# EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EngageBay CRM Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.“ August 12, 2024 JW Jason W President and CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge.“ September 23, 2025 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “However, it has some limitations in customization, scalability, and customer support, which may affect its suitability for larger or more complex organizations.“ August 12, 2024 JE Jamie E Managing DirectorTelecommunications, 2 - 10 employeesUsed the software for: Less than 6 months. “EngageBay is a decent CRM and can be used for multiple things, such as email marketing, SMS marketing, and as a Customer Contact Database, which is currently all we have used it for.“ May 2, 2024 CM Chandra M Marketing AnalystStaffing and Recruiting, 51 - 200 employeesUsed the software for: 6-12 months. “It is difficult to debug an automation that has 20+ nodes if it fails at some particular node as we need to view the complete activity to find that out.“ June 18, 2024 ## Showing most helpful reviews Showing 1-25 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kuma W. Marketing Consumer Services Used the software for: I used a free trial ### "CRM Experience " February 21, 2025 5.0 It's was very good and all futures are less cost. Pros EngageBay CRM, some of its commonly praised features include its all-in-one nature (combining marketing, sales, and service tools), its affordability compared to some competitors, and its user-friendly interface. Many users also appreciate the free plan option for small businesses or startups. Of course, whether you would like it depends on your specific needs and priorities in a CRM. Cons The marketing and sales and service tool. It's user-friendly interface. Review Source RP Robin P. Principal Education Management Used the software for: 2+ years ### "Very highly recommended! " May 12, 2025 5.0 Pros I've been using EngageBay for my small business for five years, and it's been wonderful. A standout has been the support offered via livechat, which has always been ultra-responsive and very helpful. It's also extremely cost-competetive, which is very important for a small business like mine. I can't recommend it highly enough. Cons Nothing! It's met all of my small business's needs beautifully. (I need to keep writing here to meet the minimum character requirements.) Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing EngageBay CRM Initially cost, but then full CRM functionality Review Source CS Carol S. Founder CEO Management Consulting Used the software for: Less than 6 months ### "Mediocre at best" March 3, 2025 2.0 I've emailed the CEO about my issues and he's never bothered to respond. It's because of the issues we've had that I'm even writing this review. Others need to know this is not a good CRM. Pros Good support where you can actually schedule a call with a human. Cons Most everything else. It's not remotely user friendly. The way "Deals" are structured is totally confusing. I was promised by my sales person that it would function like Active Campaign, which I'd used for years but increased in price 4x. Engagebay isn't remotely the same and we've had perpetual problems with it. I, unfortunately, signed up for two years and am sorry I did. I'm now stuck with it. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) The price went up 4x, which was a total ripoff considering the amount we used it for. Review Source SK Satou K. Administrator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best CRM at reasonable price" January 20, 2026 5.0 Pros The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market Cons It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere Review Source Response from EngageBay March 13, 2026 Thank you for sharing your feedback and for highlighting what’s working well for you. We’re glad to hear that the CRM, email marketing, and sequences are helping streamline your work, and that the templates and pricing provide good value compared to other tools. Making powerful capabilities accessible to growing businesses has always been an important goal for us. We also appreciate your honest feedback about analytics, reporting, and the mobile app. Enhancing reporting depth and improving feature parity on mobile are areas we continue to invest in as the platform evolves. Thanks again for taking the time to share your experience and for being part of the EngageBay community. BS Bruno S. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A powerful CRM with amazing support, even on the basic plan" April 23, 2025 5.0 Overall, I'm very happy with EngageBay. I'm still getting to know all the tools it offers, but it already feels like a very complete and well-designed solution. I’ve tried several CRMs and this one stands out, not only because of its features, but because of how well the support team treats you. I definitely plan to continue using it. Pros What I like the most is how feature-rich the platform is, even with the basic plan. It offers tools for marketing, sales, contact management, automations, and more. All in one place. The interface is intuitive and clean, which helps a lot when you're getting started. The help desk team is absolutely fantastic. Fast, kind, and incredibly helpful every time I reach out. That level of support is not easy to find and really makes a difference, especially when you're learning the platform. Cons Nothing major for now. Some features require a bit of a learning curve, but that’s expected with any powerful platform. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was looking for a more complete and affordable CRM that could grow with my business. After trying a few others, I found that EngageBay offered the best combination of features and usability. Review Source JK Jim K. Owner Publishing Used the software for: Less than 6 months ### "Easy to setup, easy to use. Superb support" April 21, 2025 5.0 Easy to setup, easy to use. Superb support. Best I've found Pros Superb customer support. You get to chat with a real person when you need one easily (Their online help is great), not some chatbot Cons nothing so far.. They have answered all of my setup and user questions Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM Price, ease of implementation, and customer Support Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot was too difficult to setup, wasn't responsive customers support Review Source KC Kim C. Snr VP Sales and Rights Publishing Used the software for: 6-12 months ### "Love Engage Bay" December 4, 2024 5.0 I love it. I have been using it since February 2024, having come over from Hubspot, and it's just much easier to use, doing all the same things, for about 1/4th the price. The customer support is awesome. Rarely can I not get help when I need it, and I always get what I need handled. They are a great team at Engage Bay, and I'm really happy I moved over to it. Pros Everything. It's just a super simple CRM to use and I love using it as do my 5 salesmen that work with me. Cons Not much at all. I rarely run into problems with it, actually. