--- title: "MSB Docs Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSB Docs Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/178798/MSB-Docs/" page_type: "product" language: "en" --- # MSB Docs Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSB Docs ## What is MSB Docs? MSB's platform ensures enterprises achieve and maintain compliance by validating our software against crucial industry regulations. Trusted by more than 1 million+ users with 751M+ Documents Signed. MSB Docs enables organizations to easily create documents, send these to the signers for eSignatures, and archive them. It has also been consecutively featured on Gartner's eSignature vendor, Gartner's Hype-Cycle, and Gartner's Market Guide for 5 years. ## What is MSB Docs used for? [Digital Signature](https://www.capterra.com/digital-signature-software/)[Document Management](https://www.capterra.com/document-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSB Docs?[Manage this product listing](https://www.g2.com/products/msb-docs/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MSB Docs 4.9 (12) VS. [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting Price $25 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.4 (2,714) Value For Money 4.8 (11) Value For Money 4.3 (2,229) Customer Service 4.8 (12) Customer Service 4.3 (2,039) ## MSB Docs alternatives Highest Rated [SignWell](https://www.capterra.com/p/184497/Docsketch/) [4.9 (2,714)](https://www.capterra.com/p/184497/Docsketch/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184497/Docsketch/) [Docusign](https://www.capterra.com/p/121506/Docusign/) [4.7 (9,492)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121506/Docusign/) [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) [4.7 (4,262)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) [4.7 (1,450)](https://www.capterra.com/p/144797/HelloSign/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144797/HelloSign/) [View all alternatives](https://www.capterra.com/p/178798/MSB-Docs/alternatives/) ## FAQs about MSB Docs Overview ### Which roles and teams benefit most from MSB Docs? MSB Docs benefits business development, account management, and customer success teams that need faster document sharing, approvals, and client-facing workflows. Marketing managers use it to organize collateral and coordinate campaigns, while founders, operations leaders, and contract or vendor managers rely on it for oversight, compliance, and process consistency. Answer based on 12 reviews Overview ### What company size and specific industries is MSB Docs built for? MSB Docs is designed for organizations in heavily regulated sectors such as Pharma, Life Sciences, and BFSI, as well as companies in e-commerce, real estate, food manufacturing, and similar industries. The vendor description does not specify company size, so the product appears aimed at businesses across multiple sizes. Features and Usability ### What are the key features of MSB Docs? MSB Docs offers document management, workflow management, and contract lifecycle management, plus access controls, audit trail, version control, and approval process control. It also includes electronic signature, multi-party signing, OCR, document capture, reporting, and third-party integrations for handling documents, reviews, storage, and compliance tracking. Integrations ### Which third-party tools and platforms does MSB Docs integrate with? MSB Docs integrates with 8 third-party tools and platforms, including Box, Microsoft 365, Microsoft Teams, SharePoint Backup, Freshdesk, Freshsales, Freshservice, and Salesforce Desk. These catalog integrations cover file storage, collaboration, customer support, and sales workflows. Getting Started and Support ### What training and onboarding options does MSB Docs offer? MSB Docs provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does MSB Docs offer? MSB Docs provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality, response times, or helpfulness is available, so user experience details cannot be described from the catalog data provided. ## Features AI summary Based on 14,535 Document Management reviews Capterra data shows that buyers of digital signature software rank the following features as their top priorities: - **Electronic Signature** (**67%** of reviewers rated this feature as critical) - **Data Security** (**59%**) - **Multi-Party Signing** (**54%**) MSB Docs supports all three features reviewers rate most important: **Electronic Signature**, **Data Security**, and **Multi-Party Signing**. Together, these capabilities help businesses complete approvals online, protect sensitive documents, and coordinate signatures across multiple stakeholders, allowing teams to move agreements forward faster and with more control. Electronic Signature 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents Data Security 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Multi-Party Signing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Share documents with different users to collect multiple signatures Audit Trail 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Mobile Signature Capture 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Capture signatures via mobile devices Authentication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access MSB Docs 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - File Conversion: Convert files to a different format - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Party Signing: Share documents with different users to collect multiple signatures - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Secure Data Storage: Securely stores data to prevent data loss or breaches - Signature Capture: Digitally capture and store a person's handwritten signature - Signature Creation: Create and design custom email signatures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.8 (11) Free Trial Free Version Basic $25.00 Per Feature,Per Month Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Box](https://www.capterra.com/p/148766/Box/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ Sharepoint Backup](https://www.capterra.com/p/267331/Microsoft-365-Exchange-Backup/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Content Moderator Information Technology and Services ### "Review for MSB Docs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 22, 2023 The app is working as intended. Helpful and useful especially to its target users. Pros The app offers enough content that can help the user in documentation. It has easy to navigate UI that uses familiar buttons. The app has enough features to do its main function. Also, it has other features like electronic signatures feature which is very helpful especially in this digital age. The app has free trial wherein the user can test the usability of the app Cons The app could add additional and more features to engage more users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Anmol A. Manager Mechanical or