Who Uses This Software?

We specialize in the heavily regulated industries like Pharma, Life Sciences and Finance. We cater to various industries such as e-commerce, real estate, food manufacturing and others.


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    $20 - $40 per user, per month. Bulk/Enterprise pricing also available.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MSB
  • www.msbdocs.com/
  • Founded 2005
  • United States

About MSB Docs

MSB's platform ensures enterprises achieve and maintain compliance by validating our software against crucial industry regulations. Every part of the signing process is recorded and time-stamped in our comprehensive audit trails. This provides data and transparency for regulatory compliance and legal evidence. MSB also integrates with multi-factor authentication such as hardware tokens and one-time passwords.


MSB Docs Features

  • Audit Trail
  • Authentication
  • Auto Reminders
  • Customizable Templates
  • Document Analytics
  • Mobile Signature
  • Multi-Party Signing
  • Task Progress Tracking

MSB Docs Reviews Recently Reviewed!


MSB Docs Review

Apr 03, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. The application has a fairly good navigation between different pages.

2. The application provides both digital and electronic signing and I can walk through the activities performed on the document through a ephotocopy they provide after a ePak is complete.

3. The user has the ability to drop comments on the document for future references and keeps track of the people who dropped comments.

4. The feature to compose multiple ePaks in one go saves a lot of time.

5. Another feature to create templates of ePaks which can be reused makes it lot easier and saves a ton of time.

6. The team room feature is a special add on which provides to have a group of people working together on a document together.

Cons: 1. The application can improvise on their UI a little to make it more helpful to the user with a guided tour.

2. They can work on a contextual guide to make it more helpful for users

Overall: I would say it is time saver application, even if I am away on a vacation, I can sign documents in a single click. Highly recommend to all.

Great Product!

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MSBDocs helped my firm save hours of time that we spent in getting signatures and not to mention it helps in saving paper and ink, helping our planet. I have been using MSB Docs for a year now and simply love the support team. They are always available to answer my queries.

Cons: Nothing I have encountered yet. Whenever I have any issue, they modify the product in no time to resolve the issue

Overall: My experience with MSB is 10/10. They offer excellet product and round the clock support

Vendor Response

by MSB on September 17, 2018

Thanks for your review.
It draws a smile on our face to know that you are happy with our services.

You can be sure that we will keep doing our best to provide you and the rest of our users with the best service.

Great Product with Amazing Features!!

Mar 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MSB application is a boon to HR industry which will reduce your bulky paper work into easy and simple e-versions. You can use it to send out offer letters, letter of appointments , salary revision documents etc. and can also implement it in your other HR operations as required. Document audit trail is the one which makes it a very reliable application. Easy to use and user friendly application.

Cons: I really want MSB to implement clone feature which will make my life more easier :)

MSB as electronic and digital signature solution

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplified workflow, easy to access and use and a thorough audit trail that demonstrate the activities logs for a signing workflow.

Cons: I do not have any concerns from the Product features and usability.

Overall: Overall experience is great. The product use is effortless, cost effective and secure for the classified documents signing and management of documents/records.

Capterra loader

MSB Review

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows business to continue despite very busy meeting and travel schedules. I work in the outsourcing group of a pharmaceutical company, and develop hundreds of contracts every year. Some of the dollar values of these agreements are in the millions of dollars, and therefore require several levels of internal approvals. MSB makes it easy to follow processes and procedures, regardless of executive management's busy schedule. They can approve spend via MSB on their phones or their computers, and that results in faster turnarounds and implementation of the activities being approved.

Cons: I don't like the size of the tags, and it is not very easy to resize and align them to the correct place.

Vendor Response

by MSB on September 12, 2018

Thanks for your feedback Linda.

We are very pleased to read this as you know we constantly strive to provide the best service.

We hope we can keep being of great help to G1 therapeutics.

Thanks for the feedback about the tags. Our development team will look into it and have it solved for our next release.

I am completely blown away by this product

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An intuitive and verifiably secure document processing software. Regulatory requirements and authentification features required by compliance agencies are adhered, as such, making it quite easy to roll out the technology for industry use across the board. The interface is quite user-friendly, the pricing structure is flexible and their interface is customizable, depending on the particular customer needs. My signature book saves money, time and improves overall administrative efficiency across all departments.

Cons: There is no foreseeable disadvantage to using this product. Currently, I have only seen the usefulness and necessity of such an interface in today's world.

Overall: Secure document processing

Tracking and reporting

Retention and storing of important documents

High-security levels

Privacy

compliance

Scalability

Saves Time

Mar 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workflow System

Secure Documentation

Templates

Cons: ePak scheduler feature will be a great value addition.

Overall: Overall good experience

Quick - Efficient - User friendly at the right price!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to have visibility as to when someone signs, ignores, or even views one of my documents.

Cons: I would like to see the platform in Spanish.

Overall: Document storage and efficiency and storage, you're able to use it for any department of an organization.

Vendor Response

by MSB on September 12, 2018

Thanks Daniel. We are pleased to read that you are being able to have better visibility and control over your documentation processes.

We are working on new a version that will be available in Spanish. Thanks for the feedback.

The platform is great

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cust support representative explained it really well.

Made transition very smooth .

How it transformed all my paperwork onto one platform.

Cons: None

I have not come across any issues

The response has been great and the onboarding process was informative

Capterra loader

Robust tool

Aug 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great compliance

Interesting features I hadn't seen before

Easy to share docs automatically when signed

Great response time from support team

Cons: The user interface can be more friendly

Some times adding the signature/text fields is not as precise as it should be

Overall: Bang for buck! Great compliance and robust features at a very affordable rate.

Vendor Response

by MSB on September 12, 2018

Hi Eddie.

Thanks for your feedback. We love the fact that you like our platform and our support team is always happy to help you and all our users.

User interface (UI) is being constantly updated based on the suggestions that you and other users give us. As a company we value and welcome any suggestions that may help the improvement of our product to better serve you and the rest of our users.

Excellent. Saves precious time.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuitive, highly secure way to manage digital signing process. Also use for document approval and other document approval processes.

Tracking, signing, reminders... all automated.

They have 24/7 support that so far has answered immediately to any of my inquiries.

No printing & scanning documents and no missing documents. Dealing with our vendors became so much easier and faster.

Received 30 days free trial with full training.

Cons: No issues so far. New user. .

MSB is quick, easy to use and seamless

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works well, is secure and easy to use ensuring a seamless end to end experience

Cons: Nothing to complain about. Good price and easy to use e sign

Vendor Response

by MSB on September 12, 2018

Hello Michael.

It makes us happy to know that you are having a good experience with our E-signature and document processing solution.

Wishing you tons of success!

MSB - Smart Document Solutions.

Great software!

Aug 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use.

How secure it is for sensible documents management.

How fast and helpful their support team is.

Their capability to integrate with other systems (ERP, CRM, SAO, QMS)

30 day trial for free including full training!

It is a great platform, easy to use and completely secure.

I haven't had any issues and when I have had any doubts the support team has been there 24/7 to help me.

Overall: Safest documents processing. No wasting time distributing or storing documents.

Amazing Product

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its very easy to give assignments through MSB and sharing documents.

Cons: No Cons.

Its a good well managed product

Overall: Amazing!!