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Too expensive and features I was having to pay for that I didn't need. Review Source YT Yohannes T. CEO Professional Training & Coaching Used the software for: I used a free trial ### "Affordable All-in-One CRM with Some Integration Limitations" October 16, 2024 4.0 My overall experience with EngageBay CRM has been positive. It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations. Pros What I liked most about EngageBay CRM is its competitive pricing, which is great for small businesses. The user interface is intuitive and easy to navigate, making it simple to manage tasks. I also appreciate that it’s an all-in-one solution, offering tools for marketing, sales, and customer support in a single platform. Cons What I liked least about EngageBay CRM is that it doesn’t integrate with many third-party software applications, which is critical for our business needs. Aside from that, it has been a good experience overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing EngageBay CRM I chose EngageBay CRM because it offered an affordable all-in-one solution that seemed perfect for a small business like ours. The pricing was very competitive compared to other CRMs, and the user interface was intuitive and easy to navigate. It seemed like a great fit initially, offering the essential tools we needed for marketing, sales, and customer support in one platform. Review Source sS satyam S. Assistant Manager- Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "EngageBay: A Must-Have for Growing Businesses" October 7, 2024 5.0 If you're looking for a tool that can do it all—CRM, email marketing, automation, and more—EngageBay is the way to go! It’s helped us grow efficiently without breaking the bank. Pros I've had the pleasure of using EngageBay for our business, and I can't recommend it enough! Here's what stands out: Comprehensive CRM: Keeping track of leads and customers has never been easier. The CRM is intuitive, with customizable pipelines and contact management features. Email Marketing Powerhouse: Their drag-and-drop email builder is so easy to use, and the ability to segment audiences has really helped us send targeted campaigns. Marketing Automation: We’ve set up automated workflows that handle email follow-ups, lead nurturing, and even social media scheduling. It’s like having an extra team member on board! 🙌 Affordable Pricing: EngageBay offers all these powerful tools at a price that small and medium businesses can afford, which is a huge plus! Cons Landing page buildings could be better to have better experience Switched from [Netcore Email API](https://www.capterra.com/p/147847/Pepipost/) Engage bay platform provides the email automation feature. Review Source MT Mark T. CEO Investment Management Used the software for: Less than 6 months ### "My go-to CRM Solution! " March 27, 2025 5.0 Super easy onboarding and seemless integrations Pros I am a huge fan of EngageBay’s CRM ease of use and high-qualify features. There customer service is exemplary and i recommend them highly without reservation. Cons I can't think of anything i had an issue with tbh. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM Ease of use including integrating with other platforms Review Source JW Jason W. President and CEO Marketing and Advertising Used the software for: 1-2 years ### "Reliable Affordable and packed with features" September 23, 2025 5.0 EngageBay has been a reliable platform for our mid sized marketing team. We use it daily for managing leads, running campaigns , and automating client follow ups. It's rare to find this many feature bundled together at such an affordable price. Pros The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge. Cons The interfaces takes a little time too get used to at first , would love to see deeper native integrations with third party apps. Review Source HK Hitesh K. Administrator Information Services Used the software for: Less than 6 months ### "EngageBay Helped Me Stay Organized and Save Time" November 3, 2025 5.0 EngageBay has truly been a game-changer for me by bringing everything together. Marketing, sales, and customer management were all consolidated in one place previously. I was juggling multiple tools for email lead tracking and follow-ups, which was not only confusing but also incredibly time-consuming Pros What I genuinely appreciate about EngageBay is how it simplifies everything for users. It brings together email marketing, CRM, automation, and customer support into one platform, tired of hopping between different tools. Its a wonderful to have everything I need in one place Cons Honestly, there is very little to dislike about Engagebay. My experience has been consistently smooth, and everything has been consistently smooth and everything functions just as I expected Review Source LW Laura W. Marketing Assistant Financial Services Used the software for: Less than 6 months ### "Great CRM for small business" November 21, 2025 5.0 Pros Easy to use platform, automations are intuitive and make a lot of smaller tasks very easy to manage. The UI is great and the learning curve was small. Support is always readily available and friendly. I use several different CRMs in my position and this one has by far been my favorite. Cons There are some small things that I wish were able to be handled by automations that Engagebay cannot at this time, but so far I've been able to find simple workarounds. Review Source SK Susan K. Manager Apparel & Fashion Used the software for: 2+ years ### "Am a happy client" March 9, 2025 5.0 It is very easy to navigate, and it's user friendly for those without experience. They offer competetive prices Pros All of their products are very good. Their service is great l don't hesitate to refer anyone to them Cons So far so good, l don't have an complain Review Source