Industrial Engineering ### "MSB Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 3, 2022 Pros Before MSB Docs, we often followed up with people to resign pages or fields in the contracts they missed while doing wet signatures. This delays the closures and sometimes discrepancies. There is less room for mistakes, delays, and frustration with MSB Docs. Happy to choose MSB Docs as our eSignature vendor Cons I have not faced any major problems while using MSB Docs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikhil S. Nikhil Sagar Information Technology and Services ### "Overwhelmingly positive experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2022 Overall, we are very happy with the services offered by MSB Docs. We are able to minimize the paper and printing costs and increase productivity too. A simple audit trail shows us every detail of the signed document including the name of the signer, time, and place. Some of our team members were a bit unsure about it at first, but once they started using it, there were no complaints. Pros Easy track and trace Cost-effective Easy to navigate and sign Cons Not much to dislike about this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sr Manager, Marketing Automotive ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2018 My experience with MSB is 10/10. They offer excellet product and round the clock support Pros MSBDocs helped my firm save hours of time that we spent in getting signatures and not to mention it helps in saving paper and ink, helping our planet. I have been using MSB Docs for a year now and simply love the support team. They are always available to answer my queries. Cons Nothing I have encountered yet. Whenever I have any issue, they modify the product in no time to resolve the issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2018 Thanks for your review. It draws a smile on our face to know that you are happy with our services. You can be sure that we will keep doing our best to provide you and the rest of our users with the best service. Linda D. Sr. Manager, Clinical Contracts and Vendor Management Biotechnology ### "MSB Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 Pros The software allows business to continue despite very busy meeting and travel schedules. I work in the outsourcing group of a pharmaceutical company, and develop hundreds of contracts every year. Some of the dollar values of these agreements are in the millions of dollars, and therefore require several levels of internal approvals. MSB makes it easy to follow processes and procedures, regardless of executive management's busy schedule. They can approve spend via MSB on their phones or their computers, and that results in faster turnarounds and implementation of the activities being approved. Cons I don't like the size of the tags, and it is not very easy to resize and align them to the correct place. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 12, 2018 Thanks for your feedback Linda. We are very pleased to read this as you know we constantly strive to provide the best service. We hope we can keep being of great help to G1 therapeutics. Thanks for the feedback about the tags. Our development team will look into it and have it solved for our next release. Eddie B. Customer Success Manager Outsourcing/Offshoring ### "Robust tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2018 Bang for buck! Great compliance and robust features at a very affordable rate. Pros Great compliance Interesting features I hadn't seen before Easy to share docs automatically when signed Great response time from support team Cons The user interface can be more friendly Some times adding the signature/text fields is not as precise as it should be Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 12, 2018 Hi Eddie. Thanks for your feedback. We love the fact that you like our platform and our support team is always happy to help you and all our users. User interface (UI) is being constantly updated based on the suggestions that you and other users give us. As a company we value and welcome any suggestions that may help the improvement of our product to better serve you and the rest of our users. MH Michael H. Founder Electrical/Electronic Manufacturing ### "MSB is quick, easy to use and seamless" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2018 Pros Works well, is secure and easy to use ensuring a seamless end to end experience Cons Nothing to complain about. Good price and easy to use e sign Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 12, 2018 Hello Michael. It makes us happy to know that you are having a good experience with our E-signature and document processing solution. Wishing you tons of success! MSB - Smart Document Solutions. Daniel A. Account Manager Management Consulting ### "Quick - Efficient - User friendly at the right price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2018 Document storage and efficiency and storage, you're able to use it for any department of an organization. Pros I was able to have visibility as to when someone signs, ignores, or even views one of my documents. Cons I would like to see the platform in Spanish. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 13, 2021 Thanks Daniel. We are pleased to read that you are being able to have better visibility and control over your documentation processes. MSB Docs is a highly customizable solution and we do offer this platform in different languages. Please get in touch with us. RM Rashanda M. Business Development Executive ### "I am completely blown away by this product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Secure document processing Tracking and reporting Retention and storing of important documents High-security levels Privacy compliance Scalability Pros An intuitive and verifiably secure document processing software. Regulatory requirements and authentification features required by compliance agencies are adhered, as such, making it quite easy to roll out the technology for industry use across the board. The interface is quite user-friendly, the pricing structure is flexible and their interface is customizable, depending on the particular customer needs. My signature book saves money, time and improves overall administrative efficiency across all departments. Cons There is no foreseeable disadvantage to using this product. Currently, I have only seen the usefulness and necessity of such an interface in today's world. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Manager ### "The platform is great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Pros Cust support representative explained it really well. Made transition very smooth . How it transformed all my paperwork onto one platform. Cons None I have not come across any issues The response has been great and the onboarding process was informative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178798/MSB-Docs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.