# Page 10 | EngageBay CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is EngageBay CRM the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178819/EngageBay-Marketing/reviews --- EngageBay CRM 4.7 (907) [View alternatives](https://www.capterra.com/p/178819/EngageBay-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of EngageBay CRM ## Showing most helpful reviews Showing 226-250 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Beni M. CDO Information Technology and Services Used the software for: Less than 6 months ### "Using EngageBay for automation of my inquiry forms" April 4, 2024 5.0 A great ease of time Better way to manage my leads Pros A greater ease of integration of EngageBay in any HTML / PHP page or wordpress . Excellent to capture new leads via the inquiry or contact form, it's automatically sends new leads in it's pipeline where leads can be managed Cons Database might not works with other web apps or AwS systems like Lamda which we use a lot in our projects Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EngageBay CRM Affordable pricing and can be used in various website and WebApps to capture leads Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Had far less possibilities of pages integrations and capture is manaul Review Source WB Warren B. President Biotechnology Used the software for: 6-12 months ### "Good option for someone needing a cost effective all in one CRM" February 15, 2024 4.0 The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help. Pros The cost vs features is almost unmatched. No bells and whistles but a good, solid platform. Cons You get what you pay for, it does what is needed, but does have limitations. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing EngageBay CRM Cost was significantly less and features were consistent. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap became too expensive when our contact list grew. Review Source Response from EngageBay February 16, 2024 Hi Warren, Thanks for your review. I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us. NS Nick S. CEO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "great value for money software" July 21, 2022 4.0 Its good Pros It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good Cons I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Switched from [Act!](https://www.capterra.com/p/175860/Act/) I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing system Review Source MF Mark F. CEO Sports Used the software for: 2+ years ### "Why we settled on Engagebay" June 15, 2022 5.0 Its been great . We tried several CRM's before but Engagebay wins for us. Pros Powerful, yet doesnt break the bank. It is effectively very similar to Hubspot but way cheaper. Cons User Interface could be more intuitive, but once you get the hang of it its great Reason for choosing EngageBay CRM Price and user Support Review Source Azizah A. Office Management Telecommunications Used the software for: 1-2 years ### "Complete package for marketing tool" September 13, 2022 5.0 Pros We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately. Cons It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day Switched from [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) EngageBay has more feature and tools add-on offered for free and has lower price for the complete package. That is the main reason for the switch. Review Source VR Verified Reviewer Founder Management Consulting Used the software for: I used a free trial ### "EngageBay CRM" March 14, 2024 5.0 Using EngageBay feels intuitive and straightforward, offering a seamless integration of CRM, marketing, and sales tools in one platform. Its simplicity facilitates quick adoption, though the experience might feel limiting for users seeking deep customization or advanced functionalities. Pros EngageBay provides an affordable, all-in-one CRM solution for small to medium businesses, streamlining marketing, sales, and service with an easy-to-use platform. Cons EngageBay, while cost-effective, may lack advanced features and customization options needed by larger businesses, potentially limiting scalability and flexibility in complex operations. Review Source Ivan F. Head of Growth Computer Software Used the software for: Less than 6 months ### "Best Cost/Benefit in the market today + Great support" June 22, 2022 5.0 We were on the market for a solution that could help us bring email marketing and customer success together. I tried pretty much everything on the market with a free trial, and EngageBay was easily the best in terms of number of features and price. Support is pretty good. I've contacted them many (many) times, and I don't think I had had to wait more than 2 minutes to hear back from them. And they are always friendly and helpful. Pros \- Workflows and automations are top notch. - All the different communication channels (Chat, Pop-up, Form, Push Notifcation). - Sales/lead funnel is pretty flexible - Integration and implementation were super easy. - Unlimited contacts. - Integration with Twilio, and other services. - Price. - Great support. Cons \- Landing Page builder lacks some important features in terms of layout design and possibility of integration with Analytics or GTM. - Live Chat trigger rules are limited, which can be a problem specially for multi-language support. - Having to purchase extra credits in order to use my own email service. Review Source SV Suma V. Admin Education Management Used the software for: Less than 6 months ### "Wonderful with an Excellent Support Team" June 6, 2024 5.0 EngageBay is a Value for Money tool which offers many capabilities. It is definitely worth checking out for Small / Medium organizations. Pros We wanted to use EngageBay CRM for many functions one amongst which is the email marketing. Being first time users, we encountered some hiccups. But, the Chat Support Team was available 24\*7 and helped us a great deal in overcoming the issues. Shout out to \[sensitive content hidden\]! Thank you for the great help Cons I dont have any major complaints about the tool Review Source HC Helen C. COO Education Management Used the software for: 6-12 months ### "Good for a beginning company!" April 21, 2023 4.0 As an up and coming company we needed a CRM and EngageBay offers one with great customer service at a cost that is reasonable with more than just one feature available. No more are the days of a million spreadsheets! Pros Customer service is amazing! To do tasks help me stay on top of deals and leads. Cost is reasonable and customizable! Cons Stats can be difficult to analyze for marketing campaigns. Templates could use more design for marketing campaigns. Difficulty with organizing leads/companies, but there are enough work arounds that it is functional. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We simply couldn't afford everything we needed at Hubspot's rate. Review Source DC David C. President/CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "New to EnageBay, but not to CRMs in general" July 8, 2022 5.0 No problems (other than user error). They provide me 50,000 mailings per month which is easy to use up due to the way automations are set up. So - I need to incorporate other mail services to assure the best cost for large mailings each month. Pros The features of EngageBayCRM are similar to what I have used in the past with another company, yet the automation and workflow services are more robust. It looks to have a solid structure that is not likely to hiccup and cause errors (as was the experience with the last CRM service that I moved away from). Cons Learning the steps was difficult for me - but that is a personal shortfall - not the EngageBay company. After building certain features and seeing how to best make them work for our company I better appreciate how it works and appreciate this company. Reason for choosing EngageBay CRM EngageBay looked to be easier to use and make this happen. Review Source EF Erlan F. Digital Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### "Engagebay is awesome" July 6, 2022 5.0 I think engagebay was best all in one marketing tools with friendly budget Pros EngageBay help me doing all-in-one marketing, sales, and support CRM in one software. I love The UI and UX its simple but powerfull and eazy to use Cons its prepect, but has a lower limit in workflow automation Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing EngageBay CRM price is friendly with small business Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Price costly for small business Review Source pM patrick M. Database Computer Software Used the software for: 6-12 months ### "patson engage bay review" July 28, 2022 5.0 I am doing marketing and advertising in social media Pros just by generating money and marking this is why is great Cons it okay for me because I like the software it just a trading system Review Source SC Simone C. CISUP Director Higher Education Used the software for: 6-12 months ### "Conveniente ma goffo" March 6, 2023 4.0 Pros Engagbey è più economico di molte altre piattaforme e ha un supporto reattivo. Nuove funzionalità vengono aggiunte regolarmente. Cons La sincronizzazione tra le e-mail può essere incostante e la piattaforma sembra goffa. È frustrante non poter visualizzare un elenco completo di tutti gli aggiornamenti in un semplice elenco ordinato per data. Potrebbero essere migliorate le esportazioni rapide per gruppi di contatti, aziende o affari. I colleghi hanno affermato che le campagne/gli elementi di trasmissione non sono buoni come Hubspot. Review Source JS Jennie S. CEO Marketing and Advertising Used the software for: 6-12 months ### "My whole salesystem as a marketer" May 4, 2023 5.0 Moving my contacts from excell to EngageBay enabled me to work smarter, with automated notifications and reminders. Notes about the conversations I had with clients makes the follow up really smooth. Pros It was easy to jump right in to it and start working. Smart layout and easy overview. I manage all my contacts with EngageBay and it makes follow up with high ticket clients so simple. Cons There's nothing I miss, on the contrary it can be overwhelming with all the options I get when starting a new campaign. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Better pricing and better customer support. Review Source TC Tamesha C. Insurance Agent Insurance Used the software for: Less than 6 months ### "EnagageBay is for a small business just starting out." August 6, 2023 4.0 My overall experience with EngageBaby was a fairly easy-to-use platform. Engagebay puts your business into compartments by Marketing, Email Campaigns, Sales, and support. There are also additional products to integrate with Engagebay. Each user may have a different experience depending on your type of business and clientele. Pros Easy navigation and platform usage for a new user. Large font and block. Easy to connect social media accounts for Marketing. Cons One feature that held me back was the daily send limit placed on my account for email campaigns. If you have more than a 100 contacts, you can only send 100 emails per day. Which was frustrating when I needed to notify 200 customers of an important immediate change in a health plan benefit. Review Source AB Amit B. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "The Greatest CRM Ever" June 13, 2024 5.0 Pros I utilized HubSpot and Salesforce. I assumed that transferring to EngageBay would be complicated, but it was actually quite simple. The platform is extremely user-friendly, feature-rich, and intuitive. In my opinion, the most appealing aspect of EngageBay is its ease of use. You'll love EngageBay whether you're a seasoned user from another platform or a first-time user. The Support staff is equally impressive. Cons I have not found any major issues with the product. Review Source DD Doug D. Owner Telecommunications Used the software for: Less than 6 months ### "Great overall product, excellent value, superb customer service" July 27, 2022 4.0 There are SO many features at your disposal! We have only begun using a few of them and they have already been beneficial for my business. It's fun exploring all the available tools and we plan on utilizing many more in the future when we are ready for them. The customer service is SUPERB! I have used the customer chat option many times as I have been learning how to use the software and I can always count on great customer service within minutes. They