SK Shiva K. Chief research officer Market Research Used the software for: Less than 6 months ### "CRM with Great Features for Small Businesses" November 24, 2024 4.0 EngageBay CRM has been a solid choice for managing customer relationships and marketing efforts effectively Pros EngageBay CRM offers an all-in-one platform that's perfect for small and mid-sized businesses. The integration of sales, marketing, and service tools is seamless, and the pricing is highly competitive compared to other CRM solutions. Cons The reporting capabilities, although adequate, might fall short for businesses with deep analytical needs Review Source MR Mark R. Vice President of Sales Information Technology and Services Used the software for: Less than 6 months ### "EngageBay Review" August 7, 2025 4.0 Overall, it's been very good. For our needs and size of our organization, it feels like a good value for the cost. Pros Ease of use and interface are well laid out. Also tech support has been great, responsive and informative. Cons The "warm-up" period for your email takes too long and the requirements to move to the next level are illusive. Review Source RK Rezi K. Head of Corporate and retail sales group Insurance Used the software for: Less than 6 months ### "ENGAGEBAY for Sales" February 19, 2025 5.0 It simplified our daily lives and literally eliminated the need for reporting in Excel. Pros We were looking for a program that would simplify our daily reporting. We found ENGAGEBAY and we use it literally every day and quite successfully. Cons In fact, everything is very convenient for sales staff! Review Source RB Richard B. Web Developer Information Technology and Services Used the software for: Less than 6 months ### " Impressive Support Made All the Difference with EngageBay" May 8, 2025 5.0 Although I started out not knowing much about the platform, the excellent support team made my experience smooth and productive. I was able to set up all the automation I needed, and now everything is running as expected. EngageBay turned out to be a powerful tool once I got past the initial learning phase. Pros The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs. Cons The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out. Review Source AK Aditya K. Digital Marketing Executive Market Research Used the software for: 6-12 months ### "Engagebay one of my go to choice for Email marketing and automation. " September 13, 2024 4.0 It's a really good tool for sales and email automation. I like the no code platform and creating landing pages is really easy. Also, I like the customer support so much, any issue or error that arises, it gets fixed so early. Pros Customer service is top notch, Dashboard again is really good and easy analytics, EDM/Landing page creation so easy and in a breeze. Cons Initially it takes time getting used to when creating the EDM's and Landing page. Certain features are hidden or it takes time to reach them and find them. But once you know its really easy. Review Source JP Jigs P. Development Head Computer Software Used the software for: I used a free trial ### "Powerful, Affordable CRM for Small Businesses" October 21, 2024 4.0 Pros I found EngageBay CRM to be highly intuitive and user-friendly. Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. The pricing is also very competitive, especially for startups and small businesses. Customer support is responsive, and the platform offers good customization options for workflows and dashboards. Cons While EngageBay offers a broad set of features, some advanced functionalities (like deep reporting and analytics) feel a bit limited compared to more premium CRMs. Additionally, integrations with third-party tools are improving, but it lacks some of the deeper native integrations that larger platforms provide. The mobile app also has room for improvement in terms of speed and usability. Review Source JD Jerker D. CEO Education Management Used the software for: Less than 6 months ### "DON'T BUY THIS SYSTEM!" October 31, 2024 1.0 As an example, the system is totally useless, I have spent two weeks trying to get by all the non logic functions and bugs to even send a newsletter. I can't even filter on the objects attached to a contact. The Sync with Hubspot was a scam, we spent 20000€ to get our data over from Hubspot. Pros Nothing Cons Everything Review Source Response from EngageBay November 8, 2024 Hi Jerker, I'm sorry to hear about your experience. Until the account is warmed up, we have a limit on how many emails you can send, just to ensure your domain reputation does not get impacted. Also, may I know what the issue was with the sync and who you paid the money to? We do not see any additional payments other than the subscription cost. RS Rakesh S. Marketing Director Professional Training & Coaching Used the software for: Less than 6 months ### "A Comprehensive and Robust CRM" November 5, 2024 5.0 Pros EngageBay's CRM integrates well with its marketing and sales module and it helps me manage my entire sales pipleline, track deals and organize customer information with an ease. It offers 360 degree contact view, pipeline visualization and task management. Cons Although it offers excellent features but it lacks some of the advanced reporting that are essential. Review Source DD Derrick D. Creative Marketing Specialist Automotive Used the software for: Less than 6 months ### "Satisfied Customer" January 31, 2025 5.0 So far, I have been able to create forms and automations that makes gathering interest fairly easy. Pros The available tools are very diverse with a low learning curve Cons The reporting could be a little more robust Review Source SS Sharon S. Professor Education Management Used the software for: Less than 6 months ### "Robust CRM for Small Business" April 15, 2025 5.0 Pros EngageBay has been a solid choice for my business. I have been using it for a few months now I and I like the contact management, Email marketing and automations. Cons There are a few minor bugs like delay in the broadcasts and bulk actions. Review Source DC Daniel C. Managing Director Computer Software Used the software for: I used a free trial ### "Great way to find compatible services" December 8, 2024 5.0 Overall, a great way to locate software that is fully integrated with all your business needs Pros It is a great way to locate software exclusively compatible with my business Cons The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;) Review Source Similar Products Featured