.0 Pros Quick setup - easy functionality Loyalty programme Cons Not able to add custom details or change layout Review Source DA David A. Owner Food & Beverages Used the software for: 6-12 months ### "Very happy customer" February 22, 2021 5.0 Nothing but positive things to say Pros Easy of use and my customers like using it. Its done exactly ehat I need it to Cons Printer drivers have been a bit tricky to instal. Review Source Response from ChatFood March 10, 2021 Thanks so much David for your review. It's so great to have seen you an insane amount of orders right from the start. You definitely have been building an amazing audience of loyal customers and all we helped you with is just to open the door of your online restaurant to let them order. Really looking forward keep building a strong partnership together. SB Sandra B. Founder Food & Beverages Used the software for: Less than 6 months ### "Easy to use with great support" February 2, 2023 5.0 Overall it was a very smooth process. The team took great care in making sure we were able to use it seamlessly. Pros Easy to use and easy to train staff on the software. It is pretty seamless up until ordering, and receiving orders . Cons \- Careem integration could be made smoother- Cancellation of careem driver leads to a dead end- customers can pinpoint a location and input a different address which leads to mistakes at delivery Review Source TC Thomaz C. Operations Manager Food & Beverages Used the software for: 1-2 years ### "A brilliant solution for F&B" December 23, 2019 5.0 Pros How seamless it integrates the ordering with existing apps (Instagram & Facebook Messenger). Cons Nothing. They were super professional and yet very friendly in all our interactions. Review Source SA SOHAIL A. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Great Platform" July 29, 2020 5.0 Pros We really like how easy to use and the customer service is great! Cons When customer lands on the page, they need to select the location from the list. It would be better if chatfood would be able to pin point on the map the exact location of the delivery address Review Source MA Mohamed A. owner Food & Beverages Used the software for: 1-2 years ### "Good job" October 17, 2020 5.0 Pros I liked the idea of having 100% control over my menu Cons I'd like to see more features coming to chatfood Review Source DL Dario L. Founder Marketing and Advertising Used the software for: 6-12 months ### "Chatfood For Restaurants " November 9, 2019 5.0 My overall experience is great, the team and rep are always super supportive and there to help Pros Easy and fast configuration of the menu items and adjust pricing accordingly All in one Plattform Cons I didn’t like that some of the discounts options weren’t updated but fixed now Review Source RC Ridhima C. Project Manager Architecture & Planning Used the software for: 1-2 years ### "My favorite way to order food " August 26, 2021 5.0 Pros The app is really easy to use , there isn't much of an upcharge and the selection of places you can pick from is rich . Cons The only issue I have had is that the opening hours of some venues aren't updated and this could lead to delays in orders or them not being accepted to begin with . Review Source JW Jason W. Owner Food Production Used the software for: 6-12 months ### "Convenient and easy to set up and use" August 10, 2021 5.0 Great software to use and I would definitely recommend to any growing entrepreneurial business. Pros What I love most about this app is that I can sell on Instagram and WhatsApp because that’s what most of my clients use. It’s easy to set up and use. Also, great customer service, helps with any problems you might have. Cons A bit hard to install different printer drivers to the software. Other than that, it’s a great software to use. Review Source PS Prashant S. Owner Food & Beverages Used the software for: Less than 6 months ### "A must for food industry" February 2, 2021 5.0 Very Satisfied. Just that, the receipt printer should work. Pros Clips, widget on website, blending with social media, order flow for customer, potential to increase average ticket value,. And most importantly the low cut they take per order Cons Printer setup for receipt printer, autobot not functional yet, full or partial refund to customer, integration with major POS sw example Clover, Reason for choosing ChatFood Autobot Review Source Thomas M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Excellent experience with Chatfood" November 10, 2019 5.0 Pros The ease of ordering on the online platform Cons No "last meal" re-order to save time and order in one click Review Source Victor K. Co-Owner Food & Beverages Used the software for: Less than 6 months ### "Great beginning of independent orders" April 26, 2020 5.0 after 1 month is good Pros Integration with delivery service, quickly to order food Cons not automated access to discount codes.. Alternatives considered [LimeTray](https://www.capterra.com/p/180145/Online-Ordering-for-Restaurants-Ace/) Reason for choosing ChatFood Integration with delivery service and professionalism and support by Chatfood and Quiqup representatives Review Source RJ Raihan J. Managing Director Food & Beverages Used the software for: I used a free trial ### "An Amazing Expererience!" March 11, 2021 5.0 A great marketing integration! Very important as its just not enough to have a website in these times! Pros Great Marketing Support and integrations Very comprehensive Menu Bar Very good customer service Order food directly from Instagram Cons Landing page can be better (Design and layout) Credit card commissions higher than Bahrain User log in account can be added Graphic designer can be added to the team for basic guidance and support Review Source SS Shourit S. Owner Restaurants Used the software for: I used a free trial ### "One in all" March 29, 2020 5.0 Excellent service Pros This is an amazing platform without too much complications for new startups in the online ordering field and also possibly for the existing ones - starting from menu compilations to marketing everything is under one roof. Cons The customer interface for ordering needs some changes to make it more attractive to order Reason for choosing ChatFood Customer Support and local integration Review Source Similar Products Featured ## Related categories [Food Delivery](https://www.capterra.com/food-delivery-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.