access my account and help me troubleshoot issues and figure out how to use the features. Product demo screenshots are especially helpful for visual learners. I even got quick assistance at 3:00 am! I have already recommended this product to others. Pros We chose this software because of the extensive features available at a bargain. We could not find any alternative products which offered more features at a lower price. You can use this software for FREE indefinitely if you want and aren't restricted to a limited time trial offer. More features are available on paid packages which we opted for and it has been a tremendous value. Cons The variety of available email templates leaves a little to be desired. I would like to have more design options. Please expand your template library! Review Source PT Protus T. CEO Information Technology and Services Used the software for: 2+ years ### "Highly recommended if you want to significantly improvement your engagement with your prospects" February 6, 2023 5.0 With Engage Bay, we manage to reach our most valuable, qualified leads, as well as to retain most of our customers, despite our limited number of staff. With most of the marketing and sales processes become automated, we could easily scale up our operation. Pros The product is easy to use. Our new employees could easily learn how to use the platform. Cons None. The features are good (the ones I used) Review Source TR Thomas R. Inhaber Internet Used the software for: 6-12 months ### "Many functions but expensive and complicated operation" September 6, 2022 4.0 Overall, you can say that you have to live with small cutbacks,. In return, you get a very comprehensive software, which is, however, not quite cheap. Pros The program offers a lot of functions and can be extended at any time. Among them are functions that are not found in this form in any other software. the support is always available and really competent. Absolute recommendation! Cons The operation is sometimes very cumbersome. The entire UI looks a bit old-fashioned. There are also some technical problems with the cache. Unfortunately, it can only be used with some restrictions for European users. For example, the weeks always start on Sundays and the contacts are only displayed with the first name in many places. The integration of the Google calendar is also not really complete and comfortable. It is recommended to continue using the original calendar. This also applies to e-mails. Why a distinction is made here between internal and external mails is completely incomprehensible. Review Source PH Philipp H. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Switched from Hubspot to Engagebay" April 22, 2024 3.0 The experience was not bad, but i am not sure if i would use it again. Pros Pricewise is the system much cheaper than other Systems - especially if you scale. You can run more than one domains and the automation functions are good. Cons The system is less intuitive than e.g. hubspot. more complicated to setup and use. Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easier to use, better support - but more expensive Review Source Response from EngageBay April 24, 2024 Hi Philipp, Thanks for your feedback. We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance. PG Preston G. General Manager Information Technology and Services Used the software for: 6-12 months ### "Good product, Fantastic Support" June 14, 2023 4.0 We started with marketing automation and adopted CRM over time. Pros Robust feature set. Fair pricing. No artificial limit of custom fields. Zapier integration Cons Happy so far. The setup is intuitive and similar to other CRM-like tools we've used. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The need to customize, cost-to-value Review Source JR Joshua R. Owner Marketing and Advertising Used the software for: 1-2 years ### "EngageBay is the best bang for your buck if you want to achieve great email results" May 18, 2023 4.0 Overall, I've thoroughly enjoyed using EngageBay. It has given us email results that I don't think could have been achieved on other platforms. Pros There are creative ways of sending emails in EngageBay that have boosted our open rates to over 40%. Cons There needs to be more API functionality, especially when it comes to reporting email success Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing EngageBay CRM It was far less expensive Review Source Dan S. Marketing Manager Telecommunications Used the software for: Less than 6 months ### "Great value-for-money, excellent support and all the features we need" December 7, 2022 4.0 Great so far Pros Tailored to our needs, often more robust than anticipated, and simply works. When it doesn't, support is quick to correct and help. Cons UI/UX needs improvement in terms of user feedback and overall usability. A save button should save, not redirect you to another page to start all over again. Some features should be marked BETA because they clearly are, while the core ones work well. Alternatives considered [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price and overall features and functionalities. EngageBay honestly does the same for a fraction of the cost. BUT, HubSpot's automation is still 'smarter'. That's the catch. Review Source KE Kathrin E. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great marketing and sales tool" July 25, 2022 5.0 The costumer service is always very responsive. I only use the free version for now and it is very comprehensive already. Pros The CRM is very holistic and from email tracking, automatic contact importing to scheduling, everything can be done in a few simple steps. I love the task reminders and the fact that you can keep track of deal status and revenue. Cons Sometimes the tracking links impact the email bounce rate and contribute to the mails ending up in spam folders. Review Source RU Robert U. Director marketing Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Amazing tool" June 6, 2024 4.0 Pros Ease of setup and adoption by staff members Cons Maybe some additional customization would be good Reason for choosing EngageBay CRM Overall well suited for our business neesd Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.